Sing in errors

I purchased a membership and set up my email address/ ID and the password. I have been unable to sign in so I clicked on "forgot password" and then the link in the email that asked for a new password to be set up, which I did, and I was still not able to sign in. I want someone from tech support to call me to get this fixed.

Hi Angela,
Please check the private message I sent you.
-David

Similar Messages

  • PLEASE HELP! Installation errors with creative suite 5.5 design premium?

    I recently tried to install creative suite 5.5 design premium on to my home computer with windows vista home premium and it was all going fine then right at the end of the installation this message popped up please help??
    Exit Code: 7
    -------------------------------------- Summary --------------------------------------
    - 1 fatal error(s), 14 error(s), 4 warning(s)
    WARNING: DW024: The payload: Adobe Photoshop CS5.1 Core  {08EF22BC-43B2-4B4E-BA12-52B18F418F38} requires a UI parent with following specification:
                    Family: Photoshop
                    ProductName: Adobe Photoshop CS5.1 Core_x64
                    This parent relationship is not satisfied, because this payload is not present in this session.
    ERROR: DW025: The payload with AdobeCode:  {857CC5F0-040E-1016-A173-D55ADD80C260} has required dependency on:
                    Family: InDesign
                    ProductName: Adobe InDesign CS5.5 Icon Handler x64
                    MinVersion: 0.0.0.0
                    This dependency is not satisfied, because this payload is x64 and is not supported on this machine.
                    Removing this dependency from list. Product may function improperly.
    WARNING: DW025: The payload with AdobeCode:  {857CC5F0-040E-1016-A173-D55ADD80C260} has recommended dependency on:
                    Family: Adobe Web Suite CS5.5
                    ProductName: Adobe Media Encoder CS5.5 X64
                    MinVersion: 0.0.0.0
                    This dependency is not satisfied, because this payload is x64 and is not supported on this machine.
                    Removing this payload from the dependency list.
    WARNING: DW025: The payload with AdobeCode:  {D8CCCF4C-C227-427C-B4BE-736657D2AB7E} has recommended dependency on:
                    Family: Adobe Web Suite CS5.5
                    ProductName: Adobe Media Encoder CS5.5 X64
                    MinVersion: 0.0.0.0
                    This dependency is not satisfied, because this payload is x64 and is not supported on this machine.
                    Removing this payload from the dependency list.
    ERROR: DW025: The payload with AdobeCode:  {D97AF04B-B70A-4862-BC25-31E6D9C4A529} has required dependency on:
                    Family: CoreTech
                    ProductName: Adobe Player for Embedding x64 3.1
                    MinVersion: 0.0.0.0
                    This dependency is not satisfied, because this payload is x64 and is not supported on this machine.
                    Removing this dependency from list. Product may function improperly.
    ERROR: DW025: The payload with AdobeCode:  {D97AF04B-B70A-4862-BC25-31E6D9C4A529} has required dependency on:
                    Family: Shared Technology
                    ProductName: Photoshop Camera Raw (64 bit)
                    MinVersion: 0.0.0.0
                    This dependency is not satisfied, because this payload is x64 and is not supported on this machine.
                    Removing this dependency from list. Product may function improperly.
    ERROR: DW025: The payload with AdobeCode:  {D97AF04B-B70A-4862-BC25-31E6D9C4A529} has required dependency on:
                    Family: CoreTech
                    ProductName: AdobeCMaps x64 CS5
                    MinVersion: 0.0.0.0
                    This dependency is not satisfied, because this payload is x64 and is not supported on this machine.
                    Removing this dependency from list. Product may function improperly.
    ERROR: DW025: The payload with AdobeCode:  {D97AF04B-B70A-4862-BC25-31E6D9C4A529} has required dependency on:
                    Family: CoreTech
                    ProductName: Adobe Linguistics CS5 x64
                    MinVersion: 0.0.0.0
                    This dependency is not satisfied, because this payload is x64 and is not supported on this machine.
                    Removing this dependency from list. Product may function improperly.
    ERROR: DW025: The payload with AdobeCode:  {D97AF04B-B70A-4862-BC25-31E6D9C4A529} has required dependency on:
                    Family: CoreTech
                    ProductName: AdobePDFL x64 CS5
                    MinVersion: 0.0.0.0
                    This dependency is not satisfied, because this payload is x64 and is not supported on this machine.
                    Removing this dependency from list. Product may function improperly.
    ERROR: DW025: The payload with AdobeCode:  {D97AF04B-B70A-4862-BC25-31E6D9C4A529} has required dependency on:
                    Family: CoreTech
                    ProductName: AdobeTypeSupport x64 CS5
                    MinVersion: 0.0.0.0
                    This dependency is not satisfied, because this payload is x64 and is not supported on this machine.
                    Removing this dependency from list. Product may function improperly.
    ERROR: DW025: The payload with AdobeCode:  {D97AF04B-B70A-4862-BC25-31E6D9C4A529} has required dependency on:
                    Family: CoreTech
                    ProductName: Adobe WinSoft Linguistics Plugin CS5 x64
                    MinVersion: 0.0.0.0
                    This dependency is not satisfied, because this payload is x64 and is not supported on this machine.
                    Removing this dependency from list. Product may function improperly.
    WARNING: DW025: The payload with AdobeCode:  {D97AF04B-B70A-4862-BC25-31E6D9C4A529} has recommended dependency on:
                    Family: Adobe Web Suite CS5.5
                    ProductName: Adobe Media Encoder CS5.5 X64
                    MinVersion: 0.0.0.0
                    This dependency is not satisfied, because this payload is x64 and is not supported on this machine.
                    Removing this payload from the dependency list.
    ERROR: DW020: Found payload conflicts and errors:
    ERROR: DW020:  - Adobe Dreamweaver CS5.5 depends on Adobe CSXS Extensions CS5.5 to be installed.
    ERROR: DW020:  - Adobe Photoshop CS5.1 Core depends on Adobe CSXS Extensions CS5.5 to be installed.
    ERROR: DW020:  - Adobe Illustrator CS5.1 depends on Adobe CSXS Extensions CS5.5 to be installed.
    ERROR: DW020:  - Adobe InDesign CS5.5 Application Base Files depends on Adobe CSXS Extensions CS5.5 to be installed.
    ERROR: DW020:  - Adobe Flash CS5.5 depends on Adobe CSXS Extensions CS5.5 to be installed.
    FATAL: DW020: Conflicts were found in the selected payloads. Halting installation.

    i tried all the thinks listed and uninstalled then reinstalled creative suite 5.5 design premium and yet again this showed up at the end please help it mean nothing to me help!
    Exit Code: 6
    -------------------------------------- Summary --------------------------------------
    - 0 fatal error(s), 17 error(s), 8 warning(s)
    WARNING: DW024: The payload: Adobe Photoshop CS5.1 Core  {08EF22BC-43B2-4B4E-BA12-52B18F418F38} requires a UI parent with following specification:
    Family: Photoshop
    ProductName: Adobe Photoshop CS5.1 Core_x64
    This parent relationship is not satisfied, because this payload is not present in this session.
    ERROR: DW025: The payload with AdobeCode:  {857CC5F0-040E-1016-A173-D55ADD80C260} has required dependency on:
    Family: InDesign
    ProductName: Adobe InDesign CS5.5 Icon Handler x64
    MinVersion: 0.0.0.0
    This dependency is not satisfied, because this payload is x64 and is not supported on this machine.
    Removing this dependency from list. Product may function improperly.
    WARNING: DW025: The payload with AdobeCode:  {857CC5F0-040E-1016-A173-D55ADD80C260} has recommended dependency on:
    Family: Adobe Web Suite CS5.5
    ProductName: Adobe Media Encoder CS5.5 X64
    MinVersion: 0.0.0.0
    This dependency is not satisfied, because this payload is x64 and is not supported on this machine.
    Removing this payload from the dependency list.
    WARNING: DW025: The payload with AdobeCode:  {D8CCCF4C-C227-427C-B4BE-736657D2AB7E} has recommended dependency on:
    Family: Adobe Web Suite CS5.5
    ProductName: Adobe Media Encoder CS5.5 X64
    MinVersion: 0.0.0.0
    This dependency is not satisfied, because this payload is x64 and is not supported on this machine.
    Removing this payload from the dependency list.
    ERROR: DW025: The payload with AdobeCode:  {D97AF04B-B70A-4862-BC25-31E6D9C4A529} has required dependency on:
    Family: CoreTech
    ProductName: Adobe Player for Embedding x64 3.1
    MinVersion: 0.0.0.0
    This dependency is not satisfied, because this payload is x64 and is not supported on this machine.
    Removing this dependency from list. Product may function improperly.
    ERROR: DW025: The payload with AdobeCode:  {D97AF04B-B70A-4862-BC25-31E6D9C4A529} has required dependency on:
    Family: Shared Technology
    ProductName: Photoshop Camera Raw (64 bit)
    MinVersion: 0.0.0.0
    This dependency is not satisfied, because this payload is x64 and is not supported on this machine.
    Removing this dependency from list. Product may function improperly.
    ERROR: DW025: The payload with AdobeCode:  {D97AF04B-B70A-4862-BC25-31E6D9C4A529} has required dependency on:
    Family: CoreTech
    ProductName: AdobeCMaps x64 CS5
    MinVersion: 0.0.0.0
    This dependency is not satisfied, because this payload is x64 and is not supported on this machine.
    Removing this dependency from list. Product may function improperly.
    ERROR: DW025: The payload with AdobeCode:  {D97AF04B-B70A-4862-BC25-31E6D9C4A529} has required dependency on:
    Family: CoreTech
    ProductName: Adobe Linguistics CS5 x64
    MinVersion: 0.0.0.0
    This dependency is not satisfied, because this payload is x64 and is not supported on this machine.
    Removing this dependency from list. Product may function improperly.
    ERROR: DW025: The payload with AdobeCode:  {D97AF04B-B70A-4862-BC25-31E6D9C4A529} has required dependency on:
    Family: CoreTech
    ProductName: AdobePDFL x64 CS5
    MinVersion: 0.0.0.0
    This dependency is not satisfied, because this payload is x64 and is not supported on this machine.
    Removing this dependency from list. Product may function improperly.
    ERROR: DW025: The payload with AdobeCode:  {D97AF04B-B70A-4862-BC25-31E6D9C4A529} has required dependency on:
    Family: CoreTech
    ProductName: AdobeTypeSupport x64 CS5
    MinVersion: 0.0.0.0
    This dependency is not satisfied, because this payload is x64 and is not supported on this machine.
    Removing this dependency from list. Product may function improperly.
    ERROR: DW025: The payload with AdobeCode:  {D97AF04B-B70A-4862-BC25-31E6D9C4A529} has required dependency on:
    Family: CoreTech
    ProductName: Adobe WinSoft Linguistics Plugin CS5 x64
    MinVersion: 0.0.0.0
    This dependency is not satisfied, because this payload is x64 and is not supported on this machine.
    Removing this dependency from list. Product may function improperly.
    WARNING: DW025: The payload with AdobeCode:  {D97AF04B-B70A-4862-BC25-31E6D9C4A529} has recommended dependency on:
    Family: Adobe Web Suite CS5.5
    ProductName: Adobe Media Encoder CS5.5 X64
    MinVersion: 0.0.0.0
    This dependency is not satisfied, because this payload is x64 and is not supported on this machine.
    Removing this payload from the dependency list.
    ----------- Payload: {CFA46C39-C539-4BE9-9364-495003C714AD} Adobe SwitchBoard 2.0 2.0.0.0 -----------
    WARNING: DF029: ARKServiceControl::StartService: Service not started/stopped SwitchBoard. Current State: 0 Exit Code: 0 Service Specific Exit Code: 0(Seq 1)
    ----------- Payload: {2EE4F060-CEE6-4002-AA8B-91B791541767} Pixel Bender Toolkit 2.6.0.0 -----------
    WARNING: DF035: CreateAlias:Icon file does not exist at C:\Program Files\Adobe\Adobe Utilities - CS5.5\Pixel Bender Toolkit 2.6\windows\pb_app.icofile:\\\C:\PIXELB~1\source\winwood\Staging    0X1.9E3C8AP-1022rea\windows\pb_app.ico42178f80493091e8e552c84a2897e9da68fce32_32_f8049309 1e8e552c84a2897e9da68fce for icon C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Adobe Design Premium CS5.5\Adobe Pixel Bender Toolkit 2.6.lnk with target C:\Program Files\Adobe\Adobe Utilities - CS5.5\Pixel Bender Toolkit 2.6\Pixel Bender Toolkit.exe(Seq 89)
    ----------- Payload: {BD85DFD4-005F-4219-8E27-C922CC4D8A61} Adobe CSXS Extensions CS5.5 2.5.0.0 -----------
    ERROR: DF024: Unable to preserve original file at "C:\Program Files\Common Files\Adobe\CS5.5ServiceManager\lib\CSXS-Installer-Hook.dll" Error 32 The process cannot access the file because it is being used by another process.(Seq 130)
    ERROR: DW063: Command ARKDeleteFileCommand failed.(Seq 130)
    ----------- Payload: {4C08199E-0D93-4227-8325-F024E71CA7A1} Adobe SING CS5 3.0.0.0 -----------
    ERROR: DF024: Unable to preserve original file at "C:\Program Files\Common Files\Adobe\SING\Mark II\SING.dll" Error 32 The process cannot access the file because it is being used by another process.(Seq 2)
    ERROR: DW063: Command ARKDeleteFileCommand failed.(Seq 2)
    ----------- Payload: {8DADF070-FE60-4899-8EF0-4242E7702F7D} Adobe Fireworks CS5.1 11.1.0.0 -----------
    WARNING: DF012: File/Folder does not exist at C:\Users\Isabel\Desktop\Creative Suite 5.5 Design Premium\adobe 5.5 code\Creative Suite 5.5 Design Premium\Adobe CS5_5\payloads\AdobeFireworks11.1.0All\OEM(Seq 1215)
    ----------- Payload: {5BDE0A1B-35BF-4224-A54F-73786EECDFC1} Adobe Fireworks CS5.1_AdobeFireworks11.1.0en_GBLanguagePack 11.1.0.0 -----------
    WARNING: DF012: File/Folder does not exist at C:\Users\Isabel\Desktop\Creative Suite 5.5 Design Premium\adobe 5.5 code\Creative Suite 5.5 Design Premium\Adobe CS5_5\payloads\AdobeFireworks11.1.0en_GBLanguagePack\OEM(Seq 74)
    ----------- Payload: {7202D4A7-F7E6-4e7a-B77D-7B1C4E8B5CA6} Adobe Flash Player 10 ActiveX 10.0.0.0 -----------
    ERROR: Error 1722.There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action NewCustomAction1, location: C:\Users\Terry\AppData\Local\Temp\InstallAX.exe, command: -install activex -msi
    ERROR: Install MSI payload failed with error: 1603 - Fatal error during installation.
    MSI Error message: Error 1722.There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action NewCustomAction1, location: C:\Users\Terry\AppData\Local\Temp\InstallAX.exe, command: -install activex -msi
    ERROR: DW050: The following payload errors were found during install:
    ERROR: DW050:  - Adobe SING CS5: Install failed
    ERROR: DW050:  - Adobe CSXS Extensions CS5.5: Install failed

  • "Itunes library cannot be saved, there is not enough memory" Error Message

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    Thank you!

    I'm getting the same message -- "The iTunes Library file cannot be saved. There is not enough memory available." It just started popping up every time I do anything on iTunes, but I haven't updated the program recently (iTunes 10.4.1.10, for the record), and have been using it on this computer (Win7) for over a year.
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  • How to reinstall mail and restore preferences

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    "Mail is going crazy," is not a very descriptive explanation of your issues. You should provide some details, i.e, what mail service provider are you sing, what error messages are you getting, are you using Mail's junk filtering or a program like SpamSieve, have you tried deleting the Mail accounts and adding them back?
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  • Running Photoshop CS3 under a non-admin account?

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    Buko and Ann:
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  • Error in the assistant of installation of Oracle 9ias 9.0.2 single sing-on

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  • HT5395 "Could not sing in to iMessage: the server encounter an error processing registration.  Please try again later. any clue?

    Hi!
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    This could be a complicated problem to solve, as there are many possible causes for it. Test after taking each of the following steps that you haven't already tried. Back up all data before making any changes.
    Before proceeding, test on another network, if possible. That could be a public Wi-Fi hotspot, if your computer is portable, or a cellular network if you have a mobile device that can share its Internet connection. If you find that iMessage works on the other network, the problem is in your network or at your ISP, not in your computer.
    Step 1
    Check the status of the service. If the service is down, wait tor it to come back up. There may be a localized outage, even if the status indicator is green.
    Step 2
    Sign out of iMessage on all your Apple devices. Log out and log back in. Try again to sign in.
    Step 3
    Restart your router and your broadband device, if they're separate. You may have to skip this step if you don't control those devices.
    Step 4
    From the menu bar, select
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    Below the "OS X" legend in the window that opens, the OS version appears. Click the version line twice to display the serial number. If the number is missing or invalid according to this web form, take the machine to an Apple Store or other authorized service center to have the problem corrected.
    Step 5
    Take the steps suggested in this support article. If you don't understand some of the steps or can't carry them out, ask for guidance.
    Step 6
    From the menu bar, select
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    If the preference pane is locked, click the lock icon in the lower left corner and enter your password to unlock it. Then click the Advanced button and select the Proxies tab. If the box marked SOCKS Proxy is checked, uncheck it. You don’t need to change any other settings in the window. Click OK and then Apply. Test.
    The result may be that you can't connect to the Internet at all. Revert the change if that happens, or if iMessage still doesn't work. Remember that you must Apply any changes you make in the preference pane before they take effect.
    Step 7
    Select from the menu bar
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    Step 8
    Make sure you know the ID and password you use with iMessage. Launch the Keychain Access application in any of the following ways:
    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
    ☞ Open LaunchPad. Click Utilities, then Keychain Access in the icon grid.
    Use the search box in the toolbar of the Keychain Access window to find and delete all items with "iMessage" in the name. Log out and log back in.
    Step 9
    Enable guest logins* and log in as Guest. Don't use the Safari-only “Guest User” login created by “Find My Mac.”
    While logged in as Guest, you won’t have access to any of your personal files or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.
    Test while logged in as Guest. After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.
    *Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.
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