SIP Inspection and dynamic port opening after re-invite
Platform: ASA 8.3(2)
Hello,
I have SIP devices along with SipTrunk and media endpoints. I am having issues with the ASA not dynamically opening (sip inspect enabled) UDP ports for RTP after a SIP re-invite causes the media endpoints to change within SDP.
The problem as below.
Initial SIP invite setups properly with ports dynamically opened between the media endpoints in the ASA
Re-inivite from the SIP device causes the media endpoints to change within the SDP
ASA blocks ports associated to the new media endpoints
I can resolve this by allowing the ports in the ACL, but suprised this is not working as re-invites to change media endpoints is to be expected in SIP conversation.
Regards,
AJ
Below is the script you can use to reproduce this. Points worth mentioning.
Initial invite sets up the media between SIP Trunk and a media device ( 10.1.2.150) in the inside network, SIP signalling will be with 10.1.2.100. At this poit RTP flows freely between the SIP Trunk and the media device.
If the call is fax, a re-invite will occur and this will cause the IP address to change in the SDP. The new media endpoint becomes 10.1.2.151 (This device is SIP and Media (T38) capable).
For every SIP call we establish 10.1.2.150 will be used for media, we do not want to change this behaviour.
ASA 8.3 (2)
conf t
interface Ethernet0/0
nameif Inside_Voice
security-level 100
ip address 10.1.2.11 255.255.255.0 standby 10.1.2.12
exit
interface Ethernet0/1
nameif Outside_SIP_Trunk
security-level 0
ip address 10.1.60.254 255.255.255.0 standby 10.1.60.253
exit
object-group network SIP_trunks
network-object 1.2.3.0 255.255.255.0
exit
object-group service SIP_service
service-object tcp destination eq sip
service-object udp destination eq sip
exit
object-group network SIP_inside_servers
network-object host 10.1.2.100
exit
access-list Outside_SIP_in extended permit object-group SIP_service object-group SIP_trunks object-group SIP_inside_servers
access-group Outside_SIP_in in interface Outside_SIP_Trunk
route Outside_SIP_Trunk 0.0.0.0 0.0.0.0 10.1.60.1
class-map inspection_default
match default-inspection-traffic
exit
policy-map global_policy
class inspection_default
inspect dns preset_dns_map
inspect ftp
inspect h323 h225
inspect h323 ras
inspect ip-options
inspect netbios
inspect rsh
inspect rtsp
inspect skinny
inspect esmtp
inspect sqlnet
inspect sunrpc
inspect tftp
inspect sip
inspect xdmcp
inspect icmp
inspect icmp error
lass class-default
set connection decrement-ttl
exit
service-policy global_policy global
end
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0 CoreFoundation 0x0000000106a7b25c __exceptionPreprocess + 172
1 libobjc.A.dylib 0x000000010635be75 objc_exception_throw + 43
2 CoreData 0x00000001092406d9 +[NSEntityDescription entityForName:inManagedObjectContext:] + 217
3 CoreData 0x0000000109241bc9 -[NSFetchRequest(_NSInternalMethods) _resolveEntityWithContext:] + 73
4 CoreData 0x00000001092409f4 -[NSManagedObjectContext executeFetchRequest:error:] + 84
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7 Foundation 0x0000000105e158a1 -[__NSOperationInternal _start:] + 631
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9 libdispatch.dylib 0x0000000108bc02ad _dispatch_client_callout + 8
10 libdispatch.dylib 0x0000000108bc268f _dispatch_queue_drain + 451
11 libdispatch.dylib 0x0000000108bc39dd _dispatch_queue_invoke + 110
12 libdispatch.dylib 0x0000000108bc1fa3 _dispatch_root_queue_drain + 75
13 libdispatch.dylib 0x0000000108bc3193 _dispatch_worker_thread2 + 40
14 libsystem_pthread.dylib 0x0000000108e95ef8 _pthread_wqthread + 314
15 libsystem_pthread.dylib 0x0000000108e98fb9 start_wqthread + 13
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0 com.apple.QuartzCore 0x00000001066b7e84 x_mem_alloc_size + 79
1 com.apple.QuartzCore 0x00000001066ba015 hash_table_modify + 378
2 com.apple.QuartzCore 0x00000001066b9e99 x_hash_table_insert + 11
3 com.apple.QuartzCore 0x00000001066d40c8 CA::Render::Encoder::ObjectCache::encode(CA::Render::Encoder*, CA::Render::Object const*) + 130
4 com.apple.QuartzCore 0x00000001066d41cd CA::Render::Image::encode(CA::Render::Encoder*) const + 173
5 com.apple.QuartzCore 0x00000001066d3e67 CA::Render::Layer::encode(CA::Render::Encoder*) const + 47
6 com.apple.QuartzCore 0x00000001066d3da8 CA::Render::encode_set_object(CA::Render::Encoder*, unsigned long, unsigned int, CA::Render::Object*, unsigned int) + 72
7 com.apple.QuartzCore 0x00000001066d0aad CA::Context::commit_layer(CA::Layer*, unsigned int, unsigned int, void*) + 139
8 com.apple.QuartzCore 0x00000001066d09b6 CA::Layer::commit_if_needed(CA::Transaction*, void (*)(CA::Layer*, unsigned int, unsigned int, void*), void*) + 334
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28 libdyld.dylib 0x0000000108bf95fd start + 1
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1 libdispatch.dylib 0x0000000108bc243d _dispatch_mgr_invoke + 239
2 libdispatch.dylib 0x0000000108bc2152 _dispatch_mgr_thread + 52
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8 libobjc.A.dylib 0x000000010635c0b0 objc_terminate + 9
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17 com.apple.MailCore 0x0000000104a70b44 -[MCMonitoredInvocation invoke] + 211
18 com.apple.MailCore 0x0000000104a937e8 -[MCThrowingInvocationOperation main] + 40
19 com.apple.MailCore 0x0000000104a37ed8 -[_MCInvocationOperation main] + 332
20 com.apple.Foundation 0x0000000105e158a1 -[__NSOperationInternal _start:] + 631
21 com.apple.Foundation 0x0000000105e1554b __NSOQSchedule_f + 64
22 libdispatch.dylib 0x0000000108bc02ad _dispatch_client_callout + 8
23 libdispatch.dylib 0x0000000108bc47ff _dispatch_async_redirect_invoke + 154
24 libdispatch.dylib 0x0000000108bc02ad _dispatch_client_callout + 8
25 libdispatch.dylib 0x0000000108bc209e _dispatch_root_queue_drain + 326
26 libdispatch.dylib 0x0000000108bc3193 _dispatch_worker_thread2 + 40
27 libsystem_pthread.dylib 0x0000000108e95ef8 _pthread_wqthread + 314
28 libsystem_pthread.dylib 0x0000000108e98fb9 start_wqthread + 13
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0 libsystem_kernel.dylib 0x0000000108d89b16 syscall_thread_switch + 10
1 libsystem_platform.dylib 0x0000000108e79f30 _os_lock_handoff_lock_slow + 79
2 libobjc.A.dylib 0x0000000106355077 objc_clear_deallocating + 65
3 libobjc.A.dylib 0x0000000106355020 objc_destructInstance + 126
4 com.apple.CoreFoundation 0x000000010694685c CFRelease + 1068
5 com.apple.CoreFoundation 0x00000001069984ba _CFStringCreateWithFormatAndArgumentsAux + 138
6 com.apple.Foundation 0x0000000105e2812f -[NSPlaceholderString initWithFormat:locale:arguments:] + 132
7 com.apple.Foundation 0x0000000105e70f9f -[NSString initWithFormat:locale:] + 135
8 com.apple.Foundation 0x0000000105e70e5e -[NSNumber descriptionWithLocale:] + 959
9 com.apple.CoreFoundation 0x00000001069e0d84 -[__NSCFNumber descriptionWithLocale:] + 68
10 com.apple.CoreFoundation 0x00000001069e0d1c -[__NSCFNumber description] + 60
11 com.apple.CoreFoundation 0x00000001069981da -[NSArray componentsJoinedByString:] + 442
12 com.apple.Mail.framework 0x000000010474f6b8 +[MFLibrary _updatedActiveMailboxesClause:] + 118
13 com.apple.MailCore 0x0000000104a85f78 -[MCSafeValueCache retainedValue] + 137
14 com.apple.MailCore 0x0000000104a85e5b -[MCSafeValueCache value] + 17
15 com.apple.Mail.framework 0x000000010474f71c +[MFLibrary _updateActiveMailboxesClause] + 38
16 com.apple.Mail.framework 0x000000010475e7c1 +[MFLibrary queryForCriterion:options:baseTable:isSubquery:fixUpCriterion:] + 280
17 com.apple.Mail.framework 0x0000000104751613 +[MFLibrary messagesForMailbox:olderThanNumberOfDays:] + 469
18 com.apple.Mail.framework 0x000000010478298a -[MFLibraryStore deleteMessagesOlderThanNumberOfDays:compact:] + 87
19 com.apple.Mail.framework 0x00000001047a6c3b -[MFMailAccount deleteMessagesFromMailbox:olderThanNumberOfDays:] + 163
20 com.apple.Mail.framework 0x00000001047ae8e3 -[MFMailAccount(Internal) _synchronizeMailboxListWithFileSystemBeforeImport:] + 433
21 com.apple.CoreFoundation 0x0000000106966bec __invoking___ + 140
22 com.apple.CoreFoundation 0x0000000106966a54 -[NSInvocation invoke] + 308
23 com.apple.MailCore 0x0000000104a70b44 -[MCMonitoredInvocation invoke] + 211
24 com.apple.MailCore 0x0000000104a937e8 -[MCThrowingInvocationOperation main] + 40
25 com.apple.MailCore 0x0000000104a37ed8 -[_MCInvocationOperation main] + 332
26 com.apple.Foundation 0x0000000105e158a1 -[__NSOperationInternal _start:] + 631
27 com.apple.Foundation 0x0000000105e1554b __NSOQSchedule_f + 64
28 libdispatch.dylib 0x0000000108bc02ad _dispatch_client_callout + 8
29 libdispatch.dylib 0x0000000108bc47ff _dispatch_async_redirect_invoke + 154
30 libdispatch.dylib 0x0000000108bc02ad _dispatch_client_callout + 8
31 libdispatch.dylib 0x0000000108bc209e _dispatch_root_queue_drain + 326
32 libdispatch.dylib 0x0000000108bc3193 _dispatch_worker_thread2 + 40
33 libsystem_pthread.dylib 0x0000000108e95ef8 _pthread_wqthread + 314
34 libsystem_pthread.dylib 0x0000000108e98fb9 start_wqthread + 13
Thread 5:: -[MFPOPAccount fetchSynchronouslyIsAuto:] Dispatch queue: NSOperationQueue 0x608000035580
0 libsystem_kernel.dylib 0x0000000108d89a1a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x0000000108d88d18 mach_msg + 64
2 com.apple.security 0x00000001058bfc3c ucsp_client_unlockDb + 128
3 com.apple.security 0x00000001058c536f Security::SecurityServer::ClientSession::unlock(unsigned int) + 75
4 com.apple.security 0x0000000105751ef2 SSDLSession::PassThrough(long, unsigned int, void const*, void**) + 904
5 com.apple.security 0x000000010574e887 cssm_PassThrough(cssm_dl_db_handle, unsigned int, void const*, void**) + 157
6 com.apple.security 0x000000010574e717 CSSM_DL_PassThrough + 97
7 com.apple.security 0x00000001057f4ed4 Security::CssmClient::DbImpl::unlock() + 44
8 com.apple.security 0x0000000105856d13 Security::KeychainCore::KeychainImpl::unlock() + 55
9 com.apple.security 0x000000010586f6ee SecKeychainUnlock + 71
10 com.apple.security 0x000000010589069e SecItemUnlockSynchronizableKeychain() + 44
11 com.apple.security 0x0000000105890359 SecItemCopyMatching + 242
12 com.apple.MailCore 0x0000000104a3ceb9 +[MCKeychainManager passwordForHost:username:port:protocol:] + 418
13 com.apple.Mail.framework 0x00000001046abc1b -[MFAccount permanentPassword] + 320
14 com.apple.Mail.framework 0x00000001046ab9d4 -[MFAccount password] + 65
15 com.apple.Mail.framework 0x00000001046ad16e -[MFAccount connectAndAuthenticate:] + 64
16 com.apple.Mail.framework 0x00000001047abb0e -[MFMailAccount connectAndAuthenticate:] + 68
17 com.apple.Mail.framework 0x0000000104808fcd -[MFPOPAccount connectAndAuthenticate:] + 200
18 com.apple.Mail.framework 0x0000000104808eb4 -[MFPOPAccount authenticatedConnection] + 72
19 com.apple.Mail.framework 0x0000000104812aed -[MFPOPStore _authenticatedConnection] + 50
20 com.apple.Mail.framework 0x0000000104811cfb -[MFPOPStore fetchSynchronously] + 280
21 com.apple.Mail.framework 0x0000000104809134 -[MFPOPAccount fetchSynchronously] + 133
22 com.apple.CoreFoundation 0x0000000106966bec __invoking___ + 140
23 com.apple.CoreFoundation 0x0000000106966a54 -[NSInvocation invoke] + 308
24 com.apple.MailCore 0x0000000104a70b44 -[MCMonitoredInvocation invoke] + 211
25 com.apple.MailCore 0x0000000104a937e8 -[MCThrowingInvocationOperation main] + 40
26 com.apple.MailCore 0x0000000104a37ed8 -[_MCInvocationOperation main] + 332
27 com.apple.Foundation 0x0000000105e158a1 -[__NSOperationInternal _start:] + 631
28 com.apple.Foundation 0x0000000105e1554b __NSOQSchedule_f + 64
29 libdispatch.dylib 0x0000000108bc02ad _dispatch_client_callout + 8
30 libdispatch.dylib 0x0000000108bc47ff _dispatch_async_redirect_invoke + 154
31 libdispatch.dylib 0x0000000108bc02ad _dispatch_client_callout + 8
32 libdispatch.dylib 0x0000000108bc209e _dispatch_root_queue_drain + 326
33 libdispatch.dylib 0x0000000108bc3193 _dispatch_worker_thread2 + 40
34 libsystem_pthread.dylib 0x0000000108e95ef8 _pthread_wqthread + 314
35 libsystem_pthread.dylib 0x0000000108e98fb9 start_wqthread + 13
Thread 6:
0 libsystem_kernel.dylib 0x0000000108d8de6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x0000000108e95f08 _pthread_wqthread + 330
2 libsystem_pthread.dylib 0x0000000108e98fb9 start_wqthread + 13
Thread 7:: -[MFPOPAccount _synchronizeMailboxListWithFileSystem] Dispatch queue: NSOperationQueue 0x608000035580
0 libsystem_kernel.dylib 0x0000000108d89b16 syscall_thread_switch + 10
1 libsystem_platform.dylib 0x0000000108e79f30 _os_lock_handoff_lock_slow + 79
2 libobjc.A.dylib 0x0000000106355077 objc_clear_deallocating + 65
3 libobjc.A.dylib 0x0000000106355020 objc_destructInstance + 126
4 libobjc.A.dylib 0x0000000106355384 object_dispose + 22
5 com.apple.CoreFoundation 0x000000010695999b -[__NSArrayM dealloc] + 379
6 com.apple.Mail.framework 0x00000001047a6a8e -[MFMailAccount allMailboxesEvenIfInactive:] + 221
7 com.apple.Mail.framework 0x000000010474ee3d +[MFLibrary _getActiveAccountURLs:andActiveMailboxURLs:] + 656
8 com.apple.Mail.framework 0x0000000104767252 +[MFLibrary executeBlock:isWriter:useTransaction:isPrivileged:] + 605
9 com.apple.Mail.framework 0x000000010474fea2 +[MFLibrary sendMessagesMatchingQuery:to:options:] + 319
10 com.apple.Mail.framework 0x0000000104751696 +[MFLibrary messagesForMailbox:olderThanNumberOfDays:] + 600
11 com.apple.Mail.framework 0x000000010478298a -[MFLibraryStore deleteMessagesOlderThanNumberOfDays:compact:] + 87
12 com.apple.Mail.framework 0x00000001047a6c3b -[MFMailAccount deleteMessagesFromMailbox:olderThanNumberOfDays:] + 163
13 com.apple.Mail.framework 0x00000001047ae8e3 -[MFMailAccount(Internal) _synchronizeMailboxListWithFileSystemBeforeImport:] + 433
14 com.apple.CoreFoundation 0x0000000106966bec __invoking___ + 140
15 com.apple.CoreFoundation 0x0000000106966a54 -[NSInvocation invoke] + 308
16 com.apple.MailCore 0x0000000104a70b44 -[MCMonitoredInvocation invoke] + 211
17 com.apple.MailCore 0x0000000104a937e8 -[MCThrowingInvocationOperation main] + 40
18 com.apple.MailCore 0x0000000104a37ed8 -[_MCInvocationOperation main] + 332
19 com.apple.Foundation 0x0000000105e158a1 -[__NSOperationInternal _start:] + 631
20 com.apple.Foundation 0x0000000105e1554b __NSOQSchedule_f + 64
21 libdispatch.dylib 0x0000000108bc02ad _dispatch_client_callout + 8
22 libdispatch.dylib 0x0000000108bc47ff _dispatch_async_redirect_invoke + 154
23 libdispatch.dylib 0x0000000108bc02ad _dispatch_client_callout + 8
24 libdispatch.dylib 0x0000000108bc209e _dispatch_root_queue_drain + 326
25 libdispatch.dylib 0x0000000108bc3193 _dispatch_worker_thread2 + 40
26 libsystem_pthread.dylib 0x0000000108e95ef8 _pthread_wqthread + 314
27 libsystem_pthread.dylib 0x0000000108e98fb9 start_wqthread + 13
Thread 8:: -[MFEWSStore openSynchronously] Dispatch queue: NSOperationQueue 0x600000236640
0 libsystem_kernel.dylib 0x0000000108d8d716 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x0000000108e96c3b _pthread_cond_wait + 727
2 com.apple.Foundation 0x0000000105e79609 -[__NSOperationInternal _waitUntilFinished:] + 93
3 com.apple.Mail.framework 0x00000001046f6d8b -[MFEWSGateway _syncFolderItemsFromTargetFolderIdType:syncState:forStore:includesLastItem:] + 424
4 com.apple.Mail.framework 0x00000001046f6b00 -[MFEWSGateway syncFolderItemsFromFolderIdString:syncState:forStore:] + 541
5 com.apple.Mail.framework 0x000000010470f3ae -[MFEWSStore _fetchChangesFromServer] + 285
6 com.apple.Mail.framework 0x000000010470c8ef -[MFEWSStore openSynchronouslyUpdatingMetadata:] + 112
7 com.apple.CoreFoundation 0x0000000106966bec __invoking___ + 140
8 com.apple.CoreFoundation 0x0000000106966a54 -[NSInvocation invoke] + 308
9 com.apple.MailCore 0x0000000104a70b44 -[MCMonitoredInvocation invoke] + 211
10 com.apple.MailCore 0x0000000104a937e8 -[MCThrowingInvocationOperation main] + 40
11 com.apple.MailCore 0x0000000104a37ed8 -[_MCInvocationOperation main] + 332
12 com.apple.Foundation 0x0000000105e158a1 -[__NSOperationInternal _start:] + 631
13 com.apple.Foundation 0x0000000105e1554b __NSOQSchedule_f + 64
14 libdispatch.dylib 0x0000000108bc02ad _dispatch_client_callout + 8
15 libdispatch.dylib 0x0000000108bc47ff _dispatch_async_redirect_invoke + 154
16 libdispatch.dylib 0x0000000108bc02ad _dispatch_client_callout + 8
17 libdispatch.dylib 0x0000000108bc209e _dispatch_root_queue_drain + 326
18 libdispatch.dylib 0x0000000108bc3193 _dispatch_worker_thread2 + 40
19 libsystem_pthread.dylib 0x0000000108e95ef8 _pthread_wqthread + 314
20 libsystem_pthread.dylib 0x0000000108e98fb9 start_wqthread + 13
Thread 9:: Dispatch queue: NSOperationQueue 0x60000003b960
0 libsystem_kernel.dylib 0x0000000108d89a1a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x0000000108d88d18 mach_msg + 64
2 com.apple.CoreFoundation 0x000000010699e155 __CFRunLoopServiceMachPort + 181
3 com.apple.CoreFoundation 0x000000010699d779 __CFRunLoopRun + 1161
4 com.apple.CoreFoundation 0x000000010699d0b5 CFRunLoopRunSpecific + 309
5 com.apple.Foundation 0x0000000105e76adc -[NSRunLoop(NSRunLoop) runMode:beforeDate:] + 253
6 com.apple.ExchangeWebServices 0x000000010440178b -[SOAPRequest sendSynchronously:] + 466
7 com.apple.ExchangeWebServices 0x00000001043e8679 -[EWSExchangeServiceBinding sendSynchronousMessage:error:] + 89
8 com.apple.Mail.framework 0x00000001046eb48c -[MFEWSConnection _sendMessage:error:] + 306
9 com.apple.Mail.framework 0x00000001046eabbf -[MFEWSConnection sendMessage:forRequest:] + 51
10 com.apple.Mail.framework 0x00000001046f43ab -[MFEWSGateway sendMessage:forRequest:] + 70
11 com.apple.Mail.framework 0x000000010470a979 -[MFEWSRequestOperation executeOperation] + 110
12 com.apple.MailCore 0x0000000104a70eda -[MCMonitoredOperation main] + 211
13 com.apple.Foundation 0x0000000105e158a1 -[__NSOperationInternal _start:] + 631
14 com.apple.Foundation 0x0000000105e1554b __NSOQSchedule_f + 64
15 libdispatch.dylib 0x0000000108bc02ad _dispatch_client_callout + 8
16 libdispatch.dylib 0x0000000108bc47ff _dispatch_async_redirect_invoke + 154
17 libdispatch.dylib 0x0000000108bc02ad _dispatch_client_callout + 8
18 libdispatch.dylib 0x0000000108bc209e _dispatch_root_queue_drain + 326
19 libdispatch.dylib 0x0000000108bc3193 _dispatch_worker_thread2 + 40
20 libsystem_pthread.dylib 0x0000000108e95ef8 _pthread_wqthread + 314
21 libsystem_pthread.dylib 0x0000000108e98fb9 start_wqthread + 13
Thread 10:: -[MFEWSAccount fetchSynchronouslyIsAuto:] Dispatch queue: NSOperationQueue 0x608000035580
0 libsystem_kernel.dylib 0x0000000108d8d746 __psynch_mutexwait + 10
1 libsystem_pthread.dylib 0x0000000108e97779 _pthread_mutex_lock + 372
2 com.apple.Mail.framework 0x00000001046e2a23 -[MFEWSAccount _synchronizeMailboxListHighPriority:] + 63
3 com.apple.Mail.framework 0x00000001046e21e5 -[MFEWSAccount synchronizeAllMailboxes] + 76
4 com.apple.Mail.framework 0x00000001046e2132 -[MFEWSAccount fetchSynchronouslyIsAuto:] + 531
5 com.apple.CoreFoundation 0x0000000106966bec __invoking___ + 140
6 com.apple.CoreFoundation 0x0000000106966a54 -[NSInvocation invoke] + 308
7 com.apple.MailCore 0x0000000104a70b44 -[MCMonitoredInvocation invoke] + 211
8 com.apple.MailCore 0x0000000104a937e8 -[MCThrowingInvocationOperation main] + 40
9 com.apple.MailCore 0x0000000104a37ed8 -[_MCInvocationOperation main] + 332
10 com.apple.Foundation 0x0000000105e158a1 -[__NSOperationInternal _start:] + 631
11 com.apple.Foundation 0x0000000105e1554b __NSOQSchedule_f + 64
12 libdispatch.dylib 0x0000000108bc02ad _dispatch_client_callout + 8
13 libdispatch.dylib 0x0000000108bc47ff _dispatch_async_redirect_invoke + 154
14 libdispatch.dylib 0x0000000108bc02ad _dispatch_client_callout + 8
15 libdispatch.dylib 0x0000000108bc209e _dispatch_root_queue_drain + 326
16 libdispatch.dylib 0x0000000108bc3193 _dispatch_worker_thread2 + 40
17 libsystem_pthread.dylib 0x0000000108e95ef8 _pthread_wqthread + 314
18 libsystem_pthread.dylib 0x0000000108e98fb9 start_wqthread + 13
Thread 11:
0 libsystem_pthread.dylib 0x0000000108e98fac start_wqthread + 0
Thread 12:: -[MFEWSAccount _synchronizeAccountWithServerHighPriority:] Dispatch queue: NSOperationQueue 0x608000035580
0 libsystem_kernel.dylib 0x0000000108d8d716 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x0000000108e96c3b _pthread_cond_wait + 727
2 com.apple.Foundation 0x0000000105e79609 -[__NSOperationInternal _waitUntilFinished:] + 93
3 com.apple.Mail.framework 0x00000001046fe754 -[MFEWSGateway fetchCopyOfSyncIssuesEntryID] + 277
4 com.apple.Mail.framework 0x00000001046e2c2a -[MFEWSAccount _synchronizeMailboxListHighPriority:] + 582
5 com.apple.Mail.framework 0x0000000104821b4f -[MFRemoteStoreAccount _synchronizeAccountWithServerHighPriority:] + 644
6 com.apple.CoreFoundation 0x0000000106966bec __invoking___ + 140
7 com.apple.CoreFoundation 0x0000000106966a54 -[NSInvocation invoke] + 308
8 com.apple.MailCore 0x0000000104a70b44 -[MCMonitoredInvocation invoke] + 211
9 com.apple.MailCore 0x0000000104a937e8 -[MCThrowingInvocationOperation main] + 40
10 com.apple.MailCore 0x0000000104a37ed8 -[_MCInvocationOperation main] + 332
11 com.apple.Foundation 0x0000000105e158a1 -[__NSOperationInternal _start:] + 631
12 com.apple.Foundation 0x0000000105e1554b __NSOQSchedule_f + 64
13 libdispatch.dylib 0x0000000108bc02ad _dispatch_client_callout + 8
14 libdispatch.dylib 0x0000000108bc47ff _dispatch_async_redirect_invoke + 154
15 libdispatch.dylib 0x0000000108bc02ad _dispatch_client_callout + 8
16 libdispatch.dylib 0x0000000108bc209e _dispatch_root_queue_drain + 326
17 libdispatch.dylib 0x0000000108bc3193 _dispatch_worker_thread2 + 40
18 libsystem_pthread.dylib 0x0000000108e95ef8 _pthread_wqthread + 314
19 libsystem_pthread.dylib 0x0000000108e98fb9 start_wqthread + 13
Thread 13:: Dispatch queue: NSOperationQueue 0x60000003b960
0 libsystem_kernel.dylib 0x0000000108d89a1a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x0000000108d88d18 mach_msg + 64
2 com.apple.CoreFoundation 0x000000010699e155 __CFRunLoopServiceMachPort + 181
3 com.apple.CoreFoundation 0x000000010699d779 __CFRunLoopRun + 1161
4 com.apple.CoreFoundation 0x000000010699d0b5 CFRunLoopRunSpecific + 309
5 com.apple.Foundation 0x0000000105e76adc -[NSRunLoop(NSRunLoop) runMode:beforeDate:] + 253
6 com.apple.ExchangeWebServices 0x000000010440178b -[SOAPRequest sendSynchronously:] + 466
7 com.apple.ExchangeWebServices 0x00000001043e8679 -[EWSExchangeServiceBinding sendSynchronousMessage:error:] + 89
8 com.apple.Mail.framework 0x00000001046eb48c -[MFEWSConnection _sendMessage:error:] + 306
9 com.apple.Mail.framework 0x00000001046eabbf -[MFEWSConnection sendMessage:forRequest:] + 51
10 com.apple.Mail.framework 0x00000001046f43ab -[MFEWSGateway sendMessage:forRequest:] + 70
11 com.apple.Mail.framework 0x000000010470a979 -[MFEWSRequestOperation executeOperation] + 110
12 com.apple.MailCore 0x0000000104a70eda -[MCMonitoredOperation main] + 211
13 com.apple.Foundation 0x0000000105e158a1 -[__NSOperationInternal _start:] + 631
14 com.apple.Foundation 0x0000000105e1554b __NSOQSchedule_f + 64
15 libdispatch.dylib 0x0000000108bc02ad _dispatch_client_callout + 8
16 libdispatch.dylib 0x0000000108bc47ff _dispatch_async_redirect_invoke + 154
17 libdispatch.dylib 0x0000000108bc02ad _dispatch_client_callout + 8
18 libdispatch.dylib 0x0000000108bc209e _dispatch_root_queue_drain + 326
19 libdispatch.dylib 0x0000000108bc3193 _dispatch_worker_thread2 + 40
20 libsystem_pthread.dylib 0x0000000108e95ef8 _pthread_wqthread + 314
21 libsystem_pthread.dylib 0x0000000108e98fb9 start_wqthread + 13
Thread 14:: -[DeliveryQueue _resetStateAndReprocessQueueIfNecessary] Dispatch queue: NSOperationQueue 0x6000000bf560
0 libsystem_kernel.dylib 0x0000000108d89b16 syscall_thread_switch + 10
1 libsystem_platform.dylib 0x0000000108e79f30 _os_lock_handoff_lock_slow + 79
2 libobjc.A.dylib 0x00000001063579bb _objc_rootReleaseWasZero_slow + 27
3 libobjc.A.dylib 0x0000000106354a43 _objc_rootReleaseWasZero + 167
4 libobjc.A.dylib 0x000000010636b3fe -[NSObject release] + 14
5 com.apple.CoreFoundation 0x000000010694667f CFRelease + 591
6 com.apple.CoreFoundation 0x00000001069598d9 -[__NSArrayM dealloc] + 185
7 com.apple.Mail.framework 0x00000001047a6a8e -[MFMailAccount allMailboxesEvenIfInactive:] + 221
8 com.apple.Mail.framework 0x000000010474ee3d +[MFLibrary _getActiveAccountURLs:andActiveMailboxURLs:] + 656
9 com.apple.Mail.framework 0x0000000104767252 +[MFLibrary executeBlock:isWriter:useTransaction:isPrivileged:] + 605
10 com.apple.Mail.framework 0x000000010475588d +[MFLibrary unsignedCountForQuery:monitor:] + 258
11 com.apple.mail 0x0000000103718a62 0x1036a7000 + 465506
12 com.apple.CoreFoundation 0x0000000106966bec __invoking___ + 140
13 com.apple.CoreFoundation 0x0000000106966a54 -[NSInvocation invoke] + 308
14 com.apple.MailCore 0x0000000104a70b44 -[MCMonitoredInvocation invoke] + 211
15 com.apple.MailCore 0x0000000104a937e8 -[MCThrowingInvocationOperation main] + 40
16 com.apple.MailCore 0x0000000104a37ed8 -[_MCInvocationOperation main] + 332
17 com.apple.Foundation 0x0000000105e158a1 -[__NSOperationInternal _start:] + 631
18 com.apple.Foundation 0x0000000105e1554b __NSOQSchedule_f + 64
19 libdispatch.dylib 0x0000000108bc02ad _dispatch_client_callout + 8
20 libdispatch.dylib 0x0000000108bc47ff _dispatch_async_redirect_invoke + 154
21 libdispatch.dylib 0x0000000108bc02ad _dispatch_client_callout + 8
22 libdispatch.dylib 0x0000000108bc209e _dispatch_root_queue_drain + 326
23 libdispatch.dylib 0x0000000108bc3193 _dispatch_worker_thread2 + 40
24 libsystem_pthread.dylib 0x0000000108e95ef8 _pthread_wqthread + 314
25 libsystem_pthread.dylib 0x0000000108e98fb9 start_wqthread + 13
Thread 15:: Dispatch queue: com.apple.root.default-priority
0 libsystem_kernel.dylib 0x0000000108d89a1a mach_msg_trap + 10
1 libsystem_kernel.dylib 0x0000000108d88d18 mach_msg + 64
2 liblaunch.dylib 0x0000000108c0c85a 0x108c09000 + 14426
3 liblaunch.dylib 0x0000000108c09ef4 bootstrap_look_up3 + 60
4 libxpc.dylib 0x0000000108ee6c8d _xpc_domain_extension_request + 158
5 libdispatch.dylib 0x0000000108bc02ad _dispatch_client_callout + 8
6 libdispatch.dylib 0x0000000108bc209e _dispatch_root_queue_drain + 326
7 libdispatch.dylib 0x0000000108bc3193 _dispatch_worker_thread2 + 40
8 libsystem_pthread.dylib 0x0000000108e95ef8 _pthread_wqthread + 314
9 libsystem_pthread.dylib 0x0000000108e98fb9 start_wqthread + 13
Thread 16:: -[MFPOPAccount fetchSynchronouslyIsAuto:] Dispatch queue: NSOperationQueue 0x608000035580
0 libsystem_kernel.dylib 0x0000000108d8d716 __psynch_cvwait + 10
1 libsystem_pthread.dylib 0x0000000108e96c77 _pthread_cond_wait + 787
2 com.apple.Foundation 0x0000000105e78200 -[NSLock lockBeforeDate:] + 409
3 com.apple.MailCore 0x0000000104a8161c -[NSLock(MailCoreAdditions) waitForLock] + 74
4 com.apple.MailCore 0x0000000104a3cd71 +[MCKeychainManager passwordForHost:username:port:protocol:] + 90
5 com.apple.Mail.framework 0x00000001046abc1b -[MFAccount permanentPassword] + 320
6 com.apple.Mail.framework 0x00000001046ab9d4 -[MFAccount password] + 65
7 com.apple.Mail.framework 0x00000001046ad16e -[MFAccount connectAndAuthenticate:] + 64
8 com.apple.Mail.framework 0x00000001047abb0e -[MFMailAccount connectAndAuthenticate:] + 68
9 com.apple.Mail.framework 0x0000000104808fcd -[MFPOPAccount connectAndAuthenticate:] + 200
10 com.apple.Mail.framework 0x0000000104808eb4 -[MFPOPAccount authenticatedConnection] + 72
11 com.apple.Mail.framework 0x0000000104812aed -[MFPOPStore _authenticatedConnection] + 50
12 com.apple.Mail.framework 0x0000000104811cfb -[MFPOPStore fetchSynchronously] + 280
13 com.apple.Mail.framework 0x0000000104809134 -[MFPOPAccount fetchSynchronously] + 133
14 com.apple.CoreFoundation 0x0000000106966bec __invoking___ + 140
15 com.apple.CoreFoundation 0x0000000106966a54 -[NSInvocation invoke] + 308
16 com.apple.MailCore 0x0000000104a70b44 -[MCMonitoredInvocation invoke] + 211
17 com.apple.MailCore 0x0000000104a937e8 -[MCThrowingInvocationOperation main] + 40
18 com.apple.MailCore 0x0000000104a37ed8 -[_MCInvocationOperation main] + 332
19 com.apple.Foundation 0x0000000105e158a1 -[__NSOperationInternal _start:] + 631
20 com.apple.Foundation 0x0000000105e1554b __NSOQSchedule_f + 64
21 libdispatch.dylib 0x0000000108bc02ad _dispatch_client_callout + 8
22 libdispatch.dylib 0x0000000108bc47ff _dispatch_async_redirect_invoke + 154
23 libdispatch.dylib 0x0000000108bc02ad _dispatch_client_callout + 8
24 libdispatch.dylib 0x0000000108bc209e _dispatch_root_queue_drain + 326
25 libdispatch.dylib 0x0000000108bc3193 _dispatch_worker_thread2 + 40
26 libsystem_pthread.dylib 0x0000000108e95ef8 _pthread_wqthread + 314
27 libsystem_pthread.dylib 0x0000000108e98fb9 start_wqthread + 13
Thread 17:: Dispatch queue: com.apple.root.background-priority
0 libsystem_kernel.dylib 0x0000000108d8de6a __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x0000000108e95fa7 pthread_workqueue_addthreads_np + 47
2 libdispatch.dylib 0x0000000108bc1ba1 _dispatch_queue_wakeup_global_slow + 64
3 libdispatch.dylib 0x0000000108bc2027 _dispatch_root_queue_drain + 207
4 libdispatch.dylib 0x0000000108bc3193 _dispatch_worker_thread2 + 40
5 libsystem_pthread.dylib 0x0000000108e95ef8 _pthread_wqthread + 314
6 libsystem_pthread.dylib 0x0000000108e98fb9 start_wqthread + 13
Thread 18:: -[MFLocalAccount _synchronizeMailboxListWithFileSystem] Dispatch queue: NSOperationQueue 0x608000035580
0 libsystem_kernel.dylib 0x0000000108d89b16 syscall_thread_switch + 10
1 libsystem_platform.dylib 0x0000000108e79f30 _os_lock_handoff_lock_slow + 79
2 libobjc.A.dylib 0x00000001063579bb _objc_rootReleaseWasZero_slow + 27
3 libobjc.A.dylib 0x0000000106354a43 _objc_rootReleaseWasZero + 167
4 libobjc.A.dylib 0x0000000106356105 objc_release + 53
5 libobjc.A.dylib 0x000000010635565a (anonymous namespace)::AutoreleasePoolPage::pop(void*) + 502
6 com.apple.Mail.framework 0x00000001047af2cf -[MFMailAccount(Internal) _loadEntriesFromFileSystemPath:parent:] + 2460
7 com.apple.Mail.framework 0x00000001047ae8c2 -[MFMailAccount(Internal) _synchronizeMailboxListWithFileSystemBeforeImport:] + 400
8 com.apple.CoreFoundation 0x0000000106966bec __invoking___ + 140
9 com.apple.CoreFoundation 0x0000000106966a54 -[NSInvocation invoke] + 308
10 com.apple.MailCore 0x0000000104a70b44 -[MCMonitoredInvocation invoke] + 211
11 com.apple.MailCore 0x0000000104a937e8 -[MCThrowingInvocationOperation main] + 40
12 com.apple.MailCore 0x0000000104a37ed8 -[_MCInvocationOperation main] + 332
13 com.apple.Foundation 0x0000000105e158a1 -[__NSOperationInternal _start:] + 631
14 com.apple.Foundation 0x0000000105e1554b __NSOQSchedule_f + 64
15 libdispatch.dylib 0x0000000108bc02ad _dispatch_client_callout + 8
16 libdispatch.dylib 0x0000000108bc47ff _dispatch_async_redirect_invoke + 154
17 libdispatch.dylib 0x0000000108bc02ad _dispatch_client_callout + 8
18 libdispatch.dylib 0x0000000108bc209e _dispatch_root_queue_drain + 326
19 libdispatch.dylib 0x0000000108bc3193 _dispatch_worker_thread2 + 40
20 libsystem_pthread.dylib 0x0000000108e95ef8 _pthread_wqthread + 314
21 libsystem_pthread.dylib 0x0000000108e98fb9 start_wqthread + 13
Thread 19:: -[MailApp _performBackgroundDelayedInitialization] Dispatch queue: NSOperationQueue 0x608000035580
0 libsystem_kernel.dylib 0x0000000108d89a56 semaphore_wait_trap + 10
1 libdispatch.dylib 0x0000000108bc4a15 _dispatch_semaphore_wait_slow + 206
2 libxpc.dylib 0x0000000108ee57ef xpc_connection_send_message_with_reply_sync + 195
3 com.apple.CoreFoundation 0x000000010696efd3 -[CFPrefsPlistSource copyReplyForDaemonMessage:toConnection:error:] + 243
4 com.apple.CoreFoundation 0x0000000106ac97e0 __47-[CFPrefsPlistSource alreadylocked_synchronize]_block_invoke_2 + 352
5 com.apple.CoreFoundation 0x000000010696e89b withDaemonConnection + 299
6 com.apple.CoreFoundation 0x000000010696e2fb -[CFPrefsPlistSource alreadylocked_synchronize] + 587
7 com.apple.CoreFoundation 0x000000010696dff3 _copyValueForKey + 131
8 com.apple.CoreFoundation 0x000000010696df47 -[CFPrefsPlistSource copyValueForKey:] + 71
9 com.apple.CoreFoundation 0x0000000106996570 ___CFPreferencesCopyValueWithContainer_block_invoke + 32
10 com.apple.CoreFoundation 0x000000010696ce97 +[CFPrefsSource withSourceForIdentifier:user:byHost:container:perform:] + 839
11 com.apple.CoreFoundation 0x0000000106996507 _CFPreferencesCopyValueWithContainer + 231
12 com.apple.framework.internetaccounts 0x000000010459b602 __IADebugLog_block_invoke + 49
13 libdispatch.dylib 0x0000000108bc02ad _dispatch_client_callout + 8
14 libdispatch.dylib 0x0000000108bc021c dispatch_once_f + 79
15 com.apple.framework.internetaccounts 0x000000010459b5c7 IADebugLog + 407
16 com.apple.framework.internetaccounts 0x0000000104572c5e -[IAPluginManager _loadPluginAtPath:identifiers:] + 346
17 com.apple.framework.internetaccounts 0x0000000104572e26 -[IAPluginManager _fastLoad:] + 284
18 com.apple.framework.internetaccounts 0x0000000104573046 -[IAPluginManager _loadPlugins:] + 393
19 com.apple.framework.internetaccounts 0x00000001045733d4 -[IAPluginManager loadPlugins:] + 19
20 com.apple.framework.internetaccounts 0x0000000104573aaf -[IAPluginManager pluginWithIdentifier:] + 64
21 com.apple.framework.internetaccounts 0x0000000104564320 +[IAAccount _pluginForSettings:] + 90
22 com.apple.framework.internetaccounts 0x000000010456482b +[IAAccount brandIconForAccountSettings:] + 25
23 com.apple.Mail.framework 0x00000001046adef9 -[MFAccount brandIcon] + 126
24 com.apple.mail 0x000000010371c2b2 0x1036a7000 + 479922
25 com.apple.CoreFoundation 0x0000000106966bec __invoking___ + 140
26 com.apple.CoreFoundation 0x0000000106966a54 -[NSInvocation invoke] + 308
27 com.apple.MailCore 0x0000000104a937e8 -[MCThrowingInvocationOperation main] + 40
28 com.apple.MailCore 0x0000000104a37ed8 -[_MCInvocationOperation main] + 332
29 com.apple.Foundation 0x0000000105e158a1 -[__NSOperationInternal _start:] + 631
30 com.apple.Foundation 0x0000000105e1554b __NSOQSchedule_f + 64
31 libdispatch.dylib 0x0000000108bc02ad _dispatch_client_callout + 8
32 libdispatch.dylib 0x0000000108bc47ff _dispatch_async_redirect_invoke + 154
33 libdispatch.dylib 0x0000000108bc02ad _dispatch_client_callout + 8
34 libdispatch.dylib 0x0000000108bc209e _dispatch_root_queue_drain + 326
35 libdispatch.dylib 0x0000000108bc3193 _dispatch_worker_thread2 + 40
36 libsystem_pthread.dylib 0x0000000108e95ef8 _pthread_wqthread + 314
37 libsystem_pthread.dylib 0x0000000108e98fb9 start_wqthread + 13
Thread 20:: -[MFPOPAccount _synchronizeMailboxListWithFileSystem] Dispatch queue: NSOperationQueue 0x608000035580
0 libsqlite3.dylib 0x0000000109d76910 sqlite3VdbeExec + 1216
1 libsqlite3.dylib 0x0000000109d7540a sqlite3_step + 666
2 com.apple.Mail.framework 0x000000010474ffed __50+[MFLibrary sendMessagesMatchingQuery:to:options:]_block_invoke + 257
3 com.apple.Mail.framework 0x0000000104767525 +[MFLibrary executeBlock:isWriter:useTransaction:isPrivileged:] + 1328
4 com.apple.Mail.framework 0x000000010474fea2 +[MFLibrary sendMessagesMatchingQuery:to:options:] + 319
5 com.apple.Mail.framework 0x0000000104751696 +[MFLibrary messagesForMailbox:olderThanNumberOfDays:] + 600
6 com.apple.Mail.framework 0x000000010478298a -[MFLibraryStore deleteMessagesOlderThanNumberOfDays:compact:] + 87
7 com.apple.Mail.framework 0x00000001047a6c3b -[MFMailAccount deleteMessagesFromMailbox:olderThanNumberOfDays:] + 163
8 com.apple.Mail.framework 0x00000001047ae8e3 -[MFMailAccount(Internal) _synchronizeMailboxListWithFileSystemBeforeImport:] + 433
9 com.apple.CoreFoundation 0x0000000106966bec __invoking___ + 140
10 com.apple.CoreFoundation 0x0000000106966a54 -[NSInvocation invoke] + 308
11 com.apple.MailCore 0x0000000104a70b44 -[MCMonitoredInvocation invoke] + 211
12 com.apple.MailCore 0x0000000104a937e8 -[MCThrowingInvocationOperation main] + 40
13 com.apple.MailCore 0x0000000104a37ed8 -[_MCInvocationOperation main] + 332
14 com.apple.Foundation 0x0000000105e158a1 -[__NSOperationInternal _start:] + 631
15 com.apple.Foundation 0x0000000105e1554b __NSOQSchedule_f + 64
16 libdispatch.dylib 0x0000000108bc02ad _dispatch_client_callout + 8
17 libdispatch.dylib 0x0000000108bc47ff _dispatch_async_redirect_invoke + 154
18 libdispatch.dylib 0x0000000108bc02ad _dispatch_client_callout + 8
19 libdispatch.dylib 0x0000000108bc209e _dispatch_root_queue_drain + 326
20 libdispatch.dylib 0x0000000108bc3193 _dispatch_worker_thread2 + 40
21 libsystem_pthread.dylibYou ran a defective third-party "utility" that purports to "clean up" "junk" files. What it really does is to corrupt the operating system and many applications.
The first thing you need to do is remove that software according to the developer's instructions. Never install it, or anything like it, again. Then see below.
If you don't already have a current backup, back up all data, then reinstall the OS.* You don't need to erase the startup volume, and you won't need the backup unless something goes wrong. If the system was upgraded from an older version of OS X, you may need the Apple ID and password you used.
If you use FileVault 2, then before running the Installer you must launch Disk Utility and select the icon of the FileVault startup volume ("Macintosh HD," unless you gave it a different name.) It will be nested below another icon with the same name. Click the Unlock button in the toolbar and enter your login password when prompted. Then quit Disk Utility to be returned to the main screen.
There are ways to back up a computer that isn't fully functional. Ask if you need guidance.
If you installed the Java runtime distributed by Apple and still need it, you'll have to reinstall it. The same goes for Xcode.
*The linked support article refers to OS X 10.9 ("Mavericks"), but the procedure is the same for OS X 10.7 ("Lion") and later. -
Pls Help. Sounds and ringtones wont open after software update
Hi Im using BB Bold 9700 and after I did the update to 5.0.0.862 I was unable to open the sounds and ringtones to change my SMS tonw, pls help I already rebooted my device and still unable to open that menu..
Hello Crimson_Night and welcome to the BlackBerry Support Community Forums.
If you go into the Media player, are you able to hear the tones?
Try clearing out the Sounds/Profiles database as shown in KB10167 and reconfigure them.
Let me know how you make out.
Thanks! And have a great day
-HMthePirate
Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)! -
My apple mail has an error message and won't open after iTunes update 6/20/14
I have a MacBook 13 Aluminum using Mountain Lion/MavericksX. Soon after I did a random update for iTunes mid June 2014 I noticed that I could no longer open my mail on my desktop. I did tell Apple about it when the error message came up, but I haven't heard anything and the last update 7/1/14 didn't help. I can use Entourage, but I like Apple mail better. Any ideas? Yow
Message was edited by: yowwwwie
I had all but given up on the Apple mail. Then I remembered that I hadn't checked it since my last X update yesterday. So, I tried and of course, APPL fixed it. Apple is so fantastic. Sorry but there is no problem to work on.Well I feel a bit silly about this. I gave up on Apple mail and was using Entourage. Yesterday I did the most recent update from APPL and hadn't checked to see if they'd come up with a fix. I'd written them to ask about it because the error occurred after the iTunes update so I figured there was a bug. I just opened it, and poof, apple mail again. It did go through something and dinged and opened. Thank you for writing me. Y
-
Hello guy,
I ask this for help, yesterday i upgrade the OS X Maverick, after finish all the the installation,
now my finder not responding even i try to relaunch many times, or can say that can't open Finder right now.
So what can i do? can anyone tell me here?If that doesn't fix it try starting in Safe Mode and see if the problem still occurs?
Restart holding the "shift" key.
(Expect it to take longer to start this way because it runs a directory check first.)
If this works look in System Preferences > Users & Groups > Login items and delete any third party login items (-), you can always add them back with the (+). Don’t just “hide” them by checkmark. -
Illustrator files containing graphs corrupt and will not open after saving
I have created a series of graphs in illustrator and after saving when I try to reopen them, I get the following error message:
Can't open the illustration. The illustration contains an illegal operand. Offending operator: 1#INF
This happens whatever format the file is saved in.
I am using CC.
Any ideas why and how to prevent it happening in the future?vnqaa,
If you are saving elsewhere than your own harddisk, that may be the cause. Otherwise, something else has obviously corrupted the files, possibly related to graphs.
One thing often tried first is to create a new document and File>Place the corrupted one to see how much may be rescued that way.
Here is a website where you can see whether it can rescue the file, and if it can, you may pay for a subscription to have it done,
http://www.recoverytoolbox.com/buy_illustrator.html
and another similar website,
http://markzware.com/adobe-software/fix-illustrator-file-unknown-error -occurred-pdf2dtp-file-recovery/
As far as I remember, the former is for Win and the latter for Mac.
Here are a few pages about struggling with it yourself:
http://daxxter.wordpress.com/2009/04/16/how-to-recover-a-corrupted-ill ustrator-ai-file/
http://helpx.adobe.com/illustrator/kb/troubleshoot-damaged-illustrator -files.html
http://kb2.adobe.com/cps/500/cpsid_50032.html
http://kb2.adobe.com/cps/500/cpsid_50031.html -
Events and Projects not opening after Restoring from broken Hard drive.
Hi all!
I have a major problem. After almost 3 months editing 6 projects within the same library the hard drive died. These projects are for a very important client and are worth a lot of time and money. We always backup all the raw material on 3 hard drives so we do have all the raw material, however FCPX for some reason had stopped making backups of the projects after it was updated to 10.1.2. (The loss of these projects could mean the downfall of my production company.) We had a professional data recovery company recover all the data to a new hard drive without any problem, we can see the libraries and open them, HOWEVER the events and projects within the libraries DO NOT OPEN OR SHOW UP.
I have entered into the library in the finder and everything seems to be there, all the events files show up. But FCPX wont recognize them.
Any help would be much appreciated,
Thanks, Tom
You can see here that everything is inside the library folder.
But they don't show up in FCPX.
P.S
Also this file is showing up only after the data was restored.The journal files are something that've been generated by the data recovery. It's completely hosed the data base.
I don't know if this will work. Try carefully removing all the journal files. Put them somewhere else in folders with the location where they came from. Also move out the currentversion.flexolibrary file. Hopefully without the flexolibrary file the application will generate a new one. Then launch the application.
WHy did you continue to operate when there were no backups, without even a hard drive backup?
Wwhat version of the software are you using? 10.1.2? -
Photoshop CS5 and CS6 not opening after Windows 7 update
Hi there!
I have my Mac on repair so I have to use Photoshop on a very old Windows 7 laptop of mine (the first PS licence I bought was for PS CS4 Win then extended to CS5 during grace period)
It always worked fine (slow but fine ) since today. I was updating a couple of softwares (Intuos + Spyderpro) and I have been asked to restart my computer to make the updates effective. I've noticed that Windows during the restart was updating itself as well and I said "well, ok!" and let it go. But once my computer had restarted I couldn't open PS CS5 anymore. Desperate I went to the Adobe trial pages and downloaded CS6 but it doesn't work as well. I tried to repair some log errors via CC cleaner and delete PS preferences from its folder but no luck. I don't know what else to do. Bridge works fine. I don't understand what happened and how to solve it.Hi Valeria,
My first inclination was to recommend just reinstalling, but since you said you did a new install of CS6 and that isn't working either I'm not sure if that would help. The user preferences was also a great thing to try.
These might be some other general suggestions for good next steps:
- Try launching with right-click Run as Administrator
- Create a new administrative account, log out of your current one, and attempt launching from there
- See if you get the same behavior if launching while in a Selective Startup
http://windows.microsoft.com/en-us/windows/run-selective-startup-system-configuration#1TC= windows-7
- Uninstall any changes you made since it stopped working, you should be able to uninstall the Windows update from within Programs and Features, uninstall the Intuos + Spyderpro temporarily to rule them out
Hope that helps,
- Dave -
I just tried to install iLife '11 on my MacBook I purchased in January, 2011. Now, iPhoto '11, which was installed into the computer when I bought it, will not open. Instead, it gives an error message: "You can't open the application iPhoto because it may be damaged or incomplete." On top of that, I cannot locate iLife '11 that I installed into the computer in the applications folder. I'm sure I installed the program because it told me installation was complete. I restarted the computer and am still having the same problems. Thanks for any help.
iLife 11 is not an application. It's a suite of applications of which iPhoto 9 is one. Did you purchase the boxed version of iLife 11? If you did then you'll need to reinsatll iPhoto from the iLife 11 disk. To do so you'll have to delete the current application and all files with "iPhoto" in the file name with either a .PKG or .BOM extension that reside in the HD/Library/Receipts folder and from the /var/db/receipts/ folder,
Click to view full size
Then install iPhoto 9 from the iLife 11 disk.
OT -
WCS upgrade and HTTP port open
Hello All,
I am trying to upgrade my Wundows based WCS 4.2.97.0 to 5.2.130.0.
During the upgrade it tells me that port 8 (http)is needed by WCS and being used by another application. I have tried to find out which application is using that port so that I either stop the app or service and failed.
Would anyone kow a quick way to discover/disable the app on a Win 2003 server/
thanks a lot
BoHi ericgarnel,
I am not running IIS on the server. I removed the WCS 4.2.97.0 and rebooted the server. I still get the same port hhtp (port 80) is being used by another application.
thanks
Bo -
I have adobe Photoshop CS4 that I used only 2 or 3 times. When I try to open it this time, by clicking on the program icon, it starts a Terms & Condition Window with Cancel decline or Accept. clicking any one of these three choices would not open the Photoshop. What do you think is the problem. I may not know much about Photoshop but I am a computer savy. Feel free whatever level of computer/software you want to use. I just need a solution.
Thank you for all of you people's efforts.Hi Bob,
Thank you for the quick response. I purchased the software form a website that gave discount to students. It is called www.JourneyEd.com
You can also look at the html attachment for more detailed info about the legitimacy of the product and price etc...
Thanks!
Zelalem Mekuria
Royal Crown Real Estate
4640 Admiralty Way, STE 500
Marina del Rey, CA 90292
323-807-0070 Cell
310-881-6969 Fax
[email protected]
www.royalcrownrealestate.com
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