Slow broadband since line fault fixed

Question

Good Afternoon,
A few weeks ago my Broadband dropped out completely which was due to a line fault which has since been repaired. Prior to the line fault I had a connection / download speed close to 1.8Mbps.
Since the fault has been 'repaired' I have struggled to keep a stable connection, the Broadband drops out randomly and is also much slower (almost unbearably slow). I have done all the home help checks etc. and having read many posts on this forum I have concluded that part of the problem may be my Noise margins.
I have not reset my router for several days and have had a connection for over three days now.
Here are the stats from my router and results of the BT Speed test:
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
3 days, 03:24:38
Downstream:
576 Kbps
Upstream:
448 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
8.2 dB / 18.0 dB
Line attenuation (Down/Up):
61.1 dB / 31.5 dB
Output power (Down/Up):
16.3 dBm / 12.2 dBm
FEC Events (Down/Up):
420072 / 382
CRC Events (Down/Up):
676 / 85
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
1566 / 45
Error Seconds (Local/Remote):
592 / 238
Speed test results:
Download Speed (Mbps): 0.50
Upload Speed (Mbps): 0.32
Ping Latency (ms): 52.75
To reiterate - nothing in my setup has changed and I haven't done anything that could have caused the problems. The problems have been since the line fault (which I reported as a fault and have had closed out) was repaired.
I will contact the mods for help and see if they can do anything.
Solved!
Go to Solution.

Answer 1

Ok, couple of things,
Roger, did the quiet line test - no problems.
John,
I went to check the wiring and found (as I suspected) that both the socket where I plug the router in and the phone extension are hard wired into the faceplate front of the socket that plugs into the test socket - if that makes sense. It assume it shouldn't make any difference though. All my problems have been since the line fault that BT traced and fixed, not problems with my internal wiring. As mentioned previously, my connection and speeds have been fine until the outside fault.
So in checking this, I disconnected my router :-(
It has reconnected and I will post the stats and test results below. What is going on? My connection rate has leapt up to 1.18Mbps but download rate is still poor.
Connection Information
Line state:
Connected
Connection time:
0 days, 00:01:17
Downstream:
1.156 Mbps
Upstream:
448 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
7.7 dB / 19.0 dB
Line attenuation (Down/Up):
61.0 dB / 31.5 dB
Output power (Down/Up):
17.4 dBm / 12.2 dBm
FEC Events (Down/Up):
28 / 0
CRC Events (Down/Up):
0 / 0
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
0 / 0
Error Seconds (Local/Remote):
600 / 239
Speed tester results:
Download speed achieved during the test was - 0.37
Mbps
For your connection, the acceptable range of speeds is 0.05 Mbps-0.5 Mbps.
Additional
Information:
Your DSL Connection Rate :1.18 Mbps(DOWN-STREAM),
0.45 Mbps(UP-STREAM)
IP Profile for your line is - 0.5 Mbps