SLOW download/UNABLE to start hd movie

Yipes ... sorry we pushed the download and install new software button. Extremely slow download on an HD movie from itunes and then we were absolutely unable to start the movie at all unlike the previous version of software where you could start watching the movie with only a partial download. Waited for over an hour and got to 34% of movie downloaded and no play now button in sight ... not good. I'm writing this post this morning and haven't checked to see if it finished downloading .. of course I'll check this evening but we wanted to watch our movie last nite. Not happy. C'mon you guys get it together.
Oh, we have Cox cable and internet and the internet was functioning properly and fast as usual.
Cheerio,
Lectroid

this is more than likely a temporary, isolated problem in your area... could be apple, more likely your ISP.. ISPs can parse different types of traffic (e.g. video) and set priority up or down for it depending on conditions in the network.. your use etc.. so regular internet traffic is fine but download a huge video file and they start to slow that download... this is referred to as throttling. they may also only start to do this if they see your usage patterns start to change... it could be a lot of things though.
the best thing you can do is do a network test.. this sends your network info to apple and they can possible address bottlenecks in your area.. apple works with companies that put distributed servers with caches of media all over the place so that downloads are quicker (closer to you and i and files don't have to go through entire internet to get to us)
but like i said this is likely just a temporary problem in your area.. my downloads work fine..
Message was edited by: tmartine

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