Slow Speeds but BT say I am getting 8.1mbps?

Hi, 
Over the weekend noticed the internet was running very slowly so I ran a speedtest and was told I should be getting 8.1mpbs but was actually getting a download speed of 0.34mbps? First thing this morning I checked again and was up to 6.51mbps however only an hour later and for the rest of the day it was below 0.5mbps. I have phoned BT 4/5 times and was last told that an enginner was running intensive tests on the line and shoul'd be fixed in 2 hours, yet nothing has improved. I have tried the quiet line test? and there was no noise, after my conversations with BT my microfilter is now plugged into the test socket? But no improvement, have posted my ADSL stats below, hope its what you need:
Line state
Connected
Connection time
0 days, 0:38:53
Downstream
8,096 Kbps
Upstream
448 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.1
Latency type
Interleaved
Noise margin (Down/Up)
15.4 dB / 31.0 dB
Line attenuation (Down/Up)
12.0 dB / 5.5 dB
Output power (Down/Up)
19.8 dBm / 10.1 dBm
Loss of Framing (Local)
0
Loss of Signal (Local)
0
Loss of Power (Local)
0
FEC Errors (Down/Up)
20459 / 0
CRC Errors (Down/Up)
109 / N/A
HEC Errors (Down/Up)
N/A / 0
Error Seconds (Local)
39
Can anybody offer any help or solutions as can barely view a website, let alone stream a video or anything that needs a bit more bandwith! 
Many Thanks, 
    James

your profile is ok but your download speed is very low.  check here to see if any exchnage problems  http://usertools.plus.net/exchanges/mso.php
http://usertools.plus.net/exchanges/?
http://btbusiness.custhelp.com/app/service_status
http://bt.custhelp.com/app/answers/detail/a_id/150​36
can you run a few more btspeedtester but just use beta version as you can run as often as you want and post the results to see if any fluctuations
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Similar Messages

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    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • Slow Speeds but Strong Signal

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    (C) Copyright 1985-2001 Microsoft Corp.
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    Reply from 192.168.0.1: bytes=32 time=9ms TTL=64
    Reply from 192.168.0.1: bytes=32 time=28ms TTL=64
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    Reply from 192.168.0.1: bytes=32 time=56ms TTL=64
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    Reply from 192.168.0.1: bytes=32 time=33ms TTL=64
    Reply from 192.168.0.1: bytes=32 time=20ms TTL=64
    Reply from 192.168.0.1: bytes=32 time=63ms TTL=64
    Reply from 192.168.0.1: bytes=32 time=87ms TTL=64
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    Reply from 192.168.0.1: bytes=32 time=19ms TTL=64
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    Reply from 192.168.0.1: bytes=32 time=155ms TTL=64
    Reply from 192.168.0.1: bytes=32 time=555ms TTL=64
    Reply from 192.168.0.1: bytes=32 time=132ms TTL=64
    Reply from 192.168.0.1: bytes=32 time=26ms TTL=64
    Reply from 192.168.0.1: bytes=32 time=88ms TTL=64
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    Reply from 192.168.0.1: bytes=32 time=45ms TTL=64
    Reply from 192.168.0.1: bytes=32 time=15ms TTL=64
    Reply from 192.168.0.1: bytes=32 time=8ms TTL=64
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  • So randomly my ipod crashed and when i turned the ipod on again it was all white and blurred. Part of the screen is up to speed but the other half is slow. Already tried turning it completely off and restoring it on the computer

    So randomly my ipod crashed and when i turned the ipod on again it was all white and blurred. Part of the screen is up to speed but the other half is slow. Already tried turning it completely off and restoring it on the computer

    First, try a system reset.  It cures many ills and it's quick, easy and harmless...
    Hold down the on/off switch and the Home button simultaneously until you see the Apple logo.  Ignore the "Slide to power off" text if it appears.  You will not lose any apps, data, music, movies, settings, etc.
    If the Reset doesn't work, try a Restore.  Note that it's nowhere near as quick as a Reset.  It could take well over an hour!  Connect via cable to the computer that you use for sync.  From iTunes, select the iPad/iPod and then select the Summary tab.  Follow the on-screen directions for Restore and be sure to say "yes" to the backup.  You will be warned that all data (apps, music, movies, etc.) will be erased but, as the Restore finishes, you will be asked if you wish the contents of the backup to be copied to the iPad/iPod.  Again, say "yes."
    At the end of the basic Restore, you will be asked if you wish to sync the iPad/iPod.  As before, say "yes."  Note that that sync selection will disappear and the Restore will end if you do not respond within a reasonable time.  If that happens, only the apps that are part of the IOS will appear on your device.  Corrective action is simple -  choose manual "Sync" from the bottom right of iTunes.
    If you're unable to do the Restore, go into Recovery Mode per the instructions here.  Also, if you have IOS-7, read this.

  • Upgraded to ADSL2 now get slower speeds than befor...

    Hello
    Well last Tuesday my line was upgraded to the 20mb ADSL2 and I was looking forward to some increase in bandwidth (even though before the upgrade my line was pumping 7mb most of the time which I was happy with)
    Now for some reason I am getting slower speeds than before I upgraded. Something tells me I should not have bothered with the amount of effort it took to get the upgrade.
    I cant understand why my DL is saying 3000+ and before upgrade it was reading 7500+
    I have not reset my hub manually all disconnections have been done automatic.
    Here are my router stats and I have been reading a few posts and I am hoping someone can shine some light on this for me:
    BT Home Hub - DSL Connection
    DSL Connection
    Link Information
    Uptime:
    2 days, 0:36:48
    Modulation:
    G.992.5 annex A
    Bandwidth (Up/Down) [kbps/kbps]:
    687 / 3,347
    Data Transferred (Sent/Received) [MB/GB]:
    177.59 / 3.69
    Output Power (Up/Down) [dBm]:
    9.5 / 0.0
    Line Attenuation (Up/Down) [dB]:
    14.5 / 28.0
    SN Margin (Up/Down) [dB]:
    12.5 / 19.0
    Vendor ID (Local/Remote):
    TMMB / IFTN
    Loss of Framing (Local/Remote):
    0 / 0
    Loss of Signal (Local/Remote):
    2 / 0
    Loss of Power (Local/Remote):
    0 / 0
    Loss of Link (Remote):
    0
    Error Seconds (Local/Remote):
    17 / 0
    FEC Errors (Up/Down):
    0 / 0
    CRC Errors (Up/Down):
    0 / 97
    HEC Errors (Up/Down):
    0 / 96
    Line Profile:
    Fast
    Software version: 6.2.6.H
    Solved!
    Go to Solution.

    That's good to hear
    Enjoy the speed
    -+-No longer a forum member-+-

  • I have an itouch that will not let me sign in to my itunes account. The email address that it is associated with is no longer valid. I keep entering the correct password but it says that it is incorrect. I cant get a reset all of my credentials dont work.

    I have an itouch that will not let me sign in to my itunes account. The email address that it is associated with is no longer valid. I keep entering the correct password but it says that it is incorrect. I can’t get a reset all of my credentials don’t work. Now all my apps won’t work. it looks like they load for half a second then disappear. What can I do?

    - Try contacting iTunes for the password problem:
    Apple - Support - iTunes - Contact Us
    - For the other problem you can try a reset. Nothing will be lost
    Reset iPod touch:  Hold down the On/Off button and the Home button at the same time for at
    least ten seconds, until the Apple logo appears.
    - The next standard thing to do is to download/install a new app but you cant 'do that.
    - Instead, try restoring from backup.

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