Slow speeds but....
Okay so i get 0.5 meg, option 3, has been for a year. But i checked on a site (The URL escapes me at the minute) that shows peoples speeds in your area and what package/ISP they have, and it shows that a guy who lives around the corner has a faster speed than 4ish megs to be precise (Hes also further away from the exchange), Kind of a scam in my eyes, Does BT just draw names from a hat and give them fast speeds? Ranting aside does anyone know a logical explanation for this or am i just going to deal with it? Need any additional info, just ask.
as previous op said can you post the adsl stats from your router (if hub enter 192.168.1.254 in your browser and navigate to adsl or use a-z) and run btspeedtester http://speedtester.bt.com and post the results. Someone may then be able to offer assistance
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Similar Messages
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Slow Speeds but BT say I am getting 8.1mbps?
Hi,
Over the weekend noticed the internet was running very slowly so I ran a speedtest and was told I should be getting 8.1mpbs but was actually getting a download speed of 0.34mbps? First thing this morning I checked again and was up to 6.51mbps however only an hour later and for the rest of the day it was below 0.5mbps. I have phoned BT 4/5 times and was last told that an enginner was running intensive tests on the line and shoul'd be fixed in 2 hours, yet nothing has improved. I have tried the quiet line test? and there was no noise, after my conversations with BT my microfilter is now plugged into the test socket? But no improvement, have posted my ADSL stats below, hope its what you need:
Line state
Connected
Connection time
0 days, 0:38:53
Downstream
8,096 Kbps
Upstream
448 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.1
Latency type
Interleaved
Noise margin (Down/Up)
15.4 dB / 31.0 dB
Line attenuation (Down/Up)
12.0 dB / 5.5 dB
Output power (Down/Up)
19.8 dBm / 10.1 dBm
Loss of Framing (Local)
0
Loss of Signal (Local)
0
Loss of Power (Local)
0
FEC Errors (Down/Up)
20459 / 0
CRC Errors (Down/Up)
109 / N/A
HEC Errors (Down/Up)
N/A / 0
Error Seconds (Local)
39
Can anybody offer any help or solutions as can barely view a website, let alone stream a video or anything that needs a bit more bandwith!
Many Thanks,
Jamesyour profile is ok but your download speed is very low. check here to see if any exchnage problems http://usertools.plus.net/exchanges/mso.php
http://usertools.plus.net/exchanges/?
http://btbusiness.custhelp.com/app/service_status
http://bt.custhelp.com/app/answers/detail/a_id/15036
can you run a few more btspeedtester but just use beta version as you can run as often as you want and post the results to see if any fluctuations
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I've been experiencing a frustrating problem recently with my wireless connection on my laptop. The problem has started in the past few weeks. My current setup consist of my laptop (Win XP) sitting on my desk with the WRT150N router residing in one of the desk drawer along with the DSL modem, a small NAS, USB hub, an external DVD burner and power bar. In the past, my laptop always connected at 54 Mbps with the signal strength being Excellent.
For the past few weeks, my laptop connects to the router at 54 Mbps with the signal strength being excellent once I turn on my laptop. After a few minutes, the speed drops to 48 Mbps, then 36 Mbps and then fluctuates between 5.5 Mbps, 2 Mbps, 24 Mbps, 1 Mbps, etc. The signal strength always stays at Excellent. Power cycling the router does not resolve the issue, neither does repairing the network connection.
Here are results from a continuous ping on my router:
Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.
C:\Documents and Settings\Owner>ping 192.168.0.1 -t
Pinging 192.168.0.1 with 32 bytes of data:
Reply from 192.168.0.1: bytes=32 time=217ms TTL=64
Reply from 192.168.0.1: bytes=32 time=10ms TTL=64
Reply from 192.168.0.1: bytes=32 time=35ms TTL=64
Reply from 192.168.0.1: bytes=32 time=172ms TTL=64
Reply from 192.168.0.1: bytes=32 time=39ms TTL=64
Reply from 192.168.0.1: bytes=32 time=9ms TTL=64
Reply from 192.168.0.1: bytes=32 time=28ms TTL=64
Reply from 192.168.0.1: bytes=32 time=623ms TTL=64
Request timed out.
Reply from 192.168.0.1: bytes=32 time=56ms TTL=64
Reply from 192.168.0.1: bytes=32 time=42ms TTL=64
Reply from 192.168.0.1: bytes=32 time=33ms TTL=64
Reply from 192.168.0.1: bytes=32 time=20ms TTL=64
Reply from 192.168.0.1: bytes=32 time=63ms TTL=64
Reply from 192.168.0.1: bytes=32 time=87ms TTL=64
Reply from 192.168.0.1: bytes=32 time=88ms TTL=64
Reply from 192.168.0.1: bytes=32 time=19ms TTL=64
Request timed out.
Reply from 192.168.0.1: bytes=32 time=120ms TTL=64
Request timed out.
Reply from 192.168.0.1: bytes=32 time=155ms TTL=64
Reply from 192.168.0.1: bytes=32 time=555ms TTL=64
Reply from 192.168.0.1: bytes=32 time=132ms TTL=64
Reply from 192.168.0.1: bytes=32 time=26ms TTL=64
Reply from 192.168.0.1: bytes=32 time=88ms TTL=64
Reply from 192.168.0.1: bytes=32 time=131ms TTL=64
Reply from 192.168.0.1: bytes=32 time=24ms TTL=64
Request timed out.
Reply from 192.168.0.1: bytes=32 time=888ms TTL=64
Reply from 192.168.0.1: bytes=32 time=1339ms TTL=64
Reply from 192.168.0.1: bytes=32 time=1ms TTL=64
Reply from 192.168.0.1: bytes=32 time=14ms TTL=64
Reply from 192.168.0.1: bytes=32 time=4ms TTL=64
Reply from 192.168.0.1: bytes=32 time=114ms TTL=64
Reply from 192.168.0.1: bytes=32 time=35ms TTL=64
Reply from 192.168.0.1: bytes=32 time=41ms TTL=64
Reply from 192.168.0.1: bytes=32 time=45ms TTL=64
Reply from 192.168.0.1: bytes=32 time=15ms TTL=64
Reply from 192.168.0.1: bytes=32 time=8ms TTL=64
Reply from 192.168.0.1: bytes=32 time=27ms TTL=64
Request timed out.
Reply from 192.168.0.1: bytes=32 time=9ms TTL=64
Reply from 192.168.0.1: bytes=32 time=53ms TTL=64
Reply from 192.168.0.1: bytes=32 time=130ms TTL=64
Reply from 192.168.0.1: bytes=32 time=92ms TTL=64
Ping statistics for 192.168.0.1:
Packets: Sent = 45, Received = 40, Lost = 5 (11% loss),
Approximate round trip times in milli-seconds:
Minimum = 1ms, Maximum = 1339ms, Average = 139ms
Thinking the router might be the cause, I borrowed a WRT54GS router and configured it exactly the same as my WRT150N router. To my surprise, my speeds were still fluctuating as it was previously with the WRT150N router.
Does anyone have any suggestions as to what I could try to resolve this issue? Would installing DD-WRT possibly resolve this issue?
Let me know if you require additional information.
Thank you
Mariotoomanydonuts wrote:
First of all, give your network a unique SSID. Do not use "linksys". If you are using "linksys" you may be trying to connect to your neighbor's router. Also set "SSID Broadcast" to "enabled". This will help your computer find and lock on to your router's signal.
I do have a unique SSID and the SSID Broadcast was enabled.
toomanydonuts wrote:
Since you are getting poor speed between your wireless n router and wireless adapter, make sure the "Radio Band" is set to "Wide".
In your router, try a different channel. There are 11 channels in the 2.4 GHz band. Usually channel 1, 6, or 11 works best. Check out your neighbors, and see what channel they are using. Because the channels overlap one another, try to stay at least +5 or -5 channels from your strongest neighbors. For example, if you have a strong neighbor on channel 9, try any channel 1 through 4. For wireless n, make sure your standard and wide bands are at least 2 channels apart. For example try standard band on channel 11, and wide band channel 9.
Radio Band was set to "Auto" and has since been changed to "Wide". Using Network Stumbler, I was able to determine that my strongest neighbors were using channels 1 and 11 so I changed my Wide Channel to 4 and my Standard Channel to 6 - 2.437GHZ.
toomanydonuts wrote:
Also, try to locate the router about 4 to 6 feet above the floor, in an open area. Do not locate it behind your monitor or near other computer equipment or speakers. The antenna should be vertical.
I will attempt to move the router on my desk in the upcoming days instead of having it hidden in a drawer. The antennas are in a vertical position.
toomanydonuts wrote:
Also, in the computer, go to your wireless software, and go to "Preferred Networks" (sometimes called "Profiles" ). There are probably a few networks listed. Delete any network named "linksys". Also delete any network that you do not recognize, or that you no longer use. If your current network is not listed, enter its info (SSID, encryption (if any), and key (if any) ). Then select your current network and make it your default network, and set it to automatic login. You may need to go to "settings" to do this, or you may need to right click on your network and select "Properties" or "settings".
I have removed all listed networks with the exceptio of the one I am currently experiencing issues with.
toomanydonuts wrote:
If the above does not fix your problem, download and install the latest driver for your wireless card.
I will look on my wireless card's manufacturer website to determine if new drivers are available.
toomanydonuts wrote:
Some users have reported improved wireless performance by switching to WPA encryption.
I am currently using PSK2 Personal with TKIP or AES Encryption. To my understanding, PSK2 is WPA2.
toomanydonuts wrote:
If you continue to have problems, try the following:
For wireless n routers, try setting the "n Transmission Rate" to 162 Mbps, and the (wireless g) "Transmission Rate" to 54 Mbps.
If you still have trouble, download and install the latest firmware for your router. After a firmware upgrade, you must reset the router to factory defaults, then setup the router again from scratch. If you saved a router configuration file, DO NOT use it.
I will try out my current settings for the next few days. If the situation does not improve, I will try the above mentionned items. I realize upgrading the firmware could be beneficial, but would installing DD-WRT be a better option? I realize I might receive biased opinions here since it is a Linksys forum after all and not a DD-WRT forum.
Thank you
Mario -
My iPad Air running on iOS 8 will not run WiFi at 5G. What is goin on?
I've got just about the same problem, although it "works", to some extend...
For example, if I go onto YT, film will be uploading for ages before stopping, indicating there's no internet connection...
STEP 1 - Am turning flight mode on
STEP 2 -Am turning flight mode off
After A FEW attempts "something" clicks in place, it will upload particular movie, and the internet will work just fine for 5-15minutes. Until it stops in middle of movie, or while browsing. Same rule applies when browsing internet in safari, or for anything else!
After reading this thread I've done the network settings reset. NONE change.
I've done full reset, taking the iPad back to factory status (again). And, surprise there, NONE change....
It was all spot on UNTILL updated to iOS 8... CMON!!! That is just ridiculous considering how much these products cost??? I've bought a nearly 2000£ iMac approx 2 months ago, and I'm AFRAID TO UPDATE ANYTHING after all the carry on with iPhone, and now the iPad that just CAN NOT work as before?? Wont be long before yet another "happy customer" will go back to using PC... Yes, I do prefer Apple, but it just DOESN'T work, recently... -
what is it with altering the speed of play of audiobooks and voice recordings?
Why only the iphone affected and not the ipod classic?I've just discovered the answer, tap the screen below the top play bar in a seemingly blank area then another set of controls appears which were previously hidden and on the right is a little box which controls the speed. Mine was at half speed. It is so not obvious..........I ahd to find this in the downloadable instructions online.
-
So randomly my ipod crashed and when i turned the ipod on again it was all white and blurred. Part of the screen is up to speed but the other half is slow. Already tried turning it completely off and restoring it on the computer
First, try a system reset. It cures many ills and it's quick, easy and harmless...
Hold down the on/off switch and the Home button simultaneously until you see the Apple logo. Ignore the "Slide to power off" text if it appears. You will not lose any apps, data, music, movies, settings, etc.
If the Reset doesn't work, try a Restore. Note that it's nowhere near as quick as a Reset. It could take well over an hour! Connect via cable to the computer that you use for sync. From iTunes, select the iPad/iPod and then select the Summary tab. Follow the on-screen directions for Restore and be sure to say "yes" to the backup. You will be warned that all data (apps, music, movies, etc.) will be erased but, as the Restore finishes, you will be asked if you wish the contents of the backup to be copied to the iPad/iPod. Again, say "yes."
At the end of the basic Restore, you will be asked if you wish to sync the iPad/iPod. As before, say "yes." Note that that sync selection will disappear and the Restore will end if you do not respond within a reasonable time. If that happens, only the apps that are part of the IOS will appear on your device. Corrective action is simple - choose manual "Sync" from the bottom right of iTunes.
If you're unable to do the Restore, go into Recovery Mode per the instructions here. Also, if you have IOS-7, read this. -
I am trying to convert a video clip, already in imovie so that I can slow down the clip speed, but I keep getting an error -34. Any ideas?
Thanks!Hi Russ,
Thanks for your response. I am not an experienced user of FC or other video editing software but if its that hit and miss I think I will go to the trouble of finding some better software - I have a busy enough life as is, I don;t want to get into second guessing what a software problem might be!
I have just successfully exported my video to a master file using one of the Apple codec options so it looks like it could be to do with the H.264 codec. I am wondering if Apples Compressor software would solve this problem - the only way to try this it to buy it, there is not trial for the compressor app. Any ideas?
Thanks
Gerry -
Slow TC but Modem speed is good
My TC download speed is 24 but connected to modem is 54. My modem is cisco dpc3825. I know slow speed is TC because when I connect directly to modem my speed goes from 24 to 54.
The TC is connected to modem via ethernet cable. You asked if I'm connected to TC via ethernet or wireless. So the TC is connected directly to the modem.
I've read some of the other threads but not sure what the fix is. I did a software update and the system says I'm up to date. Not sure what the fix isBut you should be able to connect..
modem.. ethernet .. TC... ethernet.. Computer.
Please do it that way.
An A1355 is 3years old now.. and probably does need replacement.
You should do a full factory reset.
The Factory Reset.
Power down the TC.
Hold in reset. and keep holding it in. Be Gentle! It is a tiny surface mount switch with a plastic lever.. Attempting to push it out the other side of the TC will not make the switch turn on better.
(I fix TC and have several reset levers bent over and jammed or broken off).
Power on the TC.. remember with the reset held in.. this needs three arms.. a friend or power switch you can get to with your feet..
Keep holding in reset for about 10sec until the front LED flashes rapidly.
Release reset and wait .. the boot will be slow as it deletes previous setting.. only from router side and pulls out the factory defaults. No files are deleted on the hard disk.. but the name of the TC may change.
Redo the setup after . if it is too slow it needs to be replaced. -
Which Mac Pro? More cores=slower speeds? And most of us know the speed matters or FPU for music and I don't understand the faster is for the least amount of procs. And while I get the whole rendering thing and why it makes sense.
The above is what the bar says. It's been a while and wondered, maybe Apple changed the format for forums. Then got this nice big blank canvas to air my concerns. Went to school for Computer Science, BSEE, even worked at Analog Devices in Newton Massachusetts, where they make something for apple.
The bottom line is fast CPU = more FPU = more headroom and still can't figure out why the more cores= the slower it gets unless it's to get us in to a 6 core then come out with faster cores down the road or a newer Mac that uses the GPU. Also. Few. I'm the guy who said a few years ago Mac has an FCP that looks like iMovie on Steroids. Having said that I called the campus one day to ask them something and while I used to work for Apple, I think she thought I still did as she asked me, "HOW ARE THE 32 CORES/1DYE COMING ALONG? Not wanting to embarrass her I said fine, fine and then hung up. Makes the most sense as I never quite got the 2,6,12 cores when for years everything from memory to CPU's have been, in sets of 2 to the 2nd power. 2,4,8,16,32,64,120,256,512, 1024, 2048,4196,8192, 72,768. Wow. W-O-W and will be using whatever I get with Apollo Quad.
Peace to all and hope someone can point us in THE RIGHT DIRECTION. THANK YOUThanks for your reply via email/msg. He wrote:
If you are interested in the actual design data for the Xeon processor, go to the Intel site and the actual CPU part numbers are:
Xeon 4 core - E5.1620v2
Xeon 6 core - E5.1650v2
Xeon 8 core - E5.1680v2
Xeon 12 core - E5.2697v2
I read that the CPU is easy to swap out but am sure something goes wrong at a certain point - even if solderedon they make material to absorb the solder, making your work area VERY clean.
My Question now is this, get an 8 core, then replace with 2 3.7 QUAD CHIPS, what would happen?
I also noticed that the 8 core Mac Pro is 3.0 when in fact they do have a 3.4 8 core chip, so 2 =16? Or if correct, wouldn't you be able to replace a QUAD CHIP WITH THAT? I;M SURE THEY ARE UO TO SOMETHING AS 1) WE HAVE SEEN NO AUDIO FPU OR PERHAPS I SHOULD CHECK OUT PC MAKERS WINDOWS machines for Sisoft Sandra "B-E-N-C-H-M-A-R-K-S" -
SOMETHINGS UP AND AM SURE WE'LL ALL BE PLEASED, AS the mac pro was announced Last year, barely made the December mark, then pushed to January, then February and now April.
Would rather wait and have it done correct than released to early only to have it benchmarked in audio and found to be slower in a few areas- - - the logical part of my brain is wondering what else I would have to swap out as I am sure it would run, and fine for a while, then, poof....
PEACE===AM SURE APPLE WILL BLOW US AWAY - they have to figure out how to increase the power for 150 watts or make the GPU work which in regard to FPU, I thought was NVIDIA? -
Slow speeds. Apparently I don't have a bt broadban...
After using bt's own e-form to email them about my long running loss of speed over the year from 2.6mb for the last say 10 years, to 1.6mb (1.4mb at its lowest) download / 0.36 up. ping latency around 0.38 i think, apart from today where its 42.25!! what's that?!
All I've got back so far is:
"Recently you requested personal assistance from our on-line support centre. Below is a summary of your request and our response.
If this issue is not resolved to your satisfaction, you may reopen it within the next 14 days.
Thank you for allowing us to be of service to you. " ....and....
"This is in regards to the e-mail you have send on 20th August 2014. We are sorry to inform you that there is no sufficient information in the e-mail to pull up any active broadband account. We would request you to provide the details of your broadband account so that we can pull up the account and help you further."
Just to be clear, their OWN e-form didn't have enough information for them to find my account??? It asks for my name, address, phone number my broadband is on, email address, my account number (assume its the BT account as that's all I have), plus the problem. What else can I type in if there's no other fields.
So I submitted the form. A couple of days later I got an email back with the above included in it.
1. Why automatically close the call? They hadn't resolved anything, so why close it? The only other thing they mentioned was going onto their Help pages (durr how did i manage to use their e-form in the first place?).
2. No mention of what these missing "details" are. (On purpose?)
So I replied and being a little annoyed at their poor response, which just sounds like "yep dealt with that call within the response time target I got to make".
I've had BT broadband since its inception, even before, but they cannot find my account? Amazing they can bill me each quarter without any problems. So I sent my bt account number again even thought it was included in the e-form. Asked them clearly to tell me what "details" of my broadband account they need from me. More than happy to oblige. Oh, and no I'm not satisfied with their resolution and re-open the call!!
So some more days have now passed and guess what. I get an email with the exact same text!!
I replied. In CAPITAL LETTERS for the hard of hearing. What specific details do you want from me?
I wait in baited breath.
OMG I haven't even got onto the problem of the slow speed issue yet!
I guess they want me to phone (premium 0800 number?), or do something myself. I don't want to phone them as I've experienced the same ol' routine before, life's too short. I've paid the top price for ever, so I would think they could do some of the leg work eh? I mean part of the cost is the support they provide, right? How do you lose a broadband account?
It niggles me is that I pay same price infinity customers do and I'm still stuck in the dial-up speed ages. And don't get me on about those tv ads. Like everyone can get infinity. Yeah I'm still waiting after 5 years that it was coming. Amazing the Isles of Scilly with about 10 people living on there manage to get it quicker than me living in a town in the middle of the UK. I digress...
If I can do a speed test from both their bt.com site and btwholesale speed test and get a poor speed (approx 1.8 max) from exchange to router then I know by the time it gets to my pc its not going to be 2.6 is it.
PS i don't have a master socket/test socket to try. its the old type. And why has the speed just dropped and kept down (like for so many others in this forum), where nothing has changed, at least at the customers end of the line.
I don't expect someone in the forum to come up with the solution, but its more of a rant on my part at the poor response to my request, let alone some kind of investigation into the problem itself.
I work in "IT" and part of it is dealing with calls from customers. If I had dealt with a call like BT had then I'd be getting a ear bashing from my manager.
Solved!
Go to Solution.if you want help about your conenction speed from the forum members then can you post the adsl stats from your router please.
can you try quiet line test dial 17070 option 2 should be quiet nohiss/crackle and best with corded phone if cordless then dull hum normal
can you enter your phone number and post results remember to delete number https://www.btwholesale.com/includes/adsl/main.html
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If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’. -
Very Slow Speed & BT seem unable to fix
Hi All,
First time post and would very much welcome anyone’s view on my problem.
Apologies if it’s a bit long!
The problem: Very slow download speed, going as low as 50kbs. Prior to this issue my download speed was around 4.5Mb but since this issue started it has reduced to around 1Mb first thing in the morning which decreases as the day goes on.
The results of a previous BT speedtest were Download Speed 190Kb / DSL connection rate 6.62 Mb (Downstream) / 448Kb (Upstream) IP Profile for line 5Mb
(All tests were carried out using a single Windows 7 desktop pc with a wired connection to a home hub 2)
6 Feb – Contacted BT to advise of speed problem and was informed that they would need to run a test which would take 48 hours.
8 Feb – Contacted BT to be advised it could be a problem with the home hub or network not passing signal. Further line test carried out and was told that it is not a fault within my property. They would pass problem to Network Faults Dept so they could reconfigure the line and they would call me 9 Feb.
9 Feb – BT Called and following a search on this site I mentioned that the noise margin seemed high (13.3dB/26.0dB) He said it should be 6dB and put in a request for it to be lowered and was told the speed should increase by 11 Feb. (Noise margin was under 6dB by the next day)
10 Feb – BT (Level 2 Help) called to advise the broadband connection is in the stabilisation phase.
11 Feb – Called BT to advise no change in speed. They run test and now say fault is inside the house and an engineer would be required. Oh and it would be a chargeable visit. I queried this as the advisor I spoke to 8 Feb said it was not a problem inside the house but his response was that it was originally a network fault, which was fixed, but now it is a problem inside the house. Sounds Fishy!
Call was transferred to the department that arrange engineers and to cut a long story short it was agreed that it would not be chargeable visit.
13 Feb – BT called to advise an engineer visit 14 Feb
14 Feb – Openreach engineer tested wiring and all was OK. Just to be double sure he replaced the master socket to a 2 port type (hub in top port and telephone in bottom) and was told this type does not require a DSL filter. He also changed the Home Hub 2 to a Home Hub 3 and after still no improvement he concluded BT were throttling my broadband. I’m not sure if he reset my profile but said it should start to improve over the next couple of days.
16 Feb – Still no improvement so I called BT again. They wanted to test the line again and it apparently came back with a network fault and it would take another 48 hours. I then asked to speak to a Manager who reviewed my problem history and transferred me to someone in the Network Department. She did a bit of tinkering and the speed went from 200kb to 400kb, then another bit of tinkering and it went to 550kb. At last, i thought, we were making slow progress but since this call, the speed has decreased again to 130kb. She said that I have to wait another 4 days for it to possibly improve and will call me 21 Feb. They keep telling me I have to wait 48 hours here, 3 days there but unfortunately I now have little faith that there will be any improvements in 4 days time. Is this acceptable or am I being too impatient.
This is the latest ADSL line status:
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
2 days, 05:23:05
Downstream:
6.469 Mbps
Upstream:
448 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Fast
Noise margin (Down/Up):
5.6 dB / 23.0 dB
Line attenuation (Down/Up):
40.5 dB / 23.5 dB
Output power (Down/Up):
20.2 dBm / 12.4 dBm
FEC Events (Down/Up):
0 / 2
CRC Events (Down/Up):
2423 / 0
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
9705 / 2
Error Seconds (Local/Remote):
1920 / 3Cable connection to Hub
1. Best Effort Test: -provides background information.
Download Speed
127 Kbps
0 Kbps
7.15 Mbps
Max Achievable Speed
Download speedachieved during the test was - 127 Kbps
For your connection, the acceptable range of speeds is 600 Kbps-7.15 Mbps.
Additional Information:
Your DSL Connection Rate :6.62 Mbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 5 Mbps
This test was not conclusive and further testing is required.This might be useful for your Broadband Service Provider to investigate the fault.
If you wish to carry out further tests,please click on 'Continue' button.If not, please close the window using 'Exit' button and contact your ISP for further assistance with these results. -
Slow speeds, almost dead, can't figure out what's ...
Hi all, I've had very slow speeds from my homehub for almost a week. I've tried a factory reset on the hub to no avail. I also spoke to technical support in India I think, but they were no help.
When I perform a speed check the speed from the exchange to my house is fine, it's after that it dies a death.
I've checked all cables and it is not cabling after the hub as this problem effects internet tv's that are connected via ethernet cable and others that are wireless and also tablets that work on wifi.
In the last week I have had download speeds as low as 0.03 and for only a few hours last Monday has it been OK all of a sudden. I presumed a fix elsewhere but the problem came back an hour or two later.
At the moment we can't use iplayer, youtube and every webpage takes ages to load. It's quite horrible.
Has anyone got any idea's what could be wrong and are there any diagnostic tests I can run on the hub to see if it's borked.Hi Welcome to the community forums
Here is a basic guide to getting help from the community members done by CL Keith Please read through the link posted http://forumhelp.dyndns.info/speed/first_steps.html
once you have posted the information asked for then the community members can help you more
Thank You
This is a customer to customer self help forum the only BT presence here are the forum moderators
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’ -
SLOW SPEEDS YET AGAIN IN SHETLAND
Once again I find myself on here complaining about slow speeds. This time were down to 626kbps and I have spoken to other folk around the isles who say theres is at a crawl as well. Can we get this looked into please mods?
Latest BT speedtest results
Test1 comprises of Best Effort Test: -provides background information.
Download Speed
626 Kbps
0 Kbps 2000 Kbps
Max Achievable Speed
Download speedachieved during the test was - 626 Kbps
For your connection, the acceptable range of speeds is 400-2000 Kbps.
Additional Information:
Your DSL Connection Rate :2592 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 2000 Kbps
Heres my router stats:
ADSL line status
Connection information
Line state
Connected
Connection time
11 days, 23:23:39
Downstream
2,592 Kbps
Upstream
448 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.1
Latency type
Interleaved
Noise margin (Down/Up)
7.6 dB / 17.0 dB
Line attenuation (Down/Up)
57.0 dB / 29.0 dB
Output power (Down/Up)
18.2 dBm / 12.3 dBm
Loss of Framing (Local)
0
Loss of Signal (Local)
0
Loss of Power (Local)
0
FEC Errors (Down/Up)
10692092 / 131
CRC Errors (Down/Up)
6075 / N/A
HEC Errors (Down/Up)
N/A / 91
Error Seconds (Local)
3882Hi Shetlander,
I am sorry that you are having problems again. I have just sent you an email.
Drop me a reply when you get a chance.
Thx
Craig
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)”
td-p/30">Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’. -
I can no longer burn CDs - "may be incompatible with this disc burner, try a slower speed, try another make of disc" Tried that, still doesn't work.
Try a free burning utility which allows you to turn off the laser for test burning (so you don't waste media). Try burning a test CD outside of iTunes. If it works it's iTunes. If it doesn't work it could be computer software or hardware but then we know how to proceed.
List of burning software on pure-mac.com - http://www.pure-mac.com/diskfile.html
Burn - http://burn-osx.sourceforge.net/Pages/English/home.html - includes basic DVD authoring -
Broadband slow speed,ongoing since end of april
Hi,i have been suffering slow speeds and dropping out since end of april,i have had 9 engineers out,but still no wiser.
I use a desk top and laptop and have problems on both,running at 8 meg,cant open web pages,or do internet shopping,engineer blames the websites.
i am a 2 min walk from the exchange,
if i take my laptop to my sisters 4 miles away it works fine,and shes only on 2 meg.
I had an it consultant round who did a ping test from laptop to router,and router to exchange,laptop to router was fine,but the router to exchange keeps timing out 19 times in 5 mins,where as my sisters did it once in 40 mins.
i have opened a little square bt box from my socket box to the wiring outside,wiring looks in poor condition with wires not actually connected to anything,engineers say that wouldnt affect it,Hi Efcpaul
I can take a look at this for you.
Send an email to [email protected] with your BT account number, telephone number and a link to this thread.
Cheers
Stuart
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
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