Smart Phones disconnecting freequenlty..

hi,
one of my customer complaining some of their users smart phones ( both Apple IOS and Android ) are freequnlety de-associating from WLAN. this was reported only with 2 users now, but there are many users with both Apple and Androids are working properly.
attached debug client for one of the user..pls let me know if we can ind anything wrong...
=~=~=~=~=~=~=~=~=~=~=~= PuTTY log 2014.06.19 10:55:51 =~=~=~=~=~=~=~=~=~=~=~=
(Cisco Controller) >debug client D0:22:BE:A3:41:45
(Cisco Controller) >*DHCP Socket Task: Jun 19 10:55:11.524: d0:22:be:a3:41:45 DHCP successfully bridged packet to STA
*apfMsConnTask_1: Jun 19 10:58:28.418: d0:22:be:a3:41:45 Association received from mobile on BSSID 00:3a:9a:aa:ab:d0
*apfMsConnTask_1: Jun 19 10:58:28.418: d0:22:be:a3:41:45 Global 200 Clients are allowed to AP radio
*apfMsConnTask_1: Jun 19 10:58:28.418: d0:22:be:a3:41:45 Max Client Trap Threshold: 0 cur: 17
*apfMsConnTask_1: Jun 19 10:58:28.418: d0:22:be:a3:41:45 Rf profile 600 Clients are allowed to AP wlan
*apfMsConnTask_1: Jun 19 10:58:28.418: d0:22:be:a3:41:45 Applying Interface policy on Mobile, role Local. Ms NAC State 2 Quarantine Vlan 0 Access Vlan 27
*apfMsConnTask_1: Jun 19 10:58:28.418: d0:22:be:a3:41:45 Re-applying interface policy for client
*apfMsConnTask_1: Jun 19 10:58:28.418: d0:22:be:a3:41:45 10.10.27.46 RUN (20) Changing IPv4 ACL 'none' (ACL ID 255) ===> 'none' (ACL ID 255) --- (caller apf_policy.c:2018)
*apfMsConnTask_1: Jun 19 10:58:28.418: d0:22:be:a3:41:45 10.10.27.46 RUN (20) Changing IPv6 ACL 'none' (ACL ID 255) ===> 'none' (ACL ID 255) --- (caller apf_policy.c:2246)
*apfMsConnTask_1: Jun 19 10:58:28.418: d0:22:be:a3:41:45 apfApplyWlanPolicy: Retaining the ACL recieved in AAA attributes 255 on mobile
*apfMsConnTask_1: Jun 19 10:58:28.418: d0:22:be:a3:41:45 In processSsidIE:4210 setting Central switched to TRUE
*apfMsConnTask_1: Jun 19 10:58:28.418: d0:22:be:a3:41:45 In processSsidIE:4213 apVapId = 1 and Split Acl Id = 65535
*apfMsConnTask_1: Jun 19 10:58:28.418: d0:22:be:a3:41:45 Applying site-specific Local Bridging override for station d0:22:be:a3:41:45 - vapId 1, site 'NADEC-FF', interface 'nadec-ff'
*apfMsConnTask_1: Jun 19 10:58:28.418: d0:22:be:a3:41:45 Applying Local Bridging Interface Policy for station d0:22:be:a3:41:45 - vlan 26, interface id 14, interface 'nadec-ff'
*apfMsConnTask_1: Jun 19 10:58:28.418: d0:22:be:a3:41:45 Applying site-specific override for station d0:22:be:a3:41:45 - vapId 1, site 'NADEC-FF', interface 'nadec-ff'
*apfMsConnTask_1: Jun 19 10:58:28.418: d0:22:be:a3:41:45 Applying Interface policy on Mobile, role Local. Ms NAC State 2 Quarantine Vlan 0 Access Vlan 0
*apfMsConnTask_1: Jun 19 10:58:28.418: d0:22:be:a3:41:45 Re-applying interface policy for client
*apfMsConnTask_1: Jun 19 10:58:28.419: d0:22:be:a3:41:45 10.10.27.46 RUN (20) Changing IPv4 ACL 'none' (ACL ID 255) ===> 'none' (ACL ID 255) --- (caller apf_policy.c:2018)
*apfMsConnTask_1: Jun 19 10:58:28.419: d0:22:be:a3:41:45 10.10.27.46 RUN (20) Changing IPv6 ACL 'none' (ACL ID 255) ===> 'none' (ACL ID 255) --- (caller apf_policy.c:2246)
*apfMsConnTask_1: Jun 19 10:58:28.419: d0:22:be:a3:41:45 processSsidIE statusCode is 0 and status is 0
*apfMsConnTask_1: Jun 19 10:58:28.419: d0:22:be:a3:41:45 processSsidIE ssid_done_flag is 0 finish_flag is 0
*apfMsConnTask_1: Jun 19 10:58:28.419: d0:22:be:a3:41:45 STA - rates (8): 130 4 11 22 36 48 72 108 12 18 24 96 0 0 0 0
*apfMsConnTask_1: Jun 19 10:58:28.419: d0:22:be:a3:41:45 suppRates statusCode is 0 and gotSuppRatesElement is 1
*apfMsConnTask_1: Jun 19 10:58:28.419: d0:22:be:a3:41:45 STA - rates (12): 130 4 11 22 36 48 72 108 12 18 24 96 0 0 0 0
*apfMsConnTask_1: Jun 19 10:58:28.419: d0:22:be:a3:41:45 extSuppRates statusCode is 0 and gotExtSuppRatesElement is 1
*apfMsConnTask_1: Jun 19 10:58:28.420: d0:22:be:a3:41:45 Processing RSN IE type 48, length 20 for mobile d0:22:be:a3:41:45
*apfMsConnTask_1: Jun 19 10:58:28.420: d0:22:be:a3:41:45 Received RSN IE with 0 PMKIDs from mobile d0:22:be:a3:41:45
*apfMsConnTask_1: Jun 19 10:58:28.420: d0:22:be:a3:41:45 Found an cache entry for BSSID 00:3a:9a:aa:ab:d0 in PMKID cache at index 0 of station d0:22:be:a3:41:45
*apfMsConnTask_1: Jun 19 10:58:28.420: d0:22:be:a3:41:45 Removing BSSID 00:3a:9a:aa:ab:d0 from PMKID cache of station d0:22:be:a3:41:45
*apfMsConnTask_1: Jun 19 10:58:28.420: d0:22:be:a3:41:45 Resetting MSCB PMK Cache Entry 0 for station d0:22:be:a3:41:45
*apfMsConnTask_1: Jun 19 10:58:28.420: d0:22:be:a3:41:45 Setting active key cache index 0 ---> 8
*apfMsConnTask_1: Jun 19 10:58:28.420: d0:22:be:a3:41:45 unsetting PmkIdValidatedByAp
*apfMsConnTask_1: Jun 19 10:58:28.420: d0:22:be:a3:41:45 apfMsRunStateDec
*apfMsConnTask_1: Jun 19 10:58:28.420: d0:22:be:a3:41:45 apfMs1xStateDec
*apfMsConnTask_1: Jun 19 10:58:28.420: d0:22:be:a3:41:45 10.10.27.46 RUN (20) Change state to START (0) last state RUN (20)
*apfMsConnTask_1: Jun 19 10:58:28.420: d0:22:be:a3:41:45 pemApfAddMobileStation2: APF_MS_PEM_WAIT_L2_AUTH_COMPLETE = 0.
*apfMsConnTask_1: Jun 19 10:58:28.420: d0:22:be:a3:41:45 10.10.27.46 START (0) Initializing policy
*apfMsConnTask_1: Jun 19 10:58:28.420: d0:22:be:a3:41:45 10.10.27.46 START (0) Change state to AUTHCHECK (2) last state START (0)
*apfMsConnTask_1: Jun 19 10:58:28.420: d0:22:be:a3:41:45 10.10.27.46 AUTHCHECK (2) Change state to 8021X_REQD (3) last state AUTHCHECK (2)
*apfMsConnTask_1: Jun 19 10:58:28.420: d0:22:be:a3:41:45 Not Using WMM Compliance code qosCap 00
*pemReceiveTask: Jun 19 10:58:28.420: d0:22:be:a3:41:45 10.10.27.46 Removed NPU entry.
*apfMsConnTask_1: Jun 19 10:58:28.420: d0:22:be:a3:41:45 10.10.27.46 8021X_REQD (3) Plumbed mobile LWAPP rule on AP 00:3a:9a:aa:ab:d0 vapId 1 apVapId 1 flex-acl-name:
*apfMsConnTask_1: Jun 19 10:58:28.420: d0:22:be:a3:41:45 apfPemAddUser2 (apf_policy.c:276) Changing state for mobile d0:22:be:a3:41:45 on AP 00:3a:9a:aa:ab:d0 from Associated to Associated
*apfMsConnTask_1: Jun 19 10:58:28.420: d0:22:be:a3:41:45 apfPemAddUser2:session timeout forstation d0:22:be:a3:41:45 - Session Tout 0, apfMsTimeOut '0' and sessionTimerRunning flag is 0
*apfMsConnTask_1: Jun 19 10:58:28.420: d0:22:be:a3:41:45 Stopping deletion of Mobile Station: (callerId: 48)
*apfMsConnTask_1: Jun 19 10:58:28.420: d0:22:be:a3:41:45 Func: apfPemAddUser2, Ms Timeout = 0, Session Timeout = 0
*apfMsConnTask_1: Jun 19 10:58:28.421: d0:22:be:a3:41:45 Sending Assoc Response to station on BSSID 00:3a:9a:aa:ab:d0 (status 0) ApVapId 1 Slot 0
*apfMsConnTask_1: Jun 19 10:58:28.421: d0:22:be:a3:41:45 apfProcessAssocReq (apf_80211.c:7399) Changing state for mobile d0:22:be:a3:41:45 on AP 00:3a:9a:aa:ab:d0 from Associated to Associated
*dot1xMsgTask: Jun 19 10:58:28.422: d0:22:be:a3:41:45 Disable re-auth, use PMK lifetime.
*dot1xMsgTask: Jun 19 10:58:28.422: d0:22:be:a3:41:45 dot1x - moving mobile d0:22:be:a3:41:45 into Connecting state
*dot1xMsgTask: Jun 19 10:58:28.422: d0:22:be:a3:41:45 Sending EAP-Request/Identity to mobile d0:22:be:a3:41:45 (EAP Id 1)
*Dot1x_NW_MsgTask_5: Jun 19 10:58:28.433: d0:22:be:a3:41:45 Received EAPOL EAPPKT from mobile d0:22:be:a3:41:45
*Dot1x_NW_MsgTask_5: Jun 19 10:58:28.434: d0:22:be:a3:41:45 Received Identity Response (count=1) from mobile d0:22:be:a3:41:45
*Dot1x_NW_MsgTask_5: Jun 19 10:58:28.434: d0:22:be:a3:41:45 EAP State update from Connecting to Authenticating for mobile d0:22:be:a3:41:45
*Dot1x_NW_MsgTask_5: Jun 19 10:58:28.434: d0:22:be:a3:41:45 dot1x - moving mobile d0:22:be:a3:41:45 into Authenticating state
*Dot1x_NW_MsgTask_5: Jun 19 10:58:28.434: d0:22:be:a3:41:45 Entering Backend Auth Response state for mobile d0:22:be:a3:41:45
*Dot1x_NW_MsgTask_5: Jun 19 10:58:28.442: d0:22:be:a3:41:45 Processing Access-Challenge for mobile d0:22:be:a3:41:45
*Dot1x_NW_MsgTask_5: Jun 19 10:58:28.442: d0:22:be:a3:41:45 Entering Backend Auth Req state (id=141) for mobile d0:22:be:a3:41:45
*Dot1x_NW_MsgTask_5: Jun 19 10:58:28.442: d0:22:be:a3:41:45 WARNING: updated EAP-Identifier 1 ===> 141 for STA d0:22:be:a3:41:45
*Dot1x_NW_MsgTask_5: Jun 19 10:58:28.442: d0:22:be:a3:41:45 Sending EAP Request from AAA to mobile d0:22:be:a3:41:45 (EAP Id 141)
*Dot1x_NW_MsgTask_5: Jun 19 10:58:28.446: d0:22:be:a3:41:45 Received EAPOL EAPPKT from mobile d0:22:be:a3:41:45
*Dot1x_NW_MsgTask_5: Jun 19 10:58:28.446: d0:22:be:a3:41:45 Received EAP Response from mobile d0:22:be:a3:41:45 (EAP Id 141, EAP Type 3)
*Dot1x_NW_MsgTask_5: Jun 19 10:58:28.446: d0:22:be:a3:41:45 Entering Backend Auth Response state for mobile d0:22:be:a3:41:45
*Dot1x_NW_MsgTask_5: Jun 19 10:58:28.452: d0:22:be:a3:41:45 Processing Access-Challenge for mobile d0:22:be:a3:41:45
*Dot1x_NW_MsgTask_5: Jun 19 10:58:28.452: d0:22:be:a3:41:45 Entering Backend Auth Req state (id=142) for mobile d0:22:be:a3:41:45
*Dot1x_NW_MsgTask_5: Jun 19 10:58:28.452: d0:22:be:a3:41:45 Sending EAP Request from AAA to mobile d0:22:be:a3:41:45 (EAP Id 142)
*Dot1x_NW_MsgTask_5: Jun 19 10:58:28.458: d0:22:be:a3:41:45 Received EAPOL EAPPKT from mobile d0:22:be:a3:41:45
*Dot1x_NW_MsgTask_5: Jun 19 10:58:28.458: d0:22:be:a3:41:45 Received EAP Response from mobile d0:22:be:a3:41:45 (EAP Id 142, EAP Type 25)
*Dot1x_NW_MsgTask_5: Jun 19 10:58:28.458: d0:22:be:a3:41:45 Entering Backend Auth Response state for mobile d0:22:be:a3:41:45
*Dot1x_NW_MsgTask_5: Jun 19 10:58:28.465: d0:22:be:a3:41:45 Processing Access-Challenge for mobile d0:22:be:a3:41:45
*Dot1x_NW_MsgTask_5: Jun 19 10:58:28.465: d0:22:be:a3:41:45 Entering Backend Auth Req state (id=143) for mobile d0:22:be:a3:41:45
*Dot1x_NW_MsgTask_5: Jun 19 10:58:28.465: d0:22:be:a3:41:45 Sending EAP Request from AAA to mobile d0:22:be:a3:41:45 (EAP Id 143)
*Dot1x_NW_MsgTask_5: Jun 19 10:58:28.479: d0:22:be:a3:41:45 Received EAPOL EAPPKT from mobile d0:22:be:a3:41:45
*Dot1x_NW_MsgTask_5: Jun 19 10:58:28.479: d0:22:be:a3:41:45 Received EAP Response from mobile d0:22:be:a3:41:45 (EAP Id 143, EAP Type 25)
*Dot1x_NW_MsgTask_5: Jun 19 10:58:28.479: d0:22:be:a3:41:45 Entering Backend Auth Response state for mobile d0:22:be:a3:41:45
*Dot1x_NW_MsgTask_5: Jun 19 10:58:28.485: d0:22:be:a3:41:45 Processing Access-Challenge for mobile d0:22:be:a3:41:45
*Dot1x_NW_MsgTask_5: Jun 19 10:58:28.485: d0:22:be:a3:41:45 Entering Backend Auth Req state (id=144) for mobile d0:22:be:a3:41:45
*Dot1x_NW_MsgTask_5: Jun 19 10:58:28.485: d0:22:be:a3:41:45 Sending EAP Request from AAA to mobile d0:22:be:a3:41:45 (EAP Id 144)
*Dot1x_NW_MsgTask_5: Jun 19 10:58:28.502: d0:22:be:a3:41:45 Received EAPOL EAPPKT from mobile d0:22:be:a3:41:45
*Dot1x_NW_MsgTask_5: Jun 19 10:58:28.502: d0:22:be:a3:41:45 Received EAP Response from mobile d0:22:be:a3:41:45 (EAP Id 144, EAP Type 25)
*Dot1x_NW_MsgTask_5: Jun 19 10:58:28.502: d0:22:be:a3:41:45 Entering Backend Auth Response state for mobile d0:22:be:a3:41:45
*Dot1x_NW_MsgTask_5: Jun 19 10:58:28.507: d0:22:be:a3:41:45 Processing Access-Challenge for mobile d0:22:be:a3:41:45
*Dot1x_NW_MsgTask_5: Jun 19 10:58:28.507: d0:22:be:a3:41:45 Entering Backend Auth Req state (id=145) for mobile d0:22:be:a3:41:45
*Dot1x_NW_MsgTask_5: Jun 19 10:58:28.507: d0:22:be:a3:41:45 Sending EAP Request from AAA to mobile d0:22:be:a3:41:45 (EAP Id 145)
*Dot1x_NW_MsgTask_5: Jun 19 10:58:28.524: d0:22:be:a3:41:45 Received EAPOL EAPPKT from mobile d0:22:be:a3:41:45
*Dot1x_NW_MsgTask_5: Jun 19 10:58:28.524: d0:22:be:a3:41:45 Received EAP Response from mobile d0:22:be:a3:41:45 (EAP Id 145, EAP Type 25)
*Dot1x_NW_MsgTask_5: Jun 19 10:58:28.524: d0:22:be:a3:41:45 Entering Backend Auth Response state for mobile d0:22:be:a3:41:45
*Dot1x_NW_MsgTask_5: Jun 19 10:58:28.543: d0:22:be:a3:41:45 Processing Access-Challenge for mobile d0:22:be:a3:41:45
*Dot1x_NW_MsgTask_5: Jun 19 10:58:28.543: d0:22:be:a3:41:45 Entering Backend Auth Req state (id=146) for mobile d0:22:be:a3:41:45
*Dot1x_NW_MsgTask_5: Jun 19 10:58:28.543: d0:22:be:a3:41:45 Sending EAP Request from AAA to mobile d0:22:be:a3:41:45 (EAP Id 146)
*Dot1x_NW_MsgTask_5: Jun 19 10:58:28.550: d0:22:be:a3:41:45 Received EAPOL EAPPKT from mobile d0:22:be:a3:41:45
*Dot1x_NW_MsgTask_5: Jun 19 10:58:28.550: d0:22:be:a3:41:45 Received EAP Response from mobile d0:22:be:a3:41:45 (EAP Id 146, EAP Type 25)
*Dot1x_NW_MsgTask_5: Jun 19 10:58:28.550: d0:22:be:a3:41:45 Entering Backend Auth Response state for mobile d0:22:be:a3:41:45
*Dot1x_NW_MsgTask_5: Jun 19 10:58:28.556: d0:22:be:a3:41:45 Processing Access-Challenge for mobile d0:22:be:a3:41:45
*Dot1x_NW_MsgTask_5: Jun 19 10:58:28.556: d0:22:be:a3:41:45 Entering Backend Auth Req state (id=147) for mobile d0:22:be:a3:41:45
*Dot1x_NW_MsgTask_5: Jun 19 10:58:28.556: d0:22:be:a3:41:45 Sending EAP Request from AAA to mobile d0:22:be:a3:41:45 (EAP Id 147)
*Dot1x_NW_MsgTask_5: Jun 19 10:58:28.560: d0:22:be:a3:41:45 Received EAPOL EAPPKT from mobile d0:22:be:a3:41:45
*Dot1x_NW_MsgTask_5: Jun 19 10:58:28.560: d0:22:be:a3:41:45 Received EAP Response from mobile d0:22:be:a3:41:45 (EAP Id 147, EAP Type 25)
*Dot1x_NW_MsgTask_5: Jun 19 10:58:28.560: d0:22:be:a3:41:45 Entering Backend Auth Response state for mobile d0:22:be:a3:41:45
*Dot1x_NW_MsgTask_5: Jun 19 10:58:28.566: d0:22:be:a3:41:45 Processing Access-Challenge for mobile d0:22:be:a3:41:45
*Dot1x_NW_MsgTask_5: Jun 19 10:58:28.566: d0:22:be:a3:41:45 Entering Backend Auth Req state (id=148) for mobile d0:22:be:a3:41:45
*Dot1x_NW_MsgTask_5: Jun 19 10:58:28.567: d0:22:be:a3:41:45 Sending EAP Request from AAA to mobile d0:22:be:a3:41:45 (EAP Id 148)
*Dot1x_NW_MsgTask_5: Jun 19 10:58:28.573: d0:22:be:a3:41:45 Received EAPOL EAPPKT from mobile d0:22:be:a3:41:45
*Dot1x_NW_MsgTask_5: Jun 19 10:58:28.573: d0:22:be:a3:41:45 Received EAP Response from mobile d0:22:be:a3:41:45 (EAP Id 148, EAP Type 25)
*Dot1x_NW_MsgTask_5: Jun 19 10:58:28.573: d0:22:be:a3:41:45 Entering Backend Auth Response state for mobile d0:22:be:a3:41:45
*Dot1x_NW_MsgTask_5: Jun 19 10:58:28.586: d0:22:be:a3:41:45 Processing Access-Challenge for mobile d0:22:be:a3:41:45
*Dot1x_NW_MsgTask_5: Jun 19 10:58:28.586: d0:22:be:a3:41:45 Entering Backend Auth Req state (id=149) for mobile d0:22:be:a3:41:45
*Dot1x_NW_MsgTask_5: Jun 19 10:58:28.586: d0:22:be:a3:41:45 Sending EAP Request from AAA to mobile d0:22:be:a3:41:45 (EAP Id 149)
*Dot1x_NW_MsgTask_5: Jun 19 10:58:28.595: d0:22:be:a3:41:45 Received EAPOL EAPPKT from mobile d0:22:be:a3:41:45
*Dot1x_NW_MsgTask_5: Jun 19 10:58:28.595: d0:22:be:a3:41:45 Received EAP Response from mobile d0:22:be:a3:41:45 (EAP Id 149, EAP Type 25)
*Dot1x_NW_MsgTask_5: Jun 19 10:58:28.595: d0:22:be:a3:41:45 Entering Backend Auth Response state for mobile d0:22:be:a3:41:45
*Dot1x_NW_MsgTask_5: Jun 19 10:58:28.602: d0:22:be:a3:41:45 Processing Access-Challenge for mobile d0:22:be:a3:41:45
*Dot1x_NW_MsgTask_5: Jun 19 10:58:28.602: d0:22:be:a3:41:45 Entering Backend Auth Req state (id=150) for mobile d0:22:be:a3:41:45
*Dot1x_NW_MsgTask_5: Jun 19 10:58:28.602: d0:22:be:a3:41:45 Sending EAP Request from AAA to mobile d0:22:be:a3:41:45 (EAP Id 150)
*Dot1x_NW_MsgTask_5: Jun 19 10:58:28.608: d0:22:be:a3:41:45 Received EAPOL EAPPKT from mobile d0:22:be:a3:41:45
*Dot1x_NW_MsgTask_5: Jun 19 10:58:28.608: d0:22:be:a3:41:45 Received EAP Response from mobile d0:22:be:a3:41:45 (EAP Id 150, EAP Type 25)
*Dot1x_NW_MsgTask_5: Jun 19 10:58:28.608: d0:22:be:a3:41:45 Entering Backend Auth Response state for mobile d0:22:be:a3:41:45
*Dot1x_NW_MsgTask_5: Jun 19 10:58:28.626: d0:22:be:a3:41:45 Processing Access-Accept for mobile d0:22:be:a3:41:45
*Dot1x_NW_MsgTask_5: Jun 19 10:58:28.626: d0:22:be:a3:41:45 Resetting web IPv4 acl from 255 to 255
*Dot1x_NW_MsgTask_5: Jun 19 10:58:28.626: d0:22:be:a3:41:45 Resetting web IPv4 Flex acl from 65535 to 65535
*Dot1x_NW_MsgTask_5: Jun 19 10:58:28.628: d0:22:be:a3:41:45 Applying Interface policy on Mobile, role Local. Ms NAC State 2 Quarantine Vlan 0 Access Vlan 26
*Dot1x_NW_MsgTask_5: Jun 19 10:58:28.628: d0:22:be:a3:41:45 Re-applying interface policy for client
*Dot1x_NW_MsgTask_5: Jun 19 10:58:28.628: d0:22:be:a3:41:45 10.10.27.46 8021X_REQD (3) Changing IPv4 ACL 'none' (ACL ID 255) ===> 'none' (ACL ID 255) --- (caller apf_policy.c:2018)
*Dot1x_NW_MsgTask_5: Jun 19 10:58:28.628: d0:22:be:a3:41:45 10.10.27.46 8021X_REQD (3) Changing IPv6 ACL 'none' (ACL ID 255) ===> 'none' (ACL ID 255) --- (caller apf_policy.c:2246)
*Dot1x_NW_MsgTask_5: Jun 19 10:58:28.628: d0:22:be:a3:41:45 apfApplyWlanPolicy: Retaining the ACL recieved in AAA attributes 255 on mobile
*Dot1x_NW_MsgTask_5: Jun 19 10:58:28.628: d0:22:be:a3:41:45 Applying site-specific override for station d0:22:be:a3:41:45 - vapId 1, site 'NADEC-FF', interface 'nadec-ff'
*Dot1x_NW_MsgTask_5: Jun 19 10:58:28.628: d0:22:be:a3:41:45 Applying Interface policy on Mobile, role Local. Ms NAC State 2 Quarantine Vlan 0 Access Vlan 0
*Dot1x_NW_MsgTask_5: Jun 19 10:58:28.628: d0:22:be:a3:41:45 Re-applying interface policy for client
*Dot1x_NW_MsgTask_5: Jun 19 10:58:28.629: d0:22:be:a3:41:45 10.10.27.46 8021X_REQD (3) Changing IPv4 ACL 'none' (ACL ID 255) ===> 'none' (ACL ID 255) --- (caller apf_policy.c:2018)
*Dot1x_NW_MsgTask_5: Jun 19 10:58:28.629: d0:22:be:a3:41:45 10.10.27.46 8021X_REQD (3) Changing IPv6 ACL 'none' (ACL ID 255) ===> 'none' (ACL ID 255) --- (caller apf_policy.c:2246)
*Dot1x_NW_MsgTask_5: Jun 19 10:58:28.629: d0:22:be:a3:41:45 Inserting AAA Override struct for mobile
MAC: d0:22:be:a3:41:45, source 4
*Dot1x_NW_MsgTask_5: Jun 19 10:58:28.629: d0:22:be:a3:41:45 Applying Interface policy on Mobile, role Local. Ms NAC State 2 Quarantine Vlan 0 Access Vlan 26
*Dot1x_NW_MsgTask_5: Jun 19 10:58:28.629: d0:22:be:a3:41:45 Re-applying interface policy for client
*Dot1x_NW_MsgTask_5: Jun 19 10:58:28.630: d0:22:be:a3:41:45 10.10.27.46 8021X_REQD (3) Changing IPv4 ACL 'none' (ACL ID 255) ===> 'none' (ACL ID 255) --- (caller apf_policy.c:2018)
*Dot1x_NW_MsgTask_5: Jun 19 10:58:28.630: d0:22:be:a3:41:45 10.10.27.46 8021X_REQD (3) Changing IPv6 ACL 'none' (ACL ID 255) ===> 'none' (ACL ID 255) --- (caller apf_policy.c:2246)
*Dot1x_NW_MsgTask_5: Jun 19 10:58:28.630: d0:22:be:a3:41:45 Applying Local Bridging Interface Policy for station d0:22:be:a3:41:45 - vlan 27, interface id 15, interface 'nadec-sf'
*Dot1x_NW_MsgTask_5: Jun 19 10:58:28.630: d0:22:be:a3:41:45 Setting re-auth timeout to 0 seconds, got from WLAN config.
*Dot1x_NW_MsgTask_5: Jun 19 10:58:28.630: d0:22:be:a3:41:45 Station d0:22:be:a3:41:45 setting dot1x reauth timeout = 0
*Dot1x_NW_MsgTask_5: Jun 19 10:58:28.630: d0:22:be:a3:41:45 Stopping reauth timeout for d0:22:be:a3:41:45
*Dot1x_NW_MsgTask_5: Jun 19 10:58:28.630: d0:22:be:a3:41:45 Creating a PKC PMKID Cache entry for station d0:22:be:a3:41:45 (RSN 2)
*Dot1x_NW_MsgTask_5: Jun 19 10:58:28.630: d0:22:be:a3:41:45 Resetting MSCB PMK Cache Entry 0 for station d0:22:be:a3:41:45
*Dot1x_NW_MsgTask_5: Jun 19 10:58:28.630: d0:22:be:a3:41:45 Setting active key cache index 8 ---> 8
*Dot1x_NW_MsgTask_5: Jun 19 10:58:28.630: d0:22:be:a3:41:45 Setting active key cache index 8 ---> 0
*Dot1x_NW_MsgTask_5: Jun 19 10:58:28.630: d0:22:be:a3:41:45 Adding BSSID 00:3a:9a:aa:ab:d0 to PMKID cache at index 0 for station d0:22:be:a3:41:45
*Dot1x_NW_MsgTask_5: Jun 19 10:58:28.630: New PMKID: (16)
*Dot1x_NW_MsgTask_5: Jun 19 10:58:28.630: [0000] dd 0e f0 da 73 3f 12 e4 2a 28 9e 2b 9d 19 e9 3f
*Dot1x_NW_MsgTask_5: Jun 19 10:58:28.630: d0:22:be:a3:41:45 Disabling re-auth since PMK lifetime can take care of same.
*Dot1x_NW_MsgTask_5: Jun 19 10:58:28.630: d0:22:be:a3:41:45 unsetting PmkIdValidatedByAp
*Dot1x_NW_MsgTask_5: Jun 19 10:58:28.630: d0:22:be:a3:41:45 PMK sent to mobility group
*Dot1x_NW_MsgTask_5: Jun 19 10:58:28.631: d0:22:be:a3:41:45 Sending EAP-Success to mobile d0:22:be:a3:41:45 (EAP Id 150)
*Dot1x_NW_MsgTask_5: Jun 19 10:58:28.631: d0:22:be:a3:41:45 Freeing AAACB from Dot1xCB as AAA auth is done for mobile d0:22:be:a3:41:45
*Dot1x_NW_MsgTask_5: Jun 19 10:58:28.631: d0:22:be:a3:41:45 Found an cache entry for BSSID 00:3a:9a:aa:ab:d0 in PMKID cache at index 0 of station d0:22:be:a3:41:45
*Dot1x_NW_MsgTask_5: Jun 19 10:58:28.631: d0:22:be:a3:41:45 Found an cache entry for BSSID 00:3a:9a:aa:ab:d0 in PMKID cache at index 0 of station d0:22:be:a3:41:45
*Dot1x_NW_MsgTask_5: Jun 19 10:58:28.631: Including PMKID in M1 (16)
*Dot1x_NW_MsgTask_5: Jun 19 10:58:28.631: [0000] dd 0e f0 da 73 3f 12 e4 2a 28 9e 2b 9d 19 e9 3f
*Dot1x_NW_MsgTask_5: Jun 19 10:58:28.631: d0:22:be:a3:41:45 Starting key exchange to mobile d0:22:be:a3:41:45, data packets will be dropped
*Dot1x_NW_MsgTask_5: Jun 19 10:58:28.631: d0:22:be:a3:41:45 Sending EAPOL-Key Message to mobile d0:22:be:a3:41:45
state INITPMK (message 1), replay counter 00.00.00.00.00.00.00.00
*Dot1x_NW_MsgTask_5: Jun 19 10:58:28.631: d0:22:be:a3:41:45 Entering Backend Auth Success state (id=150) for mobile d0:22:be:a3:41:45
*Dot1x_NW_MsgTask_5: Jun 19 10:58:28.631: d0:22:be:a3:41:45 Received Auth Success while in Authenticating state for mobile d0:22:be:a3:41:45
*Dot1x_NW_MsgTask_5: Jun 19 10:58:28.631: d0:22:be:a3:41:45 dot1x - moving mobile d0:22:be:a3:41:45 into Authenticated state
*Dot1x_NW_MsgTask_5: Jun 19 10:58:28.639: d0:22:be:a3:41:45 Received EAPOL-Key from mobile d0:22:be:a3:41:45
*Dot1x_NW_MsgTask_5: Jun 19 10:58:28.640: d0:22:be:a3:41:45 Ignoring invalid EAPOL version (1) in EAPOL-key message from mobile d0:22:be:a3:41:45
*Dot1x_NW_MsgTask_5: Jun 19 10:58:28.640: d0:22:be:a3:41:45 Received EAPOL-key in PTK_START state (message 2) from mobile d0:22:be:a3:41:45
*Dot1x_NW_MsgTask_5: Jun 19 10:58:28.640: d0:22:be:a3:41:45 PMK: Sending cache add
*Dot1x_NW_MsgTask_5: Jun 19 10:58:28.640: d0:22:be:a3:41:45 Stopping retransmission timer for mobile d0:22:be:a3:41:45
*Dot1x_NW_MsgTask_5: Jun 19 10:58:28.640: d0:22:be:a3:41:45 Sending EAPOL-Key Message to mobile d0:22:be:a3:41:45
state PTKINITNEGOTIATING (message 3), replay counter 00.00.00.00.00.00.00.01
*Dot1x_NW_MsgTask_5: Jun 19 10:58:28.647: d0:22:be:a3:41:45 Received EAPOL-Key from mobile d0:22:be:a3:41:45
*Dot1x_NW_MsgTask_5: Jun 19 10:58:28.647: d0:22:be:a3:41:45 Ignoring invalid EAPOL version (1) in EAPOL-key message from mobile d0:22:be:a3:41:45
*Dot1x_NW_MsgTask_5: Jun 19 10:58:28.647: d0:22:be:a3:41:45 Received EAPOL-key in PTKINITNEGOTIATING state (message 4) from mobile d0:22:be:a3:41:45
*Dot1x_NW_MsgTask_5: Jun 19 10:58:28.647: d0:22:be:a3:41:45 Stopping retransmission timer for mobile d0:22:be:a3:41:45
*Dot1x_NW_MsgTask_5: Jun 19 10:58:28.647: d0:22:be:a3:41:45 apfMs1xStateInc
*Dot1x_NW_MsgTask_5: Jun 19 10:58:28.648: d0:22:be:a3:41:45 10.10.27.46 8021X_REQD (3) Change state to L2AUTHCOMPLETE (4) last state 8021X_REQD (3)
*Dot1x_NW_MsgTask_5: Jun 19 10:58:28.648: d0:22:be:a3:41:45 Not Using WMM Compliance code qosCap 00
*Dot1x_NW_MsgTask_5: Jun 19 10:58:28.648: d0:22:be:a3:41:45 10.10.27.46 L2AUTHCOMPLETE (4) Plumbed mobile LWAPP rule on AP 00:3a:9a:aa:ab:d0 vapId 1 apVapId 1 flex-acl-name:
*Dot1x_NW_MsgTask_5: Jun 19 10:58:28.648: d0:22:be:a3:41:45 apfMsRunStateInc
*Dot1x_NW_MsgTask_5: Jun 19 10:58:28.648: d0:22:be:a3:41:45 10.10.27.46 L2AUTHCOMPLETE (4) Change state to RUN (20) last state L2AUTHCOMPLETE (4)
*Dot1x_NW_MsgTask_5: Jun 19 10:58:28.650: d0:22:be:a3:41:45 10.10.27.46 RUN (20) Reached PLUMBFASTPATH: from line 6076
*Dot1x_NW_MsgTask_5: Jun 19 10:58:28.650: d0:22:be:a3:41:45 10.10.27.46 RUN (20) Adding Fast Path rule
type = Airespace AP Client
on AP 00:3a:9a:aa:ab:d0, slot 0, interface = 13, QOS = 2
IPv4 ACL ID = 255, IPv6 ACL ID = 2
*Dot1x_NW_MsgTask_5: Jun 19 10:58:28.650: d0:22:be:a3:41:45 10.10.27.46 RUN (20) Fast Path rule (contd...) 802.1P = 6, DSCP = 0, TokenID = 15206 Local Bridging Vlan = 27, Local Bridging intf id = 15
*Dot1x_NW_MsgTask_5: Jun 19 10:58:28.650: d0:22:be:a3:41:45 10.10.27.46 RUN (20) Successfully plumbed mobile rule (IPv4 ACL ID 255, IPv6 ACL ID 255)
*pemReceiveTask: Jun 19 10:58:28.650: d0:22:be:a3:41:45 10.10.27.46 Added NPU entry of type 1, dtlFlags 0x0
*pemReceiveTask: Jun 19 10:58:28.650: d0:22:be:a3:41:45 Pushing IPv6: fe80:0000:0000:0000: d222:beff:fea3:4145 , and MAC: D0:22:BE:A3:41:45 , Binding to Data Plane. SUCCESS !!
*DHCP Socket Task: Jun 19 10:58:29.133: d0:22:be:a3:41:45 DHCP received op BOOTREQUEST (1) (len 323,vlan 0, port 13, encap 0xec03)
*DHCP Socket Task: Jun 19 10:58:29.133: d0:22:be:a3:41:45 DHCP processing DHCP REQUEST (3)
*DHCP Socket Task: Jun 19 10:58:29.133: d0:22:be:a3:41:45 DHCP op: BOOTREQUEST, htype: Ethernet, hlen: 6, hops: 0
*DHCP Socket Task: Jun 19 10:58:29.133: d0:22:be:a3:41:45 DHCP xid: 0x8ecc8114 (2395767060), secs: 0, flags: 0
*DHCP Socket Task: Jun 19 10:58:29.133: d0:22:be:a3:41:45 DHCP chaddr: d0:22:be:a3:41:45
*DHCP Socket Task: Jun 19 10:58:29.133: d0:22:be:a3:41:45 DHCP ciaddr: 0.0.0.0, yiaddr: 0.0.0.0
*DHCP Socket Task: Jun 19 10:58:29.133: d0:22:be:a3:41:45 DHCP siaddr: 0.0.0.0, giaddr: 0.0.0.0
*DHCP Socket Task: Jun 19 10:58:29.133: d0:22:be:a3:41:45 DHCP requested ip: 10.10.27.46
*DHCP Socket Task: Jun 19 10:58:29.134: d0:22:be:a3:41:45 DHCP successfully bridged packet to DS
*DHCP Socket Task: Jun 19 10:58:29.135: d0:22:be:a3:41:45 DHCP received op BOOTREPLY (2) (len 313,vlan 27, port 13, encap 0xec00)
*DHCP Socket Task: Jun 19 10:58:29.135: d0:22:be:a3:41:45 DHCP processing DHCP ACK (5)
*DHCP Socket Task: Jun 19 10:58:29.136: d0:22:be:a3:41:45 DHCP op: BOOTREPLY, htype: Ethernet, hlen: 6, hops: 0
*DHCP Socket Task: Jun 19 10:58:29.136: d0:22:be:a3:41:45 DHCP xid: 0x8ecc8114 (2395767060), secs: 0, flags: 0
*DHCP Socket Task: Jun 19 10:58:29.136: d0:22:be:a3:41:45 DHCP chaddr: d0:22:be:a3:41:45
*DHCP Socket Task: Jun 19 10:58:29.136: d0:22:be:a3:41:45 DHCP ciaddr: 0.0.0.0, yiaddr: 10.10.27.46
*DHCP Socket Task: Jun 19 10:58:29.136: d0:22:be:a3:41:45 DHCP siaddr: 0.0.0.0, giaddr: 10.10.27.252
*DHCP Socket Task: Jun 19 10:58:29.136: d0:22:be:a3:41:45 DHCP server id: 10.10.8.3 rcvd server id: 10.10.8.3
*DHCP Socket Task: Jun 19 10:58:29.136: d0:22:be:a3:41:45 DHCP successfully bridged packet to STA
*DHCP Socket Task: Jun 19 10:58:29.136: d0:22:be:a3:41:45 DHCP received op BOOTREPLY (2) (len 313,vlan 27, port 13, encap 0xec00)
*DHCP Socket Task: Jun 19 10:58:29.136: d0:22:be:a3:41:45 DHCP processing DHCP ACK (5)
*DHCP Socket Task: Jun 19 10:58:29.136: d0:22:be:a3:41:45 DHCP op: BOOTREPLY, htype: Ethernet, hlen: 6, hops: 0
*DHCP Socket Task: Jun 19 10:58:29.136: d0:22:be:a3:41:45 DHCP xid: 0x8ecc8114 (2395767060), secs: 0, flags: 0
*DHCP Socket Task: Jun 19 10:58:29.136: d0:22:be:a3:41:45 DHCP chaddr: d0:22:be:a3:41:45
*DHCP Socket Task: Jun 19 10:58:29.136: d0:22:be:a3:41:45 DHCP ciaddr: 0.0.0.0, yiaddr: 10.10.27.46
*DHCP Socket Task: Jun 19 10:58:29.136: d0:22:be:a3:41:45 DHCP siaddr: 0.0.0.0, giaddr: 10.10.27.253
*DHCP Socket Task: Jun 19 10:58:29.136: d0:22:be:a3:41:45 DHCP server id: 10.10.8.3 rcvd server id: 10.10.8.3
(Cisco Controller) >
(Cisco Controller) >
(Cisco Controller) >

also paste the output of this command: sh wlan <wlan id>
Regards

Similar Messages

My new IPad 3 cannot connect to WIFI even it has a full bar of the reception. In the same location, my PC and my smart phone get a full bar connection without any issues. How can I do to fix the issues (can I switch to IPad 2)?

My new Ipad 3 cannot connect to WIFI even it has a full bar of reception. In the same location, my Windows 7 PC and Andorid Smart phone can connect to the same WIFI without any issues. How can I fix it? Without WIFI, the WIFI only IPAD is nearly useless. If it cannot be fixed, can I get a replacement for IPad 2?

Take it to an Apple Store for evaluation. If defective, you'll get a replacement.
Look at iOS Troubleshooting Wi-Fi networks and connections http://support.apple.com/kb/TS1398
Additional things to try.
Try this first. Turn Off your iPad. Then turn Off (disconnect power cord) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
Change the channel on your wireless router. Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
How to Quickly Fix iPad 3 Wi-Fi Reception Problems
http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
If none of the above suggestions work, look at this link.
iPad Wi-Fi Problems: Comprehensive List of Fixes
http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
 Cheers, Tom

MacBook Won't Stay Connected to Smart Phone WiFi

Mac OS X version 10.7.5 running on 2 year old macbook pro 2 GHz Intel i7 8 GB memory.
This has been a consistent problem ever since I've owned this MacBook...just that I'm online trying to pay bills tonight and do some business and have had to reconnect every 2 minutes and it's driving me slightly insane.
So here's the deal. On my Verizon smart phones (used to be a Droid, now is a Windows HTC...the phone doesn't seem to matter) I've got the mobile hot spot. I turn it on, it shares the phone's internet connection over a wifi signal. I turn on the sharing on the phone, wait for it to appear in the wifi connection dialog on my mac and then connect. It takes a second and then I'm connected. I go to my favorite banking site, enter my username and password, wait and wait, then look up at the toolbar and notice that I'm not connected wifi anymore. I reconnect to the phone, refresh the website, enter my name and password, login, then start to pay bills and it starts hanging again. I look up at the toolbar, I'm not connected again. I reconnect again, am able to continue working online for a couple of minutes and then it disconnects again. It will do this sometimes two or three times, sometimes five or six times. Eventually it stops disconnecting and I am able to continue working normally for as long as I like.
Now, the mac does not have this problem with any other wifi. If I'm at home connected to my home network, it connects just fine. Starbucks...connects just fine.
Also, none of my other devices have any problem connecting to the phone. My Nexus 7 tablet connects to the phone just fine. My other laptop connects to the phone just fine and there's none of this constant disconnecting.
And right now as I'm looking up at the toolbar I see it's disconnected again.
Why does my MacBook Pro keep disconnecting from my phone's hot spot? How can I diagnose and hopefully fix this problem?
Thanks,
Jeff

I'm having this issue, as well. I have 2 MacBooks and they both lose WiFi after waking-up from sleep. Ever since Lion came to town, this has taken a poop in the connectivity bed.
I state a preferred network, yet after waking up it is no longer connected or grabs some random network. I've tried to tell it only preferred, but it keeps doing its own thing.
VERY ANNOYING.... especially when they fixed the iMac for the issue I am describing. Ughhh.

I have a Droid Bionice, my 1st Smart phone. An install kept coming up ,I did it and everything has changed. I don't knpw what to do...Help...smart phone...dumb person

I bought a Droid Bionic Smart Phone. I loved it so very much. When I was on it and install kept coming up, over & over. I Don't know what it was called but I did look and it didn't say Verizon anywhere but I assumed w/my Lookout security app it wouldn't let anything bad in. But I downloaded it now my icons are different and on my manage apps I use to have only maybe 20 settings now I have a bunch. and the lil icon looks like a blue square app w/the lil cog looking symbol in it. Everytime I try to delete one thinking it will go back to the way it was it says it will cause problems w/all other settings. And also after the icom it says com.motorola.android.deep it says that on about 20 or 25 after the icon.It won't let me disable any of them.
The very 1st icon on my Apps on ,y Apps setting is the blue symbol that looks like a cog, and it has 32.00KB if I try to disable that because I figure it's the mother of all of them it says in a pop up...Disable built -in app-----If you disable a built in app, other apps may misbehave.? That doesn't sound very professional to me.One even says key chain for the app. I don't know what to do. I did look at it and I assumed when it popped up it was a legit thing. I didnt know you had to beware of something that was a pop up on the page.
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Permission
This App can access the following on your phone
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modify global system settings
STORAGE
SYNC SERVICE
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How can I tell what I have downloaded as far as this whole montrosity....SO I can study it and read up what to do. I do't want to lodr my pictures or my pictures on my gallery/ I am afraid I have really screwed it up good!!!!!!!!!!!!!!!
I THANK ANYBODY THAT CAN HELP ME IN ADVANCE....

Follow this link for the Bionic ICS user guide; if you have issues/questions, you may want to do a search on this forum as there are already several threads/remedies. If a search doesn't answer your question, submit a post.
https://community.verizonwireless.com/message/893011#893011

My yahoo e-mail not pushing to iPhone4, again. Had this same problem in October for several weeks. My kids and husband have 3 other types of smart phones, and none of them are experiencing this problems. This has been going on for 2 weeks so far.

My yahoo e-mail is not pushing to my iPhone4, again. Had this same problem for several weeks in October/November 2011. It's been a problem again for two weeks now. My kids and husband have three other types of smart phones, and none of them have had this problem. I'm NOT impressed. I've seen that others in the iPhone community have also been having this problem. Is Apple doing anything about it?

Read this: https://discussions.apple.com/message/17333604#17333604
It's a yahoo issue. Nothing you can do on your phone to fix it.

I have an old mpg video file, taken with a very early model "smart phone", that opens and plays fine in my newly "rebuilt" iPhoto library. I cannot open, edit it or share it with any other software. How can I fix it, to be able to do anything with it?

I have an old mpg video file, taken with a very early model "smart phone", that opens and plays fine in my newly "rebuilt" iPhoto library. I cannot open, edit it or share it with any other software. How can I fix it, to be able to do anything with it?
Detail:
I've recently purchaced a 4TB Thunderbolt drive to store my "vast" music and photo libraries. iPhoto had an issue reading the moved library, so I bought and used iPhoto Library Manager to "rebuild" it. Apart from much of the original data such as date taken & camera used etc, it appears to be working well. The aforementioned mpg video was taken some 9 years ago, using an early model "iMate" smart phone, and opens and plays fine on iPhoto, but I cannot open it with anything else, (I've tried iMovie, VLC players, Wondershare and Handbrake) nor can I share it. I just want to edit it, and share it with family.
Any help would be appreciated...

No - not iMovie, VLC, Wondershare or Handbrake... Quick time starts with a "CONVERTING", then I get
I've looked at the "tell me more" links, tried downloading some of the movie players there. I'm begining to think the file is corrupt.
Thanks for getting back to me again though - appreciate it...

Can I transfer Tungsten E2 data to a new Palm Pre 2 smart phone?

I'm looking to upgrade from a Palm Tungsten E2 + an old cell phone to one device - a new smart phone. I have Verizon, and they offer the Palm Pre 2. The question is whether I will be able to transfer my address book and calendar (and a few other items) from my Tungsten E2 onto the new phone. I also have a 3rd party cookbook and a shopping list application that I would love to transfer too. Not holding out much hope for those though.
If anybody has any reviews of the Palm Pre 2 phone I'd love to hear those too!
Thanks!
Post relates to: Tungsten E2

No, I don't use Outlook to synch. I've always synched with the Palm desktop s/w. I've considered synching to Outlook, but I wasn't sure if my E2 could synch the memos and to do apps as well. Thanks. My Palm desktop s/w ver is 4.1.4.
Post relates to: Tungsten E2

I have purchased my first smart phone. iphone 5. I want to use sounds sent to me in text messages as ringtones but don't know how to move them over. Any help would be appreciated.

I have purchased my first smart phone, an iphone 5. I would like to use some of the sounds from text messages for ringtones but don't know how to move them over. Any help would be appericated.

I'm sorry, had you already pointed out the rules which stated that lines from 2 separate accounts were eligible??? I don't see anywhere in the advertisement specifically stating that lines from 2 separate accounts would be eligible, so THAT is not what's advertised, either.
As far as I know Verizon's BOGO offers have ALWAYS been for lines on the same account. Possibly someone could chime in where they have received this offer on 2 separate accounts? The ONLY exception to this was someone getting the offer with 2 eligible lines on their account, reactivating the old phone on one of the lines and then giving one of the new phones to someone on another account.
Sorry if you think simply because someone disagrees with you, they are being condescending. That is certainly not the case. Good luck.

Getting data into 4S from a different smart phone or Windows Outlook?

I didn't think it would be this hard. I was using a Windows mobile 6.5 smart phone syncing to Outlook in Bootcamp (or Parallels) on my MacBookPro. I assumed that I would be able to transfer all my pda data over. I went to the Apple store yesterday & talked to a set up person who only seemed to know about transferring contacts. Duh, this is a smart phone, not just a cell phone so there is a lot more in it than contacts.
So then I went to Genius bar where I was tended to by the head Genius. I had run a conversion on the calendar to mac compatible. So he imported that. But it seems to have lost all the exceptions to my recurring events--like a weekly event that isn't happening this week & next because of the holidays is still showing up. & not only that, its in twice.
I guess that may have happened when I ran the conversion program as it said something about exceptions that I didn't understand.
But now I'm thinking that, wait a minute, it says the iPhone can sync with Windows & Outlook. So now I"m thinking that maybe we should have set it up to sync with Outlook to get the calendar info in, & maybe the contacts as well.
As it is, it looks like I will have to go in & re-enter the calendar exceptions that I had carefully previously entered.
I'm wondering if I could just delete the calendar info in iCal and/or iPhone & go back & sync to Outlook, & then change it back to sync to the Mac side.
I have an Apple One to One on the iPhone this afternoon, but I want to use that to learn how to work the thing. Frustration right now in that I don't know how to do all the things that I knew so well on the old phone. So I want to learn how to use the basic functions I've already been used to useing, calendar, etc as well as getting used to typing on it. Not doing real well on that yet, lol. & I want to learn how to use Siri & reminders right away before a planned trip next week.
So any suggestions appreciated. Don't know if it would have been different in transferring data if I went to a Verizon store. & I also need to get my email set up. That I may be able to do myself since I've done it a few times on my old phone & different computers.

OK, this confirmed somewhat, what I had realized overnight--after the Apple store did things the hard way. I didn't follow exactly what they were doing, but I asked for help with setup. & I told them that I had my data in OutlookWindows, which I thought I told them was in Bootcamp on my Mac.
But it seems that the one who did setup had a device that Verizon uses & which apparently is what they use when moving info from an old cell phone to a new one. & So he just brought over the contacts. In the process, the photos associated with them were lost. I'm not sure, maybe he asked me what I wanted to bring over, I'm not real sure, but I remember I mentioned I needed my contacts & my calendar but he seemed unsure how to get the calendar in.
Of course I had made the mistake of thinking that I needed to do it the way that I had gotten the earlier contacts in--but that was before I had the iPhone that could sync with the Mac so I had converted the data. So I wasn't thinking straight & it appears that neither were they.
I mean it seems that they were doing it like what Verizon used to do when switching from one cell phone to another--ones that didn't have pda type functions.
I mean, duh, when one is switching from one smart phone to another, it kind of seems a given that we want all our stuff brought over to the new device, especially when it can be done by syncing it over.
What I finally did today was that after my One to One appointment, I got back to back Genius bar appointments (after reading this solution that confirmed what I had been thinking--which was after I came out of the Verizon store where they got my email set up so I could see this notice) & asked if we could delete the messed up calendar & instead sync it in from Outlook.
So he did it by givng me step by step instructions. (below) & then he created a new calendar. Then he deleted the original one--this on my macbookpro--& then renamed the one Home.
These are the step by step instructions he gave me.
1. Download iTunes to Windows from iTunes.com, (I did this in Parallels which uses bootcamp running Win 7 as a virtual machine)
2. Open iTunes & plug in iPhone
3. click on left side on my phone
4. click on info tab at top--where personal info is
5. click sync all contacts
6. scroll to bottom under advanced (this was because I was only syncing calendars since the rest had already been brought over). So then I clicked on sync calendars
7. Hit apply button on bottom right.
then click on phone icon in iTunes to eject phone
Then do the same things on the Mac side except not using advanced, just a regular sync of calendar.
One other frustrating thing in all this is that I had an apple id, but had to change that to set up iCloud since it required an email address. So changed my ID, but same password. But then when iTunes wanted me to register or register my device, it said my password was invalid. They have slightly different rules for the password. Would have been nice if they were uniform so I don't have to change things twice!
I did it & it worked so now, I do have 2 calendars on my iPhone, but I guess I can delete one of them later.
But this brought the calendar events over the way I had entered them with the exceptions to the recurring events. That is the weekly events that don't happen some weeks due to holidays or other reasons. Those exceptions were recognized so those events that are not happening this week, properly now do not show up in my calendar. So I don't have to go back & re-enter the exceptions.
But I'm really disappointed that the Apple Store personnel who as part of the iPhone One to One training lists syncing with Outlok, didn't seem to even think of that as the best way to get pda data from Windows was not to pull it from the old phone, but instead to first sync the iPhone with Windows. Not sure what they tell those just using Windows computers.

Can't access adobe from my smart phone to use my form created in formscentral I receive an error message that says "unsupported browser". There is a link to download a supported browser but the link directs me to another page that says "browser no

When I try to access adobe from my smart phone to use my form created in formscentral I receive an error message that says "unsupported browser". There is a link to download a supported browser but the link directs me to another page that says "browser not supported at this time". This happened to me while using my IPhone 5, a friend that uses an IPhone 6, and another friend that uses a Samsung Galaxy S5. I just need for my employees to be able to access, complete and submit work orders created in formscentral from their phones. I would like to use the data collection feature in formscentral but at this point any suggestions on how to accomplish this are welcomed. Thank you

Further info - I changed my security settings to allow apps from anywhere, and again tried to install. I again got an error message
that the update failed to install, and to contact Customer Support.

*611 not working on pay-as-you-go, non-smart phone

I have a basic, non-smart phone with the pay-as-you-go plan (pay $100, good for one year, all calls 25 cents a minute.) It is an older Audiovox 8615 CDMA phone that is mobile-web enabled, but it will not handle apps such as MyVerizon. Incoming and outgoing calls work fine. Voicemail works fine. Text works fine. I have had this account for two years and have been very happy with the service.
Problem: I can no longer reach *611 (add money, check balance), or #225 (check balance). I get an "All circuits are busy, please try your call again later" message. I first noticed this several days ago and have reported it and have a repair ticket in, but was wondering if anyone knows what might be going on here? I have internet service and a laptop, so can still use the Verizon Wireless web site to manage my account. However, I believe I should still be able to check my balance or add funds using the phone itself, as I have in the past. Thoughts?

Just got off the phone with Verizon Prepaid customer service rep who called to report on my trouble ticket. The problem is most likely my phone and not the network. She suggested doing a factory reset on the phone and if that does not resolve the problem, I'll need to get a newer phone. Just posting this follow-up in case others have a similar problem.

When I send a text message to my two children with non-smart phones, the message comes throug blank. When I send a message to them one at a time it will go through but not multiple addresses. Can this problem be fixed?

When I send a text message on my iPhone 4s to my two children with non-smart phones, the message comes through blank. If I send it to each one individually, it will go through ok. Is this a problem with my phone or it is something I am doing wrong.

Check your phone to make sure MMS is turned on. If it is, check with your cell provider and make sure your phone is provisioned correctly.

After a Windows 8.1 automatic update yesterday my other wireless devices like smart phones, tablets, etc can't use my routers wireless signal unless my laptop is turned on

Hi guys, please help, I'm desperate.
After an automatic update to my windows 8.1 yesterday none of my other other wireless devices like smart phones, tablets, etc. can join my wireless network unless my laptop is turned on. If I turn my laptop off, after a couple of minutes my iphone,
my wife's iphone and my Galaxy Tab lose connection and are unable to join my router's network. When I turn my laptop back on, all the other devices are able to use my router's wireless internet without any problems. How can I fix this???
Thanks.

Hi,
First, I suggest to reset the router, meanwhile disable the network card and enable it again, because it is obviously network issue.
Then, as you post this happened after windows update, try to find the update that was already installed on your computer
Restore your computer by following the way listed below:
http://windows.microsoft.com/en-us/windows-8/restore-refresh-reset-pc
Hide the update if it is not an important one and related to wireless internet according to this article:
http://technet.microsoft.com/en-us/magazine/ff382716.aspx
I hope it works for you .
v-yamliu

I have what I consider the best smart phone on the market, but I resently upgraded my Windows Vista PC to Windows 8 and my Itunes went away. Is there anything that I did wrong or aren't the two compatible?

I have what I consider the best smart phone. I recently upgraded my PC from Windows Vista to Windows 8 and my Itunes went away. Did I do something wrong or aren't the two compatible?

If the update did not preserve all your Applications you may simply have to download iTunes again and instrall it on Windows 8.
There's nothing strange about an update not preserving installed Applications.

Early Termination for Upgrading to Smart Phones

I am really frustrated with Verizon right now. I have plan with several smart phones and 2 basic phones. I wanted to upgrade these 2 phones to Smart Phones. I couldn't imagine that this would be an issue. Verizon only earns more money by having me purchase smart phones instead of basic phones. I was told that I can't upgrade until September when the contract on these basic phones is up unless I want to pay a $175 early termination fee per phone. I understand that in general, you need people to stay with the contract for the 2 years in order to cover the price of the phone they were given. In this case, these are cheap phones. I'm sure they have been paid for many times over in the past year. If I upgrade, verizon will be getting $40 a month per phone instead of $20 a month per phone. I might even upgrade the Data plan. Instead I am completely trapped until September. $175 Termination fee would be way more than these basic phones are worth. I am tempted to go to another carrier and start a new contract and let these run out - it will actually cost me less to pay the bill for these phones and not use them than to pay for an early termination fee. Or maybe I'll try one of the comanies that offers to pay your termination fee. Verizon - you are not making sense! P.S. If you want my basic phones back, you can have 'em.

Unfortunately Joe, VZW can't bend the rules just to satisfy you or anyone else. I know you may think that it would be only smart for them to let you out to get another phone plan that will yield them more revenue. However, they're not seeing it that way in your case. Rule are rules regardless of if we like them or not. I upgraded my iP5 to an iP6+ in September. I was less than 2 months on the end of of current 2 year agreement...but because I used Early EDGE I had to give away my phone, which I was 2 months from owning outright, back to VZW for absolutely no compensation just to enjoy the offer of Early EDGE. Fair...maybe not to most. Some people would think that VZW should have just let them out since they were so close to the end...but I didn't see it that way. I understood my agreement when I signed up and therefore I knew I had to uphold my end of the bargain. My point is, VZW makes exceptions for a lot of things...but I've never really heard anyone on here say that they've bumped up an upgrade just because they were asked by the consumer. Best of luck to you with your next carrier...but be advise that I don't think many other carriers are going to bump your upgrade date just because you ask...they'll inform you that if you plan to upgrade earlier than 2 years then you'd probably want to try their version of EDGE...(i.e. Next, JUMP, or Easy Pay)

Smart Phones disconnecting freequenlty..

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