Smartview Error V11.1.2.1 Addin Class

I have a user who has just installed Smartview V11.1.2.1 after de-installing v9.3, when they open Excel they get an Addin Class error message displayed.
They have de-installed and re-installed three times with admin rights, and still the same error message. The version of Excel is 2007 and the OS is XP.
Has anyone had the same issue, I cannot find any other threads with the same error message.

Give all users of Smart View full access to the following registry key on the server: HKLM\Software\Microsoft\Windows\CurrentVersion\Installer\UserData
HTH-
Jasmine.

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