SMTP won't connect

The outgoing.verizon.net SMTP server is sporadic. 95% of the time I’m getting “SMTP server is not responding” error message. I don’t understand why the connection is timing out or not responding. Technical support doesn’t seem to know why either because as usual everything is fine. Please help!!!

Hi,
Try entering '193.252.22.188' instead of the smtp.orange... address (that's just the ip address for the stmp server). If that works, it looks like it could be DNS issues you're experiencing.
Should that be the case, try using the DNS settings provided by OpenDNS and change the stmp address back to the normal orange name:
https://www.opendns.com/homenetwork/start/device/apple-osx-leopard
I've no idea about the @me.com thing though Maybe there's some information in the MobileMe settings in System Preferences that you can remove?

Similar Messages

Mail won't connect in certain cases

If I open the Mail app "too early" after starting up my Mac it won't connect to any of my email accounts. The connection doctor says that Mail was able to connect to the internet. Despite this, it won't work in any way, if not after restarting the Mac, as logging out and back in won't help at all.
Even if I leave its window open and, when shutting down, I select to re-open the windows when logging back in the issue will show up.
Annoying!
My Mac is up-to-date, so, please don't tell me to investigate problems that do not exist. I rather reckon that this issue is connected to a bug than to any bad action I may take, as I just click on the Mail like I ever did before icon and that's it. I also already sent a feedback to Apple about this.

Hey there Streeme,
It sounds like Mail is not connecting to any of your Mail servers at all. Thanks to the screenshot you posted of the Connection Doctor, I recommend this info from the following article, named:
OS X Mail: Troubleshooting sending and receiving email messages
Click here if a "Could not connect to this (server type) server…" message appears
Check for third-party firewall software
Third-party firewall software, such as Little Snitch or Symantec Norton Personal Firewall, could be blocking the necessary ports. If such software is installed, make sure the firewall is not blocking these ports:
ports 25, 465, and 587 (for sending email via SMTP)
ports 143 and 993 (if you use IMAP email)
ports 110 and 995 (if you use POP email)
If you're not sure how to enable the correct ports, try disabling the third-party firewall completely, then test for the Mail issue. Note: The Mac OS X v10.6 firewall does not interfere with ports needed to send email.
Check for Internet Service Provider port blocking
Your Internet Service Provider may be blocking the SMTP ports needed to send email.
You can use Apple's MobileMe service to find out if your Internet Service Provider is blocking the sending email protocol SMTP:
Open Network Utility.
Click the "Port Scan" tab.
Enter "smtp.me.com" in the "Enter an Internet or IP address to scan for open ports" field.
Enable "Only test ports between _ and _", and enter 25 for both port fields.
Click "Scan" to test.
If you do not see "Open TCP Port: 25 smtp", contact your Internet Service Provider or visit their support website for further assistance. If you do see "Open TCP Port: 25 smtp", your Internet Service Provider is not blocking the SMTP ports needed to send email. Go to the "'Trying to log in to this (email server provider name) account failed…' message or any other error message appears" section below if the email issue persists.
Thank you for using Apple Support Communities.
Regards,
Sterling

Mail server stops IMAP and POP services, SMTP won't work

Hello fellow Lion Server users,
I am trying hard to get my mail server productive. I want to fetch mails from my ISP's IMAP mail server and distribute it to all my devices via my own mail server. Also the mails shall be sent via ISPs SMTP.
After managing it being able to send and receive email in the way I want I realized that web server was down. Because I want to use the integrated web mail and Wiki server I had to fix that. After restoring to default values in httpd.conf and others I got that problem solved just to realize that I am not able any more to send and receive email. I would be grateful if you could help me out.
The current status is that Server admin app claims the mail server still running, but POP, IMAP stopped whilst SMTP is running. In my mail.app I can send Emails successfully but they never reach the addressee. Receiving is just not possible at all. The connection doctor in integrated in Mail.app won't find a problem. It claims SMTP and IMAP connections I used before are working.
I use a dyndns forwarding to my server at home. Lion server is up to date. Port forwarding in the router is enabled (for each port Apple suggests).
Even in local network (with this very machine) it is not possible to successfully send or receive emails using localhost. My guess is that something went wrong in the configuration files but I don't know where I have to look and for what exactly.
I also tried a program called MailServe after running into the first problems with the mail server which did so far a good job in configuring of Postfix, Dovecot and Fetchmail but now I am stuck.
Do you have any hints for me, your help would be highly appreciated. Thank you.

I think I may have just figured out a part of this puzzle. I have more than just my att account set up in Mail. Even though all of my accounts are setup to use the ATT SMTP server only (with the appropriate ATT login info) I am getting the same rejection notices as everyone else.
I noticed that in the rejection notice though, that it was saying I was sending mail from my other main account, not my sbcglobal (ATT) account. I thought that was strange since I set up all my accounts to use the SBC (ATT) login info for ATT's SMTP Server. So obviously it is a problem in Mail. Mail is somehow confused and sending some wrong piece of info to the SMTP server. When I changed the sender from my other account to my SBCGLOBAL account, the mail went right out with no other problems.
So this isn't a solution for those of you who are struggling with only an ATT account, but I think it points to a possible problem within Mail. The answer might be to delete the accounts in Mail and set them back up again. It's looking like Apple might need to make a tweak to Mail to fix this if indeed this is the correct cause. Hope this helps someone.

Apple Mail won't connect to GoDaddy pop server

Hi all,
I have entered all the correct server information to connect to GoDaddy's pop server but Mail won't connect. I can connect to the smtp server without a problem. The same settings work perfectly in Entourage, so my information is correct. Has anyone else experienced this issue and fixed it?
Here are the settings:
POP: pop.secureserver.net
AUTHENTICATION: password
Thanks,
John

Mine stopped wotking on the 9th, under the mail app on the left hand side, if you have triangles with ! marks in them, perform a left click and start "Mail Connection Doctor" This may help pinpoing the issue.
Mine is failing at trying to connect on port 143.
This worked for me, go the accounts settings window and in each gmail account enter the following info
Advanced Tab
IMAP Path Prefix enter [Gmail]
If you then tick "Use SSL" this should make the port 993
Authentication shold be set to "password"
Then save these settings, finally email is received, hope this helps.
Let is know how you get on.

Won't connect to host

Since downloading Thunderbird on another computer it won't connect to th host. When I try to send an e-mail it says
Sending of message failed.
The message could not be sent because the connection to SMTP server host.ecigcanada.com timed out. Try again or contact your network administrator.

Have your checked the computers firewall, and the one in the anti virus program?
Have you tried disabling anti virus scanning of mail?

My smtp is not connecting

Cant send email on iMac 24" early 2009 2.66 ghz Interl core 2 8 gb Yosemite V10.10 Mail v8 I get an error message. I Receive mail ok . iPad sends and recieves ok.
Error Message:
"Mail cannot send your password securely to the server. You can remove this restriction in the Accounts preferences by setting “Allow insecure authentication”, which could put your password at risk.
Select a different outgoing mail server from the list below or click Try Later to leave the message in your Outbox until it can be sent."
I have the allow insecure box checked . I am using Password.. Connection Doctor has red dot not connected.
Suddenly quit sending mail . Changed password user name new account clicked box on Authentication no result. Still won't connect to server .
My iPad has duplicate settings and it sends and receives email.
below is a partial copy of log in attempt.
Partial Log smtp port.25
x6080006bdc40 -- thread:0x60800066e540
+OK InterMail POP3 server ready.
WROTE Nov 03 13:42:32.093 [kCFStreamSocketSecurityLevelNone] -- host:pop.suddenlink.net -- port:110 -- socket:0x6080006bdc40 -- thread:0x60800066e540
CAPA
READ Nov 03 13:42:32.113 [kCFStreamSocketSecurityLevelNone] -- host:pop.suddenlink.net -- port:110 -- socket:0x6080006bdc40 -- thread:0x60800066e540
+OK Capability list follows
TOP
USER
RESP_CODES
PIPELINING
EXPIRE NEVER
UIDL
IMPLEMENTATION Openwave Email vM.8.04.01.10 201-2343-100-157-20121211
WROTE Nov 03 13:42:32.113 [kCFStreamSocketSecurityLevelNone] -- host:pop.suddenlink.net -- port:110 -- socket:0x6080006bdc40 -- thread:0x60800066e540
USER *****
READ Nov 03 13:42:32.400 [kCFStreamSocketSecurityLevelNone] -- host:pop.suddenlink.net -- port:110 -- socket:0x6080006bdc40 -- thread:0x60800066e540
+OK please send PASS command
WROTE Nov 03 13:42:32.402 [kCFStreamSocketSecurityLevelNone] -- host:pop.suddenlink.net -- port:110 -- socket:0x6080006bdc40 -- thread:0x60800066e540
PASS ************
READ Nov 03 13:42:32.425 [kCFStreamSocketSecurityLevelNone] -- host:pop.suddenlink.net -- port:110 -- socket:0x6080006bdc40 -- thread:0x60800066e540
+OK ***** is welcome here
WROTE Nov 03 13:42:32.425 [kCFStreamSocketSecurityLevelNone] -- host:pop.suddenlink.net -- port:110 -- socket:0x6080006bdc40 -- thread:0x60800066e540
QUIT
READ Nov 03 13:42:32.446 [kCFStreamSocketSecurityLevelNone] -- host:pop.suddenlink.net -- port:110 -- socket:0x6080006bdc40 -- thread:0x60800066e540
+OK ***** InterMail POP3 server signing off.
INITIATING CONNECTION Nov 03 13:42:56.463 host:smtp.suddenlink.net -- port:25 -- socket:0x0 -- thread:0x600002273680
CONNECTED Nov 03 13:42:58.493 [kCFStreamSocketSecurityLevelNone] -- host:smtp.suddenlink.net -- port:25 -- socket:0x6000004b6e00 -- thread:0x600002273680
READ Nov 03 13:42:58.508 [kCFStreamSocketSecurityLevelNone] -- host:smtp.suddenlink.net -- port:25 -- socket:0x6000004b6e00 -- thread:0x600002273680
220 txasav-vm07.suddenlink.net ESMTP server (InterMail vM.8.04.01.08 201-2343-100-153-20121108) ready Mon, 3 Nov 2014 13:42:58 -0600
WROTE Nov 03 13:42:58.561 [kCFStreamSocketSecurityLevelNone] -- host:smtp.suddenlink.net -- port:25 -- socket:0x6000004b6e00 -- thread:0x600002273680
EHLO [192.168.1.125]
READ Nov 03 13:42:58.576 [kCFStreamSocketSecurityLevelNone] -- host:smtp.suddenlink.net -- port:25 -- socket:0x6000004b6e00 -- thread:0x600002273680
250-txasav-vm07.suddenlink.net
250-HELP
250-XREMOTEQUEUE
250-ETRN
250-AUTH=LOGIN PLAIN
250-AUTH LOGIN PLAIN
250-PIPELINING
250-DSN
250-8BITMIME
250 SIZE 52428800
WROTE Nov 03 13:42:58.577 [kCFStreamSocketSecurityLevelNone] -- host:smtp.suddenlink.net -- port:25 -- socket:0x6000004b6e00 -- thread:0x600002273680
EHLO [192.168.1.125]
READ Nov 03 13:42:58.606 [kCFStreamSocketSecurityLevelNone] -- host:smtp.suddenlink.net -- port:25 -- socket:0x6000004b6e00 -- thread:0x600002273680
250-txasav-vm07.suddenlink.net
250-HELP
250-XREMOTEQUEUE
250-ETRN
250-AUTH=LOGIN PLAIN
250-AUTH LOGIN PLAIN
250-PIPELINING
250-DSN
250-8BITMIME
250 SIZE 52428800
<Email Edited By Host>

finally resolved by Senior Apple tech on phone and screen sharing.   bottom line ..Changed ports to 465 and checked the box SSL..
I went through 3 Apple Techs and was finally bumped up to a Senior tech.   He also had me go in to the key chain and deleted a page full of my servers entries. and several other places I had never knew existed. After we got the right combination of settings the problem went away. I asked what caused the problem and he said he suspected that Yosemite mY have changed some specifications on smtp. He couldn't say why it only affected a few.
if this doesn't work for you tell your Apple Care rep to refer to Case number 690714499

My HP OfficeJet Pro 8600 won't connect to my wireless router

This is bizarre. I have had my HP OfficeJet Pro 8600 for about 6 months. It has generally worked fine, and we have used it wirelessly only. But now it refuses to connect to the router. It can FIND the router, and it can find other networks in the area, but it won't connect to the router. I ran the Wireless Network Test, and the results say:
Wireless On - Pass // Wireless Working - Pass //
Network Name (SSID) found - Pass // Wireless Networks Detected - 9
Printer Settings Consistent with Wireless Router Settings - Pass / No Filtering - FAIL //
So it recommends solution as follows: "1 If MAC Address filtering is enabled, and you would like to keep it enabled, you must add the Mac address of your printer to the list of permitted devices for your router before continuing."
Except, guess what, I don't have MAC Address filtering enabled. I wouldn't know how to do that, much less check for it.
Also, before today, this was never a problem. HELP!
Thanks....
If you are interested, here's more detail and background.
Before today, the only problem we have had is that frequently our Apple laptop (OS X 10.6) has trouble connecting to the printer. This has been odd because the printer is connected to the network, and so is the laptop, but the laptop can't find the printer - it thinks the printer is "offline" (even though it's not). Usually, if I wait a while, it will find the printer, and it will resolve itself work fine. If not, we sometimes have found that it can fix itself if you restart the laptop -- restarting the printer does not make a difference. In fact, I did exactly that today, and it resolved itself. And I printed. Fine, right?
But then I wanted to do more printing, and the problem of the laptop not finding the printer came up again, so I decided to really "get to the bottom of this." I don't remember exactly what I did, but somehow I was persuaded by the online help, that the correct solution would be to go into my System Preferences / Print and Fax, and click on the "-", which de-installs the printer, with the idea of re-installing the printer. But then when I tried to re-install the printer, it could not find the printer. Ugh! Wierdly, it found an 8600 Scanner, but not an 8600 printers. After installing and de-installing the 8600 scanner a few times, I eventually deinstalled everything, and I decided to start from scratch. I got my HP disk, and installed all the software again from the beginning (even though it was already there), and then it looked for my printer, but couldn't find it. So then I got a USB cord, and plugged that in.
So, now I have a situation where I do have a working printer via the USB cord, but no wireless connection at all. In particular, since the Office Jet Pro 8600 won't connect to the router, I don't know what else to do. My Apple MacBook pro is 2 feet away from the printer, and it is connected to the router just fine (as is my blackberry), and I have never before had a problem connecting to the wireless router by the printer.
Any suggestions?

There are two things that can trip the mac filtering test to fail: actual MAC address filtering setup (sounds like this is not the case) and using wireless channel 6 or automatic for wireless channel in the wireless network settings (in the router). Since it does show failed for MAC filtering and you do not use this option, try changing the wireless channel in the router to 1 or 11. Those two channels provide the best compatibility with printers due to less interference. Almost everything defaults to auto or 6 for the channel and this causes a lot of interference. This change should not affect anything at all. To do this, you may need to contact the router manufacturer as the process differs from router to router.
What brand and model is the router?
Has anything in the network settings changed at all?
What version is the Mac OS X? There may be additional steps to take as it sounds like there are two separate issues involved and this could be revisited later.
↙-----------How do I give Kudos?| How do I mark a post as Solved? ----------------↓

TS3276 I'm now having trouble getting mac mail to work on my mac. The mobile me account works great on iphone and ipad but it won't connect to my mail account. Password is correct. What else can I do? Using OS10.68

I'm now having trouble getting mac mail to work on my mac. The mobile me account works great on iphone and ipad but it won't connect to my mail account. Password is correct. What else can I do? Using OS10.68

HI,
The Apple IDs from @mac.com and @me.com (Older MobileMe and more recent iCloud Names) are also Valid AIM Screen names.
Any other sort of Apple ID is not a Valid AIM Name.
A Google ID that is associated with Google Mail Account (And has "Talk" enable on your Google Settings) can be used in iChat as Jabber Name/ID. (Google Run Jabber server).
Jabber and AIM are different IM Services and it is not easy or straight forward to add Buddies from one Service to the Buddy List of another. (As A Starting point consider it "impossible")
iChat 4 and 5 have links to the registration page of @Mac.com here with a "Get an iChat Account" button in the add (Account) screen (You select @mac.com or MobileMe and then press the Button - Choosing AIM and then pressing the button used to lead to the AIM registration page but AIM moved their page).
Apple IDs can be any valid email (or an @mac.com or iCloud registration)
Therefore you could make a Google ID into an Apple ID.
However this will not be a valid AIM Screen Name the way @mac.com or MobileMe/iCloud ones are.
Valid AIM Screen Names in Table (pic)
7:46 PM Monday; December 5, 2011
Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"
 iMac 2.5Ghz 5i 2011 (Lion 10.7.2)
 G4/1GhzDual MDD (Leopard 10.5.8)
 MacBookPro 2Gb (Snow Leopard 10.6.8)
 Mac OS X (10.6.8),
"Limit the Logs to the Bits above Binary Images."  No, Seriously

HP 6520 wifi won't connect

Just took a 6520 out of the box, trying to set it up/print to it from a windows 8.1 computer, after returning a 4620 printer that had the same problem.
Ran the setup software. Setup software can't even manage to figure out what wireless network the computer it's running on is connected to - useless.
Printer can find the wireless network, and when using the wrong password, won't connect, citing wrong password.
When I use the right password, it just fails to connect.
I've rebooted my router, rebooted my computer, rebooted the printer. No good. Print doctor software is useless as it can't even find the printer.
I've turned off MAC filtering on my router, and disabled Windows Firewall. Nothing.
I have an epson printer that has no problem connecting, and every other wifi capable device I own can connect to my wifi with no problem, from both Android and apple phones to tablets to four different PCs and laptops to my freaking nest thermostat. Why can't my printer manage to just work over wifi?
I do not have a USB cable for the printer (it wasn't sold with one), btw, so trying that is out (besides, I bought this as a wireless printer, not a wired printer).
Help please.

Hi MattMihaly,
Welcome to the HP forums!
I see you have a Photosmart 6520 and a Windows 8.1 computer that don't seem to want to talk to one another. I'm sorry to hear this, but I will certainly do my best to help!
I would suggest you start by following the steps for Windows 8 in this 'Unable to Find Printer' Error Message Displays on the Computer During a Wireless Network Installati... document (make sure to follow the Option two: Connect with the Wireless Setup Wizard under Step five). If that doesn't resolve it, please try the steps under Your printer has never worked over the network in the HP Wireless printing center.
I realize you may have tried some of these steps, perhaps all of them, before but often trying them in a specific order is what makes the difference
Let me know how this goes for you!
Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
**MissTeriLynn**
I work on behalf of HP

My HP OfficeJet 6500A Plus printer/scanner/fax/copier won't connect to my wireless network

I tried going through the Wireless Network setup on my HP OfficeJet 6500A Plus machine. The printer recognizes the network and I then type in my network's password but it won't connect to the network. What can I do? I would like to be able to print and scan wirelessly. Help please!

Hello erking,
Sorry to hear that you are having an issue with connecting the printer to your Mac over a wireless connection.
I have done some research and I have found a great document that deals with The Printer Is Not Found During a Wireless Network Installation.
Please feel free to write me back and I will be happy to assist you further with any questions or concerns you may have.
Thanks for your time.
Cheers,
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

I just got the new ipod touch (5th generation) and it will show up on my computer but it will not show up on itunes and it won't connect. Please help!

I just got the new ipod touch (5th generation) and it will show up on my computer but it will not show up on itunes and it won't connect. Please help!

See:
iOS: Device not recognized in iTunes for Windows
You need iTunes version 10.7

IPOD won't connect to Windows or show up in itunes...HELP

Have my daughter's 30 GB 5th Gen Ipod here. When you plug it into the computer with the cord, it will turn on, and charge. However I get a balloon come up that says "One of the USB devices attached to this computer has malfunctioned, and Windows does not regognize it. For assistance in solving this issue click this message." I clicked the message. It shows the Ipod in Device Manager as an "unknown device" and when you try to update the driver, it says there are no better drivers to install than the one currently installed. I have tried the 5 R's step by step several times, and that does not work. I can not restore it because it does not show up in itunes. I have tried it on other computers and it does the same thing. It plays the music she has on it, works fine, but we can not get it to connect to either computer. Her friend's Ipods connect to both our computers fine, and will download songs etc. I also have tried putting it into disc mode to see if it would go into itunes so we can restore it. Same message comes up when you have it in disc mode. I have also tried the "tap on the palm" suggestion, which made no difference at all. It just won't connect. I do have the newest version of itunes downloaded and installed.
I am at my wits end with this thing! PLEASE help me get this thing to connect.
Thanks!

Start with these articles and see if that gets you anywhere (yes I know some of these you already tried) ...
iPod is not recognized properly by computer when USB drivers are not installed properly or are out of date
http://docs.info.apple.com/article.html?artnum=305136
iTunes for Windows: iTunes 7 doesn't recognize iPod
http://docs.info.apple.com/article.html?artnum=304434
iPod shows up in Windows but not in iTunes
http://support.apple.com/kb/TS1363
iPod missing in "My Computer" or in iTunes for Windows
http://docs.info.apple.com/article.html?artnum=61711
Also you might try forcing the iPod into disk mode first, then connecting it to your computer and see if that makes it show up in iTunes...
Putting iPod into Disk Mode
http://docs.info.apple.com/article.html?artnum=93651
Windows confuses iPod with network drive or hard drive and may keep iPod from mounting or songs may seem to disappear
http://support.apple.com/kb/TS1493
Also this semi-recent interesting post by a user here for a work around when an iPod is in the "recovery mode" looping state...
http://discussions.apple.com/thread.jspa?threadID=1679535&tstart=0
Cheers,
Patrick

HT1174 I got my iPod touch 5g yesterday 2/7/13 n I did everything you guys said restarting uninstalling checking everything making sure we have what's required and still won't show up on my windows or won't connect to itunes... Please help?????

I just got my iPod yesterday and I've tried to connect to my windows and iTunes n it says error n won't connect sync or anything please help...I've read other people's post that have the same problem.. But I need to know for myself .. It ***** get all excited about a new device and can't even connect it .. Sync it to iTunes ..

What is the exact wording of the error message?

My Iphone 5 won't connect to my PC

My Iphone 5 won't connect to my PC. When I plug it in to my PC nothing happens at all. My cord chargers on the charger so I dont think the cord could be the problem. Also I updated all my PC software, as well as my Iphone and still nothing. I tried plugging in my itouch to see if it would work and it does! So i think something with my phone is the problem! Please help!

Hi,
I have the same trouble. After reading many internet sites around this subject I found the following solution.
Although apple explained that it is not necessary with the lightning connector to use it in a special direction this seems not to be true.
I have just turned my connector by 180° and it is working again.
Hopefully this direction does not fail too. There are only 2 possibilities

My iPhone 5 won't connect to my macbook pro retina over bluetooth?

My iPhone 5 won't connect to my macbook pro retina over bluetooth?

Ah, sure it actually won't. I have the same problem, and I contacted Apple Support. They told me that there is an incompatability between the iphone 5 and MacBook Pro Retina such that Bluetooth pairing is not possible.
The Support Agent actually had the audacity to tell me this was part of the design of the OS on the MacBook Pro, like Windows people saying, "That's not a bug. It's a feature!!"
Personally, I think this is insane. While I was trying to tether the iphone to the MacBook Pro retina for an internet connection, there are other reasons related to file transfers for which one would want to pair the iphone 5 with the MacBook Pro retina.
I am hoping this "feature" is fixed in iOS 7, and/or in some dot release of Mac OS 10.8.
By the way, the personal hotspot feature on my Verizon iphone 5 works great either via a wifi or USB connection. There are occaisions, however, when one would 1) not have a USB cable, and/or 2) have another wifi relationship between the phone and a network that one would not want to have to "forget" in order for it not to connect to that wifi network. The Macbook will not find the iphone as a wifi hotspot if the iphone is connected to wifi in the first place. At least mine won't.
WWSJS??? What Would Steve Jobs Say???!!!
OZones

SMTP won't connect

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