So frustrated with Droid Charge and the Customer Service

Going to receive my 5th Droid Charge tomorrow! Phone drops calls, phone shuts down when taking pictures, battery last for 2 hrs and there are no batteries in stock. The CSR told me to go to Amazon and order on and then Verizon will reimburse me...yeah, right! Or they will give me a Thunderbolt which I checked out after I got off of the phone and it doesn't sound any better. Can't understand why I have to settle for a phone that doesn't work most of the time. I have never been late on paying my bill and expect better quality and service than I am receiving.
No real recourse...take it or leave it attitude when speaking to ALL Verizon employees! They say they care but the service doesn't reflect their words. Been a customer for over 17 years and hate to move to another company and sure don't feel I should have to pay to get out of a contract on a phone that I have to shut down and bring up again when I need to make a call or send a text. SO FRUSTRATED!!!!!!!

We have two droid charge phones that we got in April on Amazon. We are trying to troubleshoot with Samsung and getting not much help. Phone dies quickly at times, but not other times. It consistently shuts off when taking pictures, though, on both phones. It is clear to us that the phone has a problem because we have two. I've seen two work-arounds. One is getting a bigger battery that requires a new larger phone back. The other is to put the phone in Airplane Mode. Apparently, this problem is due to a "power load" issue. So, the phones are inherently defective.
We likes the phones and at times we have fooled into thinking they are working fine... because at times the camera works fine. We haven't had any replacement phones because it seems that so many have this issue and therefore, what is the point. We would like to know if other Droid Charge cameras don't have this issue because we expect to be able to use the camera. We have 3 little boys and we already have lost pictures from the last day of school because we counted on this phone. Sounds like a small problem until you look at it that way.
Really wish Amazon, Verizon or Samsung could get us a good solution.

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How long does it take for a cancellation fee to process? I just cancelled today and the customer service agent say the cancellation payment went through, but i see no charge on my credit card. On the website it say my cancellation is effective in march 16

How long does it take for a cancellation fee to process? I just cancelled my annual subscription to adobe audition today and the customer service agent say the cancellation payment went through of $74.90, but i see no charge on my credit card. On the website it says my cancellation is effective in march 16, 2015. So when will i be charged?

Hi ,
I'm very sorry to hear of the problems you have had moving to pay as you go.
Please can you give customer service a call and ask to speak to the pay monthly retentions team who will be able to fix this issue for you.
Click here for contact details.
Thanks
James

Frustrated with Droid Charge

I have the 4G Samsung Droid Charge and I have horrible coverage! It is so frustrating. Even with WiFi, the apps stop constantly because of the poor coverage. We even have that $200 antenna that is supposed to extend our coverage. My husband has the GZone Commando and his phone has excellent coverage sitting right next to mine. There has to be something I can do. Anytime I try to play a game or do anything, the apps close. Is anyone else having issues with the Charge? I would love to get some suggestions for fixing this.
<Post moved to the DROID Charge by Samsung from the My Device for more exposure.>
Message was edited by: Verizon Moderator

When I stream movies or play games at work, it is on the charger the whole time. I ran that speed test this morning and this is what I got – I think this is the problem –
                WiFi (at home) – Download: 4919 kbps, Upload: 4193 kbps and Ping: 46 ms
                Verizon Network (at work) – Download: 1181 kbps, Upload: 122 kbps and Ping: 164 ms
Wow - I just ran it again at work so it's the Verizon Network and this is what I got:
     "Network communication issues"
and again:
     download: 4 kbps, Upload: 34 kbps and Ping: 207 ms
I'm using speedtest.net
What should it be if I want to play games and stream movies?
Last night the game I was playing stopped and had to be restarted 8 times in 15 minutes.
Thanks for your help.
Bucsdk

WHY are they launching pre-order for a high demand phone and the customer service is CLOSED!!!

i made a spelling error in my address for my billing and shipping info (you know how streets have like Lane or Circle..well i live on a (street name) Run..and i spelled it Rn (forgot the U) and im afraid if i dont get it takin care of that they would dismiss my order for wrongful information...HELP!!!!!

Hello jporter313-
With Grand Theft Auto 5 potentially being the biggest game of the year, I can understand your frustration at not being able to place a pre-order online.
When we state that “We are not able to verify your information” on your order, that generally means that there is some piece of information on your order that is not matching up correctly. This can be something as simple as a spelling issue, and address that is not recognized as being deliverable or possibly that the billing information on your credit card doesn’t match what is on your BestBuy.com account.
I would recommend reviewing that information and make any adjustments necessary, including trying a different credit card if necessary. If that doesn’t work, the only other option I would be able to offer would be to pre-order your copy at your local Best Buy store.
You can also review the Conditions of Use for BestBuy.com here.
I apologize for any inconvenience that this has caused you.
Bill|Senior Social Media Specialist | Best Buy® Corporate
Private Message

Not getting updates and horrible customer service

I ordered service on 3/26 for 3-bureau monitoring service and received my report and scores. Since then, I've had 2 major things happen to my credit reports. A 90% UTI credit card (nearly 4k) was paid off, and posted to all 3 of my credit reports as $0 balance, and a collection has fallen off of my Transunion report. I have confirmed on all of reports that the events took place through fresh credit pulls from other means. I call up today to find out why my I'm not being alerted to the changes and the customer service agent said that she doesn't know when alerts are suppose to happen. She then said I don't get them right away and I have to wait a few days for them to pop up, and I have to wait until the credit bureaus send the information to myFico before I'm alerted and it could take days. This doesn't make sense, the point of alerts is to notify me immediately when a change occurs so that I can take corrective action if something's wrong with my report and to keep up with my scores. This is the way it worked when I paid for SW a couple years ago. I purchased this so as I apply for some loans with HPs and pay off my bills I can keep track of my score and be notified when the HPs happen and keep an eye out for identity theft. Obviously according the customer service agent, this is not how the system works, so I'm lost at why I would pay $25/mo for the service. Additionally, the customer service agent was rude and unprofessional, has no clue how the system works, and is a detriment to your company. I cancelled my account, and she made it well known that she was perfectly fine with that. Apparently, you guys don't want my business.

Hello amc926
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.
Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.
To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.

Can I unlock my Droid Charge and use it with a sim card in India?

How can I unlock my Droid Charge and use it with a sim card in India?

You just have to call VZW Global TS and as long as you meet all of the requirments you will be able to unlock your phone.
Must be a Verizon Wireless customer.
The device being unlocked must be active on a VZW line of service.
The line of service must be active for at least 60 days.
For converted accounts from acquisitions or mergers (i.e. Alltel, Unicel/RCC, etc.), the line of service must be active in the VZW billing system for 60 days from the conversion date.
The line of service must be in good standing for the past 60 days. Good Standing is defined as:
Balance must be current
No service suspensions or hotlines in the past 60 days.
Customer may only have one 3G SIM unlock per line every 10 months.
The customer's manufacturer's device warranty is not affected by a 3G SIM unlock as long as the customer remains with VZW.

HT1212 Is my screen supposed to change from the screen with the charger and the iTunes circle to my lock screen while it's in recovery mode?

Is my screen supposed to change from the screen with the charger and the iTunes circle to my lock screen while it's in recovery mode?

Is Find My Phone turned on, on your phone? If so, eject from iTunes, login to iCloud.com, locate your phone, then erase it.
Does the same thing...removes the passcode. Then, either restore from backup, or setup as a new device.

I recently got my iphone from AT&T which came with a charger and know the charger says "this cable is incompatible with this iphone and is not reliable" can anyone tell me how I can fix this or what to do?

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Contact AT&T to have them replace the cable.

TS1365 My Mac book pre suddenly got power off meanwhile it was fully charged. I tried to turn on but it's not working. I reconnected charger and the green light showing with blinking.

My Mac book pre suddenly got power off meanwhile it was fully charged. I tried to turn on but it's not working. I reconnected charger and the green light showing with blinking. How can I fix it?

cooldedar wrote:
I reconnected charger and the green light showing with blinking.
Well the blinking light shows it's charging, however just to make sure.
Reset the SMC, then connect the machine to a power source that doesn't have a lot of other power items on the same lines (in the walls) in the same room and see how it is in the morning.
For instance use a powerline in another spare room that isn't being used as much.
https://support.apple.com/kb/HT3964

I want to make a textfield non editable with blinking cursor,and the text is input from a custom keypad

I want to make a textfield non editable with blinking cursor,and the text is input from a custom keypad....
Please Help me.
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You seem to stop the while loop to run the following code, then the program ends. Are you running this using the "continuous run" button????
You need one big while loop containing the acquisition, then you build up the history data in a shift register. Clicking "save" will save the data, but not stop the loop.
Why did you place a time-control in the FOR loop??? This is just post-processing so it should just do it without any delays. I don't understand the logic in the FOR loop. You are appending arrays, but then you delete the first element at each iteraction constantly trimming data from the beginning of the appended array. Then you autoindex at the output tunnel heavily duplicating all data. Ths make s no sense!
Can you explain how you want you data saved?
Message Edited by altenbach on 12-16-2005 11:20 AM
LabVIEW Champion . Do more with less code and in less time .

I have a ipad 4th gen with the lightning charging port. I have realised how long it takes to charge and the poor battery life which means I can't take my ipad anywhere. Is there a case that is available that will charge my ipad? I know they are out there

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I don't know what you mean by "poor battery life". If your iPad is working properly you should get 9-10 hours of life.

I am a customer Verizon customer of over ten years...I am notgettingany assistance from the customer service department. Since September I am being charged for a Samsung phone that I returned based on the process that verizon has set.return the defective

turn my phone to send Verizon wireless and those instead of the stuff found. I'm not in charge $600 for the for the phone. I'll talk to multiple customer service reps and nothing has really been done about anything other then we'll keep looking or so for stretching it out. since September I've been dealing with thison a month-to-month basis they cut my services they reinstate me and tell me that they're going to knock off the reconnection charge as I have four lines. Unfortunately my main reason for this phone is my work emails which I need to do because I do work and to contact my mother who is 85 years old and I'm the sole caregiver. I don't know what else to do. I have spoken to a supervisor by the name of William or Will oats in that he said he was going to look into it and was going to help me out. Never heard from him again- just original email to quiet me down. I've been sending him emails just about every day trying to make sure that I get my message across. Seems like Verizon Wireless really doesn't care about the long-term customers. Looking forward to hearing from someone that can help me with my plight.process is faulty for returns. You don't accept them in the stores because as one customer service rep stated you can't get your own employees to send the devices back. Now the responsibilities is on the customer the paying customer the one that keeps you alive. And it's not fair that I there's no way I can prove that I put it in the mailbox. So what are my next stepswhat is it that I need to do to clear up this charge of $600. It's about economy as $600 to me at this very point it's a lot of money. I've been your customer for 10 years I've got four lines I've given will my mothers telephone number home number..number but now she's got to sit by the phone to make sure that she picks up all the calls. And nobody can hear what I have to sayand nobody has been able throughout all these months and check your notes check your notes to see how many times I've called how many time you cut my services how many times you reinstated me and how many times that I spent an hour and a half to two hours on the phone going through this process. I think the stress level is to know thqt I did exactly what you asked...I am now paying the price for your faulty process I'm all I'm asking is review my account tell me what I did wrong I follow your procedure so I don't understand....to top it off...my wife hasa per diem job...and she too is affected by loosing out on work leads...
as you can see, the cel is no longer a commodity. It's a way of life.
PLease se call me at -----just remembered....I don't have a service line.

I have a similar problem with my fathers service, it wasns't $600 but what is rightfully your money, you deserve it back, I wrote this complaint on the Consumer Affairs website:
In August 2014, my son went to Target to get a new cell phone and was told his Unlimited Data would still be on his plan (he shared a line on his grandfathers account). Well it turned out that Target messed it up and my son immediately called Verizon to get it taken care of but they were not able to do anything about the lost unlimited data but the customer service rep did try to find the best offer for him. In the mean time Verizon was suppose to send him a new cell phone, they never sent it and he was without a phone so he took his business to another cell provider. Verizon DID charge him for the new service that they had spoke about. So when the new bill (Sept) came, the service he never used was on the bill and when we called to inquire about it we spoke to a Judy and told us we would be receiving a credit of the amount that was paid. Well, we got the next months bill (Oct) and still no credit, so called them again and spoke to a Nadine ** . She looked into the account and saw the amount that was paid and said she would submit it again for a credit and she would get back to me in 2 days, no call back.
The next bill (Nov) came and no credit again, call again but didn't get the girls name and she put me on hold to look over the previous conversations. She said she sees in the records about the credit and said it takes a while to get it thru the supervisor authorization and she would put it in as a "rush priority". On Dec. 5th my dad's cell was turned off, so I call yet again to Verizon, and explain the whole story to them again. This girl explained to me that the request was not put in correctly and that she would submit it right this time, they even turned the cell back on for him.
So here we are today, Dec. 30, 2014, I get the bill...NO CREDIT, call up and get a gentleman in billing, explain this whole thing again and he transferred me over to customer service where I spoke to a Jordan and yet again told him the story. By this time I was fuming, 3 almost 4 months of calling for this credit and he looks into the account and tells me there is nothing that states there is a credit so all the other customer service reps see it but now it is gone. He said he can only issue me a $25 credit to the bill, not even close to what the bill was that I paid. At this point I wanted to speak to a Supervisor and even that was a problem.
He did call me back after my phone died. He put me on hold again to speak to a supervisor himself and said that he can only offer me $100 credit for all my troubles for the past few months. I took the $100 credit because Jordan said if I spoke to the supervisor, the $100 credit might not be an offer anymore so it was either take it or leave it. Now where I stand, they get away with NOT giving the credit due to customers. I am done with Verizon.
today being March 12, 2015, he FINALLY got the said $100 credit...but because of their delay, he service was shut off and I refuse to pay the reconnection fee due to their neglect of a customer of over ten years. My father's service will NO longer be with a place that has NO VALUE in customer service....Verizon robs their customers anyway they can.

Who do I contact to file a complaint about wifi on my new IPhone5 and poor customer service at the Apple Store in Leawood, KS

I am having problems connecting to wifi at home with my new IPhone 5. I got it replaced today at the Apple Store after dealing with a rude customer service person yesterday and today. They simply would not listen to me explain all the troubleshooting I have done. I also have an Apple Airport Extreme base station router, Macbook Air, two IPads, IMac and my husband's IPhone 5 on this wifi system with no problems. After talking to Apple Care yesterday, they told me to go to the store today to exchange my phone. The customer service person argued with me that I would have the same problems even if I exchanged the phone. This has been a very frustrating experience and after being a loyal "Apple" geek for many years, I'm seriously thinking about returning my IPhone 5 and getting a Samsung Galaxy S3! This is totally unacceptable! Tech support at Apple Care was great yesterday and that person actually listened to me unlike the two individuals at the Apple Store in Leawood, KS. How do I file a complaint about the hassles at the Apple Store?

Talk to the store manager.
Regards.

Frustrating And Poor Customer Service

A few weeks ago I made a change in the equipment I rent. I had one HD set top box, one digital adapter and one Standard set top box. The standard box was supposed to be free for as long as I kept Verizon TV service but now Verizon seems to want to charge me for it. The changes I made seemed simple enough. I returned the digital adapter and in its place I rented another HD box. When I logged into my account a couple of days later I went to my equipment list and noticed that there was now a charge associated with the SD box. I called customer service and spent almost a half hour either on hold or trying to explain my problem. Finally the customer service rep saw what I saw and the final explanation that I got was that when I made my equipment change "the computer flushed out the grandfathered free SD box". I then asked that they remove the charge, the deal was that this box was free for as long as I kept Verizon service. The answer I got to that was that she couldn't. I told her that that was not acceptable and that there had to be someone that could do something about it, by now I was getting a little annoyed about the whole thing. She said she would connect me to Customer Retention. OK, this guys job is supposed to be to keep me happy and a customer. So now I explain the whole thing again but this time all he keeps saying is "I don't see where your being charged for the SD box". I try to tell him where to look but all he keeps saying is that he dosen't see a charge. I ask him why can I see it and he dosen't? And again all he says is don't worry you won't be charged. I then ask him for his name, phone number or any way to contact him so I don't have to go through this again when I get my bill and he says, "don't worry I'll be watching your bill". I ask him again and he says that he made a note and will be watching for my bill to assure that I won't be charged. Well I got my bill this weekend (the bill that never stops going up) and I'm being charged for the SD box, not only that but also a 5 day partial bill for last month too. This whole ordeal took me over 45 miniutes and to no avail. This shouldn't have happend in the first place but I do understand that mistakes can happen. What I don't understand is that after spending all that time I couldn't get a name, number or case number but was left with nothing to do but go through the same thing again. I also didn't appreciate the lip service I was getting from the Customer Retention rep. I could tell by the way he was talking that he had no intention of bothering with this but I decided to give him the benifit of doubt. Then I stumbled across this forum. I was hoping someone might have some advise for me in moving this along.

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.

Looking for earphones/mic that actually work with Droid Charge?

New to Droid Charge and am finding out that finding a set of earphones with a microphone for answering calls is pretty difficult. Found quite a few that are supposed to work with the Charge, but after reading the reviews find that they don't in some way or another. Help!!!

I have the V-Moda Remix 4S. They list for $80, but got them at Costco for $50 - then they had them on sale for $30 last month- D'oh. They're very solid; the earbuds are metal instead of plastic, the cord is made out of nylon (I think) and has a Kevlar center - these are the toughest earbuds I've seen. The best/worst thing about it is the play button. On my Charge (like it does on an iPod/iPhone), it starts and stops calls, starts and stops music, skips to the next/previous song and enables shuffle - which I found surprising (I use Doubletwist as my music player). The down-side is that it's a little awkward to press - it's convex instead of concave. The microphone works as it should. They're probably worth the $80, but they're a steal at $30 if you can get them.

So frustrated with Droid Charge and the Customer Service

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