So major HD and SD issue
Ok, so we just finished up a a full length feature film, ran it though the entire Final Cut Studio Suite and also logic. We are now in DVD Studio Pro to burn all of our DVDs. However, we want them to burn them into SD but one of the editors switched it over to HD! Ahh.. Im 90 percent sure you cant go back but figured i would ask the apple folks if you know of any tricks to get our menu back to SD. This is a large project and we cant start over!. Or is there a way to burn to HD and copy it as HD...Thanks soo much for the help
Kyle
No...Unfortunately you have to start from scratch. God! I wish Apple would remove HD DVD. Its useless now...for most.
Similar Messages
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Major CalDav and Syncing Issues with Ical and Address Book
As a CEO and business owner - I loved the move over to Mac after the intel chip as installed. Yet, the issue of working on a Mac for business comes down to the operating system. Up to Snow Leopard I was very pleased.... since Lion it has gone downhill. I upgraded to Mountain Lion and many of the issues with speed and problems with mail were addressed. Yet, it appears Apple has made a bad decision with regard to synciing to other programs.
I was told it has cut out syncing capablities for Address book and Ical (I assume other programs). This has caused great issues for The Omni Group, File Maker and Market Cirlce (creators of Daylite) and a lot of angst for me as a business owner!
To top this off - it appears CalDav is not bi-directional and has issues. In other words, it does not work as it should.
I am not sure what Apple was thining when it stopped allowing internal sync between programs. Yet, CalDav and CardDav are not always the answers!
I hope the CalDav issues are being cleaned up and if anyone from Apple wishes to comment on this I would appreciate it. I have tried to talk to support but the powers to be are the ones calling the shots on software design. Support can't fix what is broken the program.
Again, I hope Apple revisits syncing. Maybe the concern is security but it is MY DATA not yours. I just want the programs to work so I can make sales and support my customers efficiently. You have made it hard to do this with changes.
DavidAs an IT consultant, i'm in agreement with Mr Utts. The promise of "it just works" died with Steve Jobs. Mac OS has been in freefall since 10.5 . I need a fully functional OS, not an iPad on my desk. ( this means YOU Forstall !! )
Why break Samba ( a standard ), why break WebDAV ( a standard ), why break CalDAV ( a standard )?? Apple has done ALL of these things and they seem to be doing it on purpose.
The Apple "ecosystem" is just fine, but removing functionality as fast as you can, and removing interoperablity as fast as you can... if Apple products ONLY work within the ecosystem... people can and will leave Apple. You've already run off the business users by refusing to make a real Server or real Server software. You ran off the video user with Final Cut Pro X. Dumbing down (and breaking) the OS is running off the IT User.
Mac OS used to easily walk the line of "hard core enough for a Unix Guru, easy enough for your Mom". Now they just want the Moms.
And i disagree, we are ALL "qualified to say what Apple might do about this...", they will do nothing. They don't beleive they have made a mistake. They beleive WE are the problem by stubbornly insisting that things that used to work should continue to work. -
Official RDP client for all major platforms and certificate issue only on windows
We have been fully embracing RDS and remote apps(working great internally). On the four major platforms OSX iOS Android and Windows we are using the official Microsoft application to connect to "Remote Resources" through VPN. Every platform besides
windows just popped up a certificate error you could accept. The windows client from the windows store was a miserable experience by going to the webpage and installing the certificate into the Trusted Root Certification Authorities. Something no end user
will be able to achieve.
Why is the windows experience worse then the other 3 platforms. I am by no means certificate expert. Is this where we purchase an offical certificate and not have this issue? Still doesn't explain the lack of user friendliness on windows compared to the
other OS'esHi,
I understand what you mean. One thing to keep in mind is that making it as easy as it is on the non-windows clients for end users to simply choose to trust the certificate and proceed is a security risk. If the end users would contact their admin
via phone and verify that the thumbprint shown matches the cert thumbprint on the server then it would be okay, but people generally will not do that.
-TP -
Major tree and display issue.........
Hi guys! I am having a problem whereby when I click on a tree node(Folder), I want all the images contained in that folder to be displayed on a JPanel which I created. By the way, the tree and panel are added to a splitpane. Tree on the right, and panel on the left. I will really appreciate it if someone can assist. Thanks a lot in advance!!
Cheers,
BoloHi,
You see this demo, it displays all the images of a selected folder in the tree in the right panel. You can customize the layout of the right panel to suit your need.
Regards,
Pratap
import java.awt.*;
import java.io.*;
import javax.swing.*;
import javax.swing.event.*;
import javax.swing.filechooser.*;
import javax.swing.tree.*;
public class Frame1 extends JFrame implements TreeSelectionListener {
JSplitPane jSplitPane1 = new JSplitPane();
JScrollPane jScrollPane1 = new JScrollPane();
JScrollPane jScrollPane2 = new JScrollPane();
JTree tree = new JTree();
JPanel panel = new JPanel();
String dir = "d://images/";
private static final FileSystemView fsv = FileSystemView.getFileSystemView();
FlowLayout flowLayout1 = new FlowLayout();
public Frame1() {
try {
jbInit();
tree.setModel(new FileTreeModel(dir));
tree.setCellRenderer(new FileCellRenderer());
tree.addTreeSelectionListener(this);
catch(Exception e) {
e.printStackTrace();
public void valueChanged(TreeSelectionEvent e) {
panel.removeAll();
if (e.getNewLeadSelectionPath() == null){
panel.repaint();
return;
File node = (File)e.getNewLeadSelectionPath().getLastPathComponent();
if (node.isFile()) {
panel.repaint();
return;
File []images = node.listFiles();
try {
for (int i = 0; i < images.length; i++) {
String name = images.getName();
boolean image = name.endsWith(".gif") || name.endsWith(".jpg") || name.endsWith(".png");
if (!image) continue;
ImageIcon icon = new ImageIcon(images[i].toURL());
panel.add(new JLabel(icon));
panel.revalidate();
catch (Exception ex) {
ex.printStackTrace();
public static void main(String[] args) {
Frame1 f = new Frame1();
f.setSize(400,300);
f.setLocation(200,200);
f.show();
private void jbInit() throws Exception {
panel.setBackground(Color.white);
panel.setLayout(flowLayout1);
flowLayout1.setAlignment(FlowLayout.LEFT);
this.getContentPane().add(jSplitPane1, BorderLayout.CENTER);
jSplitPane1.add(jScrollPane1, JSplitPane.LEFT);
jScrollPane1.getViewport().add(tree, null);
jSplitPane1.add(jScrollPane2, JSplitPane.RIGHT);
jScrollPane2.getViewport().add(panel, null);
public class FileTreeModel extends DefaultTreeModel {
File root;
FileTreeModel(String dir) {
super(null);
root = new File(dir);
public Object getChild(Object parent, int index){
File p = (File)parent;
return p.listFiles()[index];
public int getChildCount(Object parent) {
File p = (File)parent;
return p.listFiles().length;
public int getIndexOfChild(Object parent, Object child) {
File f [] = ((File)parent).listFiles();
for (int i = 0; i < f.length; i++) {
if (f[i] == child) return i;
return 0;
public Object getRoot() {
return root;
public boolean isLeaf(Object node){
return ((File)node).isFile();
public class FileCellRenderer extends DefaultTreeCellRenderer {
public Component getTreeCellRendererComponent(JTree tree,
Object value,
boolean selected,
boolean expanded,
boolean leaf,
int row,
boolean hasFocus) {
super.getTreeCellRendererComponent(tree, value,selected, expanded, leaf, row, hasFocus);
File f = (File)value;
setIcon(fsv.getSystemIcon(f));
setText(f.getName());
return this; -
A seeming small change by Verizon causes major monetary and unrecoverable damages
A seeming small change by Verizon causes major monetary and unrecoverable damages
Back, I think in March or so, Verizon changed how they bill. Prior to this time frame my elderly mom paid the phone bill and I paid the DSL bill. The DSL bill came on my name and I paid by credit card and the phone bill came under her name and she paid by direct debit. She will not use a computer.
So, they make both bills on her name and won't change it. They did, however, allow the payment from my credit card.
The first unfortunate consequence was the internet speed suddenly dropped in speed by a factor of 2 to 1.5/364 and it did take me probably a month to notice it. NO ONE that I called was able to find the problem. It took multiple attempts until some bright “call in technician” said the problem is on their end and could be fixed in software. Thus, I believe, because of the name change, the provision changed too. The phone line crapped out too at this time.
The troubleshooting was stupid too. I took another modem and connected it directly to the NID and directly to the laptop and the technician on the phone said, it's either in your house or your modem and wanted to send me a new modem which they did. I don' get it. This is the wrong conclusion.
This shows the need of modems like Westell 2200 and the Westell 6100 because of the ability to measure line statistics and provisioned data rates.
Verizon sent me a D-link model DSL-2750B modem which I have to return because its just plain old stupid. It boasts Wireless n and the wired ports are 10/100. What's up with that? Next, there are no line stats and a horrible interface, akin to Verizon's website. Still can't figure out how to put it in Bridge mode. I own a D-link repeater and the interface is fine.
I asked them what modem they would send me and they would not tell me, so I got whatever piece of junk they had lying around.
I have now purchased a Network RAID array with no wireless access and with ~400 mb/s access rates. Yep, really stupid router.
Because of the number of outages, I have to be able to quickly switch from a bridge connected modem, Westel 6100) to one that is connected in direct mode, a Westell 2200 It's almost easy, but not quite, since the equipment is up in the rafters in the laundry room. The DSL cable is commercial terminated CAT5, which is rare. The modem is within 6' of the NID.
Plans include, the ability to switch the DSL line with a switch with positions for Modem #1 (Bridge), Modem #2(Wired), #3(RJ11 – Normal wiring) and #4: RJ-11 (Reverse wiring) and moving the direct connect jack for easy access. In any event, testing with the DSL modem at the NID is the gold standard.
In progress, is a 48 port Gigabit patch panel for phone and Ethernet, A separate 24 port RED patch panel will be bridged for phone.
I have already upgraded my network infrastructure to include a UPS for the network infrastructure and POE (Power over Ethernet) for the DSL modem. The UPS backup does not backup a repeater although it may in the future.
Now, let's go back to this seeming innocuous billing change.
So, this constant having to access the modem in the alternate configuration and a medical condition (migraines) that makes it hard to think clearly. So, in one of these episodes, I placed my laptop on top a container that was soaking laundry.
So, the LCD screen has to be replaced at $300 and the battery had to be replaced. Then the Ethernet cord to the modem got pulled and caused the laptop to fall on the floor. It worked for a few weeks and then suffered an UNRECOVERABE hard drive crash.
During this time frame, in fact over a 2 day period. My mom ended up in the hospital and to a rehab facility. My car ended up staying in the shop for a few days because of parts unavailability. My hard drive crashed and their was water in the basement. I don't have time for this.
Recovery would have cost $2004.00, if it were possible. I only have a drive image from 2011 which I have yet to try to use. I' now running UBUNTU Live rather than Windows 7 Pro. Some of the very important stuff was backed up on Flash, but a lot of stuff is gone forever.
Plans are to contact the billing office and the attorney general's office in the state where billing questions need to be resolved.
The last outage, fixed on July 27, was flagged as a phone outage by Verizon, when 18 routers supposedly died. 18 routers suspiciously means that they they were not adequately protected against surges. Verizon should look at the way DelMarVa Power reports outages: see: Delmarva, Put the usual World Wide Web Prefix and the COMercial domain suffix
For god's sake, quit making the website circular. I though Yahoo was the expert in that. I never visit Verizon's website unless there are problems. I mistaking thought I could find outage information, say using my phone's browser. This time I had to purchase service from CLEAR internet to ride me through this fix.
I know, you can't fix stupid and you can always find a better idiot. Comcast is looking more attractive.
Compensation of or my loss I will probably never get, but maybe with the help of the attorney general I can get the billing fixed. I do have power of attorney. Now, of course, the name the Verizon Website addresses me as is not right on this forum.
All, basically because of Verizon's unreliable network, incompetent people and the lack of maintenance of copper lines. The problem is, “We have little choice”. Currently, we need traditional land-line service to support an Emergency Response system. It's unclear whether digital phone lines support Faxes and alarm monitoring reliably.
I'll bet that there is NO WAY to tell Verizon if a service address as special needs like Emergency Medical reporting via phone or Internet, so that priorities for repair can be done properly. Utilities have that capability. Those ares with people with oxygen generators or other medical equipment get a higher priority,That should not be happening. I sympathize with both of you (you and the the person who strated this thread). That sounds like the reason I would never want Dish.
I am fortunate that my service with Verizon Fios has been very reliable and that I haven't had too many issues over the years. But don't get me started on Verizon Wireless. I am through with doing any more business with them once my cell phone minutes run out. I love it when they say they have done everything the could to investigate such a simple issue with running my debit card transaction wrong and blaming it on my bank, i.e. running it through as a "debit" when I choose "credit" all of a sudden now two times in a row after 4 years of doing it right as "credit". And now they consider the issue closed on their end when nothing has been resolved. That's no way to treat a long time customer and I really felt treated like I was a bother to them. It's not like I ever paid them much money for this pre-paid cell phone service that I have used infrequently but I was really mad at the way they just wrote this off and pretty much told me "too bad". Talk about "customer non-service". It's also very hard to track the number of minutes left on my balance. I'm due for an upgrade anyway. I want to switch to the I-Phone from this flip phone but never again with Verizon Wireless. T-Mobile is way more attractive. Verizon Wireless is not only an entity separatedfrom Fios but it's definitely a much different animal and their customer service has really gone downhill. When you're treated like they don't care, it's maddening.
My customer service experience with Fios overall has been far superior to that most of the time. My setup is simple and even though there are some people who will inevitably complain about anything just to vent, I definitely believe at least some of what is posted here. And switching TV, phone, and Internet providers is a lot more involved than switching a cell phone provider. -
Fed up with speed and connection issues since exch...
Last Monday BT done some upgrade work at our local exchange. From that point onwards we have had speed and connection issues.
I use a Belkin G Router rather that the Homehub some that we can run a printer through it and that is plugged in to telephone socket via an extension. But before we blame any of that we have gone back to the Homehub2 so we could see the difference and there is very little.
We live in the countrside so broadband speeds are not great in any case. About 1.8 mg I guess but we have always had no problems. It was good enough for us and we could watch Iplayer.
I was getting fed up with drop outs and speed and yestereday an Openreach guy came out tested everything could not find any problems apart from speed. He made some calls and was told our band width had been capped. He had that removed and yesterday evening speed was a bit better.
Today just as bad again.
Details from router:
Date/Time January 25 2012 , 21 : 14 : 25
Version Info
Runtime Code version F5D7633-4Av1_UK_1.00.009
Boot Code Version 1.0.37-5.15
Hardware Version V1.0J3
ADSL Modem Code Version A2pB015c6
ADSL
Type
Status No Defect
Downstream Upstream
Data rate 287 440
Noise margin 32.3 18.6
Output power 14.8 12.7
Attenuation 58.5 28.9
Figures from speedtester BT
Download speed: 180 Kps
acceptable range speeds is 100 - 250 Kps
DSL Connection rate 286 Kps (DOWN_STREAM) 440Kps (UP_STREAM)
Upstream Test
Upload Speed 346 kps
Upstream Profile 440Kps
Any help would be appreciated
Solved!
Go to Solution.Hi Welcome to the forums
Your high noise margin will have a major impact on your speed
If you post the full stats from your router
For homehub – type 192.168.1.254 into your browser
Navigate to ADSL Settings or use the A-Z at the top right of the home page and scroll down to ADSL Settings and click on it
Click on More Details and then post the full results.
also post the full results from http://speedtester.bt.com/
Have you tried connecting to the test socket at the rear of the master socket
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
also you could try the hints given by poster RogerB in this link they may help http://community.bt.com/t5/BB-in-Home/Poor-Broadband-speed/m-p/14217#M8397
Then someone here may be able to help and offer more advice.
This is a customer to customer self help forum the only BT presence here are the forum moderators
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’ -
MAJOR EWS ACCESS FIRMWARE ISSUE IN "MADE IN THAILAND" HP 7520 PRINTERS
MAJOR EWS ACCESS FIRMWARE ISSUE IN "MADE IN THAILAND" HP 7520 PRINTERS
I've borrowed 2 "Made in China" HP Photosmart 7520's. Both have a fully working EWS. (Serial Numbers begins with CN)
I've purchased 2 "Made in Thailand" HP Photosmart 7520's. EWS does NOT respond in either one. (Serial Number begins with TH)
This same finding is reported by numerous other users.
The bad news is that I cannot locate "Made in China" 7520's in any of the large electronics stores to purchase. Apparently HP has shifted their 7520 production to Thailand and in doing so has introduced a very significant bug that results in an ability to access EWS in the Thailand 7520's.
HP- Are you working to remedy the firmware bug in the "Made in Thailand" 7520's that results in a total inability to access EWS? (I'm not interested in a work-around solution. I want to be able to directly access EWS as per the specs and software)Hi mlrobins,
I just sent you a private message. If you are not sure how to check your forum messages, this post has instructions.
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green. -
----Constraints and Performance issues----
Hi all,
I have a major concern and I would like ur suggestion on the best way to handle it.
I have a staging table cust_staging. I have 2 target tables customer, customer_address which must be populated from this staging table.
The customer key in all 3 tables is the primary key. For table customer_address, the customer_key is also referenced from the customer table.
Incremental data will be available in the staging table (aorund 0.2 million) and the customer table would have appx 2 million records.
The concern I have is that i have to insert/update this information into the target tables without disabling the foreign key constraints.
I tried to insert into both the target tables with the constraints enabled but the mapping just hangs and I am forced to kill the process. I had tried using a single mapping to populate both tables and when that was going into hang mode, i tried with first customer and then another mapping for customer_address. This also just goes on hang mode.
Next I tried to disable the constarint and enable it again in the mapping itself. My concern here is that if I do a blind insert and when I re-enable the constraints, if there is a violation, the target table may goto an unusable state and my target table will become non usable.
My concern here is how to tackle this problem. Can i first disable the constraints, incorporate some logic using the pre-mappings wherein I can apply business rules to check the constraints explicitly and then redirect the bad records to reject and other records to the actual target.
Please do let me know how I should handle this situation in OWB bearing in mind the performance issues also.
we use owb 9.2.Hi all,
I have a major concern and I would like ur suggestion on the best way to handle it.
I have a staging table cust_staging. I have 2 target tables customer, customer_address which must be populated from this staging table.
The customer key in all 3 tables is the primary key. For table customer_address, the customer_key is also referenced from the customer table.
Incremental data will be available in the staging table (aorund 0.2 million) and the customer table would have appx 2 million records.
The concern I have is that i have to insert/update this information into the target tables without disabling the foreign key constraints.
I tried to insert into both the target tables with the constraints enabled but the mapping just hangs and I am forced to kill the process. I had tried using a single mapping to populate both tables and when that was going into hang mode, i tried with first customer and then another mapping for customer_address. This also just goes on hang mode.
Next I tried to disable the constarint and enable it again in the mapping itself. My concern here is that if I do a blind insert and when I re-enable the constraints, if there is a violation, the target table may goto an unusable state and my target table will become non usable.
My concern here is how to tackle this problem. Can i first disable the constraints, incorporate some logic using the pre-mappings wherein I can apply business rules to check the constraints explicitly and then redirect the bad records to reject and other records to the actual target.
Please do let me know how I should handle this situation in OWB bearing in mind the performance issues also.
we use owb 9.2. -
The answer to iTunes and Vista issues...
After waiting for weeks for Apple to listen to all the posts about Vista and iTunes issues, I decided I could not wait any longer. I went out and bought Anapod Explorer which syncs music, video and photos effortlessly with Vista. This proves onc and for all that the iTunes issues with Vista are indeed iTunes issues, and Apple should feel ashamed that they are not supporting the vast majority of iPod owners out there who use Windows not Mac.
In the end, it's Apple's loss as now I do not use iTunes at all so will never be able to use the iTunes store. All Windows users should vote with their feet and stop using iTunes until Apple respects them a little more and works quickly to fix issues with Vista support.
If a small company like Red Chair Software can develop a product that works so well with Vista, how come Apple can't? I recommend Anapod 200% and at $30 it is a bargain.Yay! This works and thanks for the suggestion to use the backed-up .itl library.
The only glitch I got after it finally launched is that iTunes said my computer was not authorized to play tunes. I had to use my last 5 of 5 authorizations. I only have 3 computers, but I've had this glitch before. Hope I never get it again.
Thanks to the forum, and uh... no thanks to Apple!
G4 laptop; G3 desktop; Dell Mac OS X (10.4.7) Windows XP at work -
WRT55AG - Denial Of Service / security hole, and other issues
Im using a V2 of the WRT55AG using 1.79 firmware.
I suffered many perplexing issues when connected directly to my cable modem.
1 It would lock up and no data transversed it
2 Its web interface would no longer exist
3 Some types of data would be blocked
4 It would stop doing DHCP
5 Ping times to it from the LAN side would increase in 1 minute intervals for hours or until power cycled
6 Data rates would slow randomly.
These problems would occur separately and in combinations. They would occur randomly but some issues would occur daily.
Left alone the router would 100% lock up in a matter of days. This occurred 100% of the time.
Rebooting was a daily and sometimes hourly ritual.
After reading in many forums of the known issues with this router I purchased a BEFSR41 as replacement.
ALL of my problem were gone. This of course isolated the issues I was having to the WRT55AG.
I then hooked up the WRT55AG _after_ the BEFSR41.
The problems with the WRT55AG disappeared. Completely. It suddenly worked for weeks perfectly.
I then tried setting the BEFSR41's DMZ to the IP of the WRT55AG exposing the WRT55AG to the net directly.
The issues returned.
So the WRT55AG is crashing and suffering from various problems because of some hostile internet packets. Effectively it suffers major security issues and a denial of service from something that is present from the internet. I did not isolate what ports+packets were causing the DOS condition.
Im sure the WRT55AG has some code that is vulnerable to attack because it crashes when exposed to the net. This is a serious issue.
This is a sad state of affairs. I paid good money for the router. Its too late to get my money back. I would settle for a 802.11A WAP.
I want a *FIX* for the obvious security hole that could expose anyone on the LAN side of the wrt55AG router to attack if the router/firewall is compromised. I want my WRT55AG to work as intended or at least as well as the BEFSR41 I own.
I also feel if the source code was still open, then these problems would not exist. At the very least, some other 3rd party version of firmware would be available that would work in the router and any issue would get prompt attention and a quick solution from a open source team. The decision by Linksys to move away from open source firmware will erode the quality of the brand by making products less reliable.
WHEN will a new version of the firmware be available for the WRT55AG ?
If not how do I go about returning a well documented defectively engineered product for a product that works ?I would like to see a update to fix the various issues with this router. When will this be available ?
-OR-
If this product is considered End Of Life, I would like to get confirmation that no future firmware update will occur.
As this product was defective out of the box and has never been fixed, I would like a replacement product please. My serial number is # MDJ106802225
Message Edited by Xymox on 08-13-2008 11:28 AM -
Major stroke and rollover problem.
Major stroke and rollover problem.
Muse5 CC
On images I applied 6px inside stroke in rollover state.
On rollover in both preview mode and browser previews the image moves from its top left corner and overlaps the stroke.
Both when images are place inside a blank composition or anywhere basically.
On the composition frame also 6pix stroke were applied.
HELP!
Three screengrabs to illustrate this issue.
NORMAL STATE:
ROLLOVER ON COMPOSITION
ROLLOVER ON SINGLE IMAGECan anybody from Adobe help with this???
I have the exact same problem. Very annoing, i tried everything, but no solution...
Please guys!!! -
Failed Hardware Scan and other issues E440
Hi all,
This is probably more rant than anything, but I wanted to give a heads up to others too.
I have a ThinkPad E440 that is a year old. From the very first time I turned it on, there have been issues. The first hardware scan (via Lenovo Solution Center - LSC) showed a warning for the Intel Dual Band Wireless-AC 7260 Local Connection Test. There were also tons of System Events that always show up in the "Configuration History" part of the LSC. You can look at the calendar and tell exactly which days I used the computer because there will be System Events generated each day. Things like app crashes and failed drivers.
In July 2014, I got the first warning for the 16 GB SSD - the SMART Short Self-Test. By February this year it showed as failed for each hardware scan (these were initially set up to run monthly).
Also the whole time I've had it the touch screen would just stop working at some point and I would have to reboot to get it working again.
I finally called Lenovo on March 30th, before my warranty expired. When I called that time, I didn't realize the hard drive failure was the SSD. So they sent me a new 500 GB drive. I also added the other things into the case when I talked to them. For the wireless issue they suggested making sure the driver was up to date. I did this and let them know when I called back that it was up to date and still having the warning. So I called them to tell them to tell them about the wireless and also that I realized it was the SSD having the failure, not the main drive. The first case had already been closed even though none of the other items were addressed.
So they opened another case (this is #2). They said to mail them the laptop since the wireless issue would probably be on the board and it wasn't something I could fix myself. They sent a box with a prepaid overnight shipping label. I was very sick for a few days so I sent it back to them on April 10th (a Friday). Via UPS I saw it was delivered on Saturday. Work was performed on it Monday, April 13th and sent back to me that very day. I received it on April 14th. This part of the service has been excellent - very fast response.
Being in IT, I included a letter with the laptop that outlined the issues that should have been in the case. I also printed the hardware scans and what the system events looked like.
When I got the laptop back, the sheet inside said they had replaced the Speaker because of Distorted Sound. This was not even on the list even though I had noticed it. I didn't even power up the laptop before calling them again - yes, I was furious! Plus our power was out...
So this was noon on the 14th. They opened case #3 and sent me ANOTHER BOX so I could send it back.
After our power came back on the 15th, I powered up my laptop. I opened the browser (I have it set to restore the previous session) and there was a sexually explicit video on YouTube. I opened the other browser and there was a different video on YouTube. So this person was watching YouTube instead of fixing my laptop. I looked through both browser histories and there was quite a bit of activity while my laptop was at the repair center... I ran the hardware scan - still failed and a warning for the wireless. They really hadn't done anything.
I also found two pictures of the repair person in the recycle bin...
So I called back. I was LIVID! They opened another case (this is #4). And sent me ANOTHER BOX. I finally learned the other day that once a case is opened, it cannot be edited or added to at all. Instead, they close the other case and open a new one. I guess their turnaround time for closing cases is excellent! I've never seen a system like that - and I've used a lot of them.
I got a really nice, patient fellow on the line. He took all my info (again). I emailed him the pictures, screen captures of the YouTube videos, the letter I had sent - everything. He entered as much into the new case as he could - he talked to one of the supervisors to make sure he did it right. Somehow he flagged it so that the laptop would get more attention (time) at the repair facility. He also opened a separate case (an escalation ticket?) for a supervisor to call me regarding the person's conduct at the repair facility. He said they would call me that day. (It's now the 25th and I've never heard from anyone)
So, he sent me ANOTHER BOX. I've built up quite a stack of them.
Our power was out AGAIN from the 17th through the 19th (don't get me started).
I noticed a hardware scan had now gotten a failure on the main hard drive. So I called them on the 21st to add this to the case before sending the laptop back. The girl said they can't add anything to an existing case or edit it at all once it's opened. She would have to open a new case and SEND ME ANOTHER BOX. I told her to forget it because I was ready to send it in and didn't want to wait for another box. I also asked for a status on that "escalation case" where the supervisor was supposed to call me. In order to do this she, yes, wait for it, had to open ANOTHER CASE!! So they would know I wanted a status. I'm completely dumbfounded.
So I sent it back on the 21st. This time I practically wiped it. I had already removed all my files the last time, but I had left my bookmarks and browser history intact. I set up a guest logon with admin privileges. I updated my letter and printed off more stuff to include with the box. On one sheet I had only the case number, the serial number and machine type. On another sheet I had "DO NOT SEPARATE THIS PAPERWORK FROM THE LAPTOP" and the case number. I put this sheet on top (The guy on the 15th said my letter and stuff may have gotten separated from the laptop once it was delivered to the repair facility). I used a ton of staples so it would all stay together. I included in my letter the failure on the main hard drive and asked if they could look at it. I wrote about having to open a new case if I wanted to include it.
They received it on the 22nd. A nice gentleman from the repair facility called me that day asking about the password. that. was. written. on the sheet they have you fill out. I told him what happened last time and also mentioned the hard drive failure and asked if he could look into it. He said they would.
I received my laptop back yesterday morning.The sheet that came with it said they had "replaced the following parts to complete the repair of your laptop."
Part Description Symptom
IMAGE Replaced due to engineering change
System board Network card error
Hard disk drive Network card error
ECA-WIRELESS <no symptom listed>
There was also a sheet saying they had installed a factory preload of software and I needed to install Lenovo and Windows updates.
When I booted it up, the first thing I noticed, in the lower right corner was:
Windows 8.1
SecureBoot isn’t configured correctly
Build 9600
I ran a hardware scan. Well, I tried. It stopped part way through and said it finished successfully but most of the tasks showed up as cancelled. I tried to run it again - issues - rebooting ensued. It said the LSC wasn’t available and that I should try again or reboot.
Tried several times. Then got what I guess is the new BSOD - kinder, gentler:
Your PC ran into a problem and needs to restart. We're just
collecting some error info, and then we'll restart for you. (xx% complete)
If you'd like to know more, you can search online later for this error: DRIVER_CORRUPTED_EXPOOL
Even though the LSC said my Lenovo files were all up to date, I ran the Update. And first I had to download a new version of Update. Then I downloaded all of the Lenovo updates and installed them (there were quite a few). The BIOS update failed. While I was doing the Lenovo downloads, I got a light blue screen but no text (I was out of the room so I'm not sure what happened). Did CTRL-ALT-DEL and it shows only IE and Task Manager as applications that are running. Could not “Switch to” IE. Hitting window key to go to start didn't do anything. So I had to restart.
By 3pm yesterday there were 34 system events in the configuration history.
I ran the hardware scan again after I updated the Lenovo files, and you guessed it! Failure on the SSD (SMART Short Self-Test) and warning on the wireless. Nothing had changed. Except hardware scan is acting different than it did before I sent in the laptop for repairs. When it finishes, it instantly closes and just shows 100% complete. When I click on "see last results" it shows a screen called
Log Information,
Canceled 04/24/2015 n:nn pm
You have not done a hardware test on your computer
And the calendar in LSC only shows the very first hardware scan I did on Friday. Even the hardware scan screen shows the date and time of the last scan. It also shows the error code. In order to see exactly what is failing, I have to sit there and watch it very closely and snap a picture of the screen as soon as the error (or warning) shows up.
When I would try to run Windows update, it would hang up PC Settings. I couldn't even kill it using task manager because it didn't show up as a task. During this, I got a flag saying the firewall wasn't turned on. I tried to turn it on, but clicking on Turn on Windows Firewall didn't do anything. I tried to setup my Microsoft account but that just hung too.
I ended up running Windows Update FOUR TIMES to get all the updates installed. Every time I ran it, it said "Done!" and I would run it again and more would show up. The last time was this morning.
At some point, the error about SecureBoot went away.
Then, I created a bootable BIOS update disk. Following the ReadMe instructions, I went through ThinkPad Setup and verified several values. Of note:
Secure Boot was DISABLED. According to the ReadMe file, this should be ENABLED in Windows 8.1. I enabled it.
Under Startup/Boot, according to the ReadMe that came with the BIOS update, UEFI/Legacy Boot is supposed to be set at UEFI Only for Windows 8.1. Mine was set to "Both". I changed it.
In Startup, OS Optimized Defaults was DISABLED, even though it says right there (and in the BIOS update ReadMe) it should be ENABLED to meet Microsoft Windows 8 Certification Requirement.
After these updates, I flashed the new BIOS.
Then, I ran hardware scan again...
Now I have TWO failures on the SSD: Random Seek Test and SMART Short Self-Test. Great.
In the Event Viewer (that I recently discovered), it says my disk has a bad block. It just says The device, \Device\Harddisk\DR1, has a bad block. I assume this is the SSD...
There are 867 events in the event viewer - Critical, Error, and Warning...
Fifty-two of these are from October 7, 2013 - before my little laptop was a glimmer.
The rest are from when Lenovo had it and yesterday and today.
64 of them are the disk error.
341 are from DeviceSetupManager. 65 of those are from failed driver installs. 69 are for not being able to establish a connection to the windows update service. 64 are from not being able to establish a connection to the Windows Metadata and Internet Services (WMIS).
3 times it's rebooted without cleanly shutting down
60 of them are from Service Control Manager and say The TDKLIB service failed to start due to the following error: The system cannot find the file specified.
One of them says {Registry Hive Recovered} Registry hive (file): '\??\C:\Users\Default\NTUSER.DAT' was corrupted and it has been recovered. Some data might have been lost.
16 are warnings that various processors in Group 0 are being limited by system firmware.
12 say the certificate for local system with thumbprint <bunch of hex numbers> is about to expire or already expired.
108 are warnings for failure to load the driver \Driver\WUDFRd for various devices
16 are application errors
One is for the computer rebooting from a "bug check"
15 are for name resolutions timing out after none of the configured DNS servers responded.
10 are for SecureBoot being disabled.
14 for services terminating unexpectedly
15 are for WLAN Extensibility Module has stopped
61 are for applications not being able to be restarted because the application SID does not match Conductor SID
12 are for activation of CLSID timing out waiting for the service wuauserv to stop
So, I'll call them on Monday and open. a. new. case (#5?) - but really 7. And get A NEW BOX.
I'll keep you updated!Hi amycdero and welcome to the HP Forum,
I understand that you are having scanning and printing issues after upgrading to Mavericks OS X v10.9.1. I will try my best to help you resolve this issue.
In this document for Mac OS X: Scanning Software Does Not Open or Stops Responding are steps the may help you with your scanning issue.
This document for Fixing Ink Streaks, Faded Prints, and Other Common Print Quality Problems should help with the streaking printing issue.
I hope this information is helpful. Please let me know.
Thank you,
I worked on behalf of HP. -
What is a quick alternative to launching an enterprise DPS app if Apple Store rejects the App? We are under a major deadline and can't wait for Apple to approve. We want to host the app elsewhere. How do we host our DPS app on our client's website? Thanks.
Unless I misunderstand the question, you can't do what you're asking to do. Apple doesn't allow you to bypass their store and host public apps on a website. The exception is an enterprise app, which requires an Enterprise account with both Apple and Adobe. This type of enterprise app can be distributed only within the company. If that's what you want to do, you can learn more here:
Digital Publishing Suite Help | Creating viewer apps for private distribution
Distributing enterprise iOS viewer applications with Digital Publishing Suite | Adobe Developer Connection
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Battery, heat, and ringer issues
I recently purchased the Iphone 4s.. this is my first iphone
I did the update that Apple sent out to help the battery and it seems like it worse then before the update?? My phone has been off the charger for 45 minutes, I sent 1 text message, and had 1 phone call. The percentage is now at 87. It the last 2 minutes i have watched it go down 2%? Is this normal? Also, the phone gets REALLY hot...
If not, what do I do now??
Also, I keep missing phone calls because I don't hear the phone ring... but the ringer is all the way up..
Any help will be greatly appreciated!!mdorling wrote:
We've got the same issues, the BBM contacts went, now the BB won't charge ... we've tried all ways to get it to charge ... typically it's just over a month old so we can't get a full refund ... we are on here trying to find out what we need to do as we can't obtain a telephone number for BB customer services nor an email address only a tweet address which I haven't downloaded onto my handset. So am stuck!!! Any and all advice very gratefully received as seriously peeved with BB models now. My first BB was fantastic ... but all newer models have had problems ... think BB needs to ensure that all techy problems are fully ironed out prior to launching their new BB handset!
1. Connect your Z10 to the wall outlet charger for an hour and then with the Z10 powered on, and with it STILL CONNECTED, remove the battery for a minute and replace. This will normally reset the the on-device battery meter and allow the charging status and percentage to show more correctly.
2. Orange is your tech support contact and any issue which they cannot resolve, they should escalate up to BlackBerry tier two tech support, or you should ask/demand that.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code -
New Airport Extreme and iPhone Issues
I've had the networking day from ****. I previously had a 3rd Gen Time Capsule at our restaurant, connected to a Cisco 26port gigabit POE switch and Comcast digital voice and internet. Over the past few days, employees have reported trouble accessing the the Wifi network. After several restarts and firmware upgrades (including the dreaded "firmware problem" to fine update), nothing worked. I changed channels, back to auto, back to specific channels, back to auto. Made open guest networks. Nothing worked consistently. My iPhone might connect and my friend's might not. Nor his laptop consistently. Our Axis network cameras might take a bit extra time to connect. All quite random and quite frustrating.
So I swap out an older Airport Extreme (4th gen I believe) using the same configuration as the TC (Time Capsule). It works fine, except for the last port not working as expected. No matter, I plug the mac mini into the Cisco switch and off we go. Nevertheless, I'm still told we are suffering random Wifi issues. So I buy a brand new AE (5th gen) today to replace that one. Should work like a charm I thought. Right....
Several hours later, I finally have the new AE working, but only after doing several hard resets/factory restores, the works. For some reason, the mac mini could not successfully update any of the connected AEs - whether connected directly into the same AE, or if the Mini was connected to the switch. Nothing worked. Every time I tried to update the AE, it would hang and force me to unplug and plug it back in. It would also never save setting changes. I finally resorted to a friend's macbook to be able to restore it successfully. And once that worked, the mini was able to update the AE flawlessly. Our Point of Sales (POS) machines connect fine, our cameras connect fine, wifi printer connects, and the mini connects, and everything has internet.
Except my iPhone 5. Of course. It gets a signal fine (full bars). It gets an IP address. But I can't surf the web. Or download email. Or iMessages. Anything. No internet access. I try hard restarts on my iphone. I try assigning IP addresses by MAC address. I try resetting the AE. I try renaming the WiFi name. Nothing. I can make a guest network that works (on a different IP table, btw - 172, not 192.) But other than that, no access. Grrrr.
So I have a "working" AE router where some devices successfully connect (through wifi and ethernet) and some dont' (wifi iPhone). My iPhone connects fine to my home TC. So shouldn't be anything to do with that. But I'm at a loss. I'm going to go back and restore everything and power cycle everything tonight or tomorrow night. I don't know if that will help, but it's worth a try. Lord knows it feels like I've tried everything else.
Anyone have any good ideas of where to start besides voodoo dolls and baseball bats?I took mine back, because I was having these very same issues. We use contivity too. I was able to connect only to one of three of the servers we manage (in Europe). I couldn't connect to the servers in Asia or here in the USA.
Replaced the Airport Extreme with my trusty old d-link 624, and no issues connecting to any of the three hubs.
Otherwise, I liked the Airport Extreme, and I'll consider buying it again when and if they address this VPN issue. I work at home so its obviously a "deal breaker" for me.
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