So why am I still being billed for my old plan 3 months after upgrading?

I paid a rather large early upgrade fee to get a new phone and plan from T-Mobile to EE and have noticed even though i'd paid the remiander of my contract for T-mobile in lump sum they are still charging me anyway??? Quick google search shows this has been happening to people since at least 2013 yet they clearly have done nothing to sort it out??? Is this company serious? Now I'm probably going to have to go out of my way AGAIN and have to phone up AGAIN and sit on hold for 45 minutes AGAIN. All because YOU have made YET ANOTHER ERROR. AGAIN.
EE SORT YOUR COMPANY OUT YOU ARE A JOKE!!!!

Basically I had two numbers on T-Mobile, one contract ended on 03/05/2015 And the other I upgraded early to EE. I did this all over the phone. They explained i'd be paying the remiander of my contact in a lump sum which I have done and this lump sum is shown on my bills and payments on my EE account online. The payment for that EE contract has been going out in full every month at the ammount specified on my EE online account and my contract. No issues there. However another payment has been going out on the same day on a differnt diirect debit but to the same account for differnt amounts every month. I havent looked back fully but I have seen 3 so far one was £70+ the second was around £30 and the 3rd one which has been taken today was around £30 as well. So well over £100 has been taken from my account and I really can not see why.

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I cancelled my creative cloud membership on the 29th of janurary but I've just been sent an invoice for the bill of this years payment. Luckily there isn't enough money in my bank account for it to go through. But why am I still being billed?

I don't know why Im being billed for it when i spoke to the online service team he told me that i wouldn't be billed for this year and now they are trying to charge me for it. I'm a student and I don't have that kind of money to pay for it so I'm not keeping anything in my card account to make sure that it can't be taken out. How do I tell them again that I'm not paying for it anymore
Seriously annoyed

This is an open forum, not Adobe support... You need Adobe support to cancel a subscription
-start here https://forums.adobe.com/thread/1703848
-or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html
--and two links which may provide more details, if the above links don't help you
-http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
-http://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html

MY BT COMPLAINT! still being billed for faulty ser...

Good Evening,
I'm not usualy the type of person to complain, however, I feel my hand has been forced by some very unhelpful staff in your customer services department.
I opened my account with BT in January 2010, when the 1st bill arrived you had billed me for a period BEFORE I had recieved any service and also attempted to bill me for a free vision box. this is the only issue that has ever been resolved.
My broadband/vision service has never worked properly, constant connection dropouts, homehub resets, service not available etc etc. several conversations over several months with your staff and an engineer visit, BT have not resolved my issues.
I became aware yesterday, Wednesday 12th May 2010, after running several line quality/speed checks that the maximum speed available to me was 2400 Kbps, yet all results from testing when the line was actually usuable were below 1600 Kbps, despite only being 1 mile away from the exchange. I purchased your services on the assurance from my very 1st telephone call that I would receive a minimum of 8000Kbps and upto 20000 Kbps. My conclusion is your services were mis-sold to me, Had I known about the true capability of my line I would never have ordered BT services.
While I am happy to carry on paying for my landline service, I am not prepared to pay for a non existent broadband/vision service that has never worked as intended since the day it was installed. Despite the many many calls to resolve the issue over the past 4-5 months and an engineer visit, the problems still persist.
What I DO NOT expect, is the rude and obnoxious call center staff that I spoke to this afternoon, After asking to speak to someone in a higher posistion to call me, I felt the need to hangup, and terminate the call before I told her how obnoxious/rude her manner was. I did not get her name, but I'm sure you can pull any records up, if indeed she did make any.
My bill has been paid every month without any problems, yet despite several 'promises' that I would be reimbursed for the lack of service since I had them installed, nothing has transpired and I am now in reciept of yet another bill for services I cannot use.
I have spoken to a very polite/professional young lady in complaints called Janice who has provided me with a reference number for cancellation of my broadband/vision service, yet when I was passed to customer services to resolve the billing issues, the young man who's name I could not understand, was very unhelpful and refused to pass the call onto a supervisor/manager.
My direct debit instruction is now cancelled until BT can provide me with a satisfactory resolution to this matter.

I have recieved a letter today confirming cancellation of my direct debit instruction.
"I Can confirm that this request has now been actioned and you will receive quarterly bills in future."
bloody right it's been actioned, I cancelled it myself!
"However, I would draw your attention to the £68.57 presently outstanding on your account, payment of which is due immediately. Please note that failure to make this payment may result in your telephone service being restricted without further notice."
You mean I am still liable to pay the ADVANCE charges for a broadband/vision service I no longer have! I don't think so. As for restricting my telephone service, don't bother, CANCEL IT INSTEAD! This is now beyond an absolute bloody joke.
If big businesses like BT think they can bully/manipulate the consumer in this way, then they have another thing coming. I have paid you people for 5 months for an unusable service.
This is not something that BT are going to get away with.

A fraudulent order placed on my account was cought and cancelled by Verizon, but I'm still being billed for it.

I am a Verizon customer in North Carolina. For the past few months I have been unsuccessfully trying to correct a problem with my account that seems to be getting so out of hand that now when I call to address it, the Verizon representative can’t understand the issue. So I’ve decided to put the issue down in writing to see if someone here can help me…
On May 22nd I received a text stating that my address had been changed. Shortly thereafter I received a phone call from the Verizon fraud department trying to verify an order that was placed on my account. When I told them that I had made no such order, It was explained to me that someone had likely obtained my account info and fraudulently ordered equipment in my name to be sent to an address in Ohio. I was told that the order would be cancelled, my address was changed back to my correct North Carolina address, my MyVerizon account was deleted and I would have to create a new one, and that I would not see any impact on my bill as a result of this issue.
The following bill I received, dated 6/21/14, included $84.66 of normal charges that I had seen on pretty much every bill before that, and $65.71 worth of equipment charges (which included a $24.99 Edge Agreement payment, and $40.72 for Ohio State sales tax) that were a result of the fraudulent order. When I called to complain about it, I was told by a rep in the Billing Department that there was nothing they could do to correct it, and I would have to speak with the Fraud Department. They forwarded my call to a number that no one answered. Eventually a machine picked up and stated that I would have to fill out a form and someone would call me back, and the machine hung up. I then paid the amount I owed of $84.66 on 7/15/14.
The next bill, dated 7/21/14, showed; a balance forward of $65.71, monthly, usage and tax charges equaling $94.63, a late fee of $0.41, and equipment charges of $24.99 (fraudulent Edge Agreement). When I called this time I spoke with a rep that actually did a very good job of explaining the situation to me that even though the order was cancelled, the Edge Agreement that was signed in my name (fraudulently) had to be cancelled through a different process, and only the fraud department could initiate it. She stated that the “form” that had to be completed to get the fraud department to call a customer back was only available to employees, and not the public, so she would have to make the request. She also stated that she’d put a note in my file that an issue with my bill was being worked on so that my service would not be shut off. I never received a phone call from the fraud department. I then paid the monthly usage and tax fees of $94.63, and the late fee of $0.41 (even though I didn’t really owe it in my opinion), totaling $95.04 on 8/18/14.
The next bill dated 8/21/14, showed; a balance forward of $90.70 (which equates to the equipment charges of $65.71 and $24.99 from the previous two months), an Adjustment of -$10.00 (which was a correction made when I questioned the overusage fee from the previous month), $84.60 of monthly usage and tax fees, a $0.84 late fee, and another equipment charge of $24.99 (fraudulent Edge Agreement). Again, this time when I called I was told the billing department could not help me, I was forwarded to the fraud department and the machine hung up on me. I then paid $74.30 to cover the monthly usage and tax fees on 9/11, while taking credit for the -$10.00 adjustment that I essentially overpaid the month before. Due to a math error on my part, at this point I should have owed $0.30 because I owed $74.60 ($84.60-$10.00) and only paid $74.30.
The next bill dated 9/21/14, showed; a balance forward of $116.83 (which equates to the equipment charges of $65.71, $24.99, $24.99 from the previous three months, the $0.84 late fee from 8/21, and the $0.30 balance that I actually owed), an Adjustment of -$1.14 (due to a “Fed Univ Srv Credit”), $84.60 of monthly usage and tax fees, a $1.25 late fee, and another equipment charge of $24.99 (fraudulent Edge Agreement). This time when I called, I was forwarded to the fraud department, and someone actually answered the phone! After explaining the situation yet again, I was comfortable that the rep understood my situation, and I was told that they would submit an Edge Agreement cancelation form, which would have to be reviewed by their superior, and then the account would move on to someone who did some kind of balance analysis to see how my account was to be credited for charges that were a result of this fraudulent Edge Agreement. They said I would receive a phone call in a few days to verify the changes that were made. I never received a phone call. I then paid $84.60 to cover the monthly usage and tax fee on 10/1. At the time I made the payment, I wasn’t sure what the -$1.14 adjustment was for, so I didn’t account for it in the payment. Though, understanding now that it had nothing to do with my account problems, I basically made an overpayment of $1.14 in the 10/1 payment, and accounting for the $0.30 that I actually owed from the previous bill, at this point, my account should be at -$0.84 ($0.30-$1.14), that is that $0.84 is owed to me from Verizon.
Which comes to my latest bill, dated 10/21/14. The bill shows; a balance forward of $141.93 (which equates to the equipment charges of $65.71, $24.99, $24.99 and $24.99 from the previous four months, the $0.84 late fee from 8/21, the $1.25 late fee from 9/21, and the -$0.84 balance that was actually owed to me), $84.61 of monthly usage and tax fees, a $1.36 late fee, and another equipment charge of $24.99 (fraudulent Edge Agreement). When I called this morning, the rep I spoke to didn’t seem to know which way was up, and didn’t see any problem with my account. As I started to explain the whole situation again, we were disconnected, which prompted me to write this letter. Because I’m tired of explaining this to everyone I speak to, every time I call, and the story just keeps getting longer. I will be making a payment today in the amount of $83.77 to cover the $84.61 of monthly usage and tax fees, and accounting for the -$0.84 starting balance that I should have.
At this point, I’m receiving 2-3 automated phone calls and text messages from Verizon on a daily basis (which could probably be considered harassment) telling me my balance is past due, yet when I do finally get someone on the phone who understands my issue, I’m told that things are being done to resolve this, but obviously they are not. I need this issue to be corrected ASAP. I’m done trying to explain this issue over the phone. I NEED SOMEONE TO CONTACT ME IN RESPONSE TO THIS LETTER, TO EXPLAIN TO ME HOW THIS ISSUE WILL BE RESOLVED BY VERIZON. I will continue to make the payments that are valid due to my usage, but I will not pay any fees associated with an order that was not only identified by Verizon to be fraudulent, but was cancelled by Verizon within the hour that it was made.
Secondary to the issue explained above, I also have an issue in regard to my Hardware Upgrade Eligibility date. When the fraudulent order was made my upgrade eligibility date was reset to 24 months after the order was made (05/2016). Since the order was cancelled, and the issue above should be resolved shortly, my upgrade eligibility date should be put back to the date it was at before the order (which was sometime in March of 2015, which corresponds to the date that my contract ends). If my upgrade eligibility date is not corrected, and my contract expires, I will not be staying with Verizon.
As I write this letter, I have received yet another text message informing me of my past due balance. PLEASE contact me at your earliest convenience, or forward this letter to someone who can help me resolve these issues.

First thing to always do is write a Certified Return Receipt letter or just copy the post you made and send it to Verizon Wireless and dispute it in writing.
Then walk down to your local court and file a small claims court case against Verizon for all the fraudulent charges. Verizon will call you before that court case and then it may be possible to get this wiped off your account.
Also file a BBB complaint http://www.bbb.org
Again Verizon will contact you to offer to settle. Get the settlement in writing not verbal. Or proceed to court.
Sorry you are going through hell for something you should never have had to go through.
Good Luck

Still being billed for credit amount we were told to take

We recently changed our services and were told that we had a credit to take on our next payment. We did take the credit, but our bill now shows that we still owe that amount. Would like to get this resolved before Comcast tries to charge us a late payment.

Hi DAS817,
I am showing a credit balance on your account. If you are looking at this online, the online billing my not update until your newest billing statement comes out.
Thank You

STILL GETTING BILLED for previous residence

I moved from NJ to NYC and I am still getting billed by Verizon. I was told the move would be simple, so I transferred my service. However when I moved, they opened a new account for NYC, but Verizon never transferred my account. They then told me that the NJ account had to be cancelled and cannot be transferred. I was upset but couldnt do anything about it. What was really annoying was Verizon charging me a cancellation fee after they had told me that they wouldnt. So they eventually cancelled my account. BUT I AM STILL BEING CHARGED EVERY MONTH. I have been on the phone with them several times and keep getting bounced around like a pinball. Each department keeps saying that the accounts department, doesnt deal with billing, billing doesnt deal with accounting, they dont deal with the actual service. How do I get this fixed? I am still paying for service in NYC, and am still getting billed for my old account that they claim to have cancelled. This has been the worse experience ever! I have called multiple times and this problem has not been resolved.
Solved!
Go to Solution.

Your issue has been escalated to a Verizon agent. Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board. you will find a link to the private board where you and the agent may exchange information.
To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer that solved your issue as the accepted solution.

Why am I being billed for e-mail when I have a BT ...

We moved back to BT for Broadband and TV so I could retain my BT email without having to pay extra for it, but I am still being billed. Why is this?

If you were paying for BT Premium email you would need to cancel it if you no longer want it. It will not automatically be cancelled when you become a BT customer. Call BT on 0800 111 4567.
Before doing that make sure that the email address is linked to your BT Broadband account. See link how to do that.
http://bt.custhelp.com/app/answers/detail/a_id/44864/~/bt-mail%3A-can-i-link-my-existing-email-addre...

I have a subscription for Ireland and still being billed on credit?

I have a subscription for Ireland and still being billed on credit?

Hi, macconad
Welcome to the Skype Community! Thanks for choosing Skype for your needs of calling Irish phones!
Please be aware of the calling plan you have chosen. Somewhat often, some customers have chosen a Landline-only minutes/subscription plan and have attempted to dial a mobile phone with their surprise to the additional charges they weren't expecting.
Did you choose a landline-only plan?
This means that calling an Irish mobile phone number will result in additional costs deducted from your Skype Credit. There's also a mobile and landline plan for a higher premium. You'd still be taking advantage of Skype's low calling rates.
For your reference, here's the pricing for Republic of Ireland:
Click on the image to visit the rates page. If you have made the correct purchase and really cannot call any Irish number without spending Skype Credit, please let us know. Otherwise, I hope this satisfactorily addresses your concern.
If you've got questions about Skype,
We've probably got answers to them!
Community-based support from people who use Skype everyday - That's powerful stuff!
If you have something on your mind about Skype - a question or feedback - let us know!

Why am I being billed for pandora !!!

Why am I being billed for pandora when u download the app for free

This forum is for questions from those managing sites on iTunes U, Apple's service for colleges and universities to post educational material in the iTunes Store. You'll normally be most likely to get help with this sort of issue if you ask in the general iTunes forums.
Answering quickly, though, Pandora offers both a free level with ads and a paid level without ads. You apparently subscribed to the paid level. You should be able to unsubscribe via this information:
http://support.apple.com/kb/HT4098
If not, contact Pandora.
Regards.

Why am I being billed for something I did not do

Why am I being billed for something I did not do

Contact iTunes support:
http://www.apple.com/support/itunes/contact.html
Also, look at your purchase history: iTunes>Store>View My Account>Purchase History.
Change your password immediately if you feel unauthorized use of your account.

Being billed for free workspace?

Hi, I think I am being billed for using the free ML workspace, or at least misunderstand why I am being billed a monthly charge for ML.
I see a monthly charge for one ML seat, and have one workspace which was migrate from the preview. The workspace shows as being free under settings. The workspace does not show in the manage.windowsazure.com portal. I can create and delete additional
workspaces.
I was only exploring ML, and wish to cancel the monthly charge. How do I go about that?
Many thanks in advance,
Andrew

Thanks for replying hayling12.
The bit I should of added was "All the customer of BT is facing same problem and it will be fixed within 5 working days no worries"
(my bold and no that's how it was written)
So is it a big problem? And are others being billed incorrectly?
-+-No longer a forum member-+-

My purchase does not show on my creative cloud account but i am being billed for it

my purchase does not show on my creative cloud account but i am being billed for it

Some general information for a Cloud subscription
Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
-Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
or
This is an open forum, not Adobe support... you need Adobe staff support to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"

Being billed for a phone I don't even have anymore

I visited Rome at the end of January, where my phone was stolen. I immediately suspended my account, and deferred billing until the account was reactivated. From what I read, the phone would be reactivated in 30 days, but it wasn't. And then I received a bill for the months of February and March. My service is still suspended, and last I looked was suspended until June. I was never notified that even if service wasn't reconnected, I would still have to pay for a phone that I no longer had. Since I'm living in Turkey currently, I can't just call the customer support line, and they seem to have removed the option of support by email. How am I supposed to dispute these charges?!

You are not being billed for the phone, you are being billed for the line of service you purchased on your 24 month contract. You can suspend service for a few months with or without billing. If you suspend with billing, you will continue to be billed but the months left on your contract will continue to count down. If you suspend without billing, you will not be billed, but the months left on your contract will remain constant until the suspension ends. The suspension will automatically end after 3 months, I believe. If you have no intention of using the line, you could pay the remaining ETF to cancel the line. Or, you could cancel any data plans or texting plans or insurance, etc. and get the cost down to around $14 per month and just "ride it out" until the end of your contract.

I'm being billed for itunes that were free

I go and check my purchase history and on the dates that I have billed a dollar on my bank statement I go to my itunes account and it was a free application. Why am I being billed for it if it is free.

Are you adding or changing your credit card details on your iTunes account ? If you are then each time that you do so a small temporary store holding charge may be applied to check that the card details are correct and valid and that it's registered to exactly the same name and address as on your iTunes account - it should disappear off your account within a few days or so.
Store holding charge : http://support.apple.com/kb/HT3702
Or is this happening after you've downloaded the apps ? If it is then do the apps allow in-app purchases to be made in them, or do they have auto-renewing subscriptions in them : http://support.apple.com/kb/HT4098 ?

Being billed for old address & "free" installation with Mover's Edge

I moved on 8/1/15 and used the Mover's Edge service. The CSR I spoke with on the phone when setting up my move said many times that the installation would be free of charge. No one had had service at my new address since 2009, so a tech did need to come out, but the CSR told me at least 4 times that he waived the installation fee for me. MY two issues as follows: OLD ACCOUNTBilled for a full month for service 8/1 - 8/31. Service was disconnected 7/30/15. I moved away from this address on 8/1/15. NEW ACCOUNTBilled $35 for installation that was supposed to be free with Mover's Edge. I spoke to a CSR via the online chat feature yesterday (8/5/15) who claimed to have "made notes" of these issues on my account. What do these notes accomplish? Hoe do I even know she did anything? When will the correct amounts ($0 for the old account, and about $60 for the new account) be reflected? What do I have to do to get someone to help me? Why am I seemingly being punished for using Mover's Edge? Please help me!

alphakat84,
I am so sorry for the delay! I have sent you a private message so that we can discuss your billing concerns more freely.
At the top of each Forum page, you will see a small gray envelope icon. This icon will have a number next to it if you have any new messages waiting. To open a PM to read it, double click on the envelope. If you click on the white envelope a window will open with tabs for your Private Message Inbox, Sent Messages, Friends, Ignored Users, and Compose new Message. You can also access this area by clicking on the Username in a Thread or post. By default, Private Messages are enabled. You can disable this feature in My Settings>Preferences> Private Messenger.

So why am I still being billed for my old plan 3 months after upgrading?

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