SO28 - Incomming E-mail distribution

Hello Gurus,
I am unable to set the e-mail address of recipient for object type ERMS SUPPORT2. As I enter the E-mail address for new recipient, System ask for communication method. Where to define that ?
Prompt solution will be appreciated.
best regards
Ravi Kumar

hi
system is p[romp[ting yopu rightly too,just go to SPRO
and there you can search the communication method
under CRM,go to marketing ,marketing planner,there you can have your define your communication medium.
or simply in search write define communication medium
you will get your options
defining communication medium is essential as it is the mode by which you will be able to use your mail or any other mode to communicate with others.
just define the communication medium as INT.
it will solve ur probs
best regards
ashish

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