Social Miner Chat support

Hi
On release notes it is said that Social Miner-UCCX chat (officially) only supports IE 10-11 and Firefox Enhanced Support Release 31.
These days, other browsers like Chrome, have a big chunk of the market and since Social Miner uses JQuery we would like to know why is this limitation is in place.
Thanks
Alex

CUIC is within UCCX and is supported in BE6K no issues there. Social Miner is a separate VM and isnt' one of the supported apps from all the documentation I have seen. Social Miner is used for web chat but isn't really solely dedicated for CCX, It can also be used as a standalone app.
Srini

Similar Messages

Social miner + CCX chat configuration

hay
i integrated cucx with social miner ver 9
the integration is fine
after fill in the html web i recive the massege "All customer care representatives are busy assisting other clients. Please continue to wait or try again later."
in the campaign feed, the social contact is going up every massege ,and the agent desktop web page is login status
the issue is that i dont c the chat working in the agent desktop at all
i dont recive nothing....like somthing is missing......
any ideas???
tk
shoham

CUIC is within UCCX and is supported in BE6K no issues there. Social Miner is a separate VM and isnt' one of the supported apps from all the documentation I have seen. Social Miner is used for web chat but isn't really solely dedicated for CCX, It can also be used as a standalone app.
Srini

Cisco Social Miner 9.0 with CCX multisession chat

Hi There
We are currently testing Social Miner with a customer customer and would like to know the following below
When the Agent start a chat session with a customer the "login-user-id" is shown to the custome.r Can we rather get the “Display name displayed in the web chat instead of the “login user-id” (as it is now).?
Can we "promote” if the chat its open or not ,"sort of a trigger point" that should be as if the agent is logged into social miner, then pushing information to the chat web site that it is open and should be seen by end-user that the chat is available before they submit their issue ?
Before UCCX 10.5 We want to use a Single CAD client using multi chat windows in the integrated webrowsers. Of course we will use several Chat Agent-id's one per chat session. We know that in UCCX 10.5 there will be support for “multisession chat" but until then we want to use several webbrowsers in the CAD for chat
Question: is this possible?
rgds Mikael

Hi Mikael,
For Multisession you will need SocialMiner 10.5 with CCX 10.5. SocialMiner 9 will not work for multisession.
Please find the answers to your questions below -
1) We are working to deliver the feature to set aliases for agent which if set will land up in the customer page instead of the login id.
2) We don't have the auto trigger, what we have is a auto answer which suggests that no agent is available currently. This is notified as soon as customer sends the issue request.
3) We don't support this. However you can play with browser profiles and can launch multiple browser instances in different profiles and have multiple logins on stand alone browsers. This is not tested and I am not sure if the feature will work end to end.
Thanks and Regards,
Praveen

BU Stance on CUIC and Social Miner (CCX Web Chat) on BE6000

Could the BU give the field some clarification on support of both CUIC and Social Miner (for Web Chat) co-resident on the BE6000 platform? Both applications require VMs and are a part of the CCX 9.0 release. These applications are not mentioned in the "gang of eight," however one could argue they do fall under CCX.

CUIC is within UCCX and is supported in BE6K no issues there. Social Miner is a separate VM and isnt' one of the supported apps from all the documentation I have seen. Social Miner is used for web chat but isn't really solely dedicated for CCX, It can also be used as a standalone app.
Srini

UCCX Chat with Social Miner

Hello,
I have been testing UCCX 9.0 Chat functionality integrated with Social Miner, and found the following things:
There is a way to configure UCCX in such a way that, Chat sessions will not be presented to Agent, if that Agent is already on a Voice Call. This is ok.
But when testing inverse, I have found that, when Agent is having an active Chat session, the Voice call is still presented to operator if he/she were in Ready state. So Agent should manually set the Voice state to Not Ready each time, so that when chatting the new voice calls will not get to him.
Well, is there a way to tell UCCX not to send new Voice calls to Busy with Chat Agents automatically, so that Agent will not have to change the state manually each time as the new Chat session is presented?

Hi,
In UCCX, Voice calls always takes the priority over the email\chat. Inoreder to not get the Voice Calls Agents have to manually Push themselevs to Not-Ready state.
Thanks,
Anand
pls rate helpful posts !!

Social Miner - UCCX and position in Chat queue

Hi
Position in queue for web chat customer. It is possible?
UCCX is integrated with Social Miner for webchat.
Alex

its not available in UCCX - 10.6 , May be in future release

Cisco social miner

Hi team
My client would like to implement social miner CCX 9.x but their concerns are that the server sits on the internet facing zone DMZ and the data base that house the transcript for web chat resides in the DMZ instead of the secured zone.
Any suggestions out there from any experts will be appreciated.
Sent from Cisco Technical Support iPad App

Hello Fayiz,
What is the version you are using?
Regards,
Shabeer

Parsing Eroor when opening chat support

Hello all,
I am trying to figure out what is wrong with a chat support link on a website that I frequent, but I am not an XML guru, and need some advise please....
When you click on the link, a window used to ope that prompted a chat session, but now it gives me the following, confusing error:
XML Parsing Error: no element found
Location: https://chat4.mioot.com/miootdev/webclient/CheckNickName.aspx?visitorID=0&sessionID=0&skillID=1&Called=V&pCode=1742&Who=A5520&prechat=yes&preview=no&t=1377906385513&rurl=&url=http%3A//www.mmosave.com/item-wow/
Line Number 1, Column 1:
Can someone please explain to me what this error means, and provide a reason for it??
Oh yeah, and thanks in advance!!

I seem to have found a possible fix or work around or something. Your post saying about auto updater made me think of the option in
Tools > Options > Advanced > Automatic Updates
If you turn off automatic updates, mine has seemed to stop crashing after restarting Skype.
Hope this helps you as well!
EDIT: Nope, this works, but only for a little bit at a time, but where I use Skype for video calls, it's no good.
Please fix this ASAP Skype!

Where can I make a complaint? Chat support was rud...

Hi, I have an issue with the credit I purchased for my skype manager. My main account and business is registered in the UK, skype manager for some reason decided to set the default currency for my account in Euro, when it should have been GBP. When I purchased the credit I noticed that it was converted to Euro. So I went back to change my skype manager settings, and the credit amount was again converted using the exchange rate. Therefore without even making one phone call, my skype credit went from £10, to £8.111 I think this is absolutely disgraceful and when I contacted chat support the representative didn't even bother to try and find a resolution. After 10 mins of waiting for a response, gave me a cheeky response and exited. i would like to complain directly to Skype, but I have been unable to find a complaint process nor email to send it to. Any help would be appreciated. Tim

uk_source wrote:
i would like to complain directly to Skype, but I have been unable to find a complaint process nor email to send it to. Any help would be appreciated. Tim
Hello Tim and I'm sorry that you have had this experience.
I have forwarded your complaint to a colleague at Customer Support who will investigate and you will be contacted.
I'm also moving your post.
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

UCCX 10.5 and Social Miner?

Hi
I know that the web chat features of 10.5 run on the social miner platform that ships with CCX once the server license has been acquired. Does this license let you leverage the other features of social miner like Facebook/Twitter/RSS Campaigns? Or is it just limited to web chat?
Thanks

Did you ever find out more info on this, or are you still stuck on it?

Hi, i am having an issue with a basic motion scroll effect. I already watched and read every tutorial out there regarding this topic and even tried the adobe chat support, but the guy on the other end of the line disconnected me-, probably he didn't unde

Hi, i am having an issue with a basic motion scroll effect.
I already watched and read every tutorial out there regarding this topic and even tried the adobe chat support, but the guy on the other end of the line disconnected me…, probably he didn't understand what i wanted from him because english is not my native language, so a will try to be very, very clear about this one..
please note, that i am new to muse, this is my first project ever.
my idea is as following:
when the customer comes to our companies site, he just sees our logo on a white Background. the logo consists of, say, four elements. when the customer scrolls down, the logo starts to disassamble: first the first part of the logo flies out the left side of the site, then the second part of the logo vanishes down, then the third part of the logo flies to the right, then the fourth part of the logo flies to the top and out of the customers view. given what i have seen, it is possible to do that….
so…..
now i have the four parts of my logo imported as png files into muse and assembled them in design view to build our companies logo. I select every one of the four parts and go into the scroll effects tab left beside the layers tab. first i enter the same values for every one of the four parts: initial motion: 0x and 0x again for the left and right motion; key position ( t-handle) : 0px; final motion: 0x and 0x again for the left and right value.
now i hit "preview".: the logo is "pinned" at the correct position, i can scroll but the logo stays where it is. so far so good….
now i select all the four elements again and go to the scroll effecs tab. at "final motion", i click the down arrows and enter 1x. I hit Preview…
when i am scrolling down the WHOLE logo goes down…. so far so good.
NOW i want the first part of the logo to go down, THEN the second part to go left, THEN the third part to go up, THEN the fourth part to go right.
so i select ONLY the first part, go to the scroll motion tab, at "final motion" i click the left arrows, then i enter 1x.( the up-down value, i set to 0 again).. i hit Preview…
the first part of the logo goes left as soon as i start scrolling, the other three parts still go down at the same time…
NOW i want the second part of the logo to start moving, when the first part has left the scene, not at the same time as the first part.
SO I SELECT THE SECOND PART AND DRAG ITS T-HANDLE (KEY POSITION) DOWN TO, LETS SAY, 200PX. SO IT STARTS MOVING ONLY AFTER THE CUSTOMER HAS REACHED THAT POINT, RIGHT?
BUT WHEN I PREVIEW THAT ****, THE LOGO IS NOT TOGETHER ANYMORE, THE SECOND PART IS FLOATING ANYWHERE ELSE BUT WHERE IT SHOULD BE…..WTFF????
short: when i move the t handle, the initial position of the object changes. thats what i said to the adobe employee, but he said, that thats the expected behavior….
but if thats so, how can i have my four parts correctly together, so they form my logo, but with different t handles, so that they all start to move at different times??
Pleeease help me, i am dying of frustration here…..:( that behavior cant be right, right?
Thanks so much to everyone who actually reads this post and tries to help…….
All the best,
Niki Lapan

Thank you so much for helping,
But i really wonder how you did that. did you always switch between design view and preview view, then change the key position for 2px then switch back, to align the four letters? because i imagine that can get really frustrating, if you have a logo consisting of 58 parts instead of 4!:)
Anyway thank you very much for your time and effort!!!!

Trying to update my credit card for Creative Cloud account but chat support is always repeating the same thing?

I'm just trying to update my credit card info for my Creative Cloud account, it's been 6 times I've contacted chat support.
Every time they repeat the same questions & answers over & over.
"What's the name on the card?"
-I give it to them.
"It will take 4 to 5 hours to update."
-I wait a day, same problem, then contact them again, same question & same answer. They don't give me a reason or any indication why my card didn't get charged.
I re-phrase my questions, always same answer:
"Your payment details are updated, your account will be activated in 4-5 hours."
Are they robots?
Is there actually somebody on the end of the chat, is it possible to talk to a supervisor or someone that could help me give you money so my account doesn't expire?

Well, today my tools are going to be deactivated because my account is expiring.
Still no solution or feedback on the status of the issue relating to the fact that my valid credit card is stuck in a processing limbo in their payment system.
The biggest lesson learned is that subscription software & cloud based services are too risky for a professional production pipeline.
Imagine if I had employees and a huge deadline this week, I would have to explain to my clients that the reason I can't deliver is because Adobe can't process my credit card for whatever reason, and they deactivated my tools.
Now, I probably won't be able to work today but at least this situation as forced me to re-evaluate how I'm going to build my new workflows and those of my clients.
I was actually planning to convert my video production pipeline to Adobe Premiere but now, it's guaranteed I'm staying with Final Cut.
Same thing for my photo retouching & motion workflows, I'm stripping out every Adobe Cloud tool from it.

HT1349 New Mac mini 3d support ?

i need confirmation that the new mac mini 599$ version with intel HD 300 graphics is able to output HDMI 1.4a 3D to any 3d tv or projector... ?q

The current (introduced in in late 2012) Mac Mini will support one 30" Apple display.
14. Which monitors work with the Apple Mini DisplayPort to Dual-Link DVI adapter?
Use the Mini DisplayPort to Dual-Link DVI Adapter to connect your computer to a 30-inch display that includes a dual-link DVI connector, such as the Apple Cinema HD Display. Note: For such displays, be sure to connect the USB connection on the adapter to the USB port on your Mac; also connect the USB connection from the display to the USB port on the adapter.
Apple Mini DisplayPort adapters: Frequently asked questions (FAQ)
Also see:
Apple Cinema Display (30-inch DVI) might show 1280 x 800 as maximum resolution

Do mini's support dual monitors?

Do mini's support dual monitors? If yes, how are they connected.

Yes. It depends upon the the model Mini you have, The current ones have to video outs.
- Thunderbolt. You can use a MiniDisplay Port to VGA or MiniDisplay Port to DVI adopter if you do not want to get a Thunderbolt monitor.
- HDMI. The Min comes with a HDMI to DVI adopter. The HDMI port to not support a HDMI to VGA adopter.

Mini Display supports Audio out on HDMI?

Hi,
http://support.apple.com/kb/ts3065
This tells that mini display supports audio out for hdmi. Does this apply for MBA?
I can read english pretty well so for those who wants to tell me the article states Macbook (13inch mid 2010) is not MBA, the product description states that moshi mini display supports audio out and MBA.
Some genius bar folks please advise.

Hi,
a loong look at the product desrciption here http://store.apple.com/us/product/H1824ZM/A?mco=MTgxMzM1NzE shows some '*' at "audio support".
And the '*' then clearly states that *Audio support is only available for MacBook Pro 13/15/17-in. mid-2010 release; iMac 21.5/27-in. early-2010 release".
So video with it and a MBA => yes ; audio with it and MBA => no.
Regards
Stefan

Social Miner Chat support

Similar Messages

Maybe you are looking for