Soften the edge of a wipe???
As a recent FCP to Premiere switcher I'm still finding where things are etc in premiere but the one thing I cannot seem to find is the ability to soften the edge of a wipe transition. Am I missing something??? Thanks!
Brilliant ! and I was looking in "Video Transitions" and not "Video Effects" the whole time! Thank you sir!
Similar Messages
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How can I soften the edge of a person in a photograph without changing the background?
I need to soften the outline of a girl in a photo without changing the background. I have tried the Modify Edges tool in the selections menu, but the results of the feathering command do not show up on the photo. Help!
Or you could brush with the Blur Tool.
-Noel -
I have video footage for which I have laid a photo over the top with 60% opacity, the photo has hard edges, how can i soften them
This will do it, also.
http://www.fcproxuniversity.com/downloads/templates/Picture_In_Picture.zip -
Any way to soften the edges on a background in a "Basic Slate" title?
I'm using Spherico Basic Slate to create my Lower Thirds. The film is in another language so I have to subtitle too- so it's getting to be a lot of text on the screen. I am using a black background with white letters (opacity at 50%) I hate the edges on the background though, and I'm trying to soften them. I tried Soft Edges but that didn't work- it spread the edge all the way across the frame. I just want to soften up the end of the background a bit so it's easier on the eye. Thanks for any advice.
The film is in another language so I have to subtitle too- so it's getting to be a lot of text on the screen. I am using a black background with white letters (opacity at 50%) I hate the edges on the background though, and I'm trying to soften them. I tried Soft Edges but that didn't work- it spread the edge all the way across the frame. I just want to soften up the end of the background a bit so it's easier on the eye.< </div>
There are many subtitle plugs for FCP; we use Digital Heaven's subtitler.
Your desire for expedited workflows "stuff like this" is not commercially viable or someone might have created a plugin especially for the purpose. Maybe they have. Where have you looked? Hundreds of plugs for FCP are on the market or you can write one of your own. The development tools for FXPlug and FXScript are easily researched and located and downloaded if you are inclined to write code or use nodes.
However, creating lower thirds is a standard video editing chore. You can create lots of presets for various sizes, transparencies, and colors of backgrounds (anecdotal drivel: we used to call them "pills" because of their shape) save them and just pull them from a bin.
bogiesan -
Did you know the tablets are now available with the Edge program?
While tablets are now able to be purchased with the Edge, the Device Payment Plan has been discontinued. So, if you want to pay over 12 months, to keep unlimited data, you are out of luck. Either full price, or lose it and use Edge.
Just another way for Verizon to get rid of unlimited.I would check again. The problem is when you went to a corporate store and that is the only way to get it. The stores were telling customers that Verizon's device payment plan was only for tablets.
That is the first lie on their parts. The second thing the store would tell customers that if you used the plan you would still lose unlimited data, lie two.
You could not grandfather in a plan such as the device payment plan. Grandfathered to whom? Those who already choose it and are on it? Those who got grandfathered in how? Maybe a wrong choice of word in your post.
Like Ann154 the plan is still showing on the Verizon wireless site.
I also called my former account executive at Verizon and he said he knew of no discontinuance of the program.
So unless you have advance information via working for Verizon wireless I would wait for the news release.
In your case I would go to a corporate store and insist on them honoring the Device Payment Plan. Maybe mention your attorney, or a state regulatory agency etc.
Good Luck -
Anyone know how to get out of the edge program?
I dropped my old phone in the toilet and it was not time for an upgrade. Therefore, I went to the get a phone under the Edge Program. I specifically asked the rep at the store if I could go back to two year contract after I paid off the 50% of the program and he said yes. I hate this program. I only did it because I needed a phone and was not due an upgrade. Now I understand that the only way I can get out of the Edge Program is to pay off the entire balance of the phone...which is outrageous. I no longer want to pay monthly installments. I want to pay a one time 2-year upgrade fee and start a new contract. It is my understanding my only choice is to pay off the entire edge or return the phone to Edge up. Problem is my phone has a small crack that I didn't realize was there until my son told me about it. If you look at the phone normal you don't see it but if you look at it from an angle you can see the crack.
I only want to get out of Edge. I will have paid off 50% by January and want to go back to a normal 2-year agreement...but I do not want to return the phone although I will if I have to, that is if they will take it back with a crack. Otherwise, I would need to pay the insurance to get a new phone and then turn it in. This still cost me money. I am contemplating just paying off the rest of the balance and then maybe it will say I can get a new two-year contract, like it does for the other phones on my account.
I have been a verizon customer way back when it was called Bell Atlantic Mobile and you would think they could do something for me since I have been a good customer all these years. I don't want to leave because I have four other phones and a tablet with Verizon but I will if I have too. I would obviously go to AT&T.
Does anyone, maybe a verizon rep, have any options for me?rellis64 wrote:
... I only want to get out of Edge. I will have paid off 50% by January and want to go back to a normal 2-year agreement...but I do not want to return the phone although I will if I have to, that is if they will take it back with a crack.
Does anyone, maybe a verizon rep, have any options for me?
I'm not a Verizon rep, just another customer like you. EDGE is a payment plan, or Rent to Own, or a lease program if you intend to keep upgrading. If you want off the EDGE program, you can pay off the total balance due on the phone and keep it, and then you can start a new two year contract with a different phone.
In order to return the phone at the 50% point, and be done with EDGE, the phone has to be in good working condition. The crack means it's not in good condition, so you will be charged the full price, whether you plan to EDGE up or go contract. Either way, you'll end up paying for the EDGE phone, over time or in a lump sum. It was one way to get a new phone when you were not eligible for the discounted price on your previous phone, but you need to fulfill that obligation before you can get another discounted phone.
Do you want a new phone/different phone? Look at eBay or swappa, or check with your friends who may have something you can borrow. Or simply keep using the EDGE phone until it's paid for, then look at options at that time. -
have been a Verizon customer since I got my first cell phone in my 30's - I am 50 now! A year ago, I stupidly opted to get a new phone on the EDGE program because I was trying my first Samsung device and was not sure I would like it having been an IPhone user for years.I was right! Or so I thought.... The Note 3 has been horrible. I am on my second phone(replaced it under warranty) and it still freezes, shuts off on its own, and will not come back on for long periods of time. Having had enough, I decided to EDGE Up to another device. On March 16th I tried to edge up my device online but was unable to. I immediately called to figure out what the problem was. Back in October I had a mix up in my billing where I had set up a payment. It was not done properly by customer service and as a result my line was cut off. I called the EXACT day it went off, filed a complaint about the lack of follow through for my arranged payment, and thought I had it straightened out as the payment was made that same day. That incident, although it was a Verizon error, caused my Edge Contract to be "hotlined". I spent an hour on the phone on March 16th clearing the whole mess up. When the conversation ended, the Verizon representative admitted it was a Verizon error, documented everything, and then told me she was filing a release for the hotline hold that would take a couple of days. Her name was Linda and I stupidly trusted what she said.
The days passed as I prepared to have a major foot surgery and to get my classroom straight before I would be out recovering for 3 weeks. All the time, my Samsung continued to glitch out like it has since I got it! While sitting on the couch recovering, I decided to deal with the phone issue again and EDGE UP. I figured 10 days latter, Linda would have taken care of the issue. Unfortunately, I faced the same problem and was told it was not eligible to edge up at this time. BACK on the phone again, 2 supervisors, 3 customer service reps. ( JOE from New York being the rudest customer service rep. I have EVER worked with) and 4 frustrating HOURS latter, Jason, the equally rude supervisor from Rochester, New York, informed me that Linda gave me BAD information, there was NOTHING he could do, and I am NOT eligible until April 14th!!!!! The WORST experience I have EVER had with a company. They were completely inept, rude, and not concerned about my time, my frustration, or the problems I was facing with their product in the LEAST. I have 4 LINES on Verizon that I am going to talk to Sprint about buying out. It was a horrible experience, and I can NOT believe I have no recourse or anyone to talk to....Edge has very clear restrictions, one being that you must have 6 months of clean payment history which you don't. Either wait until April 14, or good luck at Sprint.
I am unsure how it can be determined the payment mix up was the fault of CS, but regardless, the mix up was done. There can be any number of reasons why a payment could be missed without any fault on your part, however you are still the responsible party for the account and must live with the repercussions. -
Anybody knows how to bounce them off the edge of the frame ...
I want them to change position randomly and smothly and also bounce off the edge of the frame. i will be so happy if you can help me.
Here is the code:
FlatWorld:
import java.awt.*;
import javax.swing.*;
import java.util.*;
* This FlatWorld contains random number(between 1 and 10) of disks
* that can be drawn on a canvas.
public class FlatWorld
// initialize the width and height of the Canvas in FlatWorld...
final int WIDTH = 400;
final int HEIGHT = 400;
// create random numbers of disks (1-10) using array.
Random myRandom = new Random();
int numbersOfDisks = myRandom.nextInt(10) + 1;
Disk myDisk[] = new Disk[numbersOfDisks];
// The Canvas on which things can be drawn or painted...
private Canvas myCanvas;
* creates a Canvas and disks
FlatWorld()
//Creates our disks using array.
for( int i = 0; i < numbersOfDisks; i++ )
myDisk[i] = new Disk(WIDTH,HEIGHT);
//creates a canvas and store it in the instance variable...
myCanvas = new Canvas(WIDTH,HEIGHT,this);
/* Draws our disks using array.
* @param graphicsContext The Graphics context required to do the drawing.
* Supplies methods like "setColor" and "fillOval". */
public void drawYourself(Graphics graphicsContext)
for (int i = 0; i < numbersOfDisks; i++)
myDisk.drawDisk(graphicsContext);
public void change()
final int movementScale = 8;
for (int i = 0; i < numbersOfDisks; i++)
int deltax = (int)( Math.random() - 0.5 * movementScale );
int deltay = (int)( Math.random() - 0.5 * movementScale );
myDisk[i].move(deltax, deltay);
Disk:
import java.awt.*;
import java.util.*;
* The Disk class is used to creates a disk with a random position
* and a random color and a random diameter (between 1/20 width and 1/4 width)
public class Disk
/* instance variables */
private int x;
private int y;
private int Diameter;
private Color randomColor;
private int red, green, blue;
* Constructor for objects of class Disk
//creat a disk at a 2D random position between width and height
public Disk(int width, int height)
/* Generates a random color red, green, blue mix. */
red =(int)(Math.random()*256);
green =(int)(Math.random()*256);
blue =(int)(Math.random()*256);
randomColor = new Color (red,green,blue);
/* Generates a random diameter between 1/20 and 1/4 the width of the world. */
double myRandom = Math.random();
Diameter = (width/20) + (int)(( width/4 - width/20 )*myRandom);
/* Generates a random xy-offset.
* If the initial values of the xy coordinates cause the disk to draw out of the boundry,
* then the x and/or y will change their values in order to make the whole disk visible in
* the boundry. */
int randomX = (int)(Math.random() * width);
int randomY = (int)(Math.random() * height);
int endPointX = randomX + Diameter;
int xPixelsOutBound = endPointX - width;
if ( endPointX > width)
randomX = randomX - xPixelsOutBound;
int endPointY = randomY + Diameter;
int yPixelsOutBound = endPointY - width;
if ( endPointY > width)
randomY = randomY - yPixelsOutBound;
setXY(randomX , randomY);
/* replace values of newX and newY (randomX and randomY) into the x and y variables
* @param newX The x-position of the disk
* @param newY The y-position of the disk */
public void setXY( int newX, int newY )
x = newX;
y = newY;
/* Draw a disk by its coordinates, color and diameter...
* @param graphicsContext The Graphics context required to do the drawing.
* Supplies methods like "setColor" and "fillOval". */
public void drawDisk(Graphics graphicsContext)
graphicsContext.setColor(randomColor);
graphicsContext.fillOval( x , y, Diameter , Diameter );
public void move (int deltaX, int deltaY)
x = x + deltaX;
y = y + deltaY;
}[i]Canvas:import java.awt.*;
import javax.swing.*;
public class Canvas extends JPanel
// A reference to the Frame in which this panel will be displayed.
private JFrame myFrame;
// The FlatWorld on which disks can be create...
FlatWorld myFlatWorld;
* Initialize the Canvas and attach a Frame to it.
* @param width The width of the Canvas in pixels
* @param height The height of the Canvas in pixels
public Canvas(int width, int height, FlatWorld sourceOfObjects)
myFlatWorld = sourceOfObjects;
// Set the size of the panel. Note that "setPreferredSize" requires
// a "Dimension" object as a parameter...which we create and initialize...
this.setPreferredSize(new Dimension(width,height));
// Build the Frame in which this panel will be placed, and then place this
// panel into the "ContentPane"....
myFrame = new JFrame();
myFrame.setContentPane(this);
// Apply the JFrame "pack" algorithm to properly size the JFrame around
// the panel it now contains, and then display (ie "show") the frame...
myFrame.pack();
myFrame.show();
* Paint is automatically called by the Java "swing" components when it is time
* to display or "paint" the surface of the Canvas. We add whatever code we need
* to do the drawing we want to do...
* @param graphics The Graphics context required to do the drawing. Supplies methods
* like "setColor" and "fillOval".
public void paint(Graphics graphics)
// Clears the previous drawing canvas by filling it with the background color(white).
graphics.clearRect( 0, 0, myFlatWorld.WIDTH, myFlatWorld.HEIGHT );
// paint myFlatWorld
myFlatWorld.drawYourself(graphics);
//try but if --> {pauses the program for 100 miliseconds} dont work -->
try {Thread.sleep(70);}
catch (Exception e) {}
myFlatWorld.change();
repaint();Here is my contribution:
FlatWorld:
import java.awt.*;
import javax.swing.*;
import java.util.*;
* This FlatWorld contains random number(between 1 and 10) of disks
* that can be drawn on a canvas.
public class FlatWorld {
// initialize the width and height of the Canvas in FlatWorld...
final int WIDTH = 400;
final int HEIGHT = 400;
// create random numbers of disks (1-10) using array.
Random myRandom = new Random();
int numbersOfDisks = myRandom.nextInt(10) + 1;
FlatWorldDisk myDisk[] = new FlatWorldDisk[numbersOfDisks];
// The Canvas on which things can be drawn or painted...
private FlatWorldCanvas myCanvas;
* creates a Canvas and disks
public FlatWorld() {
//Creates our disks using array.
for( int i = 0; i < numbersOfDisks; i++ ) {
myDisk[i] = new FlatWorldDisk(WIDTH,HEIGHT);
//creates a canvas and store it in the instance variable...
myCanvas = new FlatWorldCanvas(WIDTH,HEIGHT,this);
/* Draws our disks using array.
* @param graphicsContext The Graphics context required to do the drawing.
* Supplies methods like "setColor" and "fillOval". */
public void drawYourself(Graphics graphicsContext) {
for (int i = 0; i < numbersOfDisks; i++) {
myDisk.drawDisk(graphicsContext);
public void change() {
final int movementScale = 8;
for (int i = 0; i < numbersOfDisks; i++) {
int deltax = (int)( Math.random() - 0.5 * movementScale );
int deltay = (int)( Math.random() - 0.5 * movementScale );
myDisk[i].move(deltax, deltay, WIDTH, HEIGHT);
public static void main(String[] args) {
new FlatWorld();
FlatWorldDisk:
import java.awt.*;
import java.util.*;
* The FlatWorldDisk class is used to creates a disk with a random position
* and a random color and a random diameter (between 1/20 width and 1/4 width)
public class FlatWorldDisk {
/* Constants */
private static final int DIRECTION_NW = 1;
private static final int DIRECTION_N = 2;
private static final int DIRECTION_NE = 3;
private static final int DIRECTION_W = 4;
private static final int DIRECTION_E = 5;
private static final int DIRECTION_SW = 6;
private static final int DIRECTION_S = 7;
private static final int DIRECTION_SE = 8;
/* instance variables */
private int x;
private int y;
private int diameter;
private Color randomColor;
private int red, green, blue;
private int direction;
* Constructor for objects of class FlatWorldDisk
//creat a disk at a 2D random position between width and height
public FlatWorldDisk(int width, int height) {
/* Generates a random color red, green, blue mix. */
red =(int)(Math.random()*256);
green =(int)(Math.random()*256);
blue =(int)(Math.random()*256);
randomColor = new Color (red,green,blue);
/* Generates a random diameter between 1/20 and 1/4 the width of the world. */
double myRandom = Math.random();
diameter = (width/20) + (int)(( width/4 - width/20 )*myRandom);
/* Generates a random xy-offset.
* If the initial values of the xy coordinates cause the disk to draw out of the boundry,
* then the x and/or y will change their values in order to make the whole disk visible in
* the boundry. */
int randomX = (int)(Math.random() * width);
int randomY = (int)(Math.random() * height);
int endPointX = randomX + diameter;
int xPixelsOutBound = endPointX - width;
if (endPointX > width) randomX = randomX - xPixelsOutBound;
int endPointY = randomY + diameter;
int yPixelsOutBound = endPointY - width;
if (endPointY > width) randomY = randomY - yPixelsOutBound;
setXY(randomX , randomY);
/* Generates a random direction */
direction = (int)(Math.random() * 8) + 1;
/* replace values of newX and newY (randomX and randomY) into the x and y variables
* @param newX The x-position of the disk
* @param newY The y-position of the disk */
public void setXY(int newX, int newY) {
x = newX;
y = newY;
/* Draw a disk by its coordinates, color and diameter...
* @param graphicsContext The Graphics context required to do the drawing.
* Supplies methods like "setColor" and "fillOval". */
public void drawDisk(Graphics graphicsContext) {
graphicsContext.setColor(randomColor);
graphicsContext.fillOval( x , y, diameter , diameter );
public void move(int deltaX, int deltaY,
int width, int height) {
int dx = Math.abs(deltaX);
int dy = Math.abs(deltaY);
int olddir = direction;
int newdir = olddir;
switch(olddir) {
case DIRECTION_NW: { int newX = x - dx, newY = y - dy;
if ((newX < 0) && ((y - dy) < 0)) newdir = DIRECTION_SE;
else if (((newX) >= 0) && ((y - dy) < 0)) newdir = DIRECTION_SW;
else if (((newX) < 0) && ((y - dy) >= 0)) newdir = DIRECTION_NE;
if (newdir != olddir) {
direction = newdir;
move(deltaX, deltaY, width, height);
else {
x = newX; y = newY;
break;
case DIRECTION_N: { int newY = y - dy;
if ((newY) < 0) newdir = DIRECTION_S;
if (newdir != olddir) {
direction = newdir;
move(deltaX, deltaY, width, height);
else {
y =newY;
break;
case DIRECTION_NE: { int newX = x + dx, newY = y - dy;
if (((newX + diameter) > width) && (newY < 0)) newdir = DIRECTION_SW;
else if (((newX + diameter) > width) && (newY >= 0)) newdir = DIRECTION_NW;
else if (newY < 0) newdir = DIRECTION_SE;
if (newdir != olddir) {
direction = newdir;
move(deltaX, deltaY, width, height);
else {
x = newX; y = newY;
break;
case DIRECTION_W: { int newX = x - dx;
if (newX < 0) newdir = DIRECTION_E;
if (newdir != olddir) {
direction = newdir;
move(deltaX, deltaY, width, height);
else {
x = newX;
break;
case DIRECTION_E: { int newX = x + dx;
if (newX + diameter > width) newdir = DIRECTION_W;
if (newdir != olddir) {
direction = newdir;
move(deltaX, deltaY, width, height);
else {
x = newX;
break;
case DIRECTION_SW: { int newX = x - dx, newY = y + dy;
if ((newX < 0) && ((newY + diameter) > height)) newdir = DIRECTION_NE;
else if (newX <0) newdir = DIRECTION_SE;
else if ((newY + diameter) > height) newdir = DIRECTION_NW;
if (newdir != olddir) {
direction = newdir;
move(deltaX, deltaY, width, height);
else {
x = newX; y = newY;
break;
case DIRECTION_S: { int newY = y + dy;
if ((newY + diameter) > height) newdir = DIRECTION_N;
if (newdir != olddir) {
direction = newdir;
move(deltaX, deltaY, width, height);
else {
y =newY;
break;
case DIRECTION_SE: { int newX = x + dx, newY = y + dy;
if (((newX + diameter) > width) && ((newY + diameter) > height)) newdir = DIRECTION_NW;
else if ((newX + diameter) > width) newdir = DIRECTION_SW;
else if ((newY + diameter) > height) newdir = DIRECTION_NE;
if (newdir != olddir) {
direction = newdir;
move(deltaX, deltaY, width, height);
else {
x = newX; y = newY;
break;
FlatWorldCanvas remains unchanged.
Hope this will help,
Regards. -
Why am I being charged for the Edge program
I recently went into a Verizon Wireless store to get some questions answered about my account and upgrade eligibility. Both my husbands and my phone were having issues and we needed to upgrade or find some other options. We began to speak with an employee at the store and were told we could upgrade to the Edge program so we could receive new phones and not wait another 5 months to our upgrade date. My phone would make random calls, text people out of nowhere, and my husbands would randomly shut down or end calls, as well as his screen was cracked. The employee stated that we could upgrade to the edge program and all we needed to do was send in an iPhone (the phone brand we were using). He said we would either need to get the screen replaced on my husbands phone as well as take my phone to apple to get it diagnosed and get that problem fixed. It sounded like an excellent deal and we asked if we could just buy a good used phone from a used website and send those phones in instead of going through the trouble of getting our current phones fixed to send in. The employee stated that as long as the screens weren't cracked and they were an iPhone 4 or higher then we would be fine. So we bought two used iPhone 4's that were in excellent condition and had no mechanical issues. We sold the phones we had to offset the cost to purchase the two used ones. We got signed up for our new edge program and sent in the two used iPhones. After a few months we received our Verizon bill and it was over $900! We called customer service and they began to tell us that our phones were broke and didn't pass the mechanical performance test so we were charged a fee. So we not only had to pay for those two used phones to send in and pay for our new phones, we are now being charged a $750 fee for these phone being so called broke? We were told that because we broke the edge contract there is no way to get a refund for this fee and have to pay it! This is the most RIDICULOUS thing I have ever heard of and is about to cause a huge appeal to this situation. I will be getting an attorney and am looking for any others who have had issues with the Edge program or similar problems. I will be filing suit against Verizon Wireless for this issue and if we get enough people with similar problems with the Edge program, then we will file a Class Action Lawsuit against Verizon Wireless to get the money back that they have stolen from us, the customers. We will also file for Verizon Wireless to pay for personal loss and harm these fee's have caused. Please reply to this thread and if you have the same problems then we will add you onto the Class Action Lawsuit so you can get back what you have lost or are losing. Thank you. Verizon Wireless Customer Support
Sounds like you Early Edged before finishing your contract. So Verizon told you you could turn in just any iPhone for the Edge program? I always thought you had to turn in the phone that you had not finished paying for yet, the one under contract.
-
On the EDGE of leaving Verizon!
I have had my phone service with Verizon for 6 or 7 years now, and the last couple of years have been nothing but trouble. I received a flyer in the mail 3 days ago about the Edge Single Line Plan http://www.verizonwireless.com/wcms/consumer/shop/shop-data-plans/single-line-data-plans.html. First I called Verizon to make sure I understood the plan and to make sure I was eligible to change to this plan. The person I spoke to was very informative and very nice. She answered all of my questions, and I had a lot of them. I felt like I had all the answers I needed, but yesterday I did an online chat just to verify a couple of things. This plan was going to make my bill go down. I get a cheaper plan and a new phone for less than I was paying. So, I decided to go to the Verizon store yesterday after work to look at the phone. I wanted to make sure I really wanted that phone. Please keep in mind, I had all of my facts in order, I knew what I wanted and I knew how much it should be. I had to wait about 20 minutes until someone helped me. When the lady came up to me and asked how she could help me, I told her I wanted to change my plan and what phone I wanted. When we were going over the plan, she was trying to put me back on the More Everything Plan, I kept telling her that was not the correct plan and she kept telling me that was the only plan they had for the Edge Program. I told her I had already talked to two different Verizon people about it, the attitude came out in her at that point. I said, just forget it, change it back to my old phone. She looks at another guy that works there and he said, No we don't have that plan anymore, it ended in February. Again I said, I spoke to someone yesterday about this and today before I came into the store. He just kept saying, No we don't have that plan anymore. If I had not known what I was talking about and verified everything before I went in, I would have been screwed and called a liar! I cannot even begin to put in words exactly how offended I am. Not only that, but the sales girl gathered up a bunch of stuff just assuming I would buy it. I did because I felt pressured into it. I hate going into the store, there is no customer service anymore! They are just trying to see what they can get out of you. I have 14 more days before I can't take this phone back, I am seriously thinking about jumping off this ship and going with another company! As many things as I have read in here, you would think Verizon would get a clue! The manager of that store should be told, but there is NO way I am going back in there unless it is to take this phone back.
No one knows but store stock versus online stock are two different things. It's not something to be angry about if stores get a certain allotment. It wouldn't be fair to those that choose to shop in store not to have an opportunity to get what they want just because online depleted their stock. If you can go to a store (and you aren't sure you plan on switching providers) and see if they have the one you want. If so you can cancel your current pre-order (as long as it hasn't shipped yet or generated a shipping label) and then purchase that device in store. Not idea as you probably wanted to avoid the store but if waiting isn't an option for you then this is something you can try.
-
Is there a way to stop the Edge network from activating? Overseas Travel
I am travelling in Europe and I do not want the EDGE network to be activated. But I can't find a way to turn off the Edge network. At $1 per KB, this is going to get expensive. I am using WiFi when I can, but the rest of the time, it's on Edge and with Yahoo push email, I end up with 50+ KB per day of traffic.
Does anyone have any ideas? When I leave the wifi area, I turn off my email. But there still seems to be traffic on the edge network (under Settings > Usage). I prefer to do my email only in a wifi zone.
Anyone have any ideas?I agree. I am currently in the UK and am contending with this. i turned off my e-mail as well but I will be contacting AT&T for a credit on all of the data transfer I invouluntarily incurred while here.
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My phone was taken from me off the Edge and they won't give it back!
Back in September of 2013 I bought in to the Edge program when I was told I could cancel the line AND the phone at any time. I was told that I could return the phone AT ANY TIME (not just within the 14days) and everything would be cancelled. On March 10th I went into a corporate store and cancelled the line and returned the phone. The sales rep even analyzed the phone to make sure it was in good condition so he could cancel the edge contract. By the way the phone was an HTC one. So he told me I would see a charge on my phone bill for 24.99 every month but that I would also see a credit for 24.99 for several months until the contract ran out. I said ok. He took my phone. They seemed confused - he was asking the store manager for assistance. So 2 days later I call customer service to verify that everything had been done correctly. Customer Service informs me that the corporate store did not cancel the contract and that I had to go back to have them cancel it. My son goes in and gets them to do that. Great. So I get my bill and I'm still being charged for the phone. OK. I call customer service and they clarify that the phone is mine and I have to pay it out. No problem. I understand the contract requirements. Oh well right? NOOOOO! I go back to the corporate store to retrieve my HTC one phone and they tell me they don't have it anymore. Furthermore there is nothing they can do about it and I will continue to see the charge on my bill until I finish paying for the phone. I call corporate and speak to Antonio - a supervisor- and he informs me that I can go to the store and dispute it with the manager who just informed me he would not give me my phone back and that I would still have to pay for the device. REALLY? MOM: Go ask your dad DAD: Go ask you mom REALLY? They are blaming each other and no one is resolving THE PROBLEM. I don't care who is at fault...give me my phone back so I can see/use what I am paying for. I have 5 phones on my plan and have been with this company since Western Wireless, Cellular One, Alltel, and Verizon. No one had failed me til now. They keep referring to the 'NOTES' that everyone has been putting in the system. Some of it is true. Some of it is not. But they only go by what their people are noting. What about me? What about MY truth? I cannot believe what is happening. Just because you put people in those positions doesn't mean they are honest and capable. So now what?
I had the same thing happen to me recently. I went to Best Buy and did the Early Edge option to get an LG G3. Best Buy tells me I have to send my iPhone 5S to Verizon within 14 days to not get hit with a fee. I send in my iPhone after two days.
Fast forward a week and I decided I didn't want to have the extra monthly cost added to my bill. I call Verizon before I return anything, and they said "Oh when you return it you will go back to your normal 2 year contract and once we get the phone back you can go to a Verizon store and pick up a refurbished iPhone 5S". I return the phone to Best Buy and was fortunate enough to have an older work phone lying around to use while I go and pick up a replacement device.
NO SUCH LUCK. Verizon said that in the Edge agreement once I send the phone away they don't have to give you anything back even if you cancel it. How this is not considered robbery is beyond me. Also, how any lawyer or judge would agree that an agreement like that is legal is also beyond me. So Verizon pretty much took $400 from me.
The customer service rep actually said I could either buy a phone off eBay or re-join the Edge program. I respectfully told them I wasn't going to give Verizon any more of my money considering they just took $400 from me. It's sad that you get told one thing by Support, and then they screw you the next minute. Definitely canceling my service when I can and not recommending Verizon to anyone since they won't do the right thing. -
Where is the insurance and original Edge Agreement from September? No one in Verizon knows. I purchased (rented) a Galaxy S4 through the Edge program, with the $5.00 insurance/protection plan (that the sales associate handling the purchase on the phone recommended),which is no longer valid! 2 months after getting the Edge device, I go to make a claim and Asurion will not honor it because I am not covered; however, all the order confirmation receipts emailed and physically sent with the device show the addition of insurance when I signed up for the Edge program. According to Verizon (via live chat with 'Nicole'), this $5 protection plan no longer exists and the order numbers I have on my paperwork (multiple documents) are invalid in the Verizon system. For over a week, I have spent more than 10 hours on the phone, live chat and in the store trying to get some sort of resolution and the customer service reps just put me on hold or promise to "call me back within 30 minutes after they speak to a supervisor" and (surprise!) they never return my call. Or they send me to the store to show proof of my documents, but then those associates cannot help either. Also, the 'Edge Agreement' in my profile has the wrong device (and serial #), wrong payment amounts and no mention of the 'consumer protection plan' on it, which is listed on the order confirmation sent via email and with the actual Edge device on September 23. Obviously, there was some sort of glitch or mistake on Verizon's part, but NO ONE WILL EVEN TRY TO ACCEPT THAT FACT! WHY WON'T ANYONE GET BACK TO ME WITH SOME SORT OF EXPLANATION FOR ANY OF THIS?! Is it typical for Verizon to do away with a service (i.e., $5.00/month protection) and not inform the customer of this? And is it company policy to be as unhelpful as possible to a paying customer who needs assistance when there is cleary something wrong on your end? And finally, am I really suppose to believe that Verizon customer service has no email addresses or fax machines so a customer can send you proof of what is on the receipt you sent and that I have to take more of my time to go to the actual store?! Finally, does anyone at Verizon even read these messages or even give a F@#k about the customer as long as they keep making money?!
RLites22,
I can understand your concern about the insurance you have on the line. I want to make sure that I put a fresh pair of eyes on your account to find out exactly what is going on. I did send you a Direct Message. Can you please respond back to me in the direct message so we can go over the account specifics. I really hope to hear back from you soon.
KevinR_VZW
Follow us on Twitter @VZWSupport -
How Do I Print All the Way Up to the Edge?
I have an illustrator document that uses as much of the 8.5'' by 11'' space as possible, but when I go to print, the page comes out with a small margin of white space around the edges. How do I get rid of this so that there is no white space? I know it has something to do with Bleed, but I'm not sure how to get rid of it. Thanks!
first. you need to make sure your artwork goes beyond the edge of the page. also make sure your printer can actually print borderless.
Bleed is used for printing on a paper larger than the final size, then it gets trimmed to correct dimensions after printing. -
Has anyone been denied the edge program by sales after CSR states approval?
I have been a customer a decade. Even before it was called Verizon. Due to my latest events with CSR, the ELMIRA NY STORE(swore I'd never return- dishonest used car salesman attitude, do not like educated customers on Verizon policies-caught in lying, witnessed taking advantage of the young and elderly, practice illegal sales tactics, in need of moral and ethics training) I am considering switching to AT&T or purchasing unlocked phones and using different approach to cell communication. Looking into BOOST. That is how disappointed and frustrated with time wasted now up to 15 hours and counting. Also money spent on a service $40,000/10yrs approx including not honored rebates, equipment, fees and taxes. If you compare to EUROPE ask yourself why is it so expensive and different here? Cell service should be affordable for all and not a small car payment!!!
I am trying to order the Sony tablet thru the edge program. here is the letter I sent to correspondence. I apologize it is rough but was in a hurry and very annoyed with verizon's lack of fluid customer service. Along with the degrration of CSR management policies, sales pushy dishonesty lack of "say what you mean and mean what you say" attitude of store employees. I find the CSR department full of inexperience employees and frustrated seasoned ones. Most CSR honestly try to help or don't know how to help and ask for assistance. But the problem is obvious there is NO CUSTOMER SATIFACTION in the company anymore. As of late I am treated like cattle with no resolution to issues except at my expense. Due to current issues with my Multiple Scolerosis and failure of responsive equipment(touch screens) Verizon has fallen short. In the past they have been more then helpful in obtaining disability supportive equipment. Now I can't obtain without paying $380.00 termination fee and going to AT&T!!! Seriously what is wrong with this picture? I also have four lines for family. It appears that management does not care about resolution. Only bait and switch mentality by the "call back within 24-48 hour" that never occurs. No wonder CSR hold time is in excess of 30 min. One issue call takes 1-3 hours of my time with 50/50 chance of correct, honest resolution.
Here is the latest letter sent:
I am writing this email due to my attempt to find a solution to a problem with a device and my Multiple Sclerosis. The 15 day policy regarding equipment exchange should be flexible for persons with disabilities. Six out of eight reps that I was transferred to went above and beyond to identify the situation, take corrective action for a solution. With the exception of two persons. The manager which denied permission to exchange tablet for cell phone and Scott. Scott is in Sales, (removed) would not transfer me to a supervisor for assistance and further investigation on why I am not eligible for the edge program. After being transferred to him to place order and activate the edge program. Which I was told numerous times that I am eligible for if I opened a new line.
He was the third rep spoken to today and eleventh rep in total and the worst regarding problem solving. I guess I was not worth a commission so therefore I get no investment of his time and energy or concern. Which is exactly how he sounded. Whatever happened to VIP customer appreciation?
My second call regarding this tablet started on Monday at 10:30 pm approx. long story short I placed the order for the Sony tablet and upon finalization of sale was informed that I did not qualify for edge due to note on account. After that and three reps at 1:45 am transferred to financial service department, which was closed I had no resolution.
One week prior I had contacted CSR regarding exchange or the purchase of a tablet for line (removed). I received the phone during a MS flair up and thought it was not working correctly due to my fingers contact. So I did not exchange phone thinking it was me. Yes, the phone sat on my desk for at least a month before I initiated purchase of Sony tablet, due to my illness and inability to speak well.
This phone is defective from the start. The microphone does not work and alarm cannot swipe “off” with my fingers. Due to the medical state of my finger tips it is impossible for me to know that it was not working because it was defective device and not me.
A manager needed to be consulted, to give tech support rep permission, to replace phone with tablet, at my expense. I was to receive a call back the next day. I did not Thats when I called few days later on Monday, July 21 at 10:30pm.
I was not trying to get a device for free. I only wist to place the Sony tablet for (removed) line instead of the phone at my expense. I am returning to college and need a tablet. Thats when I was informed that my request was denied by supervisor. No explanation, no call back. Afterwards I was transferred all over the place and to financial service department which was closed.
So I called today and, once again, was told that I am eligible for tablet then transferred to Scott for completion of edge program and denied tablet sale. Also a logical explanation of why a new customer can get a tablet with no payment history and I cannot. I even asked if I bought one on Amazon could it be activated thru Verizon? He said, “No, it must be a verizon tablet.”
Is there any solution besides my having to place a dummy device on line and not being able to get a tablet? I have been informed about edge program and no where did I see upon sales discretion. Can I please get the tablet, which I can use stylus for during flair ups? Or since I live in a non coverage area do I cancel all lines of service and go thru AT&T to get one and use for cell provider? I don't understand why this is an issues when it hasn't in the past. My only concern is trying to get a device that can support my disabilities and maintaining service with Verizon which I like very much, all these years.
Unsatisfied and disappointed with service.
Private info removed as required by the Verizon Wireless Terms of Service
Message was edited by: Admin ModeratorYes, you are always eligible for Edge if you open up a new line and that is exactly what a CSR will tell you. There are certain conditions which must be met when the transaction actually starts, though. A credit check, for instance. If you fail to pass the credit check when attempting to enter into an Edge agreement that simply means you failed to qualify for Edge even though you are eligible to enter into an agreement. Being ELIGIBLE to enter into an agreement and QUALIFYING to enter into that agreement are 2 separate issues. Any current Verizon customer of 6 months or more and not currently under contract OR willing to open a new line of service is ELIGIBLE for Edge. Only those which pass the credit check would QUALIFY to enter into the agreement, though.
A CSR does not perform a credit check on you when pointing out possible avenues for you to explore. That is ONLY done once you start the purchasing process, which would have been initiated by the sales associate. Once the sales associate runs the credit check, they are in posession of MORE information then the CSR which pointed you towards the Edge plan. The CSR has no way of knowing if you would pass all the requirements in order to enter into an Edge agreement, that is not going to prevent him from pointing out the Edge plan.
Just like purchasing a car, a salesman will try to get you into a car and tell you about the financing available at the dealership. That does not mean you will qualify for the financing, though. If you fail to qualify for the financing, that does not mean the salesman was trying to mislead you when pointing out the financing options.
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