Software License Mgt in SAP-CRM

Dear All,
Greetings..
One of our customer is looking for license issuance functionality for their software product.
The process that need to be mapped is ~
Manage Licenses
- Create Server
- Assign Products
- Generate Licenses
Can you please help us in confirming SAP standard feature, if available or any alternate we can propose?
Thanks
Regards,
Narayanan

Dear Narayanan,
sorry but for IS-Media is no option concerning your requirement availaible.
Maybe your requirement is realized for Banking or Insurance.
Thanks and regards
Claudia

Similar Messages

Software license management in SAP

Dear All,
Greetings..
One of our customer is looking for license issuance functionality for their software product.
The process that need to be mapped is ~
Manage Licenses
- Create Server
- Assign Products
- Generate Licenses
Can you please help us in confirming SAP standard feature, if available or any alternate we can propose?
Thanks
Regards,
Narayanan

Narayanan,
Would you be able to share the information, if you found a solution?
thanks
Bala

SAP CRM - no confidence in UI by SAP?

After reading this blog and looking at the article attached to the blog. I had an interesting question:
Can Rich Internet Applications finally be accepted as a credible application development platform for SAP?
Does SAP have any confidence in its own CRM software? Right now SAP is touting how easy to use the new version of SAP CRM is, and yet this article implies they don't use their own product's user interface.
Now I know the eSOA mantra says this shouldn't matter, but I would say this is one of those cases where it doesn't. If the vendor won't/can't use their own CRM software because the UI is too ugly/clumsy or other reason, why should I as a customer.
As a customer I don't want to purchase a CRM software and then have to purchase a better UI to go on top of the software. I might as well spend the money on software that might have a better UI perceived by my sales folks(think siebel, salesforce.com, sugarcm, etc), and spend those dollars on integration instead. It's a lot cheaper to do integration work, than completely rewrite the UI to meet my users needs.
I'm also wondering why SAP would even send this message by displaying this article on SDN? I'm sure if the guys at oracle saw this article, we would see a press release from that says something of the like:
"Even SAP acknowledges, that SAP CRM is too difficult to use".
I bring this up because we are selling use of SAP CRM 2007 in house right now, and it makes it harder for me to sell the solution to my business users, if there are conflicting messages on the market.
Take care,
Stephen

> Wow, you almost have the "nightmare" scenario when it comes to maintenance. I just have to ask what functional areas (high level) did you implement? Was it the marketing module?
I can tell you...
We were using Mobiles Sales with activities, campaigns, sales documents and master data and we switched that to CRM 2005 and Portal (+ adding BI reporting functionality with BI-CRM content). For the Java part there's enough said (by me) already, I won't start again with that (mess). The CRM looked pretty well at first sight but devil's in the detail.
> The marketing module in CRM 40 was so unstable on SP08 that basically we ditched the application and wrote something custom in the SAP GUI instead. Any t-code that had over 400 related notes(segment builder) is just a nightmare not to mention just plain bugs in the PCUI that we weren't willing to wait a month for fixes.
Well.. people have always be VERY helpful, especially the guys and girls in India were doing a very good job at fixing bugs - once the communication was done via email and not via phone...;) But you're right - it's taking sometimes too much time to get a fix and yet-another-note.
> I still think the SAP GUI sometimes beats the web based interfaces, once you learn how to use it. The problem was that everyone got obessed with zero-client installations and forgot about the benefits of "specialized" clients. Now everyone is basically trying to make a web browser work like a desktop client, which puts you back full circle.
Everyone THINKS it's zero installation but in fact you have to configure proxy exceptions, add/install certificates, enable/disable Javascript things, add trusted sites, (re-)configure firewalls on Laptops, delete browser caches, install SVG viewer and other "plugins", install and maintain security fixes for the browser etc. etc. and this on a distributed environment where our sales reps are spread over the whole world in different time zones. So the "zero-installation" is nothing but marketing flowery because the maintenance you needed to put into Mobile Sales is now needed for the browser - nice antagonism
> In would have been interesting to see how well SAP would have fared if they had made the mistake of making the original R/3 application 2-tier instead of a 3-tier client/server.
It's been like that @ R/2 times and I must tell you I loved the green screens (http://www.sapdesignguild.org/resources/images_hist/R2-0.GIF and http://www.sapdesignguild.org/resources/images_hist/SCREENO1.GIF)
Markus

Bounce Management in SAP CRM 2007

Hi Experts,
we have SAP CRM 2007 and I have a few questions about Bounce Management.
It is a very simple scenario, so it´s fine if only hard bounces for incoming EMails are handled.
1) Do you need ERMS for that simple form of Bounce Mgt?
2) Is the Usage of Inetraction Center required? (We do not want to)
3) Is it possible/recommended to create Activities out of incoming bounces?
4) Can you segment on Bounces, not only within the Campaign Automation?
5) What ist the effort/set up to use Bounce Mgt in that simple scenario about?
Thanks a lot
Florian

Yes, I was mentioning SAP Note 897730. The major pre-requisite mentioned there is Event linkage settings through SWETYPV transaction and in your case you just need to do the Rule Modeler settings. If you are using DEFAULT policy you do not need to do anything in Service Manager Profile.
The note pre-requisites mentioned are
The required services and service manager profiles for using the E-Mail Response Management System (ERMS) are defined: All entries necessary for bounce management are delivered in the default Customizing. As I mentioned before Service Manager Profile: Bounce is already defined and you are going to use that profile. The required service in your case would be "Bounce Data Update" or one of the 5 standard service mentioned in this note. These are already defined and taken care of in standard configurations. Therefore, you do not need to do anything over there.
Please do the above two settings and if you have any issues please come back to me. I am sure you won't have any issues with the requirements that you mentioned. I just took one hour to set up hard bounce scenario. Only if you are planning to use services that are not standard it becomes slightly tricky. In our case major issue was that there was an error in the standard workflow. I did not know much about Workflow bindings etc. before, but then I had to dig deep into this and it gave me an opportunity to learn workflows. This was the good thing that came out of all this.
Regards,
Deepak
Please note you will have to do the Event Linkage settings in SWETYPV transaction.
Edited by: Deepak Ahuja on Jun 5, 2008 9:15 AM

Crystal report not showing all the table in SAP CRM

Hi
I am connecting crystal report 2008 using open sql connectivity (SAP table, cluster or Function ) with SAP CRM system. It is showing some of custom tables under "DD" but not all.
Wanted to understand what setting make a new custom table (transparent) to show under DD in SAP table, cluster or function connection
Help is greatly appreciated
Thanks
Padmanabh

Hi Rao,
Try to edit the following registry and check
HKEY_CURRENT_USER\Software\Business Objects\Suite 12.0\Crystal Reports\FetchOptions\NTablesMax
Give the value as 20000
Thanks,
Sastry

What are the drawbacks of implementing QAS (Quick Address System) with SAP CRM

Hi,
What are the drawbacks of implementing QAS (Quick Address System) for duplicate address management in SAP. QAS is a third party software that deals with duplicate address in the system.
Thanks in advance...

Hi Peter,
You can refer the CRM installation guide which has all the details including the post installation steps you require:
You can refer to CRM installation guide in SAP Service Market Place,which would also guide you about post-installation steps.
Please go through the below link:
service.sap.com/instguides> SAP Business Suite Solutions>SAP CRM--> SAP CRM 7.0
Hope this helps.
Regards
Yogesh

SAP CRM integration with SAP R/3 using Xi

Hi All,
I am planning to us SAP XI to integrate PEOPLESOFT SYTEM TO SAP CRM .
This is the Scenario
                 File adaptor     xif adaptor
Peoplesoft----->     XI      --->    sap crm.
1)Is this the best practice to integrate PEOPLESOFT SYTEM   and SAP CRM using XI?
2) Please comment how and with best option to integrate and also comment on cost factor ?.
Please Help me.....
Thanks and Regards,
chandra.kotha

<i>1)Is this the best practice to integrate PEOPLESOFT SYTEM and SAP CRM using XI?</i>
It is not, but it is cost effective.
<i>2) Please comment how and with best option to integrate and also comment on cost factor ?.</i>
iWay has an PeopleSoft adapter, but you need to buy the license (not sure how much it costs, some adapters were charged based on the data volume and some were charged straight per adapter depends how you negotiate).
https://service.sap.com/~sapidb/011000358700009396312004E/index.htm#PeopleSoft
regards
Shravan

What is the difference in SAP CRM and SAP R/3

Hi Experts,
I am new to the CRMs system. Please clarify the following points.
what is the difference between SAP CRM system and SAP R/3?
In SAP R/3 contains the different module like SD , FI, MM, HR... Like that in SAP CRM also have different modules.?
How diffrent SAP CRM from SAP R/3?..
How to know the Basics of the CRM?
The ABAPers which are doing the coding in SAP R/3 is ok to for doing the coding in SAP CRM also. or any difference is there?
Please clarify
Regards

Hi
SAP R/3 is the core ERP package software with various modules integrated like SD,MM,PP,FICO to automate the business process in the organisations and companies and to increase the productivity by automating the manual processes and SAP CRM is New dimentional module of SAP to focus on the Customer relations and customer centric information from all angels at 360 degrees for marketing sales and service areas with different channels like internet sales interaction center and field sales (mobile sales)
Refer to the link below for CRM
http://help.sap.com/saphelp_crm50/helpdata/en/1a/023d63b8387c4a8dfea6592f3a23a7/frameset.htm
http://help.sap.com/bp_crmv250/CRM_DE/index.htm
Reward points if helpful
Dinaker vikas

SAP Delivered Logical Component Inactive, SAP CRM 5.0

I would like to use the SAP CRM 5.0 Logical Component as Delivered by SAP. The systems are already upgraded but I cannot seem to Acitvate this in transaction SMSY. CRM SERVER 4.0 is active and can be used.
Anyone have any ideas?

Hi Romina,
Yes you can install it later not just for CRM but for any SAP Solution from the Business Suite or SAP NW04s.
You have to start JSPM and select Install Additional Usage Type and select JCRM.
Make sure after you install the new type to check your software components
http://HOST:5XX00/sap/monitoring/SystemInfo. to see if all your components are in the correct stack.
Best regards,
Juan Jose Alvarado

Best Approach for integrating SAP CRM with Outage Management System

Hi All,
We are moving towards deploying Outage Management System (Oracle Utilities NMS) to help localize the fault, achieve Outage Management and a transparent network with a near-real time stats. We already have SAP ECC 6.0, ISU, SAP PI 7.0 and SAP CRM 7.0. One of the challenges we are facing is to decide how should we go about the integration of SAP CRM with Oracle's Outage Management System.
Here is a sample business scenario,
CSR receives a call from a consumer and inquires about planned outages for a particular area.
This information is contained in the Outage Management System (OMS). OMS is SOA based and is hosted on Oracle Service Bus.
I want to know that is there any ES Bundles available for CRM-OMS integration? Should we go about Service Based Integration? What are the alternatives to Service based integration? Can it be done using BAPIs?
We receive around 1000 consumer complains and against every complain a ticket is generated in CRM. Now If CRM is integrated with OMS using SAP PI, the volume of the data being exchanged via PI is very much high and exceeds our licensed volume for SAP PI. So I do need to know the best practices for either approach that you may recommend.
Regards,
Adil Khalil

does anyone have an idea about this one, I've asked this question in a few places and no one really seems clear about it.
Also, I've read here and there that SAP Business One is not a real SAP product. It was bought by SAP and is sold by them but has little do to with SAP's technology (R/3, SAP ERP, Netweaver, SAP CRM, ...), and that therefore they don't support it that much ? Is any of this right ?
I'm just trying to get my vision of the SAP universe clear.
Angela

MS SQL Server Database software license details

Hi,
I have three queries regarding buying license from sap for MS SQL server software which will be used for SAP Businees suite application.
If we buy database license directly from Microsoft,
1. Will there be any issue in getting support from sap for database related issues during installation and post go live ?
2. Do we have access to download the database software CD provided by SAP or do we have to get it from Microsoft ?
3. Is there any difference in the database software provided by Microsoft and by SAP?
Please update me as soon as possible.
Regards,
Nalla

> 1. Will there be any issue in getting support from sap for database related issues during installation and post go live ?
No.
> 2. Do we have access to download the database software CD provided by SAP or do we have to get it from Microsoft ?
If you license from Microsoft you will need to get the media from Microsoft.
> 3. Is there any difference in the database software provided by Microsoft and by SAP?
No difference but SAP provides a script (sql4sap.vbs) that does necessary setups automatically and installs all patches automatically. You will need to do that then manually.
Markus

Web Services of SAP CRM ABAP 7.0 not show up

Hello Experts,
We are testing SAP CRM 7.0.
In T-cd:sproxy in CRM system, the Software Component Version SAP CRM ABAP 7.0 doesn't show up.
We'd like to see the web service definitions for CRM Service Processing,
but can't find them such as "ServiceOrderCRMCreateRequestConfirmation_In"(described in ES Workplace)
to create Service Order in T-cd:sproxy nor T-cd:SE80 Repository Information System>Enterprise Services>Service Definitions.
(We found the web service definitions of SAP CRM ABAP 5.1 there, but not SAP CRM ABAP 7.0)
The support package versions are as follows:
- SAP_ABA : SAPKA70106
- SAP_BASIS : SAPKB70106
- PI_BASIS : SAPK-70106INPIBASIS
- BBPCRM : SAPKU70006
Could you please advise us what's required to find Web Services SAP CRM ABAP 7.0?
Thank you in advance for your help.
Best regards,
F.T.

Hi,
You need to download SWCV "SAP CRM ABAP 7.0" in your CRM system from service market place. Also download PI content for SWCV: "SAP CRM ABAP 7.0" and import them in ESR.
Regards,
Gourav
PS: Similar questions are answered several time on this forum, so please do search before posting.
Edited by: Gourav Khare on Dec 13, 2010 11:56 AM

Software license question about Virtual PC 2007

Hi All,
I have craeted a virtual PC (Win XP) on my Win 7 PC virtual PC 2007. This virtual PC have installed crystal report 10. My question is, if I create another virtual PC (Win XP) on my Win 7 PC virtual PC 2007 and also install the crystal report 10. Does
I need to purchase another software license for the new one?
Best Regards,
Kenneth Lam

Microsoft does not provide support for the Crystal Reports products because Crystal Reports are SAP products, （http://support.microsoft.com/kb/317789）and we're not familiar with the license issue of this
product, I think you might need help in this SAP products support forum
http://scn.sap.com/community/support
Thanks for your understanding.
NOTE
This
response contains a reference to a third party World Wide Web site. Microsoft is providing this information as a convenience to you.
Microsoft
does not control these sites and has not tested any software or information found on these sites.
Yolanda Zhu
TechNet Community Support

Clarification about SAP CRM 5.0, SAPPHONE

Hi Buddies,
Long time no see.
Curently we are considering integrating SAP with our telephony system AVAYA. According to our vendor, there are 2 approaches: SAPPHONE or ICI connectors.
It is clear that ICI connector will be based on latest version of SAP CRM 7.0 which we do not install at the moment, thus we are more probally to use the SAPPHONE connection acting as interaction center middle ware.
However, it is somehow confusing about SAPPHONE approach. It is said to be neccesary to apply CRM 5.0 as system enviroment.
As I know, CRM 5.0, not like CRM 5.1 and later web application versions, is a component inside R3 system.
Is it neccessary to install CRM 5.0 first before activating the TCI via SAPPHONE?
Is CRM a middleware between SAPPHONE and telephony system or SAPPHONE itself is a component of CRM 5.0?
Is SAP CRM a mandatory component of ECC 6.0? In fact, I do not find it in 'Component version' inside our system.
Is SAPPHONE quite out-of-date and with limited support?
Do we need install new hardware for SAPPHONE?
Sorry for asking so many questions at the same time. We really need to clarify all misunderstandings before evaluating the approaches.
Thanks a lot in advance.
Jonnie

Hi Anrei,
Thanks, I read through the help document besides trying find other documents in help.sap.com.
I guess I got it. SAPphone is a component inside CRM server as indicated by below help document:
http://help.sap.com/saphelp_crm40/helpdata/en/28/797b14a9cf4296b02742f641c18971/content.htm
The CRM Server includes the IC WinClient framework and the following SAP applications:
· SAPphone
SAPphone provides a telephony function to the interaction center. It allows data to be exchanged between the CRM Server and the telephony component.
· SAPconnect
SAPconnect provides an integrated e-mail function to the interaction center. It enables communication management software to connect to the SAP system (for example, an e-mail server or SMTP server).
Although it is a help document for CRM 4.0, I think CRM 5.0 should have the similar archtechture.
I would score you as helpful, however, I still would like to see whether I could get answers for below points:
Is SAP CRM a mandatory component of ECC 6.0? In fact, I do not find it in 'Component version' inside our system.
Is SAPPHONE quite out-of-date and with limited support?
Do we need install new hardware for SAPPHONE?
Thanks.
Jonnie

SAP CRM 5.0 Installable CDs

Hi All,
We are on a lookout for SAP CRM 5.0 installable CDs. At service place, in the link "Ordering SAP-Software", SAP CRM 5.0 is not available.
Would appreciate if anyone can tell us the way to get these CDs.
Pankaj

Hello,
You are right Eyal, CRM5.0 is only available in ramp-up for the moment. It means that only customers which are taking part to a ramp-up program have access to CRM5.0 actually.
Have a look to service.sap.com
ampup
Regards,
Frédéric

Software License Mgt in SAP-CRM

Similar Messages

Maybe you are looking for