Software Update status stuck in Unknown Client check passed/Active

I've been rooting around in this for a week now so I'm looking for some other ideas.
A couple of weeks back I tried publishing some updates from SCUP into SCCM. Shortly thereafter I started seeing all my client getting stuck in Unknown "Client check passed/Active" status for Software Updates, starting with my most recent Software
Update Groups and progressively creeping its way back into older ones.
Clients' WUAHandler.log show errors with <![LOG[OnSearchComplete - Failed to end search job. Error = 0x8024000f.]LOG]!><time="18:16:20.329+240" date="08-14-2014" component="WUAHandler" context="" type="3"
thread="2496" file="cwuahandler.cpp:3064">
Client WindowsUpdate.log shows the same error code: 2014-08-15 11:37:16:278 520 1b7c Agent WARNING: WU client failed Searching for update with error 0x8024000f.
I also have one of my older deployments starting to pick up a status of Error, code 0X8024000F "Circular update relationships were detected in the metadata."
I found some folks with similar issues where they were advised to remove the offending updates from their packages. I never got the SCUP updates into any packages; they were showing up as Metadata Only and I started troubleshooting this issue instead. At this
point I have removed everything from SCUP showing in SCCM console just to make sure. (I think I expired them all in SCUP and then synced with it again.)
I have tried several client-side fixes that have not resolved the issue (KB971058, rebuild the SoftwareDistribution folder, KB947821).
I have even uninstalled the WSUS role off my server, restarted, then reinstalled. SCCMw ill sync happily with WSUS and received this week's updates successfully but it cannot pull a status for these new updates and all the existing ones still sit in Unknown
status in their deployments. I tried creating a new small deployment and it still gets stuck in the same place.
It looks like my Software Updates metadata in SCCM is a mess and I'm not sure how to resolve it. I think the next step I can think of is to strip the SUP role off the server and pop it back in after its had some time to clean itself up. Does anybody have
any other less severe suggestions?

Hi,
There is someone remove all the third-party metadata in WSUS Database, then run full sync and initiated scan cycle on the machine. The client successfully scanned updates.
But editing database directly is unsupported by Microsoft.
Best Regards,
Joyce
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are trying to better understand customer views on social support experience, so your participation in this
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Similar Messages

Software Update Deployment - Compliance Status = Unknown - Client Check passed/active

Hi,
First I want to say, that I found many Forum-Posts which describes a similar issue, but it is not exactly my issue...
I have a ADR (Auto Deployment Rule) which creates every Month a Windows Update Package, and deploys it. The Deployment starts from a custom day, and ends 14 days later (Deadline). Now I have the issue, that the compliance chek in the deployment status is
"reseted" every day (at 0:00) - (at least after the Deadline!)... The Compliance Check starts every day at 0:00 and then tries to reach every Computer again! So if the Computer-object is powered on and responding, it turns over to compliant (because
it is already compliant - the Windows Update Installation works fine...). But if the Computer is not powered on / not responding the next day, it turns over to "Unknown - Client check passed/active" instead of staying in the Status "compliant"
until it is powered on / respinding again, then it changes over to compliant again... Why is that?
Is there a issue with the Client Settings?:
- Software Update Scan (every day)
- Software Update Re-Evaluation (every day)
- Compliance Settings (every day at 0:00) -> but is this not for the Configuration Baselines?
any other ideas?
Patrik

As soon as the computer get the Software Update configuration items, it will start compliance checking, then send the compliance check result to MP.
From your description, the powered on computers sent the state message to the MP when they got the deployment policy. And the frequency of Status Summarizers of updates deployment for a deployment that was modified in the last
30 days is 60 minutes. Because the site server had not recieved the state message from the powered off computers so that the compliance state was changed to Unknown.
Juke Chou
TechNet Community Support

Compliance Unknown - Client Check passed/Active

I am running SCCM 2012 R2 in a test environment. My setup is very simple in that I only have around a dozen machines in it and I only have one site server.
I have a couple of software deployments for my baseline updates and when I check these all of my machines are green and compliant. However, I have another deployment that is created via an ADR and most of my machines are green and compliant except two which
are stuck on the Unknown tab saying "client check passed/Active". I have rebooted them, kicked off every action, refreshed, run summarization, reinstalled the client - yet none of these seem to be having any effect. Keep in mind these two machines
are also in my 'baseline' deployments and they are reporting back just fine. For whatever reason, they are stuck as unknown in my ADR deployment.
I've checked on a few of the logs and haven't stumbled across anything that stuck out but if anyone could kindly point me in the direction of the logs that are relevant to this issue I would appreciate it.
EDIT 1:
I ran the 'Compliance 1 - Overall Compliance' report against the ADR deployment and my test collection and the two machines in question came back as "Non-compliant" rather than compliance state unknown... which I find interesting
EDIT 2:
In my past experiences with SCCM 2012, I had very similar issues related to checking compliance. We would have a ton of machines go into the 'unknown' state and several other weird issues. We had a complex environment at my past job so I figured this evaluation
would go much smoother since I have one site system and a dozen test machines. It makes me nervous that I am already experiencing similar issues. I am also shocked I can't find more info when searching related to machines reporting back as
Unknown Passed/Active...

One of the servers in question has not received updates since February. Here is WUAHandler.log and updatesHandler.log - I don't see anything that sticks out. Most logs appear to be acting normal and don't have any glaring errors being reported. I do not
have any updates showing up in the software center on the server in question. It is the same OS and image as other servers that are working. Please let me know if you would like to see a different log....
WUAHandler.log (timestamps removed for readability)
Its a WSUS Update Source type ({E280636E-013D-473D-96D6-E9A09826B935}), adding it.
Existing WUA Managed server was already set (**EDITED OUT**), skipping Group Policy registration.
Added Update Source ({E280636E-013D-473D-96D6-E9A09826B935}) of content type: 2
Scan results will include superseded updates only when they are superseded by service packs and definition updates.
Search Criteria is (DeploymentAction=* AND Type='Software') OR (DeploymentAction=* AND Type='Driver')
Async searching of updates using WUAgent started.
Async searching completed.
Successfully completed scan.
Scan results will include superseded updates only when they are superseded by service packs and definition updates.
Search Criteria is ((DeploymentAction=* AND Type='Software' AND CategoryIDs contains '0FA1201D-4330-4FA8-8AE9-B877473B6441') OR (DeploymentAction=* AND Type='Software' AND CategoryIDs contains
'FDFE8200-9D98-44BA-A12A-772282BF60EF') OR (DeploymentAction=* AND Type='Software' AND CategoryIDs contains '7F44C2A7-BC36-470B-BE3B-C01B6DC5DD4E') OR (DeploymentAction=* AND Type='Software' AND CategoryIDs contains 'BA0AE9CC-5F01-40B4-AC3F-50192B5D6AAF')
OR (DeploymentAction=* AND Type='Software' AND CategoryIDs contains 'BFE5B177-A086-47A0-B102-097E4FA1F807') OR (DeploymentAction=* AND Type='Software' AND CategoryIDs contains 'A105A108-7C9B-4518-BBBE-73F0FE30012B') OR (DeploymentAction=*
AND Type='Software' AND CategoryIDs contains '2EE2AD83-828C-4405-9479-544D767993FC') OR (DeploymentAction=* AND Type='Software' AND CategoryIDs contains 'E6CF1350-C01B-414D-A61F-263D14D133B4'))
Async searching of updates using WUAgent started.
Async searching completed.
Successfully completed scan.
Scan results will include superseded updates only when they are superseded by service packs and definition updates.
Search Criteria is ((DeploymentAction=* AND Type='Software' AND CategoryIDs contains '7F44C2A7-BC36-470B-BE3B-C01B6DC5DD4E') OR (DeploymentAction=* AND Type='Software' AND CategoryIDs contains
'DBF57A08-0D5A-46FF-B30C-7715EB9498E9'))
Async searching of updates using WUAgent started.
Async searching completed.
Successfully completed scan.
Scan results will include superseded updates only when they are superseded by service packs and definition updates.
Search Criteria is ((DeploymentAction=* AND Type='Software' AND CategoryIDs contains 'FDFE8200-9D98-44BA-A12A-772282BF60EF') OR (DeploymentAction=* AND Type='Software' AND CategoryIDs contains
'7F44C2A7-BC36-470B-BE3B-C01B6DC5DD4E') OR (DeploymentAction=* AND Type='Software' AND CategoryIDs contains 'BFE5B177-A086-47A0-B102-097E4FA1F807') OR (DeploymentAction=* AND Type='Software' AND CategoryIDs contains 'BA0AE9CC-5F01-40B4-AC3F-50192B5D6AAF')
OR (DeploymentAction=* AND Type='Software' AND CategoryIDs contains 'CB263E3F-6C5A-4B71-88FA-1706F9549F51') OR (DeploymentAction=* AND Type='Software' AND CategoryIDs contains '2EE2AD83-828C-4405-9479-544D767993FC') OR (DeploymentAction=*
AND Type='Software' AND CategoryIDs contains '0FA1201D-4330-4FA8-8AE9-B877473B6441') OR (DeploymentAction=* AND Type='Software' AND CategoryIDs contains '3B4B8621-726E-43A6-B43B-37D07EC7019F') OR (DeploymentAction=* AND Type='Software'
AND CategoryIDs contains 'E6CF1350-C01B-414D-A61F-263D14D133B4') OR (DeploymentAction=* AND Type='Software' AND CategoryIDs contains 'A105A108-7C9B-4518-BBBE-73F0FE30012B') OR (DeploymentAction=* AND Type='Software' AND CategoryIDs contains
'DBF57A08-0D5A-46FF-B30C-7715EB9498E9') OR (DeploymentAction=* AND Type='Software' AND CategoryIDs contains '9B135DD5-FC75-4609-A6AE-FB5D22333EF0'))
Async searching of updates using WUAgent started.
Async searching completed.
Successfully completed scan.
UpdatesHandler.log (timestamps removed for readability)
Initiating updates scan for checking applicability.
Successfully initiated scan.
Updates scan completion received, result = 0x0.
Initiating updates scan for checking applicability.
Successfully initiated scan.
Updates scan completion received, result = 0x0.
Initiating updates scan for checking applicability.
Successfully initiated scan.
Updates scan completion received, result = 0x0.
Method (Discover) called from SDM.
Starting job with id = {A007C151-234D-4EEF-9907-4E029C0FDBBD}
Initiating Scan. Forced = (0)
Successfully initiated scan for job ({A007C151-234D-4EEF-9907-4E029C0FDBBD}).
Scan completion received for job ({A007C151-234D-4EEF-9907-4E029C0FDBBD}).
Evaluating status of the updates for the job ({A007C151-234D-4EEF-9907-4E029C0FDBBD}).
Successfully sent job ({A007C151-234D-4EEF-9907-4E029C0FDBBD}) success completion to the SdmAgent
CompleteJob received from SDM.
Complete - Job ({A007C151-234D-4EEF-9907-4E029C0FDBBD}) Cleanup.
CompleteJob - Job ({A007C151-234D-4EEF-9907-4E029C0FDBBD}) removed from job manager list.
Initiating updates scan for checking applicability.
Successfully initiated scan.
Updates scan completion received, result = 0x0.
Method (Download) called from SDM.
Starting job with id = {FB0A56F7-0247-45C0-A4E2-D7A3CFF91BBD}
Initiating Scan. Forced = (0)
Successfully initiated scan for job ({FB0A56F7-0247-45C0-A4E2-D7A3CFF91BBD}).
Scan completion received for job ({FB0A56F7-0247-45C0-A4E2-D7A3CFF91BBD}).
Evaluating status of the updates for the job ({FB0A56F7-0247-45C0-A4E2-D7A3CFF91BBD}).
Initiating download for the job ({FB0A56F7-0247-45C0-A4E2-D7A3CFF91BBD}).
Bundle update (39d68759-cc66-4fa4-8907-096b610c9583) is requesting download from child updates for action (INSTALL)
Starting download on action (INSTALL) for Update (46201763-6bf4-47f9-8d9c-b6549bb32a3b)
Ignoring update state (DOWNLOAD_READY) change in job state (2)
Ignoring update state (DOWNLOAD_READY) change in job state (2)
Ignoring update state (DOWNLOAD_READY) change in job state (2)
Ignoring update state (DOWNLOAD_READY) change in job state (2)
Ignoring update state (DOWNLOAD_READY) change in job state (2)
Contents already available.
StateCore - bundle update (39d68759-cc66-4fa4-8907-096b610c9583) state changed from (WAIT_CONTENTS) to (EXECUTE_READY) as child update state changed
Bundle update (67c66c9f-bef4-4057-860f-0dbbd2fc25dd) is requesting download from child updates for action (INSTALL)
Ignoring update state (DOWNLOAD_READY) change in job state (2)
Ignoring update state (DOWNLOAD_READY) change in job state (2)
Ignoring update state (DOWNLOAD_READY) change in job state (2)
Ignoring update state (DOWNLOAD_READY) change in job state (2)
Starting download on action (INSTALL) for Update (8efab745-b428-4bab-9933-822857c11e03)
Ignoring update state (DOWNLOAD_READY) change in job state (2)
Ignoring update state (DOWNLOAD_READY) change in job state (2)
Ignoring update state (DOWNLOAD_READY) change in job state (2)
Ignoring update state (DOWNLOAD_READY) change in job state (2)
Contents already available.
StateCore - bundle update (67c66c9f-bef4-4057-860f-0dbbd2fc25dd) state changed from (WAIT_CONTENTS) to (EXECUTE_READY) as child update state changed
Bundle update (8263f7a7-6ed2-48a9-90bd-05a361e0a81f) is requesting download from child updates for action (INSTALL)
Ignoring update state (DOWNLOAD_READY) change in job state (2)
Ignoring update state (DOWNLOAD_READY) change in job state (2)
Ignoring update state (DOWNLOAD_READY) change in job state (2)
Starting download on action (INSTALL) for Update (ebb06d79-b446-432d-b26d-0bd168e58192)
Ignoring update state (DOWNLOAD_READY) change in job state (2)
Ignoring update state (DOWNLOAD_READY) change in job state (2)
Ignoring update state (DOWNLOAD_READY) change in job state (2)
Contents already available.
StateCore - bundle update (8263f7a7-6ed2-48a9-90bd-05a361e0a81f) state changed from (WAIT_CONTENTS) to (EXECUTE_READY) as child update state changed
Bundle update (8f7e4dbd-be3f-463b-bb5a-55b33039a023) is requesting download from child updates for action (INSTALL)
Ignoring update state (DOWNLOAD_READY) change in job state (2)
Ignoring update state (DOWNLOAD_READY) change in job state (2)
Starting download on action (INSTALL) for Update (8d7948a9-3fd9-4430-b790-0511a7cb4502)
Ignoring update state (DOWNLOAD_READY) change in job state (2)
Ignoring update state (DOWNLOAD_READY) change in job state (2)
Contents already available.
StateCore - bundle update (8f7e4dbd-be3f-463b-bb5a-55b33039a023) state changed from (WAIT_CONTENTS) to (EXECUTE_READY) as child update state changed
Bundle update (9550b374-112f-42ab-80a0-8caba8652e59) is requesting download from child updates for action (INSTALL)
Ignoring update state (DOWNLOAD_READY) change in job state (2)
Starting download on action (INSTALL) for Update (8a454fff-d319-4bb0-bb00-76a67f07c88f)
Ignoring update state (DOWNLOAD_READY) change in job state (2)
Contents already available.
StateCore - bundle update (9550b374-112f-42ab-80a0-8caba8652e59) state changed from (WAIT_CONTENTS) to (EXECUTE_READY) as child update state changed
Download completed for the job ({FB0A56F7-0247-45C0-A4E2-D7A3CFF91BBD}).
Successfully sent job ({FB0A56F7-0247-45C0-A4E2-D7A3CFF91BBD}) success completion to the SdmAgent
CompleteJob received from SDM.
Complete - Job ({FB0A56F7-0247-45C0-A4E2-D7A3CFF91BBD}) Cleanup.
CompleteJob - Job ({FB0A56F7-0247-45C0-A4E2-D7A3CFF91BBD}) removed from job manager list.
Initiating updates scan for checking applicability.
Successfully initiated scan.
Initiating updates scan for checking applicability.
Successfully initiated scan.
Initiating updates scan for checking applicability.
Successfully initiated scan.
Updates scan completion received, result = 0x0.
Updates scan completion received, result = 0x0.
Method (Discover) called from SDM.
Starting job with id = {EB8A0FE5-B84E-471A-9658-3607767C7CCE}
Initiating Scan. Forced = (0)
Successfully initiated scan for job ({EB8A0FE5-B84E-471A-9658-3607767C7CCE}).
Scan completion received for job ({EB8A0FE5-B84E-471A-9658-3607767C7CCE}).
Evaluating status of the updates for the job ({EB8A0FE5-B84E-471A-9658-3607767C7CCE}).
Successfully sent job ({EB8A0FE5-B84E-471A-9658-3607767C7CCE}) success completion to the SdmAgent
Updates scan completion received, result = 0x0.
CompleteJob received from SDM.
Complete - Job ({EB8A0FE5-B84E-471A-9658-3607767C7CCE}) Cleanup.
CompleteJob - Job ({EB8A0FE5-B84E-471A-9658-3607767C7CCE}) removed from job manager list.
Initiating updates scan for checking applicability.
Successfully initiated scan.
Updates scan completion received, result = 0x0.
Method (Download) called from SDM.
Starting job with id = {CD1BC7C4-1BFF-44D1-B206-6BC650B4D54C}
Initiating Scan. Forced = (0)
Successfully initiated scan for job ({CD1BC7C4-1BFF-44D1-B206-6BC650B4D54C}).
Scan completion received for job ({CD1BC7C4-1BFF-44D1-B206-6BC650B4D54C}).
Evaluating status of the updates for the job ({CD1BC7C4-1BFF-44D1-B206-6BC650B4D54C}).
Initiating download for the job ({CD1BC7C4-1BFF-44D1-B206-6BC650B4D54C}).
Bundle update (39d68759-cc66-4fa4-8907-096b610c9583) is requesting download from child updates for action (INSTALL)
Starting download on action (INSTALL) for Update (46201763-6bf4-47f9-8d9c-b6549bb32a3b)
Ignoring update state (DOWNLOAD_READY) change in job state (2)
Ignoring update state (DOWNLOAD_READY) change in job state (2)
Ignoring update state (DOWNLOAD_READY) change in job state (2)
Ignoring update state (DOWNLOAD_READY) change in job state (2)
Ignoring update state (DOWNLOAD_READY) change in job state (2)
Contents already available.
StateCore - bundle update (39d68759-cc66-4fa4-8907-096b610c9583) state changed from (WAIT_CONTENTS) to (EXECUTE_READY) as child update state changed
Bundle update (67c66c9f-bef4-4057-860f-0dbbd2fc25dd) is requesting download from child updates for action (INSTALL)
Starting download on action (INSTALL) for Update (8efab745-b428-4bab-9933-822857c11e03)
Ignoring update state (DOWNLOAD_READY) change in job state (2)
Ignoring update state (DOWNLOAD_READY) change in job state (2)
Ignoring update state (DOWNLOAD_READY) change in job state (2)
Ignoring update state (DOWNLOAD_READY) change in job state (2)
Ignoring update state (DOWNLOAD_READY) change in job state (2)
Ignoring update state (DOWNLOAD_READY) change in job state (2)
Ignoring update state (DOWNLOAD_READY) change in job state (2)
Ignoring update state (DOWNLOAD_READY) change in job state (2)
Contents already available.
StateCore - bundle update (67c66c9f-bef4-4057-860f-0dbbd2fc25dd) state changed from (WAIT_CONTENTS) to (EXECUTE_READY) as child update state changed
Bundle update (8263f7a7-6ed2-48a9-90bd-05a361e0a81f) is requesting download from child updates for action (INSTALL)
Starting download on action (INSTALL) for Update (ebb06d79-b446-432d-b26d-0bd168e58192)
Contents already available.
Ignoring update state (DOWNLOAD_READY) change in job state (2)
Ignoring update state (DOWNLOAD_READY) change in job state (2)
Ignoring update state (DOWNLOAD_READY) change in job state (2)
Ignoring update state (DOWNLOAD_READY) change in job state (2)
Ignoring update state (DOWNLOAD_READY) change in job state (2)
Ignoring update state (DOWNLOAD_READY) change in job state (2)

Unknown Client Check passed Active after patching

I have just deployed an software update for my clients. It seems to me at first a lot of client where in the Progress tab stating "downloading updates". When I came back the next day, most of the clients are in the Unkown tab stating "Client
check passed / Active". How can I make the clients compliant?

Just out of curiosity - this looks like an update deployment, have you checked the compliance in the reporting section (assuming you have one setup)? I have been noticing that our patch groups are showing similar behavior where more state "Client
check passed/Active" just like you're seeing, but our compliance reports are showing different numbers.

Software Updates deployment remains at unknown status

I have a curious issue where the deployment summarization is showing all required clients as "Client check passed" but they never progress and further. If I drill down into the to updates with the software update group they appear to of deployed?
This is only effecting this one deployment there is nothing wrong with the clients it only appears to be the reporting mechanism?
Any help appreciated.
SCCM Deployment Technician

Unknown means ,either that the client system did not complete the software update scan or the site server did not receive the software update scan status from the client .You should check the logs (wuahandler.log--scan status , ,updatesdeployment.log--deployment
,updatestore.log--what is missing and what is installed) for further troubleshooting. you may also required to refresh the compliance state ,script avilable here https://msdn.microsoft.com/en-us/library/cc146437.aspx?f=255&MSPPError=-2147217396
Eswar Koneti | Configmgr blog:
www.eskonr.com | Linkedin: Eswar Koneti
| Twitter: Eskonr

I don't know much about computers can anyone walk me through this ? How Do I Change The Software Update Server Address On A Client ? what do I open and how do i put it in the right spot?

I don't know much about computers can anyone walk me through this ? How Do I Change The Software Update Server Address On A Client ? what do I open and how do i put it in the right spot?

The simplest method is to run a defaults command on the client Macs (easily pushed via Apple Remote Desktop):
defaults write com.apple.SoftwareUpdate CatalogURL 'HTTP_URL_FOR_CATALOG'
for a user. If you run it via sudo it will set it for whenever you use softwareupdate as root.
The HTTP_URL_FOR_CATALOG has been changed with Mac OS X 10.6. If you use MCX it will automatically pick the new catalog – however if doing it manually the following URLs need to be used for whichever client version is in question:
Mac OS X 10.4: http://mysus.example.com:8088/index.sucatalog
Mac OS X 10.5: http://mysus.example.com:8088/index-leopard.merged-1.sucatalog.sucatalog
Mac OS X 10.6: http://mysus.example.com:8088/index-leopard-snowleopard.merged-1.sucatalog
Mac OS X 10.7: http://mysus.example.com:8088/index-lion-snowleopard-leopard.merged-1.sucatalog
Mac OS X 10.8: index-mountainlion-lion-snowleopard-leopard.merged-1.sucatalog
To double check this applied you can run the following command:
/usr/libexec/PlistBuddy -c Print /Library/Preferences/com.apple.SoftwareUpdate.plist
and /usr/libexec/PlistBuddy -c Print ~/Library/Preferences/com.apple.SoftwareUpdate.plist
to see what settings are for the computer and user appropriately.
If this is working correctly when running Software Update (GUI) you should see the server address appear in parenthesis in the title of the window.
MCX
Another alternative is to use Workgroup Manager to manage the preferences via MCX from your server. This can be done for users, or for computers if they are bound to your Open Directory.
If you are using 10.5 Server or newer: you can simply use the Software Update section under Preferences.
Manually:
Choose the accounts, computers, or groups to have the preference applied to.
Click on Preferences, and then the Details tab
Press the Add… button and navigate to /Library/Preferences/com.apple.SoftwareUpdate.plist
Press Edit…
Under Often, add a New Key and enter the name CatalogURL
Make sure the type is string and then enter your SUS URL (eg. http://mysus.example.com:8088/index.sucatalog or if using 10.6: http://mysus.examle.com:8088/ – see above from the defaults section)
Press Apply Now, then Done. Once users/computers have refreshed their MCX settings (usually the next login or restart) the new settings will take over.
If this is working correctly when running Software Update (GUI) you should see the server address appear in parenthesis in the title of the window.
In order to have a system-wide configuration one has to run the following:
sudo defaults write /Library/Preferences/com.apple.SoftwareUpdate CatalogURL "http://your.updates-server.lan:8088/index.sucatalog"
In order to correctly work both on Leopard and Snow Leopard the right command to issue is:
defaults write /Library/Preferences/com.apple.SoftwareUpdate CatalogURL "http://your.updates-server.lan:8088/index-leopard-snowleopard.merged-1.sucatalog"
Happily used and tested on my network
The DNS trick that Chealion points out is fantastic. I use it at our office, and every computer on our LAN will automatically pull the updates from the local repository at high speed without any configuration.
Create the swscan.apple.com DNS zone on your internal DNS server, and have it resolve via an A record to your Mac
Tags: automaticupdates mac clients macosx setting as default software update
Category: Serverfault
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Comment
- See more at: http://www.eonlinegratis.com/2013/how-do-i-change-the-software-update-server-add ress-on-a-client-mac-to-use-my-own-server/#sthash.YhHp5zWk.dpuf

Wanted to update my ipad wirelessly,went to general,software update,then massage appears:unable to check for update an error occured while checking for software update. How do I fix that?

Wanted to. Update my ipad2 wirelessly,went to general,software update,then message appers:"unable to check for update an error occurred while checking for a software update." how do I fix that?

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IPod shuffle software update status different between users

With User 1, iTunes 7.0.2 says my 2G iPod shuffle is up to date (software version: 1.0). If I switch to User 2 and plug the same iPod shuffle into the dock, then iTunes says there's an iPod sofware update available (version 1.0.1). I decline the offer to update. Going back to User 1, no update is suggested (version 1.0 is current).
Why does iTunes report a different software update status depending on which user is active? I don't think there's a software version 1.0.1 for the 2G iPod shuffle.
There is no ~/Library/iTunes/iPod Software Updates/ folder for either user.
iMac G5 (B) 20-inch Mac OS X (10.4) 2.0 GB RAM

I found the solution on MacOSXHints:
http://www.macosxhints.com/article.php?story=20060912144151766
Summary: on the Summary tab, click Restore (will pop up a confirmation dialog), then Cancel, and the Update button then indicate version 1.0.1 for User 1. Then click Update. iTunes did the update, no muss, no fuss.

HT4623 my iphone software update states :an error occurred while checking for a software update?

My software update states "an error occurred while checking for the update?

Are you doing on the device under Settings or in iTunes? Try updating through iTunes if you can.

Apple Software Update is stuck in the "Checking for new software..." phase

I installed iTunes+Quicktime using iTunes64Setup.exe and so ASU got automatically installed as well.
When I manually start ASU, it immediately checks for new software and the progress bar stalls at around 10%. I have not seen ASU run by the task scheduler yet.
Bonus: The ASU logo has weird colours (http://imagebin.ca/view/XN2-zrN.html)
Is anybody also having the same problem?

That's an odd one.
Have you tried a repair install of ASU?
Head into your Uninstall a program control panel, select "Apple Software Update" and click "Repair".
Any help with the hang or the logo issue?

Software update gets "stuck" checking for updates (Snow Leopard)

Software update stalls at about 10-20% on the progress bar. Other internet apps show no connectivity issues.

Are you trying to upgrade to a higher OS. Your profile says you are on 10.6.8 which is the highest level of Snow Leopard. The only improvement on that is to download and install the 10.6.8 Combo updater ... below.
http://support.apple.com/kb/DL1399

Three updates from the same Software Update Group showing as unknown, while all the others are showing as expected.

Hi
I have an issue from Septembers security updates where three updates from the same software update group are showing as unknown status rather than required / not required / installed etc.
There are multiple other updates in the same update group and they are all displaying correctly with the figures I would roughly expect.
I would have expected if something was wrong with the clients not returning software update scans that all the updates in this software update group (all deployed automatically as part of the same ADR) would show the same status of unknown, rather than just
three of them.
The updates in question are: KB2894842, KB2972215 & KB2977629 (First two .net 4.0 and last one IE11).
Now these updates would largely be not required in our organisation as for the most part we use different versions so I would expect them to show as not required.
Short of kicking off a mass software update scan cycle I don't know a) why this has happened b) if a scan cycle will fix it. Our clients scan every week and its been several weeks since the updates were deployed, that and the other updates have all reported
back in.
Anyone have any ideas? Its making the compliance results look quite poor :(
Thanks
Jonathan

Hi,
Is there any clue in the logs? Please review WUAHandler.log.
What is the code you get when you run compliance report, like that in the following thread:
http://social.technet.microsoft.com/Forums/en-US/becda545-4a5e-4ea3-bd83-8c7026767af5/software-update-compliance-report-showing-status-unknown?forum=configmanagerdeployment

Software Update gets stuck

The last 2 times Software Update on my MacBook Air told me that updates are available, I proceeded with the installs and it hung.
Both times
- the software update required a restart before installing
- got stuck at the screen that shows the default Leopard wallpaper and the timer
- holding the power button to power off and then starting it again seems to do the trick
No a big deal, just a bit annoying. This does not happen on my macbook, just the macbook air.
Anyone else experiencing this issue?

You know what... that website ALSO doesn't seem to finish loading. There is a dark graysish block with icons for all the different platforms and then there's a column of options on the left. But what seems to be the main part of the page on the lower right (when scrolled to the top) just shows a throbber / activity indicator and nothing happens.
I tried this on an entirely different internet connection, tethering with my iPhone and using 3G with an entirely different ISP. That connection is a few Mbps so I should expect faster response but still it takes forever. I gave up after 5 minutes not checking to see if the thing will actually load because expensive data use was building up on my iPhone while the throbber was displaying.
My Mac experience just keeps getting bumpier

Maverick 10.9.5 Software Update not being listed for clients

I have Software Update and Caching enabled on an OSX 10.9.5 machine. It has downloaded the 10.9.5 update, but when I run software update on our client computers, the update isn't being shown. I'm feeling like none of the updates are being shown, not just this one. I've pointed the software update preference file to the server correctly and reset it by deleting it, but nothing has worked. I feel like it's server side. Our other clients that aren't pointed to this server can see the update.
What can I look at on the Server to try and diagnose this problem?
Thanks

Nevermind. The port was wrong in Profile Manager.

Software update is stuck at "Removing old files"

Last night Software update informed me there were a few things to update. (I believe Safari was in there as well as a couple of things I was not using)
No reboot was required, so I started the install.
My system started really slowing down and was painful after a while. I shecked and Software Update was "Installing 3 items" and "Removing old files" - this was about an hour after starting the update.
Well, that was about 16 hours ago and it is still in the same state and with the same message and the same spot on the status line.
I am reluctant yo force quite Software update as I do not want to cause instability.
Any ideas?
(Or is it OK to force quit when it is just at the "Removing old files" stage?)
This is on a MacBook Pro

You have no choice but to force a reboot and see what happens.

Software Update status stuck in Unknown Client check passed/Active

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