Solution Allowing Customers to Pause/Cancel Recurring Orders

Hi,
We've created an eCommerce website for a client, using Business Catalyst, which features recurring payments. The client is asking whether it's possible for their customers to be able to log into their account on the website and pause/cancel recurring orders due to holidays etc (our client runs an organic farm and delivers boxes of fresh fruit/vegetable on a weekly/fortnightly basis).
At the moment, their customer fills in a form, requesting to pause/cancel their order, then our client manually amends the order in the admin back-end.
Does anyone know of a solution (3rd party, API etc) that would allow customers to directly manipulate their orders, without any admin intervention? Is this something that would even be possible, in theory, e.g. move the 'Next Invoice Date' to a later date, for paused orders, or delete the recurring payment for cancelled orders.
Thanks,
Richard.

Hello Jeff,
This would be a customization. We do have an open API and have functions for adding a saved cart to a live cart, maybe you could tie it in to some sort of service contract?
James

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Best practice for managing recurring orders?

I am setting up a recurring product for a customer. I've tested the process through checkout and it initiates the recurring order fine.
However, my client wants to have the following self-service features:
1. Notify customer if payment failed on recurring order (e.g., credit card expired, credit card canceled)
2. Allow customer to make payment on failed recurring order
- I know I can set up an invoice payment web form, but will the new transaction code from PayPal be used on future orders?
3. Cancel subscription - This would cancel recurring order and any pending/future payments, terminate the customer from the secure zone
4. Cancel auto-renewal - This would just cancel the recurring order and any pending/future payments.
We are using PayPal Payments Pro.
I am good with API solutions.
Thanks for any suggestions...
Chris

Hi Chris,
Please view the article below which explains the behavior of recurring and the process on cancelling and having customer pay for previously failed invoices.
- http://kb.worldsecuresystems.com/kb/recurring-billing.html
Kind regards,
-Sidney

I pre ordered the wale album and now I want to cancel my order so I can get the deluxe edition the screen says swipe to cancel order but it's not allowing me to do so can someone please help

I need help canceling a pre order off of iTunes

Hi 009,
I'm sorry you haven't been able to cancel your orders as you would have liked. Per BestBuy.com, in most cases, items for shipping can be canceled within 30 minutes of placing the order. In your most recent order, it had begun processing within an hour, after which even our moderators or BestBuy.com representatives are unable to cancel it. I see that it was delivered today. As poprex911 stated, you'll get your refund quickest by taking it to your local store with your order receipt, credit card and ID - this usually reflects in your account within 2-3 business days - or you can mail it back and your refund will be processed once it is received.
Thanks for sharing your feedback and experience,
Elizabeth|Social Media Supervisor|Best Buy® Corporate
Private Message

Cancel Sales Order lines that are picked

Hi
1. I'm trying to cancel sales order lines through process order api that are picked and delivery status is Staged/Pick Confirmed. The error is
You are not allowed to cancel Order Line because:
Line has been pick confirmed/staged.
I'm unable to perform by below means
1.There is a processing constraint on the field SCHEDULE_ARRIVAL_DATE.
Delete the processing constraint and retry the cancel line process - Processing constraint form the fields are protected against update
2.Navigate to the shipping transaction form and query the order. Select the line and enter 0 at shipped quantity.Save the record.Ship confirm the line, this will cause the line to be backordered.Query the order line in the order entry form and cancel this. - Shipping transactions form the fields are protected against update
2. Is there a way to cancel Internal Sales Order(ISO) lines of one OU and the corresponding internal requisition is another OU
Thanks
kumar

If you are in R12, there are some enhancements from Oracle that allows updating/cancelling certain Internal requistion fields and Internal orders automatically. You may need to disable few processing constraints too.
As of Now Oracle support change to following attribute at OM side
1 Order Quantity
2 Request Date
3 Schedule date
4 Arrival date
Similarly if we make changes in following fields in Approved IR
1 Quantity
2 Need by Date
These changes will got reflected in ISO
Plus cancel the IR line or ISO line, the other one gets cancelled automaically.
To cancel the picked line, first undo the pick confirmation process by back ordering. or unassign the delivery details from the delivery (if created already) and cancel the delivery.In either case, you need to manually trasnfer the qty from staging area to original locations. Oracle doesn't automatically move the qty back, (undo move order transaction).
Ganesan.

I need to cancel an order I just placed

I just signed up and paid for one year $23+ and now the document I wanted to export to edit won't allow it.
So please cancel my order immediately before it is posted to you books today.
Also, please confirm this has been done and that you will not bill me for anything now or in the future without
my permission.
Thank you,
Diane Webster
[private information removed by moderator.]

Sara, I still can't get through to Chat. Can you have somebody call me or would you chat with them and tell them to refund the order that you had cancelled on 9/1/14, #0282954524.
This is a waste of my time but I don't like paying for something and not getting the service or product.
I cancelled this order within minutes there should never had been a charge.
Please follow this through or pass it along to your supervisor or higher. I want this taken care of today please.
Thank you,
Diane

Anyone else find it stupid you can't cancel an order 5 hours later?!

I ordered a computer yesterday only to find out my boyfriend ordered me one. So, i called customer service to cancel it and they wouldn't since it had already been processed. Bunch of Bull****. Unless my custom computer was already built,packed and shipped in those 5 hours there is no reason HP can not cancel the order i made. It seems like a waste of time/resources to put the computer together just so I can send it back to them to get a refund back to my credit card. if anyone knows any tips to get around this please let me know.

Thank you for visiting the HP Support Forums. This forum is to leave feedback and suggestions directly relating to these message boards. If you have feedback for HP about their products or services, please use the link below:
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This is a user-to-user community, and not a venue to receive direct help or feedback from HP. If you have any further questions or concerns, please feel free to send me a Private Message.
Thanks!
Wendy M - HP Support Forums Moderator
Click the Kudos star as a way to say "thank you" for helpful posts.
Be sure to come back and click the 'Accept as Solution' button on the post that solved your issue - it may help someone else.
Rules of Participation

Ristrict Cancelling Process Order Confirmation (CORS) after FI MM period cl

Showing current date as posting date after Cancelling Process Order Confirm:
Issue with FICO and PP :-, after settlement (ko88) and all period end closing, system still allowed doing Cancelling Process Order Confirmation (CORS) and Showing current data as posting data
For example:
My order created on 30th September 2010 and order confirmed on the same day ie my posted date (30th September 2010)
I have done order reversal on 3rd October 2010 and posting date should be 3rd October 2010 but system showing current data as posting data. Can you please guide me why this unusual behavior happening

Hi Arun
Is this congif change will help me
          1)In BS22 first search for TECO.
           2)Double Click on TECO.
           3)New entry.
           4)Now search FI posting.
           5)Select status as Prohibited
My Requirement : Ristrict Cancelling Process Order Confirmation (CORS) after FI, MM period closed, and Materail Ledger done
I want to ristrict the (CORS) reversal of Process Order Confirmation after FI MM ML closed
right now as per standard its giving warning masage as " Posting with carent date YES or NO, if you say YES then system doing CORS on system carent date, i want to restrict it
Is above steps you refered will help me
please confirm
Regards
MKbinnal

Error in cancelling sales order line using process order API

Hi,
I have created a sales order which is in booked status. I want to cancel the order line . when I am running the concurrent request I am getting the following error message.I am using the process order API to perform this operation.
API Error Message You are not allowed to update Inventory Item because:
line has been booked
API Error Message You are not allowed to update Line Type because:
Line is Booked
Can anyone help.
thanks
Ashwini

Hi,
What is the application release?
What concurrent program you are running? Is it a custom or seeded one? And, what is the API name?
Please see if these docs are applicable.
Unable To Manual Mass Update Items For Multiple Booked Sales Order Lines [ID 887905.1]
Cannot Update Ordered Item To Related Item On Booked Sales Order Line [ID 298796.1]
Thanks,
Hussein

Verizon admits error in cancelling my order and offers no restitution

I ordered an iPhone 5 and Verizon admits that my order was automatically cancelled by mistake. I asked a Verizon representative, "who cancelled the order and why?" The Representative claimed no explanation was given for the Cancellation. According to the Representative, my order was simply cancelled by the Verizon ordering system and not directly by a person.
Instead of offering to reactivate my cancelled order, the Representative offered to create a new order and have me wait another month for iPhone 5 delivery. I explained to the Representative that reordering will be extremely inconvenient because I will out of the country. The Representative will contact her manager, but she already knows from past experience that her manager will not do anything to help me.
Verizon is now charging me for an iPhone 5 plan except without an iPhone 5. Verizon profits from their mistakes and offers no restitution, except to say they are "sorry for the inconvenience." If I thought other cell-phone carriers treat their customer with more respect than Verizon, I would switch to another carrier, but I have my doubts about other carriers.
I am considering just living without the expense and inconvenience of an iPhone plan. I am disgusted with the way Verizon treats their customers. Their attitude is their problem is your responsibility so just live with it.

VerizonDamagesRestituitionQues wrote:
Verizon is now charging me for an iPhone 5 plan except without an iPhone 5. Verizon profits from their mistakes and offers no restitution, except to say they are "sorry for the inconvenience." If I thought other cell-phone carriers treat their customer with more respect than Verizon, I would switch to another carrier, but I have my doubts about other carriers.
I am considering just living without the expense and inconvenience of an iPhone plan.
What do you mean by an 'iPhone 5 plan"? When you placed your order, were you upgrading from a basic phone?

BT cancelled my order

Am currently rectifying the problem (hopefully, update to follow).
Story do far. Placed home move and upgrade to infinity 3/9/13 for a move 23/10/13. All done online. 3 weeks after ordering I get a call from India saying please ring BT. Rang BT and they said my order has had a problem. Couldn't understand them but turns out the engineer cancelled my order as couldn't understand new postcode being similar to old one. Moving nearby. BT asked I call back in 24 hours ! Called back and the BT asked I call back in 24 hours. Still Oder blocked and asked call back in 48 hours. After 4 days of calling each time taking nearly an hour. Still trying. BT say sorry but still no clearer.
Back with an update soon. .....

If you need help, then please ask here.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Refund and cancelation on order placed under a hou...

i placed a order for a BT line and B Band but now decided i dont want it but they have taken the 50 pounds for credit deposit, am i able to cancel this and get it refunded back right away
regards
Solved!
Go to Solution.

You can cancel the order any time up to when the service is delivered. They should give you the deposit back, but don't assume it will be "right away".

Order No. 608205406 .pls cancel the order!

Order No. XXXXXX .pls cancel the order!
Hi I try a test. today, I got this... oh I don't need it. pls cancel thks
Order No. XXXXXX
Purchase informationPurchased byTransaction datePayment methodStatus
suhaha.sh (Skype Name)
April 27, 2012 at 07:23 (GMT/UTC)
Visa
Delivered
Items in this order Amount
Singapore Unlimited min 1 month
$6.99
0% VAT
$0.00
Grand total
$6.99
Download this as printable invoice

Hi,
Please check this FAQ: https://support.skype.com/en/faq/FA297
If my answer helped to fix your issue, mark it as a Solution to help others.
Thank You!
Please send private messages only upon request.

How do I cancel an order interdicting the installation Adobe Fladh on PC?

The first day I downloaded Adobe Flash (without which I can not see anything) I was asked if allow this program to install on my computer. Stoneware, I clicked on not. Computer security system registered as such.
Now I would like to cancel the order but do not know how because the system does not allow installation.
Specify the operating system is widows 7 premium.
Please tell me what to do !

Can be installed manually or ofline, but then are not allowed to run. the security system has registered as a virus (probably). In this case the whole system crashes.

Officially cancelled my order

I ordered my phone at 12:40 am EDT July 15 and got confirmation at that time. I was so excitied to be on of the first to order and was really looking forward to receiving my phone today....
Unfortunately, my order has not ever moved. I kept checking the order site and calling to try and find out why it wasn't moving and no one knew....all they could tell me was that it was still pending. The closest thing I got to an answer was that my order was going to have to be entered manually and that I was 'in line' and that it would take 2-5 days to process.
I guess since I am already a customer and I was only adding a new line, I'm not worth trying to keep...when I said I wanted to cancel the order, all I got was a 'sorry, our system was just really overloaded, we'll cancel your order when it is not longer pending.'
I am extremely dissappointed.

Dalies wrote:
narddog wrote:
If you are thinking about switching to the iPhone like I was, watch the Apple press conference today and see what they have to say about their antenna problem before you try it. I decided that Verizon was the best fit for me, but then again it's for me. Best of luck with whatever you decide though.
I am definitely going to watch the press conference today! The rest of my family is already on ATT. I've been trying to decide which way to go. Maybe this is how it is supposed to work out.
Anything less than giving away bumpers to everyone who bought the iPhone4 is a fail for Apple. Their mistake was to put the antenna on the outside of the case was a Hugh gaff from their engineers. While the concept looked sound, the human skin is a conductor. Antenna's are tuned to a specific frequency or a harmonic of a frequency to be efficient. To allow the skin to touch the antenna detunes it, so the efficiency is greatly reduced because of the small power used.
For Apple to first blame users on how they hold it, then to blame it on a 'miscalculation' of the bar indicator is pure crap. I lost a lot of respect for Apple for these ** explanations.

Do I get my certificates back, if I cancel an order?

As I mentioned in the title, I would like to cancel an order I used some certificates on and would like to reorder for full price. Would I get the certificates back?
Solved!
Go to Solution.

Hi phoedge,
Thank you for posting your question to the forum!
If you were to decide to cancel your order and My Best Buy™ certs were applied to the order, then you should see the point value for those certificates repost to your account within 3 to 6 business days. You should be able to convert those points into new certificates once they have reposted to your account.
Please feel free to send me a private message if you do decide to cancel your order, and I will see what I can do to help you with that. A private message can be sent by clicking on the blue button in my signature labeled "Private Message." Otherwise, let me know if you have any other questions.
Returns When a My Best Buy™ Certificate was Used
I hope you have a great day.
Derek|Social Media Specialist | Best Buy® Corporate
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Solution Allowing Customers to Pause/Cancel Recurring Orders

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