Solution Manager 7.1 IT Service Management: IRT, MPT new status

Hello everyone,
I am wondering, if in SAP Solution Manager 7.1 IT Service Management I can customize new status into SLA measurement, for example 'Customer action' duration time at Web browser (similiar fuctionality as IRT(The initial response time) and MPT(maximum processing time)).[IRT & MPT|http://pokazywarka.pl/ysrkhe/]
Equally, new SLA status should be calculating duration for the other incident status for example "In process". If anyone has idea, please advice.
Best regards,
SAPFan
Edited by: SAPFan on Feb 6, 2012 10:48 PM

Hi,
Under the System Prepration section I have 2 questions I need additional clarification:
1. Under 6.2 Prepare Outside Discovery -> Establish trusted connection-> /usr/sap/hostctrl/exe/host_profile of solution manager server:
a. I added service/admin_users = daaadm. Am I suppose to include the password? what should the formate be?
What you have entered is fine. Would not need to provide the password as well. Check the External discovery troubleshooting guide sections.
https://websmp207.sap-ag.de/~sapidb/011000358700000486362011E
2. Under 6.3 Connect Diagnostic Agent -> ran the following command on my ECC server:
./smdsetup.sh managingconf hostname:"solutionmanager.FQN" port:"50004" user:"ddaadm" pwd:"password1"
a. Is the user/password referring to SolutionManager admin account?
b. How do I check if it's running correctly?
c. How to get my solution manager to see my Ecc server's diag agent?
The user password should be a Solution Manager Java user like SMD_ADMIN or J2EE_ADMIN
How to check for diagonstic agents, again check the trouble shooting guide referred above.
I checked the following:
Start Visual Administrator and navigate to: Server node -> Services -> Security Provider. Please also make sure that the MBeanAdmin is mapped to the Administrators Security role on both: com.adobe/AdobeDocumentServicesADS-EJB and com.adobe/DocumentServicesLicenseManagerADS-License
I don't see the Adminstrator role to add to the above. Am I suppose to just enter "administrator"?
Yes, just add the role "Administrators"
2. Solution Manager Internal Connection -> Setup DPC/DCC Web Service URL
a. I'm supposed do the following: You have started the Agent Administration:
b. How do I start the Agent Administration?
Make sure you have the role SAP_SMWORK_DIAG assigned to your user ID via SU01. Then call solution_manager tcode and goto the RCA tab. Agent Administration link should be available.
Regards,
Srikishan

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Hi,
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Hi,
Thanks for he reply..
But i have already followed the process that you described or CCMSPING registration. and CCMSPING is transfering the data successully from satellite system to solution manger.
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thanks

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We are planning to install Solution Manager and have arrived on following configuration based on what we could understand from Sizing tool and guide;
Intel Xeon Quad core with 16 GB RAM, 500 GB HDD - Win 2008 Enterprise-64 bit 25 user and SQL 2008 5 user.
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Dear Mayank.
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Edited by: Guilherme Balbinot on Feb 6, 2012 9:44 PM
Edited by: Guilherme Balbinot on Feb 6, 2012 9:49 PM

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Date and Time          13.07.2008 14:05:57
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I have implemented service desk ( Solution manager) and It is working fine for most of the system but i am getting error while creating a ticket in service desk for one system.
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The URL http://cismp.cargotec.com:8014/sap/bc/bsp/sap/dswpnotifcreate/msg_new.do was not called due to an error.
Note
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The error occurred on the application server cismp_SMP_14 and in the work process 0 .
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Hi Prakhar,
As i mentioned workcenter is working fine for all other systems. and user have all roles same as in other systems.
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Error when processing your request
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Method: MSG_SUBMIT of program CL_DSMOP_BSP_NOTI_MODEL=======CP
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Method: DO_REQUEST of program CL_DSMOP_BSP_NOTI_CTRL========CP
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If you do not yet have a user ID, contact your system administrator.
Error code: ICF-IE-http -c: 011 -u: XABHYABH -l: E -s: SMP -i: cismp_SMP_14 -w: 1 -d: 20091006 -t: 141511 -v: RABAX_STATE -e: SYSTEM_CORE_DUMPED
Regards,
Bhavesh

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Hi Expert,
How to configure u201CSolution Manager Service Desk Knowledge Baseu201D to allow Customer to check on the solution?
Can we make the Solution Database open for the key user? Can we add one link in the workcenter and the customer can search existing solutions before they create message to us?
Please advice,
Thanks
regards,
ng chong chuan

>
Chong Chuan Ng wrote:
> How to configure u201CSolution Manager Service Desk Knowledge Baseu201D to allow Customer to check on the solution?
>
> Can we make the Solution Database open for the key user? Can we add one link in the workcenter and the customer can search existing solutions before they create message to us?
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2. Connection to SAP => OK
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Guillaume Bruyneel.

hello,
I found some interesting information concerning the automatic creation of BP from the Org. Model :
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Service desk issue in Solution manager

Dear Friend's
I have configured Service desk in our Solution manager .
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R.k sindol
Edited by: Raj kumar sindol on Jan 20, 2009 3:30 PM

Hello Raj,
see SAP Note [153743|https://service.sap.com/sap/support/notes/153743] chapter "In the R/3 system of the notifier (customer data entry systems).". Changing that RFC destination should be the solution for your case.
Best regards,
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Hi All,
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