Unable to create tickt in service desk - Solution manage.

Question

Hello,
I have implemented service desk ( Solution manager) and It is working fine for most of the system but i am getting error while creating a ticket in service desk for one system.
Due to some RFC connection problem i have regenerated the RFC ( trusted , Read and TMW) from Solman to Satellite system.
and now I am not bale to create ticket for that system.
Error message :
The URL http://cismp.cargotec.com:8014/sap/bc/bsp/sap/dswpnotifcreate/msg_new.do was not called due to an error.
Note
The following error text was processed in the system SMP : Error SYSTEM_CORE_DUMPED occured. P1=11
The error occurred on the application server cismp_SMP_14 and in the work process 0 .
The termination type was: RABAX_STATE
The ABAP call stack was:
Method: MSG_SUBMIT of program CL_DSMOP_BSP_NOTI_MODEL=======CP
Method: DO_HANDLE_EVENT of program CL_DSMOP_BSP_NOTI_CTRL========CP
Method: DISPATCH_INPUT of program CL_BSP_CONTROLLER2============CP
Method: DO_REQUEST of program CL_DSMOP_BSP_NOTI_CTRL========CP
Method: DO_REQUEST of program CL_BSP_CTRL_ADAPTER===========CP
Method: ON_REQUEST of program CL_BSP_RUNTIME================CP
Method: IF_HTTP_EXTENSION~HANDLE_REQUEST of program CL_HTTP_EXT_BSP===============CP
Method: EXECUTE_REQUEST_FROM_MEMORY of program CL_HTTP_SERVER================CP
Function: HTTP_DISPATCH_REQUEST of program SAPLHTTP_RUNTIME
Module: %_HTTP_START of program SAPMHTTP
Can any body guide me what should be done to resolve the issue.

Answer 1

Hi Prakhar,
As i mentioned workcenter is working fine for all other systems. and user have all roles same as in other  systems.
BP is created and we are trying to create ticket from Solman itself  so there is no point to maintain bCOS_CUST table.
but still we are not able to create ticket only for one system.
Error Message :
Error when processing your request
What has happened?
The URL http://cismp.cargotec.com:8014/sap/bc/bsp/sap/dswpnotifcreate/msg_new.do was not called due to an error.
Note
The following error text was processed in the system SMP : Error SYSTEM_CORE_DUMPED occured. P1=11
The error occurred on the application server cismp_SMP_14 and in the work process 1 .
The termination type was: RABAX_STATE
The ABAP call stack was:
Method: MSG_SUBMIT of program CL_DSMOP_BSP_NOTI_MODEL=======CP
Method: DO_HANDLE_EVENT of program CL_DSMOP_BSP_NOTI_CTRL========CP
Method: DISPATCH_INPUT of program CL_BSP_CONTROLLER2============CP
Method: DO_REQUEST of program CL_DSMOP_BSP_NOTI_CTRL========CP
Method: DO_REQUEST of program CL_BSP_CTRL_ADAPTER===========CP
Method: ON_REQUEST of program CL_BSP_RUNTIME================CP
Method: IF_HTTP_EXTENSION~HANDLE_REQUEST of program CL_HTTP_EXT_BSP===============CP
Method: EXECUTE_REQUEST_FROM_MEMORY of program CL_HTTP_SERVER================CP
Function: HTTP_DISPATCH_REQUEST of program SAPLHTTP_RUNTIME
Module: %_HTTP_START of program SAPMHTTP
What can I do?
If the termination type was RABAX_STATE, then you can find more information on the cause of the termination in the system SMP in transaction ST22.
If the termination type was ABORT_MESSAGE_STATE, then you can find more information on the cause of the termination on the application server cismp_SMP_14 in transaction SM21.
If the termination type was ERROR_MESSAGE_STATE, then you can search for more information in the trace file for the work process 1 in transaction ST11 on the application server cismp_SMP_14 . In some situations, you may also need to analyze the trace files of other work processes.
If you do not yet have a user ID, contact your system administrator.
Error code: ICF-IE-http -c: 011 -u: XABHYABH -l: E -s: SMP -i: cismp_SMP_14 -w: 1 -d: 20091006 -t: 141511 -v: RABAX_STATE -e: SYSTEM_CORE_DUMPED
Regards,
Bhavesh