Some BT TV customers incorrectly charged for Broad...

Hi everyone
Some BT TV customers incorrectly charged for Broadband usage in February.
We’ve noticed an incorrect Broadband usage charge for January usage has been applied in the February bill to a small number of BT TV customers on a limited broadband option. We are very sorry for this mistake.
What we are doing to put things right?
We’ve fixed the issue so it’s no longer a problem.
We’re crediting back customers for any incorrect charges.
If you have been affected by this we will adjust and automatically credit your next bill.
Question: How will I know if I have been affected?
Answer: If you have received a usage charge for January in your February bill and if you have a BT TV subscription then you will have been affected.
Question: How do I get a refund?
Answer: If you have not already had your automatic refund we will be automatically crediting the full charge on your next bill.
Question: I am a BT TV customer, why can I not see the usage monitor?
Answer: At the moment, BT TV customers can’t view their usage. You will see this message:
The usage monitor is currently not available for a small number of customers. We understand how important it is to monitor usage, and as you're not able to view the usage monitor we will not charge you for going over your usage limit this month. You don't need to do anything, we'll take care of that.
If you see this message, please be reassured that we've not charged you for any YouView usage this month.
Thx
Craig
BTCare Community Mod
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