Some Hyperlinks Non Functional in MS Excel Browser App (Sharepoint 2010)

I have an Excel File that has Hyperlinks that work 100% in the Desktop App, but only 50% of them work in the Excel Web App. The other 50% go to incorrect locations. I am looking for clues on this very strange behavior......

Ok, I'll test your file after received.
===
Update, I have received it. I also could reproduce this issue with SharePoint 2010, but the file worked well with OneDrive (SharePoint 2013). I need some time to do further research.
If I have any update, I'll let you know.
============
Update 2:
Hello NcAllie,
Based on my tested with SharePoint 2010, I found the most probably reason.
The Excel file not loading full columns in SharePoint 2010 (It only loaded half column). Thus, the remaining hyperlink can't go to the incorrect locations.
This issue might need to troubleshoot with SharePoint 2010, I'm not familiar with it, I recommend open a new thread in SharePoint 2010 forum, it would be give you more light.
https://social.technet.microsoft.com/Forums/office/en-US/home?forum=sharepointgeneralprevious
Regards,
George Zhao
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.

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PDF File not opening in browser for sharepoint 2010

Recently we have moved our web application from one server to another in Sharepoint 2010. Back up of entire web application was taken and restored in another server. But in the new server , the PDF files in the document library is not getting opened in browser.
it always open in browser
I have already made following changes but didn,t work
Set browser file handling to Permissive from central admin
Set "open in browser" in setting s of doc library
Set the doc library file handling property using $docLib = $web.lists["Your Document Library Title"] $docLib.BrowserFileHandling = "Permissive" $docLib.Update()
Added "AllowedInlineDownloadedMimeType.Add("Application/Pdf") in web app
Installed Adober eader in client machine
Even after trying all these, the PDF files are still opening in Client application(Adobe reader) but not in the browser
It would have been great help if anybody provide a solution for this. I have been banging head on this for two days

It would be handy if you didn't double post too.
http://social.technet.microsoft.com/Forums/sharepoint/en-US/81ed0362-4033-4a31-b265-c1aba43c3d14/pdf-file-not-opening-in-browser-for-sharepoint-2010?forum=sharepointadminprevious
To answer your question, you've tried most things that I normally see working, but there may be an extra solution here for you. The solution 2 Powershell that deals with updating the Inline MimeType may help.
http://www.pdfshareforms.com/sharepoint-2010-and-pdf-integration-series-part-1/
Steven Andrews
SharePoint Business Analyst: LiveNation Entertainment
Blog: baron72.wordpress.com
Twitter: Follow @backpackerd00d
My Wiki Articles:
CodePlex Corner Series
Please remember to mark your question as "answered" if this solves (or helps) your problem.

Integration between InfoPath web forms (browser side), SharePoint 2010, and Word or Excel

To begin with the end in mind, here's what I need to do:
User A (employee) fills out infopath form in browser.
User A saves infopath form, workflow runs, and sends a link to the manager
User B (Manager) opens infopath form, clicks a button, and all the information from the saved infopath form magically appears in a excel document
Here's how I did it, because I couldn't find an easier way to do it. This is an InfoPath no-code solution (uses web service and workflow I had to build) and this is working somewhat:
In InfoPath Designer 2010, created the form from Blank 2007 form template.
Published the form and promoted fields to Sharepoint 2007 as a new forms library.
Created a view on forms library to show all fields (SQLExportView1).
Created SSIS package to import data from SharePoint forms list using the view "SQLExportView1" into a new database and table in SQL Server (tblSQLExport1).
Created SQL Agent job to run this package every 2 minutes.
Created workflow to notify manager.
Created excel document with an external data connection to SQL server.
In SQL, created a stored proceedure ("spGetCurrentID") to truncate, then add a row to a table ("tblCurrentFormID").
On InfoPath form, added a button that takes the current infopath form "ID" into a table in SQL server by calling the stored procedure via a web service.
On Infopath form, added a hyperlink to the excel file which opens in the client.
In excel, added a button on the workbook that queries the SQL database for the current form ID, and drops it into a cell.
In excel, added a button on the workbook that queries the SQL database for the sharepoint list details that were exported via SSIS, returning only the row for the current form ID.
In excel, created a button on the workbook that displays the fields I want in the location I want
With over 25 users concurrently hitting the form library, there is a chance that when they open excel they will generate an excel document with bad data in it (data from someone else's current ID).
I've since migrated to SharePoint 2010, and it works the exact same way in 2010.
What I want to do is find a way to get the data that is already saved in the infopath form DIRECTLY to Excel by clicking a button without the web service, the stored procedure, the SSIS package, the SQL agent job, etc. My problem has always been
in getting the data from infopath into RAM/Clipboard/temp file(?) and imported into Excel by bypassing the SQL.
Of course, I would like to do this without requiring an administrator approved template in InfoPath, and have it be much more simpler to maintain. There are a lot of moving parts.
Please point me to any examples or make recommendations. The requirement is that users open the form, the data is filled out already, and with a click of a button, the data shows up in excel automatically in the right place for the item they're currently
looking at in infopath.
Now that I've got this working (kind of) for one excel document, management wants to add 25 other documents that this one infopath form can generate.
Therefore, once I get this to work better for one excel document, I can add other excel documents.
I've considered passing a parameter to the excel document in Excel Web Services, as I believe that excel web services 2010 can support this. However, I believe that the macros that run in the excel client okay won't work in excel web services 2010.
Users would prefer to open Excel in the client, though, so not sure I'm going to go down this path.

Clayton,
You rock - thank you for all your responses!
The infopath form was built doing what it does long before the need to get the data into Excel.
You are correct in that I could have modified the infopath code to save to SQL, but the fields in the form and on the forms library columns do change before and after the manager approves it. As such, adding some code to submit the infopath data to
SQL could have been used to write data into SQL server instead of leveraging SSIS/SQL Agent to do so. However the aformentioned workflow (see way up in the thread) does more than just send an email to the manager with a link. It also edits some fields in the
forms library column on that particular list item. By using SSIS, every two minutes they get the latest stuff from sharepoint into SQL without having to add code in the workflow or - if possible - on the infopath code that does a table update where item=abc.
It is common to get data from sharepoint into sql, regardless of whether or not it is a list or library (including infopath forms libraries). There is sample code on Codeplex that has been downloaded close to 40,000 times for this purpose which I'm sure
you are familiar with:
http://msdn.microsoft.com/en-us/library/dd365137(v=sql.100).aspx and
http://sqlsrvintegrationsrv.codeplex.com/releases/view/17652
I agree with you in so many ways on why they should not be using excel (or word) to present the information. Having InfoPath or a custom workflow magically convert the data presented on a specific view in a filled out InfoPath form to PDF and emailing it
would be wonderful, but it simply is not a possible solution.
Surely you're familiar with companies that have a word document that, say, a manager will email to someone as an attachment, then the employee prints out the word document, fills it out on paper and signs it with a pen (or fills out a fillable form, then
prints it), they then either fax it back or scan it and email it back to the manager, who then prints it out and hands it to a VP for a signature, etc. Yes, the process is very old-fashioned, but in health care, finance, and for legal compliance reasons,
some places simply have to do their manual processes the way they are. I've suggested and shown examples of how it can all be done electronically with digital signatures, etc., but their legal compliance officers and board members do not agree to this methodology.
As such, I work within the confines I am presented with, as I'm sure you've had to do as well.
I myself have worked for several Fortune 100 firms for many years (Microsoft, T-Mobile, etc), know what is possible. However the place I am at now, many of those options simply are not possible.
They use excel (and word) because that is the templates the legal department and third party companies they work with gives them to work with.
If you've used enterprise OCR systems (LaserFiche, OnBase, Hyperion, etc.) you would be familiar with the fact that in order to scan and index keywords from OCR cover pages, the document has to have fields in a certain location. While I have tried to
get the InfoPath form to line up properly, I cannot print out headers or footers and page breaks where the OCR system requires and expects them to be. What's more: when you print a filled out infopath form that loads browser side, as you know you get the browser-related
stuff with it. Although they're all on the same web browser (finally - IE8) and all on windows 7 and office 2010, I cannot control the fact that some users use large fonts and other accessability features to make their 21" screens run at 640x480 (exaggeration).
When you do this, it changes the margins in the print area, and more.
If I could take the data that is in infopath, merge it with an excel template, and export that to PDF, that could be an option. Not looking to buy some enterprise PDF generating product, though, and looking to do this as close to a no-code solution as possible.
Why we're suggesting PDF, perhaps we should be considering XPS, since we are staying with the Microsoft technology stack here.
Perhaps I should rephrase my original question like this: "I have 25 different documents that all need to be filled out automatically. Each document has different text on it, but the fields that need to be filled out on the documents are almost all
the same. I want to present one form for users to fill out, and once saved, to generate all 25 different documents. How would you do this?". While not entirely accurate, as not all 25 documents need to be created at once, only on demand with a click of a button
for each document, perhaps that is a better way of stating the need.
Thank you Clayton (and all you lurkers out there hoping to find out how we solve this).

Setting up excel services on Sharepoint 2010

I am using sharepoint 2010 enterprise version, and needs some advice with setting up excel services.
When installing sharepoint 2010 enterprise, is the service application for excel services already installed. I see it listed so i assume it is, but is it better to setup a new one with its own application pool.
Also is there any thing you need to configure , or is the out of the box settings fine to work with. I see the trusted file location is set to http://, which includes all specified URL locations as trusted locations to upload workbook from. I
am fine with that with the moment.
But do i need to setup any data connection libraries, not sure what this is for. Also for user-defined fujnction assembly either, or trusted data providers.
So on a site, I can add a new web part, choose business data as the category and then choose the excel web access as the web part, and from their open the tool pane and then upload the workgroup from the document library. That works for me.
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Thanks

Hello,
I need help setting up excel services.
Excel service is already running on sharepoint server.
I have one reporting file which is generated by DBA with database connection. i want to upload that file under document library and i want whenever user open it through document library, it gets updated through database connection
This is my first time, so pls guide me
Reporting file has authentication set to --> None
Do i require any specific settings for authentication? like unattended account ? which username should i use
Connection String -->
Provider=SQLOLEDB.1;Integrated Security=SSPI;Persist Security Info=True;User ID=ExcelServices;Initial Catalog=SurveyData;Data Source=jdb1;Use Procedure for Prepare=1;Auto Translate=True;Packet Size=4096;Workstation ID=RSTKW7W-06709;Use Encryption for Data=False;Tag
with column collation when possible=False
http://../training/sptestsite/Medication_Audit_Report
http://../training/sptestsite/Medication_Audit_Data_Connection_Library/
Trusted File Location - is this place do i need to upload that reporting file?
Trusted Data Connection Libraries - is this place do i need to save connection file .odc ?
If i am not wrong, should i put
Trusted File Location = http://../training/sptestsite/Medication_Audit_Report
Trusted Data Connection Libraries = http://../training/sptestsite/Medication_Audit_Data_Connection_Library/
http://../training/sptestsite/Medication_Audit_Report -- Here only reporting file will be uploaded right?
http://../training/sptestsite/Medication_Audit_Data_Connection_Library/ -- Here only database connection .odc file will be uploaded?
what other settings are required. please correct me
my email address - [email protected]
Harsh

Initiate Excel Refresh with SharePoint 2010

Hey guys,
I've got question. I use SharePoint in connection with Excel, but there is a problem. Normally the data is handed over from SharePoint to an Excel Sheet and this Excel sheet does a lot of calculation and then it is shown in the excel webpart. Sometimes the
data is not up-to-date, then I have to refresh Excel manually.
Is there any possible way to push this refreshing without a script?Or is a script the best way to handle this?
Best regards and thanks in advance
Matthias

if you are not using the excel services and you want refresh your data from client side.You can do with script and schedule it as task run what ever time you want.
their are 2 things, again
1) the document library which required checkout before editing.
# This is the location of the document library that has the Excel files
# You must have WebDAV enabled on the server (which is default, I think)
# and the webclient service enabled and running on your workstation.
$library = "\\sharepoint.ad.local@SSL\DavWWWRoot\Shared Documents"
# Start Excel (it will be invisible unless you do $excel.visible = $true)
$excel = new-object -comobject Excel.Application
# Give Excel time to open or it errors inconsistently
Start-Sleep -s 3
$excelfiles = get-childitem $library -recurse -include "*.xls*"
foreach ($file in $excelfiles)
  $workbookpath = $file.fullname
  if ($excel.workbooks.canCheckOut($workbookpath)) {
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    $excelworkbook = $excel.workbooks.Open($workbookpath)
    $excelworkbook = $excel.workbooks.CheckOut($workbookpath)
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    $excelworkbook = $excel.workbooks.Open($workbookpath)
    # Refresh all the pivot tables with the new data.
    $excelworkbook.RefreshAll()
    # Save and Check it in
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    $excelworkbook.CheckInWithVersion()
$excel.quit()
2) Document library where no checkout required.
# This is the location of the document library that has the Excel files
# You must have WebDAV enabled on the server (which is default, I think)
# and the webclient service enabled and running on your workstation.
$library = "\\sharepoint.ad.local@SSL\DavWWWRoot\Shared Documents"
# Start Excel (it will be invisible unless you do $excel.visible = $true)
$excel = new-object -comobject Excel.Application
# Give Excel time to open or it errors inconsistently
Start-Sleep -s 3
$excelfiles = get-childitem $library -recurse -include "*.xls*"
foreach ($file in $excelfiles)
  $workbookpath = $file.fullname
    # open the worksheet
    $excelworkbook = $excel.workbooks.Open($workbookpath)
    # Refresh all the pivot tables with the new data.
    $excelworkbook.RefreshAll()
    # Save and Close
    $excelworkbook.Save()
    $excelworkbook.Close()
$excel.quit()
further read this blog for more information
http://blog.netnerds.net/2012/04/client-side-workaround-sharepoint-2010-excel-services-cannot-automatically-refresh-data-when-using-sharepoint-lists-as-a-data-source/
Please remember to mark your question as answered &Vote helpful,if this solves/helps your problem. ****************************************************************************************** Thanks -WS MCITP(SharePoint 2010, 2013) Blog: http://wscheema.com/blog

Power view error while opening excel fine in SharePoint 2010

I am getting an error while opening an excel file:
"The following features
are not supported in the browser and might not display or might display only partially:
• Comments, Shapes, or other
objects
Some features, such as external
data queries, display cached data which can only be refreshed in the client version of Excel."
Is this issue browser
related or SharePoint related?

Hiya,
it depends what that file contains. There are a lot of new features for Excel, Excel services in the newer versions of SharePoint and SQL server. So it really depends on which of these features your using in your excel file.
What version is your SharePoint and SQL server(database services) and SQL Reporting?
There is a pretty specific article for that error message relating to PowerPivot.
https://msdn.microsoft.com/en-us/library/ff487973.aspx
And some additional information on Excel services
http://blogs.office.com/2005/12/01/excel-services-part-12-unsupported-features/

Open pdf's, documents in new browser window SharePoint 2010

Hi all,
when a user clicks on pdf's, documents, html pages etc in a document library I need them to open in a new browser window. I've found lots of articles on how to do it in 2007 but none work in 2010. I know its not an out of the box function but people
have done it with Java script or adding code to the document library allitems.aspx web part, I just can't replicate those steps in 2010.
I'm not a developer or anything but can put code in the right place using SharePoint designer 2010.
Pulling my hair out at the mo,
please help
thanks in advance

Create a Document Library called ScriptLibrary.
Download the Jquery library here: http://ajax.aspnetcdn.com/ajax/jQuery/jquery-1.4.4.min.js
Create a new file called: OpenPDF.js
Paste the following Code in the file:
$("A[href$=.pdf]").click(function() {
window.open(this.href);
Upload both files to your newly created ScriptLibrary.
The ScriptLibrary should have 2 files: jquery-1.4.4.min.js and OpenPDF.js
Navigate to the List Page that has the PDF's that you need opened in a new window.
Click Site Actions: Edit Page,
Insert > Content Editor WebPart
Click to Edit the HTML Source of the HTML WebPart, then paste in the following to reference the two files you uploaded to your Script Library:
<script type="text/javascript" src="/ScriptLibrary/jquery-1.4.4.min.js" ></script>
<script type="text/javascript" src="/ScriptLibrary/OpenPDF.js" ></script>
*The src needs to point to the files you uploaded
Save the page then click on a PDF, it should open in a new window.
You can then export that ContentEditorWebPart to your webpart gallery, and just insert the webpart on any page that needs the same functionality.

Problem While exporting HTML table to Excel(.CSV) in SharePoint 2010

Hi ,
I was exporting HTML table to .CSV file.
Problem is if any field contains '>' or '<' symbol then after exporting to .CSV, it was showing like '&gt' and '&lt' and the code is as below.
//Export HTML table to CSV
function toCSV() {
var data = document.getElementById('reportstable');
var csvData = [];
var tmpArr = [];
var tmpStr = '';
for (var i = 0; i < data.rows[0].cells.length; i++)
tmpArr.push((data.rows[0].cells[i].innerText || data.rows[0].cells[i].textContent));
csvData.push(tmpArr.join('\t'));
for (var i = 1; i < data.rows.length; i++)
tmpArr = [];
for (var j = 0; j < data.rows[0].cells.length; j++)
tmpArr.push(data.rows[i].cells[j].innerHTML);
csvData.push(tmpArr.join('\t'));
var output = csvData.join('\n');
SaveContents(output);
//For saving the file
function SaveContents(element) {
if (document.execCommand) {
var oWin = window.open("about:blank","_blank");
oWin.document.write(element);
oWin.document.close();
var success = oWin.document.execCommand('SaveAs', false, "FilteredReport.xls")
oWin.close();
Thanks in Advance

Hi,
According to your post, a problem occurred when you exported the HTML table to Excel(.CSV).
The following code for your reference:
function toCSV() {
var data = document.getElementById('reportstable');
var csvData = [];
var tmpArr = [];
var tmpStr = '';
for (var i = 0; i < data.rows[0].cells.length; i++)
tmpArr.push((data.rows[0].cells[i].innerText || data.rows[0].cells[i].textContent));
csvData.push(tmpArr.join('\t'));
for (var i = 1; i < data.rows.length; i++)
tmpArr = [];
for (var j = 0; j < data.rows[0].cells.length; j++)
tmpArr.push(data.rows[i].cells[j].innerHTML);
csvData.push(tmpArr.join('\t'));
var output = csvData.join('\n');
SaveContents(output.replace(/</g, '<').replace(/>/g, '>'));
Best Regards
Dennis Guo
TechNet Community Support

Cannot publish Excel workbook to Sharepoint 2010 : "You can't open this location using this program. Please try a different location"

I am trying to save an Excel 2010 file to a Sahrepoint 2010 document library but keep getting the error:
"You can't open this location using this program. Please try a different location"
Googling this suggests enabling "Desktop Experience" on the server which I have done. Excel Services Application is Started.
Has anyone come across this and been able to resolve successfully? I am wondering if this is more security related but the security set-up looks fine.
Any suggestions?
Thanks

Hi Sally, thanks for the response. Problem is the issue occurs with all users not just me.
On the server-side do you know if the full Office installation must exist for this to work?
The reason I think it may be security related in some way is that on another server we can access one site collection but not another. The first site collection shows the various libraries available and the other gives the same error: "You
can't open this location using this program. Please try a different location".
It's proving to be very frustrating!

Cannot open Excel documents in Sharepoint 2010 Enterprise

We keep having this recurring issue where sharepoint will not allow users to open Excel documents. They receive the error:
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I did some research and it turns out that a simple reboot causes the issue to subside, but it comes back again.
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ProTranslating-Frank,
Please try these links
You
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The solution is to disable the ASP.NET Impersonation again.
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Thread 2
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How to copy Excel sheet data to SharePoint 2010 List?

Hi,
I need to export excel data to SharePoint 2010 list. I have created 22 columns in list which are of following Column types:
Single line of text,
Multiple line of text,
Choice
Number,
Date,
Person or Group.
Now i need to export the excel data to SharePoint list.
When iam trying to copy data from excel to List , it is showing as "The selected cells are read only".
can someone guide on this to export spread sheet data to SharePoint list without importing Spreadsheet.
Thanks in advance.
Badri

I've updated the example of using PowerShell to include a Person field (user field) and a choice field.
The CSV file has the following columns:
TRIP_NO
VESSEL_NAME
FLAG
AGENT_NAME
CURRENT_LOCATION
RPT_DATE
EMPLOYEE
EMPLOYEE_TYPE
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$vessellist = import-csv -Path C:\Temp\VesselInPortReport.csv
$l = (Get-Spweb "http://devmy101").GetList("http://devmy101/Lists/smarInPort")
#Get the lists EmployeeType field (choice)
$employeeType = $l.Fields["EmployeeType"] -as [Microsoft.SharePoint.SPFieldChoice]
#Loop through the items and add them to the list
$r = 1;
foreach($item in $vessellist)
$ni = $l.items.Add();
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$ni["Title"] = $item.VESSEL_NAME;
#Add the "Date Recorded" field, using the csv rows "RPT_DATE" column
[DateTime]$rd = New-Object System.DateTime;
if([DateTime]::TryParse($item.RPT_DATE, [ref]$rd)){
$ni["Date Recorded"] = $rd;
#Add the csv rows "TRIP_NO" column to the new list items "Trip Id" field (SPFieldNumber)
[Int64]$tn = New-Object System.Int64;
if([Int64]::TryParse($item.TRIP_NO, [ref] $tn)){
$ni["Trip Id"] = $tn;
#Add some other text properties
$ni["Flag"] = $item.FLAG;
$ni["Agent Name"] = $item.AGENT_NAME;
$ni["Current Location"] = $item.CURRENT_LOCATION;
#Add user information
$ni["employee"] = $w.EnsureUser($item.EMPLOYEE); #In this case, the $item.EMPLOYEE value from the spreadsheet is a persons name. Eg. "Matthew Yarlett"
$employeeType.ParseAndSetValue($ni,$item.EMPLOYEE_TYPE); #In this case, the $item.EMPLOYEE_TYPE value from the spreadsheet is valid choice present in the EmployeeType list field. Eg. "Manager"
#Update the item
$ni.Update()
Write-Host ([String]::Format("Added record:{0}",$r));
$r++;
Regards, Matthew
MCPD | MCITP
My Blog
Please remember to click "Mark As Answer" if a post solves your problem or "Vote As Helpful" if it was useful.
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I bought Numbers because my Excel files would not work with Mavericks. How can I import a non-functioning Excel file into numbers? (As of now, the file NAME transfers but data is not.) but

I bought Numbers because my Excel files would not work with Mavericks. How can I import a non-functioning Excel file into numbers? (As of now, the file NAME transfers but data does not.)

HI Dave,
I'm surprised you get no message when you attempt opening the Excel document in Numbers.
I'm assuming Numbers 3.1, since you are running Mavericks.
Does the Numbers file that opens show any content?
Does it contain a table?
How large?
Does it contain more than one tab (indicating more than one sheet)?
Do those other tabs contain a table?
Have you checked those tables for data content?
There have been cases in the past of imported documents opening with white text on a white background, giving the appearance of containing nothing. Check for this by selecting a block of cells, then applying a Fill colour or a Text colour using the Format button (paintbrush).
I'd also suggest attempting to open the Excel files using LibreOffice, which can be downloaded from the linked website.
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Just bought an iPhone 5C.. Safari is non-functional! A blank frozen screen! Any one else experience this? Horrid design Apple! It's your freaking web browser! Google Chrome works but not Safari! I may simply return this "upgrade" unless someone can help

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Hi I'm new to Mac. I have a macbook air and for some reason the top keys, ec, f1 etc etc are not functioning and emitt the non function noise when pressed. Also the volume keys don't adjust the volume. Have I done something to disable them?

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I don't have the same version of OS X here but try System Preferences>Keyboard. Is there an option similar to "Use the F1, etc, keys as standard function keys"?
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I am "fixing" a friends MacBook Pro as a favour, and she's getting exactly what she paid for. It may be a few years old - not sure. It's running Snow Leopard, 10.6.8, but I'm putting it in this more general section because it may not be SL-specific.
A few of the System Preferences panes don't work. A message comes up which simply says "non-functional" or something like that. Specifically, the ones whcih don't work are:
Desktop and ScreenSaver
Spotlight
Energy Saver
Background: she forgot her password, and this is on a computer which was formerly someone else's. I couldn't even get the thing to the login screen, so something else was wrong besides her password, but I had her gray Snow Leopard installation disks, so got through the re-install process, made a new User for myself, as Administrator, and was then delighted to find that all of her data was still intact. I had to add myself in to the permissions on her UserID. I made a new user for her as well, because we still didn't have her own original password, and I looked around but couldn't find it. I copied all of her data over to her new UserID.
I also did all Updates, plus tried a 10.6.8. combo update.
Then I made an error. The former owners UserID was also still there. We couldn't log on as her either, without her password, but I figured that we didn't need that anymore, checked with the current owner first, and deleted the original User (and renamed the computer). I cannot reconstruct in my mind whether the System Preferences panes malfunction occurred before or after deleting the original User.
There is other minor wonkiness, but basically the machine is running and the data has been preserved (and now backed up). But one thing at a time: I've reinstalled the OS a couple of times, without improvement. I tried to upgrade to Mavericks, but after downloading, it told me that this computer could not be upgraded (without saying why not).
I haven't found any plist files which look relevant. I did more 2 of them out of HD-Library-Preferences, without any effect, so put them back. I find the Preference Panes in System-Library-PreferencePanes, but didn't see anything to do about that. The offending panes look like they're at least present.
Is there something simple I'm missing? Can I get those panes back?
Thank you.
Charles

Macbook pros need to be at least 2009 for 13" and 2007 for 15" and 17" to run Mavericks. see system requiements.
At this point, the easiest solution will be to make your backups current, then wipe the drive and do a clean install of the system. That means more work reinstalling the backed-up data (you only want to restore data and third-party apps, not any of the system components), but it makes sure you get a clean, working copy of the system.

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