Some TV shows/movies will not airplay with audio.

While airplaying/mirroring some movies/tv shows will not play with audio.

I have this problem also...it's *****. Stil cant figure it out

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For some reason my iPod will not sync with my computer. It comes up with an error code of 13019. Does anyone know what this is or where to find out?

For some reason my iPod will not sync with my computer. It comes up with an error code 13019. Does anyone know what this code means or how I could find out?

Sorry for the typos, I hope my message still gets across!

My rented movies will not sync with ipod

I rented movies in itunes and they will not sync with ipod. They show u in library as rental but i am unable to get them into ipod

ipod shuffle does not play movies. It has no screen.

I installed the new itunes 11.0.4 on windows and now some of my movies will not play

Some of my movies will play in itunes, but some of them make it crash and I have played them previously in other versions of Itunes. Is anyone else having the same trouble? Also, it is putting some of my movies in the home video file and not the movie files. Any suggestions on that? thanks

Let's try a standalone Apple Mobile Device Support install. It still might not install, but fingers crossed any error messages will give us a better idea of the underlying cause of why it's not installing under normal conditions.
Download and save a copy of the iTunesSetup.exe (or iTunes64setup.exe) installer file to your hard drive:
http://www.apple.com/itunes/download/
Download and install the free trial version of WinRAR:
http://www.rarlab.com/
Right-click the iTunesSetup.exe (or iTunes64setup.exe), and select "Extract to iTunesSetup" (or "Extract to iTunes64Setup"). WinRAR will expand the contents of the file into a folder called "iTunesSetup" (or "iTunes64Setup").
Go into the folder and doubleclick the AppleMobileDeviceSupport.msi (or AppleMobileDeviceSupport64.msi) to do a standalone AMDS install.
(If it offers you the choice to remove or repair, choose "Remove", and if the uninstall goes through successfully, see if you can reinstall by doubleclicking the AppleMobileDeviceSupport.msi again.)
Does it install (or uninstall and then reinstall) properly for you? If so, does your device connect without that message now?

When syncing iTunes with Apple TV (1st gen) some songs and movies will not sync..

I get the message that these songs and movies are not authorized to play on this computer. The computer is authorized and the songs and movies will play on the computer but will not sync to Apple TV
Any advice is aproeciated.

Thanks for the reply WC
Yes they do.
They origialnally played just fine. I moved my entire iTunes library to a new computer and now only 62 songs, out of over 2000, and two of four movies won't sync. All songs and movies are in same folders and same format.
I already selected "keep iTunes media folder organized" and "copy files to iTunes media folder when adding to library"
using iTunes 10.7 and OSX 10.8.2

Movies will not sync with new 1.1.2 version

Has anyone had this trouble? I installed the latest update 2 days ago and now none of the movies I have converted will sync. It will start to sync the movie, then i get a Windows error message asking if I want to report the error. When I click yes or no it shuts down iTunes. All of the movies sync'ed perfectly fine until I updated to the latest version for my iPod Classic 160 GB. Now I can't get any of my movies to sync. All of my movies were on DVD and decrypted with DVD Decrypter and converted with either Jodix or Videora. I have updated to the latest version of videora but still the same problem. Everything else works and syncs fine. Also, I can play all of the movies in iTunes without a problem. Any advise would be appreciated?

Hi guys! I was having the same syncing problems. Here’s what I did.
iTunes was running when I completed the following steps.
First, go to your Home folder under your account.
When you get there double-click on the "Library" folder. Inside of the "Library" folder, double-click on "Preferences" folder. Inside of the "Preferences" folder find and delete the following files.
1. com.apple.iPod.plist
2. com.apple.isync.plist
3. com.apple.iTunes.eq.plist
4. com.apple.iTunes.plist
5. com.apple.iTunesHelper.plist
Empty your trash to make sure they are gone.
Next open up the window, which represents the main hard drive. You can double-click on the icon on the desktop, or click once on the left-hand side panel in any window.
Now, go the "Library" folder in this window and double-click. Inside of the "Library" folder double-click on "Preferences". Inside of "Preferences" find and delete the following file:
1. com.apple.iPod.plist.
The next group of files I found and deleted was by sheer luck. I was doing an Spotlight search for any other files or folders that had anything to do with iTunes or iPod.
Here is a list of files and folders I found and deleted:
iPod Games (folder)
iPodInfo.plist (file)
iPod.framework (folder – was listed twice in the Spotlight search)
iPodSync.framework (folder – also was listed twice)
iPod (file)
iPodSync (file)
To be honest I am not quite sure where the **** these files were. I took a partial screen shot of the window, but did not get the pathway in the shot. Idiot!
Anyway, here is where I think these files live.
Start by double-clicking on your main hard drive icon on the desk top. Then in this order double-click your way through the following series of folders:
1. Developer
2. SDKs
3. MacOS10.5.sdk
4. System
5. Library
6. Frameworks
7. Kernel.framework
8. Versions
9. A
10. Headers
11. IOKit
12. usb
I believe the files are either in the "IOKit" folder or the "usb". I deleted them all, and emptied the trash.
Next, I went back to iTunes, which had been running this whole time.
Click on your iPod icon, and go to the Summary tab. Click the “Restore” button. This will of course remove all of your songs, movies, TV-shows, everything from your iPod, but it will not destroy any files in your Music folder. Movies files by the way are inside of Music folder of your iPod library.
After you iPod restores, quit iTunes. Restart your computer (just to be sure).
Done! All but three of my movies now sync; all songs sync; all TV shows sync. My iPod is running great and so is my Mac.
Do I recommend all of this? No way! I don’t even know what I was thinking! All I can say for sure is that I tried it and it worked for me. Good luck!!

Slide will not advance with audio

I have Captivate 7 I have power point imported in captivate with a premade audio track I have set all the slide advance points but there is one slide no matter what I do when previewing the project it will not advance but if I hit the forward button on the screen it will continue to play the remainder of the way through.Captiv8r

Hi again
Are you able to share your project so someone could see it first hand? Note that I'm not referring to the output file, I'm referring to the source .CP file.
Cheers... Rick
Helpful and Handy Links
Captivate Wish Form/Bug Reporting Form
Adobe Certified Captivate Training
SorcerStone Blog
Captivate eBooks

ITunes 10.6.3 Will Not AirPlay With my ATV3rd Gen

I can't believe the amount of trouble I have out of my AppleTV and iTunes.
I have a very simple network set up. Multiple computers, 2 iMacs, 2 MacBook Pros, iPhone, iPad, HP Printer.
I have an Airport Extreme as a router.
I can push content up to my AppleTV from my iPad no problem. Audio and Video.
Since upgrading to iTunes 10.6.3 on each of my computers I am not able to send audio via AirPlay to my ATV.
All computers and all copies of iTunes "see" the ATV.
Both iMacs are hard wired to the Airport.
Both laptops are using WiFi.
The iPad can see and successfully send content to the ATV.
When I choose AppleTV from iTunes on any of the computers, iTunes just says "Connecting to AppleTV" and scrolls the barberpoll until it quietly gives up.
I am on the most current version of the ATV3 software.
Anyone?

Hi,
yes I understand that. I assume that your mac is "authorized"? You might also have a problem with IPV6 causing interferrence. Have a look here: https://discussions.apple.com/thread/3202188?start=0&tstart=0
to turn off IPV6.

MBP will not register with iCloud servers (and most iCloud features + Handoff and Continuity do not work)

Hi all,
I have an extremely strange issue on my rMBP which has not been solved yet despite over 2 hours on the phone with Apple support, and another hour after being put through to a Senior Advisor, and several online chats.
I have a Apple Certified Refurbished Late 2013 Retina Macbook Pro, which has a 2.3Ghz i7, 16GB of RAM, 500 Flash Storage and the NVIDIA discrete graphics. It was purchased in December 2014 on the Apple Store. It is running 10.10.2.
For some reason, my computer WILL NOT register with iCloud. Messages and Facetime both would not work, my iPhone 4S which is capable of text message forwarding would not recognise it and allow me to turn it on. Handoff, Continuity and Instant Hotspot - basically any of the features to do with iCloud or connecting to another device - do not work.
Originally I believed it was just an issue with Messages and Facetime so I reinstalled the OS back to 10.10.1, but that did not solve the problem. All my Messages contacts kept on coming back as 'not registered with iMessage' and I could not turn on SMS Relay either.
I contacted Apple on Wednesday night and ended up talking to several different people, the Senior Advisor was the most helpful - really tried to help me figure out what was wrong, and to fix it - wonderful help, really was. They used screen sharing and were quite confused. They figured out as well that Handoff, Instant Hotspot, and all those other features don't work either. At this point, they made me update to 10.10.2 to see if it was an issue with the update, but to no avail.
Eventually, the SA checked my iCloud account and saw that the computer hadn't even connected to iCloud, and wasn't even showing up as one of my devices, despite the fact that I had signed into iCloud on this computer.
The SA told me that he suspected it must have been something to do with hardware, but didn't know what it could be. He said the only time he had seen this before was on a refurbished laptop when the serial number hadn't been put back on, but my serial number was there, so he said it must have been something to do with Bluetooth or Wifi.
Wireless seems to work completely fine, but there is a strange thing with Bluetooth in which within System report says that the computer is not discoverable or connectable, despite the fact that in the Menu Bar it says it is on and discoverable. It becomes discoverable and connectable once you toggle the switch in System Preferences.
I was planning to book a Genius Bar Appointment as suggested by the SA, but something strange happened today - all of a sudden, some (not all of them) of my iMessages from earlier today came through. Still no working Handoff or Facetime or Continuity, but now I am starting to wonder what is really wrong.
Despite the fact they said it was hardware (especially Bluetooth), what could explain why it (seldom) or will not register with iCloud? Can anybody shed some light on the situation and whether a Genius Bar appointment could help fix it?
Cheers and thanks in advance.

Needed to add some clarification here:
iCloud shows me as signed in, but Calendars are NOT checked
Internet Accounts shows Calendars as syncing

HT4623 i am trying to update my Ipad 1 but it tells me i have no updates available under my general settings. i talked to someone on the phone yesterday and they said my software version is 2 updates behind. i paid for some aps and they will not open wit

i am trying to update my Ipad 1 but it tells me i have no updates available under my general settings. i talked to someone on the phone yesterday and they said my software version is 2 updates behind. i paid for some aps and they will not open with my cu

You are as far as you can be with the original iPad; only iPad 2 and greater will update to 7+

HT204370 I purchased a movie yesterday and started the download. The download seemed to hang up at about 90%. Finally, it showed that it was ready to watch, but the movie will not play. Download is apparently corrupt. How do I get a working version?

I purchased a movie yesterday and started the download. The download seemed to hang up at about 90%. Finally, it showed that it was ready to watch, but the movie will not play. Download is apparently corrupt. How do I get a working version?

Depending upon what country that you are in (films can't be re-downloaded in all countries) then try deleting the film from your iPad and redownload it via the Purchased tab in the iTunes store app (or the Purchased link under Quick Links on the right-hand side of the iTunes store home page on your computer's iTunes).
If you aren't in a country where you can re-download films, or if you have problems with the re-downloaded version, then try the 'report a problem' link from your purchase history : log into your account on your computer's iTunes via the Store > View Account menu option and you should then see a Purchase History section with a 'see all' link to the right of it ; click on that and you should see a list of your purchases ; find that film and use the 'Report a Problem' link and fill in details about the problem (iTunes support should reply within, I think, about 24 hours).
If the 'report a problem' link doesn't work (it's been taking some people to this site on a browser instead of showing a form in iTunes) then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page.

Ipod Classic 7th generation will not sync with all movies in Itunes

I just bought an Ipod classic today, due to my iphone 5 not able to connect to my car entertainment system and car stereo. Needing a 30 pin to connect to it. So I bought it, connected it to my mac computer, and not all the movie files will sync to it. I get this message:
For some reason, some of my movies will transfer to the ipod classic, and some will not. They are all m4v files. Does anyone have a suggestion?

The files that won't copy probably have too high a data rate. From http://www.apple.com/ipodclassic/specs.html
Video
H.264 video, up to 1.5 Mbps, 640 by 480 pixels, 30 frames per second, Low-Complexity version of the H.264 Baseline Profile with AAC-LC audio up to 160 Kbps, 48kHz, stereo audio in .m4v, .mp4, and .mov file formats; H.264 video, up to 2.5 Mbps, 640 by 480 pixels, 30 frames per second, Baseline Profile up to Level 3.0 with AAC-LC audio up to 160 Kbps, 48kHz, stereo audio in .m4v, .mp4, and .mov file formats; MPEG-4 video, up to 2.5 Mbps, 640 by 480 pixels, 30 frames per second, Simple Profile with AAC-LC audio up to 160 Kbps, 48kHz, stereo audio in .m4v, .mp4, and .mov file formats
tt2

My new ipod nano 7th generation will not sync with i tunes, followed all the apple on line trouble shooting ideas, this device will not show up in itunes but i can see it from explorer, windows 7 user.

ipod nano 7th generation will not sysc with i tunes is updated , device does not show up in itunes under devices but shows itself in explorer.ran diagnostics failed sync. about ready to take this back to best buy.

yes i have a solution to my problem only because of a recent phone call from apple they were great.......... in the right hand side of itunes my i pod was displayed. click on the ipod symbol........at the top of the page you will see summary,,,,,,music,,,,,,movies,,,,,,tvshow,,,,,,photo,,,,,on this ipod.
click on music check mark music done and sync
problem solved
thanks apple

My apple Tv will not airplay, this is the 3rd one i have exchanged and my devices airplay just fine elsewhere, could there be a problem with the wifi even though all of the other functions are working fine?

My apple Tv will not airplay, this is the 3rd one i have exchanged and my devices airplay just fine elsewhere, could there be a problem with the wifi even though all of the other functions are working fine?

Hello there, AntRambo.
The following Knowledge Base articles may provides some steps to go over for troubleshooting your issue:
iOS and OS X: Recommended settings for Wi-Fi routers and access points
http://support.apple.com/kb/HT4199
And also the following:
iOS: Troubleshooting AirPlay and AirPlay Mirroring
http://support.apple.com/kb/TS4215
Particularly but not exclusively of note:
If the AirPlay icon doesn't appear
Ensure that you have followed the steps in using AirPlay and AirPlay Mirroring.
If you are still unable to see the AirPlay icon , try one of the following steps:
If trying to AirPlay, or AirPlay mirror, to your Apple TV, ensure that AirPlay is enabled on your Apple TV as well. You can enable or disable AirPlay on Apple TV in the AirPlay menu: Settings > AirPlay.
Check Internet or network connectivity on all affected devices. Some content requires an Internet connection to authorize content playback. AirPlay capabilities may be limited if your network is not connected to the Internet.
If attempting to use AirPlay from a third-party app or a website from your Safari app on your iOS device, confirm that the app or website is AirPlay compatible (refer to the developers of the app or website for additional information).
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro

My new ipad will not sync with itunes. the device does not show up in itunes

my new ipad will not sync with itunes. the device does not show up in itunes. I am on a Windows system

Do you have the absolute latest version of iTunes downloaded? If your iTunes software has not been updated in some time, your iPad will not be recognized. With iTunes open, click on Store at the top. Check for available downloads and if there are any, download them. Once you've verified you have the latest software, connect your device again, and it should be recognized.

Some TV shows/movies will not airplay with audio.

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