Someone to solve my problem: 4618036176
I just bought a HP laptop, i7 series. When installed with 4GB, only 1.93 usable and the others RAM hardware reserved. When call HP to check what happened,
1. Initially, the support said all laptop Windows 7 32bits has this issue, but I have a friend ACER i5 and also Windows 7 32bits, it have 4Gb and 3.5Gb usable. By the way, the ACER has 1GB video RAM but HP only 512. So I told HP support that is not true.
2. The support than said only HP product have this issue. So I request to return the laptop since it has such problem. Now HP support said, after checking they confirm the laptop could have issue.
So asked me to sent system info file. After 24 hours, no respond from HP, so decided to give HPa call.
3. HP going round the circle again until I told them off. The support mentioned there is a patch (HP) and will send me the inform. But 10 hours, still did not receive any information.
The laptop was purchase about a month ago, it was sent to replace the LED for a week.
The Laptop also have overheat problem and after it overheated, stop working fine. game cannot run.
Please help！Thanks.
In order to help you further, could you please provide us with more information about your computer? Please post the specific model number or the (PN - Part Number) from the white tag on your computer. This will help us locate drivers and identify correct parts for your specific model.
Where are you seeing that only 1.93 GB is usable? Even with a 32-bit OS it would show at least 3 GB of RAM. This is not an issue specific to HP - it's an 32-bit operating system limitation. Furthermore, you probably have a 64-bit version of Windows 7 which makes this argument invalid anyway.
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