Sony Xperia U Back Cover

Hi,
I have really purchased Sony xperia u mobile which was having white back battery cover and lower panel. Somehow the back cover is spoiled and lot of black marks occured on that. I am trying to purchase black Original back battery cover and lower panel but I am not getting the same from anywhere. I am in Kolkata, India.
Can someone help me to get original back battery cover. I am not asking for the additional cover which we put to protect mobile but the battery cover.

Give Local Sony support a call and see what they say
http://www.sonymobile.com/global-en/support/contact-us/country/en_IN/
Discussion guidelines.
Message me or any other moderator to seek help regarding moderation.

Similar Messages

Xperia Z3 back cover elevated itself

So I have been using my Z3 for about a month now, I recently noticed that my phone doesn't lay flat on the ground, it wobbles a little, then it starts to worry me, under close inspection, the back panel between the power button and the microSD card slot was elevated up, I am really concerned about it, is it because the overheating of the phone? The adhesive is melted by the overheating of the phone? I am scared that the phone will loss its waterproof ability…

Hi, a few similar posts regarding the same issue on the forum.....as mentioned contact your local Xperia Care or if you can take it into your place of purchase BUT do not let it near water in the meantime

Dissapointed by Sony Xperia Care Senayan City Indonesia

I'm fixing my Xperia L but its almost 2 months i have not heard any news about my phone, I try to call there's no one answering it. Should I publish my concern to media?

i am having the same problem, and i was very very dissapionted with sony service center indonesia
heres the detail.
i accidentally crack my sony xperia Z2 back cover, and i realized that this will not cover by the warranty, but still i take it to sony xperia service center located at ITC Roxy Mas because i believe that this is the best solution
14/7/2014 i came to xperia care ITC Roxy Mas and was greeted unfriendly by the customer service. I let her see my phone and let them examine it. I ask how much should i pay, but the customer service just give the price range and cannot guarantee it that will fit the price or not. She said that tonight (which mean 14/7/2014) all the phones on their office will be brought to center office, and they will confirm how much should i pay immediately.
17/7/2014 i call sony xperia call center at +62 21 29357669 because whenever i call the service center that i trust my phone to be repair, they never answer. I was told by the call center that the haven't receive any information about my phone, and will contact me immediately after they receive it.
21/7/2014 i emailed sony contact center because i haven't got the confirmation as they promise
23/7/2014 they replied my email, they were sorry for my inconvinience and said that they have receive my phone data. and i call the service center because they did not contact me, but still no answer
2/8/2014 i call sony contact center (since i can't reach the service center) and they said that in 3 work days i will receive the confirmation.
7/8/2014 they did not fulfill their promise, i did not get any confirmation from sony service center, so i call the contact center again (i still can't contact the srvice center, they wont anser the phone) and the promise me that today no matter what, i'll be receiving the confirmation. i wait untill 9pm, but no call from sony.
8/8/2014 i call the contact center again, and tell them that they dont give mey any confirmation and i also told them that i cant reach the service center, and guess what, the customer service told me to come by my self to service center that i put my phone and ask them about my phone.!!
should i publish it to the media???

Glass on the back of Sony Xperia Z3 cracked

Hi,
I am the owner of a Xperia Z3 and a few days ago, after being charing overnight the Z3 had the back cover cracked.
The battery doesn't seem to have inflated or at least the phone hasn't inflated.
I saw some people saying they were listening to music and I was too and a loud volume, but not on the highest.
The crack is diagonal e starts on the speaker side.
What should I do? What kind of support is Sony giving to customers?
best,

Sorry to hear that but you have to contact your local Xperia Care
http://support.sonymobile.com/global-en/contactUs/
"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

I forgot pattern lock on my Sony Xperia Z1 and i need it back

Hello,
on my sony xperia z1 phone i forgot my pattern lock. I can't use the Forgot Pattern Lock because it uses Wifi conection which i can't connect to...(my screen is locked) I want to hard reset it somehow but i tried allmost every method on the internet but none of them were working I tried holding the volume up and these things....but as i said it won't work for me. Can anyone please help me? THANK YOU VERY MUCH

In order to fix this you need to perform a system repair
Switch off your phone and unplug from Pc (Hold volume up and power for around 10 seconds)
Start PC Companion and select Support zone then Update my phone/tablet then in Blue Repair my phone/tablet and follow the onscreen instructions - When prompted connect your phone still switched off holding volume down or back button - This should start the repair or reformat process
If you are using Windows 8/8.1 or a 64bit operating system then adjust the settings for PC Companion and run in compatibility mode and chose Windows 7 or XP
For a successful technology, reality must take precedence over public relations, for Nature cannot be fooled. Richard P. Feynman

Z1 COMPACT REPLACEMENT BACK COVER.

Sony Mobile! I bought my xperia z1 compact and it easily scratches itself. I want to replace the back cover because it acquired so many scratches in just a week of placing it in my pocket! The front i removed the asf! I called the service center here in Manila to inquire about the back cover replacement and it is 2500 pesos!!!! And they will add a 750 pesos labor!! This is not good! This is not how you provide support for replacement parts if i am within warranty! I think 2500 pesos replacement for the back cover is expensive and an additional 750 for the labor is robbery! We need a discount if we are within warranty! Call me 63998 971 8019! Btw we are mislead that it is scratch resistant! It is not!!!

I'm sorry to hear that.
I suggest that you raise this with your local support team to get further information about the warranty and how to proceed with this in the best possible way:
http://www.sonymobile.com/global-en/support/contact-us/contact-info/
- Official Sony Xperia Support Staff
If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

Problem in back cover of Z1

Hi
today I found that, the corner of back cover my xperia Z1 had opend! (about 2 mm)
In fact I bought it 10 days ago! and I recharged it only 2 time.
I leave my trust to sony mobile brand by this event!
sorry SONY

Hi and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.
I'm sorry to hear, but in this case I suggest that you contact nearest service center so a technician can examine your unit. You can contact your local support for further information about nearest service center and/or how you should proceed in this case:
http://www.sonymobile.com/global-en/support/contact-us/contact-info/
- Official Sony Xperia Support Staff
If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

Back cover self cracked

Hi
So here I am, it just happened to me, the back cover of my Z2 self cracked ! I left it on a shelf, inside it's pouch (Adore June case), and when I took it a few minutes later, the back was all cracked.
The phone didn't fell, nio shock at all, nothing. Temperature was ambiant, about 20°c, without any big variations.
So I'd say, for a piece a of technology I bought at the high price 2 month ago, it is just unbelievable, unacceptable !
It was my first Sony phone, and it will be the very last.
Other than that, I was really satisfied with it.....until it decides to harm itself !
Now the good part of the story is, when I contacted the seller (official seller on internet), they oriented me to their warranty service, who reacted very well and fast. I was about to send them the phone, for free, for an expertise, but when I called them, they advised me to wait, because they already had hundreds of Z2 with the same issue, and for now Sony hadn't accepted to repair under warranty !!!!
They told me they were negotiating with Sony, with the help of a consumers association, to make Sony accept their production deffective issues.
So voilà my story with Sony. I will keep you informed about the outcome, hopefully Sony will take their responsibility.
As soon as I will have my Z2 repaired, first thing I will sell it. And never again I will hear about Xperia phones !
I have a Z2 Tablet, which for now is very well and doesn't seem to want to Crack it self,.....
Final word : Please SONY, proove me I am wrong, and reply to me ; i can provide all details you would need to study my case and make your warranty work as it should.
Good luck with yours !

ShaunEls94 wrote:
i went to sleep and the next morning I have found that my back panel is cracked for no reason?
Can someone please give me the cause of this and how to fix it?
Ah, the spontaneous cracking glass, a mystery in it's own life time. Could you post some pics of it, more imprtantly, the edges of the phone.
I'm sorry, but this sounds about as likely to happen as the tooth fairy coming to give me money.
Either way, go to your local service centre to get it fixed.

Sony Xperia Z touch screen not responding

My Sony Xperia Z has been giving me problems ever since I bought it in May 2013.By October 2013 I had to send this phone for repair twice.In the last 9 months though it was doing well and there no problem till today afternoon when I found out that the touch screen was not responding.The phone was on charge when this happened and there was a heavy downpour though not a single drop fell on the phone.I tried using the power button to switch it on and off but could not use the shut the phone option because the touch screen wont respond.I have rebooted the phone and switched it off using the power+volume up button multiple times since then.After about an hour when I was trying for the umpteenth time to key in my password I saw that some numbers were randomly getting punched in.After several attempts the phone's touch screen did respond and I was able to make a call but post that the touch screen went back to the not responding mode.Another hour later and exposing the phone to the sun beating down while i was in a car helped and this time I was able to see all my msgs and mails.My elation was shortlived as the phone went back to the touch screen not responding mode.I had a short trip to make by air and I switched off my phone and put it on charge using the USB connected to my laptop.When I switched on after landing I found that I was able to key in my password but after that the phone again got stuck.Since this last occurence about two hours ago the touchscreen has not responded.It is frustrating to see that msgs are coming,people are calling and I can see the numbers,mails are getting downloaded but I cant do anything about it.Right now the phone is submerged in a jar of rice in the hope that the mositure might dry out and it will be back to normal again.Please suggest whether using the hair dryer would help or not.I must repeat the phone has not got wet.I also removed the screen guard on both the ends and the back cover to allow the phone to breath.Waiting anxiously for help

Update for a phone that cost me 34k Sony asks 26k for repair
Time to trash this useless,good for nothing phone..Sony please stick to making TVs and Cameras smartphone is beyond you.

Sony Xperia Z1S Battery Life Issue Solved :D

Hi guys I just bought a Sony Xperia Z1s on tmobile 2 days ago,at the begining the phone was working awesome, fast ,no battery drain to worry about,but I transfered all the pics I had on my Iphone and it took like 14Gb of space on my Sony,then I suddenly realize that the phone was draining my battery sooo fast I started to worry, I looked all over the internet and I couldnot find any help,so I just went back and removed everything from my Sony(photos,contacts,everything) and I did a Factory Reset,wiped out my phone,now my phone works perfectly,no battery drain,no freezes,no crashes,I unpluged my phone from the charger at 12pm and its already 10:33pm and my battery percentage its 70%(facebook,youtube,Instagram,Vine,SMS,facebook messenger) and it only has used 30% of my battery,AWESOME!!!!!

Hi and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.
There could have been a few reasons for this; did you happen to see what was using the battery in the battery usage section prior to deleting everything?
What are your thoughts about this forum? Let us know by doing this short survey.
- Official Sony Xperia Support Staff
If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

Xperia z1 back button not working In camera and album

Hi,
I have bought a new xperia z1 last week, I have been facing a problem with back button (arrow at the left bottom screen ). Mostly when I'm using camera and album app. Has anyone else having similar problem in z1. My husband is using z2, he is not having this issue.
Sony can you help me on this issue.

Hi,
Do you mean that the back button works fine for all other applications and so on? You can always boot the phone into safe mode to see if you experience the same behaviour:
https://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008
- Official Sony Xperia Support Staff
If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

Sony xperia L crashes after software update to 15.3.A.0.26

I updated my Sony Xperia L C2104 yesterday to 15.3.A.0.26. Now, since today evening after an update through Google play store, Google + and chrome keep crashing and forcing the phone to reboot. The phone doesn't actually reboot completely but the screen blacks out for a couple of seconds and then it shows the loading screen, like when we switch on the phone, and then the screen turns on again in lock screen mode.
I tried to reboot the phone in safe mode, but that too is not happening. I also removed the battery,sim card and the memory card and put it back in again but the phone still is facing the same problem.
Solved!
Go to Solution.

Update Service (SUS)
PC Companion (PCC)
Bridge (for Mac)
Alternatives on How to backup Xperias
http://talk.sonymobile.com/thread/36355
"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Sony Xperia U: Go for ICS or GB?

Hi there,
I have bought my Sony Xperia U today and I have to say I'm loving it so far. However, I read that the update to ICS kind of ruins the experience (due to lag, glitches and bugs). Now, I was wondering if those glitches and bugs have been fixed already, since I cannot find a recent discussion on the matter. I would really appreciate it if someone could give me a clear overview. Should I update or not? Is there an alternative, if so, what?
Unfortunately, I am not such a tech-wiz and as a result I don't understand half of the terms being used (ROM, etc.)
Thank you for helping!

Some users said upgrading to ICS will drain the performance. But after factory reset, it went back to normal.
I suggest when you upgrade to ICS, don't forget to do factory reset. (It will clean everything).
But, GB is also good at performance, stability, and optimized for gaming.
Cheers.

Very very disappointed to Sony Xperia Z2

hi, i bought Sony Xperia Z2 mid of last year, i very happy to own it because it's has the best camera for Android.but after less than half years, this phone had "Ghost Screen" as this thread - https://talk.sonymobile.com/t5/Xperia-Z2/GHOST-touch-problem-Z2/td-p/663333 that time i tried factory reset and all suggestions from google results also not working,so i send to warranty, and wait almost 1 month just can get back my phone, and i noticed that phone i received is not same as my original phone, i think Sony Server Center changed another phone for me, either repaired phone by other owner or new phone,but this is not a big issue, as long as i can use back my phone now Sony Xperia Z2 give me another issue - "Camera Not Available"many functions cannot use included Camera, Video and others, except these, battery also drain very fast, overnight the battery can drop from 30% to 2% without data and wifi my warranty is over, but i will send it to warranty, if need any charges i won't consider to repair anymore and just keep it as backup phone, and buy another new flagship phone NOT from SONY anymore last to say, i really disappointed to Sony phone

Did you try to do a PC Companion phone repair? This will do a clean installation of the latest firmware and will also wipe your internal memory.
Open PC companion -> Support zone -> Phone/tablet software update -> Repair my phone/tablet (blue link style). Follow the steps given, do not connect your phone until prompted to press volume down while plugging USB cable.
http://www.sonymobile.com/gb/tools/pc-companion/

Dead Pixel on my Sony Xperia Z1

Hi Concern,
Complain here against Sony Mobile Malaysia.
I live in Kuala Lumpur Malaysia,and my biggest mistake is i bought Sony mobile for the first time ever.
I got the dead pixel on my mobile for 2nd time,even after replace one to one for 2nd time.
one month ago i bought sony z1 and saw 2 deadpixel on screen,went to sony service center(KLCC,kualalumpur),the regret to help me then said me to go to lowyat plaza same sony shop where i bought the phone,its was sony othourised shop,they also said go to sevice center for assistance,
i feel like im a pingpong ball and people are sending me here and there,and no one is helping me for my new phone issue,they dont want to replace the phone,any way 20 calls made to call center on helpine of sony,then Miss.Jess (manager) ensure some one call me or help me but no one help me again,
then i went to another service center infront of timesquare (Ixsun Sdn.Bhd. Lot 1.07 Podium Block,. 1st Floor Plaza Berjaya,. 12 Jalan Imbi,. 55100 Kuala Lumpur),
This time one lady who helped me to replace my mobile in 7 working days,i got the new z1 atlast,
i was happy and i thought issue is now resolved.
just after replacing to new z1 now again got dead pixel on left below of screen,
This time im now super pissed off by SONY MALAYSIA.
i dont understand what is my mistake, to switch from samsung to sony for its better camera and waterproof thingy,
but now i realise that it was my biggest mistake of swiching to SONY.
any ways this time i wont keep quiet and will escalte this issue,on all social fourms and media.
I have all the recipt and proofs,but one from sony didnt contact me yet.

Please see my all trailing emails with Sony.
---------- Forwarded message ----------
From: "thesatti" <>
Date: 23 Oct 2014 18:54
Subject: Re: Sony Xperia Contact Center, Service Request: 1-2156320939
To: <[email protected]>
Cc:
Hi Faizal Mohd,
I disagree with the solution you are now providing to me.
As per last telephonic discussion with you,you told me "you are the last person to be in touch",and now to telling me you can't do any thing.
Must read you 2nd last email.
"As spoken, please provide a copy of your NRIC for the cheque. Please take note that we will get back to you on the approval of the refund."
As per your request,I already provided my necessary documents to you.
I am Now waiting for my Re-Fund.
I am simply un-happy with your services and i have reservation on your management decision.
This case is not close yet.
I want your line manager to Call Me Back as URGENT.
Thanks and Regards.
Naveed Shahzad
M:
Information is not knowledge.(Albert Einstein)
On Thu, Oct 23, 2014 at 5:47 PM, <[email protected]> wrote:
Sony Mobile
Support Sign up Software Update
Dear Mr Naveed,
Thank you for contacting the Sony Xperia support centre.
Thank you for your patient on this case. We regret to inform you that the management have disapproved your request for refund. Please consider these alternative offer, a replacement of Xperia Z1 or you wish to do a top up to Xperia Z2. Please reply us on this.
For the latest news, information and product support please visit www.sonymobile.com.
To learn more on how we can support you, please visit our XperiaTM Care at www.sonymobile.com/support. For further assistance you may also contact us at 1-800-88-7666.
Please be aware that should you not respond within 5 days of this email your query will be automatically closed. Any further communications will not reach our support and a new query will need to be raised.
Kind Regards,
Faizal Mohd
Sony Xperia MY Customer Services
Contact Us | Legal
Copyright © 2012 Sony Mobile Communications AB. All rights reserved
Sony Mobile - Make Believe
[THREAD ID:1-ZOIPFI]
-----Original Message-----
From:
Sent: 20/10/2014 23:05:10
To: [email protected]
Subject: Sony Xperia Contact Center, Service Request: 1-2156320939
Hello Faizal,
As discussed today regarding to my Sony Xperia Z1 issues(mishandling and 2 times faulty device),kindly proceed for money refund as URGENT.
For processing this request,please find my attached passport copy.
Name : Naveed Shahzad
passport number : #######
Inline image 1
P.S : Kindly reply with turn around time for this process.
cordially
Naveed Shahzad
M:
Information is not knowledge.(Albert Einstein)
On Mon, Oct 20, 2014 at 6:56 PM, <[email protected]> wrote:
Sony Mobile
Support Sign up Software Update
Dear Mr Naveed,
Thank you for contacting the Sony Xperia support centre.
Thank you for your time over the phone. As spoken, please provide a copy of your NRIC for the cheque. Please take note that we will get back to you on the approval of the refund.
For the latest news, information and product support please visit www.sonymobile.com.
To learn more on how we can support you, please visit our XperiaTM Care at www.sonymobile.com/support. For further assistance you may also contact us at 1-800-88-7666.
Please be aware that should you not respond within 5 days of this email your query will be automatically closed. Any further communications will not reach our support and a new query will need to be raised.
Kind Regards,
Faizal Mohd
Sony Xperia MY Customer Services
Contact Us | Legal
Copyright © 2012 Sony Mobile Communications AB. All rights reserved
Sony Mobile - Make Believe

Sony Xperia U Back Cover

Similar Messages

Maybe you are looking for