Dissapointed by Sony Xperia Care Senayan City Indonesia

I'm fixing my Xperia L but its almost 2 months i have not heard any news about my phone, I try to call there's no one answering it. Should I publish my concern to media?

i am having the same problem, and i was very very dissapionted with sony service center indonesia
heres the detail.
i accidentally crack my sony xperia Z2 back cover, and i realized that this will not cover by the warranty, but still i take it to sony xperia service center located at ITC Roxy Mas because i believe that this is the best solution
14/7/2014 i came to xperia care ITC Roxy Mas and was greeted unfriendly by the customer service. I let her see my phone and let them examine it. I ask how much should i pay, but the customer service just give the price range and cannot guarantee it that will fit the price or not. She said that tonight (which mean 14/7/2014) all the phones on their office will be brought to center office, and they will confirm how much should i pay immediately.
17/7/2014 i call sony xperia call center at +62 21 29357669 because whenever i call the service center that i trust my phone to be repair, they never answer. I was told by the call center that the haven't receive any information about my phone, and will contact me immediately after they receive it.
21/7/2014 i emailed sony contact center because i haven't got the confirmation as they promise
23/7/2014 they replied my email, they were sorry for my inconvinience and said that they have receive my phone data. and i call the service center because they did not contact me, but still no answer
2/8/2014 i call sony contact center (since i can't reach the service center) and they said that in 3 work days i will receive the confirmation.
7/8/2014 they did not fulfill their promise, i did not get any confirmation from sony service center, so i call the contact center again (i still can't contact the srvice center, they wont anser the phone) and the promise me that today no matter what, i'll be receiving the confirmation. i wait untill 9pm, but no call from sony.
8/8/2014 i call the contact center again, and tell them that they dont give mey any confirmation and i also told them that i cant reach the service center, and guess what, the customer service told me to come by my self to service center that i put my phone and ask them about my phone.!!
should i publish it to the media???

Similar Messages

Why Sony Xperia care (France) is the WORST customer support I ever seen?

Hello, I am desperate and disgusted by Sony that I believed to be a serious 'high end' company. The promises of 2 years guaranty and reparations within 10 days sound enthusiastic. But from my experience it is far, far away from truth:- After 8 months, my Xperia Z2 tablet suddenly stopped working during software update to Lollipop (black screen, unable to turn it on anymore).- Confident I sent it to Sony care expecting it back (repaired or a new device) within 10 days. BUT, 8 days after having received my device they just sent a message saying that the reparations are not covered by the guaranty (without any explanation why) and that I must pay a ridiculous quotation of 414EUR, stating that everything in my tablet has to be replaced. (why???)- After many unanswered e-mails and many attempts to get a phone contact, I got the reason of the guaranty refusal: I sent an USB cable that was not Sony branded and they consider it as an incompatible accessory!!!! (Ridiculous).I am waiting since one month for a solution. The main problem is that nobody takes care about customers. There is no way to have an answer. I already had low cost Chinese made devices, and their support was of a much better quality than Sony.

Hi,
I'm sorry to hear that.
Unfortunately, I cannot do anything from my position and neither can we at the support forum answer these questions. Warranty may differ from market to market and repair process is handled at a local level. You need to raise this with your local support team for further information about your repair and how to proceed with this in the best possible way. I suggest that you place a call to your local support team:
http://support.sonymobile.com/global-en/contactUs/

My Sony Xperia Z1 was Entered by water!

I tested my xperia Z1 to be submerge in a bucket of water for about 10-20 secs with all flaps closed, after putting it out of the water it was initially fine and working well, then after 5mins I have noticed that my phone is not turning On, and I also noticed that there are some water vapor in the camera lens and also in led flash. What should I do? could you please help me out?

Open all the covers > remove the SIM and SD cards > place it inside a bowl w/ rice, do NOT attempt to charge it nor turning it on
contact your local Sony Xperia Care and request a vacuum test
http://www.sonymobile.com/global-en/support/contact-us/
"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Xperia care - maintenance closed - when it will be back?

As in the subject, I only learnt today that sony xperia care exists, tried to report fault and - here we go, they are closed for maintenance... Are they going to come back before Christmas?
Thank you!

Have you try to contact them through email or live chat?
http://support.sonymobile.com/global-en/contactUs/
"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

WORST customer service experience, xperia care Canada

Hello, I have been desperately trying to get my voice heard and report about extremely unprofessional, unethical, and inappropriate customer service provided by Sony Xperia Canada.I bought my Xperia Z2 when I was in Finland last year. I decided to make this purchase because it claimed to be waterproof. I had carefully studied and followed all the necessary precautions while taking photos underwater. Just after a couple of months of use, the phone displayed following problems;Cover of charging port use to fall ofPhone was frequently loosing signals (other phones were functioning properly, same time same place)WIFI and 4G performance was inconsistent (other phones were functioning properly, same time same place)Occasionally phone rebooted itselfFor these reasons, the unit was sent under warranty 3 times between the period of July and December 2014. In January 2015, I came to BC, Canada for study purposes. The phone encountered same problems and was sent 4th time for repair to Sony Xperia Canada. I got the phone back after one month in March 2015. In June 2015, I visited a BC lake and at the bank I dipped the unit under water barely few inches to catch some fish on the camera, within seconds the unit shut itself down. Although all the covers were properly closed but it didn’t even take a minute that water somehow penetrated in the system. I immediately tried to dry and opened the covers and saw a tiny stream of water coming out of the charging dock. I opened all the covers and waited for a couple of days, hoping it will dry. Then I put it to charge and saw the “red light” on, tried to turn it on after few hours of charging but it just vibrated a little but no display. I sent the phone again because it was still under warranty. The phone was sent in the end of June 2015, on 20th of July I got an email from SBE (repairing company), informing me that the cost will be beyond economic repair and if I want the phone back, I must pay $25 diagnostic fee. I told them that I had clearly stated my case to Sony and claimed it to be a defect in manufacturing or in the fixation done back in Feb 2015. SBE suggested I should contact Sony as they wont negotiate anything with me. I thought that Xperia care will contact me because they must have the same info. No word came from them and I finally contacted them on August 4th 2015. They told me, in their system the repair is still “under progress”. I was surprised to find out that they have no communication with the repair company so I informed them about the email that I received from SBE. And the customer service agent was like “oh yeah I see, so it is beyond economic repair and you have to pay $25 to get the phone back”. Absolute genius! This conversation took place on chat server. I requested him to give me a contact number so I can call and talk to somebody who knows. A number was given, I called and again I had to repeat the entire story to another agent as she did not have any clue. I felt like I am banging my head with a wall. Upon me insisting, she put me through to a manager called Alex, yet again I had to play the same film to make him understand what I actually mean. He promised that he will take a look into the matter and will get back to me within 24 hours. This was on 4th of August, today is 6th. Today I received an email from repairing company (SBE) again, they informed me that I have not responded so far and I have 30 days to pay $25 to get the phone back or it will be SBE’s property. Alex never got back to me and evidently he didn’t even bother to care to contact SBE. So I called Sony Xperia “care” again just few minutes ago, another agent picked up the call and I knew I have to tell me the entire story again. All they do is “apologize” or “thanks” but real work never gets done. He told me, Alex is busy on another case and will contact me as soon as possible. It has already been an hour and I really think he will not, because Sony has never contacted me, it was always me. I have lived in 4 different countries; my field is indirectly linked with new technologies and IT business in particular. This is the WORST communication and customer service system that I have ever encountered. I don’t know if there is anybody that I can report it to. But Sony, like its phone competitors, Apple, Samsung, or HTC, sells expensive devices but the level of customer services and after sales services is undeniably inferior.

Thank you for replying. The link you provided, I had used always in my previous queries. It directs me to the same people again, Xperia Care Canada. I haven't got any concrete answer or response from them. And I just dont know how can I approach someone who could actually make some sense so I decided to post it here.

Sony Mobile Service Center Senayan City, Jakarta ID Poor Services

To Whom it May Concern:
I believe I am not the first one to post on this subject, but fact of the matter is that Sony Mobile in Indonesia needs to improve their aftersales and customer service protocols immediately.
Throughout my 18 years of using Sony/Sony Ericsson/Ericsson mobile phones I have always been on the "satisfactory" side in terms of product reliability, features, value, and even customer support. That is, until I experienced the ridiculous "run around" that is Sony Mobile Senayan City, Jakarta. My phone (a SK17i), was admitted into service on 20 November 2013. A week later I received a call from them notifying that the flex cable needs replacement (would be the 2nd replacement in one year time) and repair will be done in a matter of days. So I approved it.
A week later I tried giving them a call at +62-21-72781557 (someone actually picked it up) to ask about my phone's repair status. They put me on hold for about 5 minutes, after which they told me that the touch screen also needed replacement (again, the 2nd similar replacement within the year). I gave the approval, but left a remark that they should give proper advanced notification next time.
Anyways, to make long story short, from 01 December to this day (02 February 2014) and after numerous visits to the shop and phonecalls I am still uncertain of what's happening with my phone. Is it still in service? Waiting for parts? Parts unavailable? Unrepairable? Is it lost somewhere between Senayan City and Sony Mobile Authorized Service Center? Why would Sony Mobile let their customers (a loyal one, in this case) go into such trouble? Why isn't anyone being proactive about this? How much longer should I wait? Is my phone so obsolete or outdated that it deserves no priority? Bear in mind that I had given generous amount of time and patience, but frankly speaking 74 days is quite a stretch (my previous experience with them took no more than 14 days, mind you). Even airplane engines get repaired in less than 60 days. It's a simple matter of quality control, which evidently in this case does not exist.
It's obvious that after receiving so many complaints and feedbacks Sony Mobile Indonesia still have not done any improvement. You can look up for yourselves by searching this support forum and enter keyword "Jakarta" and several posts on Sony Mobile Senayan City should come up. Or Google "Sony Mobile Senayan City" and you will find some useful info there also.
As you can see, these remarks are valid and have reached the point where concerns have been brought into a petition with over 2,000 supporters (that accounts for what percentage of your total users here in Indonesia?). Please don't let me lose faith in your brand, and more importantly don't let something like this compromise Sony's excellent brand standing and recognition in the country.
For your strong acknowledgement and action, I thank you beforehand.
P.S.: I think it would be good to have a separate section in the forum specifically for Customer Services.

Halo, gan. Please find a thread that I started in "Other Discussions General" about a petition I made regarding Sony Mobile Indonesia on its bad service quality.
Kita komplain bareng2 gan, jadi gak sendiri2 gini.
Thank you
Giovan Pangku,
Petition starter
Indonesia

Sony Xperia Z1 Water Resistivity false advertising and poor service from service center

I have bought Sony Xperia Z1 from eBay on 31 October 2013. I have been using this phone for nearly a year. The phone was good in performance but comes to water resistivity it will resist water for a few months but after few months even though the card slot and all flops are closed, the water gets in.I have faced this on 7th September when i was about to take a photo in pool, the water gets in and the phone was dead. And i took it to the service center ( Repair and Return Technology (I) Pvt Ltd) Egmore, chennai, on 9th September 2014. On 15th September i got a call that i have to pay nearly 20000 to rectify the phone. Then i called the service center and also sent mail to [email protected] and said that i was not satisfied with the reply. Then few days i again got mail like below
We understand your concern towards the service of your Sony XPERIA Z1.
We had received your Sony XPERIA Z1 at our Authorized Service Centre – M/S Repair and Return Technology, Egmore, vide Work Order No.W114090906449 with the nature of complaint “Cannot Power On”.
Upon physical inspection of the product by our engineers, the phone was found to be damaged due to external cause of liquid regression. As we mentioned in our Warranty Terms and Conditions, this service is not covered under Warranty. The Main Board needs to be replaced for satisfactory working of the product. The estimate for this service is Rs 12,488/- and Service charge is Rs.350/-.
This matter has been discussed with our management.
We regret that we are unable to comply with your request for free of cost service. We would once again request you to kindly approve the estimate so that we can proceed for service.
We solicit your kind understanding in this regard.
Thanking you and assuring you of our best services always.
Warm Regards,
Sony India Pvt. Ltd.
They just mention the flags turn red and so the water has got in. They were unable to explain how the water got in. I have seen several forums that many users facing this kind of issues even all the flaps are closed. I was completely stressed and depressed to hear this. I halfheartedly asked the service center to do the service on 1 October 2014. Today's date is 11 October 2014 but still now i haven't heard any update from SONY. When i asked SONY customer care or service center, they dont even know the status of the product, they saying that the phone has been given for service to next level, I have to wait for few days, But i have been waiting for 1 month. I was completely fed up with Sony Service as they are not even called me once regarding this. I have to call each and every time and not even get proper reply. Its very irritating.
If SONY is viewing this do necessary action or else you'll lose a premium customer and more customers in future.
Even though i got the phone how can i use this phone in water ? I completely lost trust in SONY and never buy any SONY product again. I'll go for Micromax next time.
Order No.W114090906449
Sony XPERIA Z1, Model No. C6902,
IMEI No.
I see many users here are suffering the same problem,
Beware of buying Xperia Water resistant products as it may not guarantee waterproof and they don't even give warranty if your phone got water.
Regards,
Narayanan
Solved!
Go to Solution.

I have had the same problem I have wrote to customer services and I keeping the same reply, that the phone has to be less than 1.5 meters, less than half an hour....... blah blah blah.
My phone failed in water and I had met all the conditions but they keep fobbing me off I have asked why they advertise the phone as waterproof when obviously its not. The last reply I got was well it might not be waterproof.
Absolute rubbish the phone and the customer service. and dont get me started on the smartwatch that failed in water as well it never worked I threw it in the bin.
Aviod sony products absolute junk I say.

Sony Xperia Z3 and PS4 controller connection

Hey
I guess this is a wellknown problem among the Xperia Z3 Dual users.
I wanna connect my PS4 controller to the phone but it won't connect at all unless I do it before I connect the xperia z3 to the PS4.
I wanna experience how the ps4 controller works on my phone but I cannot andI wanna know how to solve this issue!!!
Kindest regards,,,
Rakasta

Hi and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.
You would be best to contact your local Xperia Care team or the retailer you purchased this from in this case.
What are your thoughts about this forum? Let us know by doing this short survey.
- Official Sony Xperia Support Staff
If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

Who have knowledge from Femtocell technology at Sony (Xperia Z2 and Zperia Z)

Contact request for a person who have knowledge from Femtocell technology at Sony (Xperia Z2 and Zperia Z).
I have been unable to resolve mobile data connectivity issues occuring with femtocell. Me and the operator have been trying to find a resolution for 2 months now. The thing is that this problem occurs only with Sony mobilephones. So i would need to find a developer from you who have better knowledgemtnt from the technicalside of your phones.
Solved!
Go to Solution.

Contact your local Xperia Care regarding this issue.
http://support.sonymobile.com/global-en/contactUs/
"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994)

Xperia care do you really care?

hello sony,
I am a loyal customer of this brand but this loyalty is not paying off. I bought my xperia ZL because of the design. undoutedly it has the best design of all the xperia phones. recently is saw leacked images of xperia Z3 and i got really dissapointed. please why don't you get it that we hate large bezel...i repeat we(xperia users hate large bezel)! WE WANT SONY TO MAKE PHONES LIKE xperia ZL. small bezel is sexy. please learn from G3. this is frustrating for us. we wait for months and you eventually give us boring large bezel boring design. i won't change my brand but how long you want me to use xperia ZL. i want an improved version of ZL. btw we did not like xperia ZL2(its no near zl). work on it sony u are losing the battle. do something.please have a look at this design i wish you could make something like this and will literally beat samdung and other competitors out(http://gadgetsround.com/wp-content/uploads/2014/04/sony-xperia-z3-concept.jpg)
thankyou

Hi,
I understand that you don't like design of new xperia phones. But I'd like to ask you to DO NOT speak on behalf of all xperia users. I agree with you that Sony should introduce (design) successor of ZL and it would make more sense (from my point of view) to release one Z and one ZL successor a year, if there are two flag ships. But saying it that way makes your serious and legitimate complain (opinion) less serious. I don't want to be offensive. I just want to point out that your opinion is legitimate, but the way you said it is little bit controversial (or not the best possible). :-) :-)
By the way, I'm Sony xperia user and I liked my Arc S and Z and now I like my Z2. :-)

Xperia Care phone app, not showing my phone model

Dear All,
Recently I purchased Xperia Z2 from Bangladesh (Local Retailer). IMEI #xxxxxxxx. My phone is showing software Build # 17.1.A.2.55. In Sony Sites, As I found Sony has rolled a firmware on 23/5 for Xperia Z2, I tried to check it from Xperia Care app of my phone. It's strange that When I am trying to find out my phone, I found the phones chart is not showing Xperia Z2.
Can anyone, pls advise why I can't see Xperia Z2 model from my phone's Xperia Care Apps? When I can get the latest firmware update?
Awaiting yours reply.

Hi and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.
What does the app state that your phone model is?
Regarding updates;
You can find the latest available software update information on our product blog.
If want to know more about software roll out process and how it works please see this topic.
- Official Sony Xperia Support Staff
If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

Dead Pixel on my Sony Xperia Z1

Hi Concern,
Complain here against Sony Mobile Malaysia.
I live in Kuala Lumpur Malaysia,and my biggest mistake is i bought Sony mobile for the first time ever.
I got the dead pixel on my mobile for 2nd time,even after replace one to one for 2nd time.
one month ago i bought sony z1 and saw 2 deadpixel on screen,went to sony service center(KLCC,kualalumpur),the regret to help me then said me to go to lowyat plaza same sony shop where i bought the phone,its was sony othourised shop,they also said go to sevice center for assistance,
i feel like im a pingpong ball and people are sending me here and there,and no one is helping me for my new phone issue,they dont want to replace the phone,any way 20 calls made to call center on helpine of sony,then Miss.Jess (manager) ensure some one call me or help me but no one help me again,
then i went to another service center infront of timesquare (Ixsun Sdn.Bhd. Lot 1.07 Podium Block,. 1st Floor Plaza Berjaya,. 12 Jalan Imbi,. 55100 Kuala Lumpur),
This time one lady who helped me to replace my mobile in 7 working days,i got the new z1 atlast,
i was happy and i thought issue is now resolved.
just after replacing to new z1 now again got dead pixel on left below of screen,
This time im now super pissed off by SONY MALAYSIA.
i dont understand what is my mistake, to switch from samsung to sony for its better camera and waterproof thingy,
but now i realise that it was my biggest mistake of swiching to SONY.
any ways this time i wont keep quiet and will escalte this issue,on all social fourms and media.
I have all the recipt and proofs,but one from sony didnt contact me yet.

Please see my all trailing emails with Sony.
---------- Forwarded message ----------
From: "thesatti" <>
Date: 23 Oct 2014 18:54
Subject: Re: Sony Xperia Contact Center, Service Request: 1-2156320939
To: <[email protected]>
Cc:
Hi Faizal Mohd,
I disagree with the solution you are now providing to me.
As per last telephonic discussion with you,you told me "you are the last person to be in touch",and now to telling me you can't do any thing.
Must read you 2nd last email.
"As spoken, please provide a copy of your NRIC for the cheque. Please take note that we will get back to you on the approval of the refund."
As per your request,I already provided my necessary documents to you.
I am Now waiting for my Re-Fund.
I am simply un-happy with your services and i have reservation on your management decision.
This case is not close yet.
I want your line manager to Call Me Back as URGENT.
Thanks and Regards.
Naveed Shahzad
M:
Information is not knowledge.(Albert Einstein)
On Thu, Oct 23, 2014 at 5:47 PM, <[email protected]> wrote:
Sony Mobile
Support Sign up Software Update
Dear Mr Naveed,
Thank you for contacting the Sony Xperia support centre.
Thank you for your patient on this case. We regret to inform you that the management have disapproved your request for refund. Please consider these alternative offer, a replacement of Xperia Z1 or you wish to do a top up to Xperia Z2. Please reply us on this.
For the latest news, information and product support please visit www.sonymobile.com.
To learn more on how we can support you, please visit our XperiaTM Care at www.sonymobile.com/support. For further assistance you may also contact us at 1-800-88-7666.
Please be aware that should you not respond within 5 days of this email your query will be automatically closed. Any further communications will not reach our support and a new query will need to be raised.
Kind Regards,
Faizal Mohd
Sony Xperia MY Customer Services
Contact Us | Legal
Copyright © 2012 Sony Mobile Communications AB. All rights reserved
Sony Mobile - Make Believe
[THREAD ID:1-ZOIPFI]
-----Original Message-----
From:
Sent: 20/10/2014 23:05:10
To: [email protected]
Subject: Sony Xperia Contact Center, Service Request: 1-2156320939
Hello Faizal,
As discussed today regarding to my Sony Xperia Z1 issues(mishandling and 2 times faulty device),kindly proceed for money refund as URGENT.
For processing this request,please find my attached passport copy.
Name : Naveed Shahzad
passport number : #######
Inline image 1
P.S : Kindly reply with turn around time for this process.
cordially
Naveed Shahzad
M:
Information is not knowledge.(Albert Einstein)
On Mon, Oct 20, 2014 at 6:56 PM, <[email protected]> wrote:
Sony Mobile
Support Sign up Software Update
Dear Mr Naveed,
Thank you for contacting the Sony Xperia support centre.
Thank you for your time over the phone. As spoken, please provide a copy of your NRIC for the cheque. Please take note that we will get back to you on the approval of the refund.
For the latest news, information and product support please visit www.sonymobile.com.
To learn more on how we can support you, please visit our XperiaTM Care at www.sonymobile.com/support. For further assistance you may also contact us at 1-800-88-7666.
Please be aware that should you not respond within 5 days of this email your query will be automatically closed. Any further communications will not reach our support and a new query will need to be raised.
Kind Regards,
Faizal Mohd
Sony Xperia MY Customer Services
Contact Us | Legal
Copyright © 2012 Sony Mobile Communications AB. All rights reserved
Sony Mobile - Make Believe

My Experience with Sony Xperia Tablet S (so far)

For the Sony Xperia Tablet S, the bootloader is still locked, so getting an official install of Android is still impossible. I've decided to root it and clean it up as much as possible. At this point, It's either that or take it skeet shooting.
After rooting the tablet, I have managed to clean some of the junkware up manually. It's not the solution to the problem (only Sony or a judge can right their wrong), but getting rid of this junk seemed to help to some extent. Here is a list of all the apks that I manually deleted (season to taste).
Obvious disclaimer, here: If you brick your device, it's your fault and not mine. One thing that you COULD do though, is encourage Sony to up their morals and do the right thing by giving us the capability of unlocking our bootloaders. Selling people locked down hardware without the ability to unlock it is like selling someone a house and then telling them after the fact that they cannot clean the junk out of it, or modify it, or paint it, or fix the plumming, or replace the carpet, or even use the front door... I think you get the idea. It's a morally corrupt thing to do, IMO, and I think that Sony should be ashamed of themselves for locking us out of our own property.
I'm not nearly finished cleaning the tablet up yet (I'm going to take a break and get some reading in, but will focus on the system files next). At a minimum, this list can serve as a big chunk of useless fat that people can lipo out of their tablets if they so desire.
* AppInstaller.apk
   /datapp/vendor/vendor0/master/app/AppInstaller.apk
   /datapp/vendor/vendor1/master/app/AppInstaller.apk
* AppSelector.apk
   /datapp/vendor/vendor0/master/app/AppSelector.apk
   /datapp/vendor/vendor1/master/app/AppSelector.apk
* Browser.apk (modified?)
   /system/app/Browser.apk
* DigitalClockWidget.apk
   /datapp/vendor/vendor0/master/app/DigitalClockWidget.apk
   /datapp/vendor/vendor1/master/app/DigitalClockWidget.apk
* DtcpCtrl.apk
   /datapp/vendor/vendor0/master/app/DtcpCtrl.apk
   /datapp/vendor/vendor1/master/app/DtcpCtrl.apk
* FBMediaDiscovery.apk
   /datapp/vendor/vendor0/master/app/FBMediaDiscovery.apk
   /datapp/vendor/vendor1/master/app/FBMediaDiscovery.apk
* FBMusicLike.apk
   /datapp/vendor/vendor0/master/app/FBMusicLike.apk
   /datapp/vendor/vendor1/master/app/FBMusicLike.apk
* FileTransferApp.apk
   /datapp/vendor/vendor0/master/app/FileTransferApp.apk
   /datapp/vendor/vendor1/master/app/FileTransferApp.apk
* GoogleLyricsPlugin.apk
   /datapp/vendor/vendor0/master/app/GoogleLyricsPlugin.apk
   /datapp/vendor/vendor1/master/app/GoogleLyricsPlugin.apk
* InstallKicker.apk
   /datapp/vendor/vendor0/master/app/InstallKicker.apk
   /datapp/vendor/vendor1/master/app/InstallKicker.apk
* IrRemote.apk
   /datapp/vendor/vendor0/master/app/IrRemote.apk
   /datapp/vendor/vendor1/master/app/IrRemote.apk
* IrRemoteApiService.apk
   /datapp/vendor/vendor0/master/app/IrRemoteApiService.apk
   /datapp/vendor/vendor1/master/app/IrRemoteApiService.apk
* IrRemoteService.apk
   /datapp/vendor/vendor0/master/app/IrRemoteService.apk
   /datapp/vendor/vendor1/master/app/IrRemoteService.apk
* MUTabletUpdater.apk
   /datapp/vendor/vendor1/master/app/MUTabletUpdater.apk
* MediaGoHelper.apk
   /datapp/vendor/vendor0/master/app/MediaGoHelper.apk
   /datapp/vendor/vendor1/master/app/MediaGoHelper.apk
* MediaPlayers.apk
   /datapp/vendor/vendor0/master/app/MediaPlayers.apk
   /datapp/vendor/vendor1/master/app/MediaPlayers.apk
* MediaRemote_001.apk (???)
   /datapp/vendor/vendor0/master/app/MediaRemote_001.apk
   /datapp/vendor/vendor1/master/app/MediaRemote_001.apk
* MediaUploader.apk
   /system/app/MediaUploader.apk
* MusicUnlimited.apk
   /datapp/vendor/vendor0/master/app/MusicUnlimited.apk
* Odekake.apk
   /datapp/vendor/vendor0/master/app/Odekake.apk
* PSSInstaller.apk
   /datapp/vendor/vendor0/master/app/PSSInstaller.apk
   /datapp/vendor/vendor1/master/app/PSSInstaller.apk
* PlayMemoriesOnline.apk
   /datapp/vendor/vendor0/master/app/PlayMemoriesOnline.apk
   /datapp/vendor/vendor1/master/app/PlayMemoriesOnline.apk
* PlusOneCalculator.apk
   /system/app/PlusOneCalculator.apk
* PostViewer.apk
   /datapp/vendor/vendor0/master/app/PostViewer.apk
* Reader_OTHER_PREIN.apk
   /datapp/vendor/vendor0/master/app/Reader_OTHER_PREIN.apk
   /datapp/vendor/vendor1/master/app/Reader_OTHER_PREIN.apk
* SEMCFacebookProxy.apk
   /datapp/vendor/vendor0/master/app/SEMCFacebookProxy.apk
   /datapp/vendor/vendor1/master/app/SEMCFacebookProxy.apk
* SENInstaller.apk
   /datapp/vendor/vendor0/master/app/SENInstaller.apk
   /datapp/vendor/vendor1/master/app/SENInstaller.apk
* SENMediator.apk
   /datapp/vendor/vendor0/master/app/SENMediator.apk
   /datapp/vendor/vendor1/master/app/SENMediator.apk
* Scrapbook.apk
   /datapp/vendor/vendor1/master/app/Scrapbook.apk
* SemcAlbum.apk
   /datapp/vendor/vendor0/master/app/SemcAlbum.apk
   /datapp/vendor/vendor1/master/app/SemcAlbum.apk
* SemcDlna.apk
   /datapp/vendor/vendor0/master/app/SemcDlna.apk
   /datapp/vendor/vendor1/master/app/SemcDlna.apk
* SemcMetadataCleanup.apk
   /datapp/vendor/vendor0/master/app/SemcMetadataCleanup.apk
   /datapp/vendor/vendor1/master/app/SemcMetadataCleanup.apk
* SemcMusic.apk
   /datapp/vendor/vendor0/master/app/SemcMusic.apk
   /datapp/vendor/vendor1/master/app/SemcMusic.apk
* SemcMusicVisualizer.apk
   /datapp/vendor/vendor0/master/app/SemcMusicVisualizer.apk
   /datapp/vendor/vendor1/master/app/SemcMusicVisualizer.apk
* SemcPhotoEditor.apk
   /datapp/vendor/vendor0/master/app/SemcPhotoEditor.apk
   /datapp/vendor/vendor1/master/app/SemcPhotoEditor.apk
* SemcVideo.apk
   /datapp/vendor/vendor0/master/app/SemcVideo.apk
   /datapp/vendor/vendor1/master/app/SemcVideo.apk
* ShareApplication.apk
   /datapp/vendor/vendor1/master/app/ShareApplication.apk
* SmallApp-Recorder.apk
   /datapp/vendor/vendor0/master/app/SmallApp-Recorder.apk
   /datapp/vendor/vendor1/master/app/SmallApp-Recorder.apk
* SmallApp-Timer.apk
   /datapp/vendor/vendor0/master/app/SmallApp-Timer.apk
   /datapp/vendor/vendor1/master/app/SmallApp-Timer.apk
* SmallAppManagerService.apk
   /system/app/SmallAppManagerService.apk
* SmallAppWidget.apk
   /system/app/SmallAppWidget.apk
* SmallAppWidgetLegacy.apk
   /system/app/SmallAppWidgetLegacy.apk
* SmallAppsLauncher.apk
   /system/app/SmallAppsLauncher.apk
* SnpAccountManager.apk
   /datapp/vendor/vendor0/master/app/SnpAccountManager.apk
   /datapp/vendor/vendor1/master/app/SnpAccountManager.apk
* SnpVideoStore.apk
   /datapp/vendor/vendor0/master/app/SnpVideoStore.apk
   /datapp/vendor/vendor1/master/app/SnpVideoStore.apk
* SocialEngineCore.apk
   /datapp/vendor/vendor0/master/app/SocialEngineCore.apk
   /datapp/vendor/vendor1/master/app/SocialEngineCore.apk
* SocialEngineFacebookPlugin.apk
   /datapp/vendor/vendor0/master/app/SocialEngineFacebookPlugin.apk
   /datapp/vendor/vendor1/master/app/SocialEngineFacebookPlugin.apk
* SocialEngineFacebookShareFrwkPlugin.apk
   /datapp/vendor/vendor1/master/app/SocialEngineFacebookShareFrwkPlugin.apk
* SocialEngineFacebookSharePlugin.apk
   /datapp/vendor/vendor0/master/app/SocialEngineFacebookSharePlugin.apk
* SocialEnginePicasaPlugin.apk
   /datapp/vendor/vendor0/master/app/SocialEnginePicasaPlugin.apk
   /datapp/vendor/vendor1/master/app/SocialEnginePicasaPlugin.apk
* SoundEnhancement.apk
   /system/app/SoundEnhancement.apk
* SoundRecorder.apk (modified?)
   /system/app/SoundRecorder.apk
* TVSideView.apk
   /datapp/vendor/vendor1/master/app/TVSideView.apk
* URLShortcut.apk
   /datapp/vendor/vendor0/master/app/URLShortcut.apk
   /datapp/vendor/vendor1/master/app/URLShortcut.apk
* URLShortcutSupport.apk
   /datapp/vendor/vendor0/master/app/URLShortcutSupport.apk
   /datapp/vendor/vendor1/master/app/URLShortcutSupport.apk
* URLShortcutUserReg.apk
   /datapp/vendor/vendor0/master/app/URLShortcutUserReg.apk
   /datapp/vendor/vendor1/master/app/URLShortcutUserReg.apk
* Velvet.apk
   /system/app/Velvet.apk
* VolumeControlAlert.apk
   /system/app/VolumeControlAlert.apk
* WikipediaPlugin.apk
   /datapp/vendor/vendor0/master/app/WikipediaPlugin.apk
   /datapp/vendor/vendor1/master/app/WikipediaPlugin.apk
* WmMediaService.apk
   /datapp/vendor/vendor0/master/app/WmMediaService.apk
   /datapp/vendor/vendor1/master/app/WmMediaService.apk
* XperiaRegistration.apk
   /datapp/vendor/vendor0/master/app/XperiaRegistration.apk
   /datapp/vendor/vendor1/master/app/XperiaRegistration.apk
* YouTubeKaraokePlugin.apk
   /datapp/vendor/vendor0/master/app/YouTubeKaraokePlugin.apk
   /datapp/vendor/vendor1/master/app/YouTubeKaraokePlugin.apk
* YouTubePlugin.apk
   /datapp/vendor/vendor0/master/app/YouTubePlugin.apk
   /datapp/vendor/vendor1/master/app/YouTubePlugin.apk
* Zinio_SonySettingsProvider_app.apk
   /data/app/Zinio_SonySettingsProvider_app.apk
* com.sony.walkman.wmsetup3.apk
   /datapp/vendor/vendor0/master/app/com.sony.walkman.wmsetup3.apk
   /datapp/vendor/vendor1/master/app/com.sony.walkman.wmsetup3.apk
* sony_webkit-res.apk
   /system/framework/sony_webkit-res.apk
There are probably a few files that I removed and did not mention, but there won't be many. I didin't actually start keeping a log of the removals until later in the game, although I recorded as much as I could from my terminal buffer to make the list as complete as possible.
Obviously, if you're going to delete files, I strongly suggest that you keep a log AND make sure you have multiple types of backups (and backups to those backups). I actually had to rely on my backups on multiple occasions while coming up with this list. Again (as in "service not rendered"), we need our bootloaders unlocked so we can actually own the hardware that we have purchased.
Launcher and keyboard:
======================
The launcher and keyboard that come with the Xperia Tab S ******. On my system, I have replaced them both with the Nova Launcher and the Hacker's Keyboard, resulting in much (much, Much) better functionality and useability! And once those defaults were set, I removed the launcher and keyboard that came with the tablet as well.
Boot Animation:
===============
As far as the boot animation is concerned, that's easily changed as well. Nothing new here (Google it):
# find -type f -name bootanimation.zip -exec ls {} \; -exec ls -la {} \;
./system/media/bootanimation.zip
-rw-r--r-- root     root       242855 2013-05-19 02:44 bootanimation.zip
Something I need to figure out for my next steps:
=================================================
Can I simply build a stock Android system, take stock apks from that build and put it on the Xperia (replace) without any issues?
Can I swap them out whole-sale, or are there any caveats in regards to how far can I go with that?
Any advice of how to further improve this would be greatly appreciated.
Thanks.
Solved!
Go to Solution.

These are the issues as I see it:
The Software:
Initially, when I complained about not being able to remove unwanted software, this is what I got:
* "You can disable it in the settings and you won't see the icons."
* "You can root the device and remove the unwanted software, but if you do, then we won't honor the warranty"
We'll look at the logic of these, but first, let's inject a simple analogy -- something I think most people will be able to relate to with ease. Let's say that I buy a house, and I like the house a lot, but there is a toilet in the middle of the living room (I like social stuff that much ). So after I purchase the house, I find out that I cannot remove the toilet in the living room because I don't have the "special tools" to do it. In addition, this toilet has a bit of a valve problem, and it runs constantly.
The first supposed solution was "You can disable it in the settings and you won't see the icons." That's like saying "throw a sheet over it." In this case, disabling it doesn't even mean turning off the water. There's still pipework being used, because cache supporting those apps still keep coming back. So the toilet keeps running, and it gets to the point that it annoys the ****** out of me. Throwing a sheet over the toilet does not fix the problem, nor does it remove the offense from my living room. Not only is this NOT a solution, it's a horrible idea!
The second supposed solution was "You can root the device and remove the offending software, but if you do, then we won't honor the warranty." I'm not big on warranties, and over the years I've discovered that most companies give me so much hassle and additional cost over getting something replaced or repaired, that I'm better off getting another product (usually from another vendor). I personally wouldn't expect Sony to be any different in that regard. That said, I don't care about warranties. Furthermore I don't expect Sony to truly honor a warranty any more than I would expect a previous owner of my house to fix my leaking roof.
In my house, I don't want toilets in my living room. I realize that there may be a lot of people out there who might find this to be of great use and value, but for me, it is offensive just knowing that it is there. More offensive to me, is that I'm told I can not (or even "should not") remove it. But even worse is, "throw a sheet over it." To me, that's right up there with "We don't care so shut up."
So, left with no other choice, I rooted the tablet and took the (most obvious) toilets out of the places where I felt that they did not belong. I don't expect help or tech support from Sony, either and if "throw a sheet over it" is any indication of the help that I might get, then trust me when I say that I don't WANT any help from them.
But that's not even the crux of my frustrations with this whole thing. It's just a side-show.
The Hardware:
Lets get something straight - When I buy a piece of property (whether it be a computer, a motor vehicle or a house), I expect to be able to enter that property in any way that suits me (and the way by which entry was intended is no exception by anyone's reasonable expectation). Furthermore, if that piece of property has the ability to be locked, I fully expect to have the relevant keys, so that I might lock and unlock it on my own and at my own discretion.
With this tablet that I have bought, and therefore I own, I expect to be able to use the front door (the boot loader). It is my property, I hold the bill of sale (the "deed"), and I cannot see how Sony has any moral, ethical, or legal standing to withhold those keys from me, thereby preventing me from entering my own property in a forthright manner.
So far, I've read the following excuses on this forum:
"We do it for your security"
As in "Sony is my savior?" Hmm. Does this mean that if a Sony customer has an unrooted and locked-by-Sony Xperia Tablet S that gets hacked, and their bank account goes dry and their identity is stolen as a result, that Sony will take the responsibility for it, reimburse that customer, and pay any costs to get that persons identity cleared? Of course not. The term "Responsibility" is a two-edged sword, and it cuts both ways. As such, this excuse of taking responsibility of my security reads more like this: "For your security, we will control your house, but if you get compromised, you're stuck holding the bag, because we're not responsible." If that doesn't defy logic, then I don't know what does! This isn't an excuse for security. Instead, it's a lame excuse for control, which provides no safety net. I personally don't want someone who will not be responsible, taking on the role of being responsible for my security. I would much rather be responsible for my own security, thank you very much.
CAVEAT: I do understand that there are people out there who have no concept of security whatsoever and who do really dumb things, so the use of a snake-oil security solution can be beneficial (perhaps to the extent that it will "keep the honest people honest"), but my point is that it's still snake-oil, and it's benefits are far too limited for my taste.
So no, I don't want Sony's snake-oil security solution. I want what is rightfully mine. I want to hold the keys to the device that I have purchased. I want the ability to lock and unlock my own front door at my own discretion, and if possible I want to change the key set so that once I take control of my own device, Sony can't unlock that door while I'm not home. (there's an interesting idea, eh? ).
The other reason I've now heard is that "We do it to protect our proprietary software"
I would love to have a link or a scan of any document from Sony that actually states this.
If that is truly their position, then my response would then be, "Does this mean you do it so that I can't get rid of those toilets in my living room? I won't want them in my living room, I don't want them in my bedroom, I don't want them in my kitchen, on my front porch, or in my den. I don't want your software in my house, and being that this is MY house (as in "I hold the deed"), I'm ordering you not only to get the ****** out, but give me MY keys to MY front door! This house is under renovation!
On getting a refund:
If getting a refund is what Zero wanted, then congratulations to him. If a refund is what you want, then good luck. Do you think Sony will reimburse you for the time you've wasted with it as well? Just a thought.
I'm personally not interested in a refund. I simply want what is rightfully mine.
In fact, if this doesn't get resolved (or the tablet bricks in the process) maybe I'll take it skeet shooting and upload the video. It will at least be entertaining, and the upside to it would be that it couldn't be refurbished and imposed on yet another vict... er... I mean customer.
Final thoughts:
In the end, if Sony will not honor their sales by actually relinquishing the ownership of the hardware that they sell to the person holding the bill of sale, then at the very LEAST, they should start placing on their products warnings labels for future potential customers, enabling them to understand what they are actually buying, and what they are actually NOT buying -- Some type of "Brooklyn-Bridge" or "Bully" Buyer-beware warning should suffice, I think. If they do not do this, then I can definitely foresee customers being forced to go before a judge in order to actually take ownership of the property that they have purchased -- and that CAN'T be good for business. (Just sayin')

Don't know how to activate my tablet sony xperia z2

hi,
I have bought sony xperia z2 tablet for my daughter.
she got also 1 game, bought it online.
Now I do not not how to download it as i need to activate that item.
I do not have PC so how I can do it that tablet.
thhanks a lot
Andrew

This activate thing has me puzzled as I've never heard of such a thing - If you are able to you could contact Xperia care via chat or there maybe a telephone number http://www.sonymobile.com/global-en/support/contact-us/
For a successful technology, reality must take precedence over public relations, for Nature cannot be fooled. Richard P. Feynman

How to check if Sony Xperia Z2 is genuine?

Hello,
i have just recently purchase a sony xperia z2 and a sony 7000mah power bank.
so my questions is how to check if the mentioned devices are genuine? e.g. by serial code, by certain features? (there are some products that provide a site where you enter your product serial and they will check for genuine)

Hi
If your phone works correctly, develops no faults and the screen doesn't spontaneously crack then I'm afraid your phone is not a genuine Sony.
Seriously though, you can enter the imei number on the xperia care website and it will tell you http://mysupport.sonymobile.com/gb/#/products

Dissapointed by Sony Xperia Care Senayan City Indonesia

Similar Messages

Maybe you are looking for