Soon to be former Verizon customers

Question

Former Verizon customers may want to consider sending Frontier Communications an email and or hand written letter such as the example I have provided below.  It seems that Frontier has a 5GB limit on it's high speed dsl internet service tier.  
Hello,
    I am one of the customers from the state of Illinois impacted by the deal that your company and Verizon have devised to divest Verizon of it's responsibilities to maintain a copper wireline network across 14 states.  I just received notice from Verizon timed to conveniently be issued after securing the approval of the state regulators of my state and 13 others.  The notice only talks about the local and long distance services Verizon offers to my area.  There is no mention about the internet services, high speed or otherwise anywhere in this notice.  Currently I pay to Verizon $29.99 a month for the 3mbs tier of service. This is the $29.99 for life plan. I am very much interested if Frontier Communications plans to honor these Verizon contracts with the same speed and level of service at the same price.  Also I am very concerned about Frontier's questionably 5GB limit of service which I keep reading about on some consumer websites. If indeed your service places 5GB per month caps on the dsl service, how do your justify having and promoting a streaming tv service www.myfitv.com? As we all know streaming high quality video tv shows and especially full length movies consumes and uses considerably high bandwidth.  I for one am not a light internet user who just does the occasional email and web surfing. I like to watch and view streaming videos. I play online only games such as World of Warcraft. And of course I do surf the web and visit many websites that may have streaming video content which again uses more bandwidth then your average website.  I also have two game systems and soon to be a 3rd that also have, use high bandwidth requirements. Such as the download of game demos and full games purchased via their respective marketplace services. So as you can see it will not be very hard to go over the 5GB limit in any given 30 day period.
So once again in closing I would just like to know how Frontier is going to be handling the internet end of their Verizon acquisition of landline wireline service.  Particularly are you going to honor the current Verizon $29.99 for life plan for unlimited bandwidth? If not then it may be time to move onto a different internet service provider as well as the cancellation of wiredline phone service.
Frontier contact info
East Region Contact Information
For inquiries specific to Alabama, Florida, Georgia, Mississippi, New York, Tennessee, and West Virginia.
Ken Arndt
Sr. Vice President & General Manager
{edited for privacy}
Tom Grooms
Director, Marketing
{edited for privacy}
Karen C. Miller
Communications Manager
{edited for privacy}
Mailing Address:
Frontier East Region
137 Harrison Street
Gloversville, NY 12078-4815 
For Consumer Affairs or Formal Correspondence, e-mail.
For inquiries specific to the Rochester, NY area:
Ann Burr
Chairman and General Manager, Frontier Communications of Rochester
{edited for privacy}
Stephanie Schifano
Manager, Local Marketing and Community Relations
{edited for privacy}
Mailing Address:
180 South Clinton Avenue, 7th Floor
Rochester, NY 14646 
For Consumer Affairs or Formal Correspondence, e-mail.
Central Region Contact Information
For inquiries specific to Illinois, Indiana, Iowa, Michigan, Minnesota, Nebraska, Ohio, Pennsylvania, and Wisconsin.
John Lass
Sr. Vice President & General Manager
{edited for privacy}
Burgess Harrison
Regional Director, Marketing 
{edited for privacy}
Mailing Address:
Frontier Central Region
14450 Burnhaven Drive
Burnsville, MN 55306
For Consumer Affairs or Formal Correspondence, e-mail.
West Region Contact Information
For inquiries specific to Arizona, California, Idaho, Montana, Nevada, New Mexico, Oregon, and Utah. 
Denise Baumbach
Sr. Vice President & General Manager
{edited for privacy}
Bob Woods
Regional Vice President Sales and Marketing
{edited for privacy}
Stephanie Beasly
Communications Manager
{edited for privacy}
Mailing Address:
Frontier West Region
9324 W. Stockton Blvd.
Elk Grove, CA 95758 
For Consumer Affairs or Formal Correspondence, e-mail.

Answer 1

Did you receive a reply? I'm interested in knowing what your experience has been in the last couple of months. I'm considering going with another company. Thanks
Pam