I'm a Former Verizon Wireless Employee with Billing Issues the Ruined My Life
>>Duplicate post removed to comply with the Verizon Wireless Terms of Service.
See I'm a Former Verizon Wireless Employee with Billing Issues That Ruined My Life<<
Message was edited by: Verizon Moderator
Sorry to hear about your collections mishap, just keep in mind this is a peer to peer forum for customers and you likely will not receive the help you are looking for from Verizon.
Now you say that the account went to collections and you have paid it. So at this point I am not sure what you can negotiate anymore. I've read that if you have something in collections and tell the collecting company that you will pay them if they remove the negative mark from your credit, they will negotiate it with you.
In this situation, if things are as you say and you did not receive the final bill at the correct address, then you may have an argument to take to the credit bureaus. I would file a report with the credit bureaus and see where that takes me, also once your account goes to collections to my knowledge it doesn't have anything to do with Verizon anymore. The debt is between you and the collections company. I would try to contact them and see if you can somehow negotiate having the collection removed from your credit report seeing as the debt has been settled and the bill was never sent to your correct address.
I haven't really ever dealt with an account in collections, so this is just some helpful information I have thought of, if anything is not accurate in how you can deal with this, I apologize.
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How Verizon WIreless Deals With A Customer's Issues With A Flawed Device
(link removed)
Let me start at the beginning…
I have had a bad history with phones during my 6 years I been with Verizon Wireless(VZW). All the phones I had with them always have some manufacturer issues. I either had to pay a deductible or was allowed to exchange it for free due to it still being under warranty. I had to go through this 14 times in under 6 years. For the most part, Verizon Wireless has been very helpful with these issues & the amazing service they provided as kept me a very loyal customer. These qualities even lead me to sign up for Verizon FiOS over Comcast when I moved into my new apartment.
On February 17th, 2014, I received my tax refund. Most of it was going to repairs for my car, but for a birthday gift to me, I wanted to upgrade my phone. At the time, VZW had a deal to trade in your old phone & upgrade to a new phone. Your trade in got $100 taken off the cost of your new phone. I thought that was a sweet deal since the phone I had, The Motorola Razr Maxx HD was my 4th replacement to replace my original phone from when I first upgrade my phone with a new contract 2 years ago, The Motorola Droid 3. The Razr Maxx HD was a good phone but not what I wanted, It did what it needed to do & the technology was steller. Just not my first choice in a phone.
Since the Droid 3 was no longer in production, i always had to get a replacement phone VZW saw fit for me to get. Now with my contract up & my opportunity to get a new phone, I knew what I wanted I wanted the Samsung Galaxy Note 3 now. It has so many amazing features, apps & it is the perfect phone for someone my size. I can easily text with it, I do not feel I will crush the phone holding on to it & all of the hardware in it is like nothing on the market at that time. I been researching the phone months before it came out & I knew once I had the money, this is the phone I wanted.
So I went to the VZW Store ready to make the exchange and have a phone I wanted finally for once in nearly 2 years. I got there to be helped my a gentleman named Teddy. He was eager to help me. I told him why I was there & instantly got the ball rolling. My phone I wanted was in stock, I was able to get $100 from the trade-in promotion. HE also informed me I could get a free tablet by just paying the taxes for it, A mere $15 & The Note 3 was on sale. I could walk out this day with a new phone AND a tablet for $172! So I agreed to it & all I had to do was pay. Then the problems started…
I was told I could not pay with my debit card. This was due to an issue of a returned payment. An issue I had with VZW due to their company in October 2013 in which they took 9 days to process my monthly bill payment to only return it when the funds was still available to complete it. So I had to leave the store to find an ATM to withdrawal the cash so I could purchase the phone & tablet. Once I came back, we tried to finish the sale. Now I was told I could not trade in my phone due to the fact VZW did not allow me to make debit payments because of their own error. I was told i could pay full price for the phone and I could not get the tablet. I declined & left the store.
Very upset, I called VZW’s customer service line to formally complain. They could do nothing to help me since no one, not even a supervisor could fix these restrictions to my account. This made me more upset, so I went above their head & reported my situation to The Better Business Bureau(BBB). Within 7 days, a Manager From VZW’s Home Headquarters, named Brian (removed), finally called me to resolve my issues. HE apologized, removed my account restrictions & was sending me A Galaxy Note 3 for my troubles free of charge. I wanted the tablet too but did not care at this point. I just wanted a phone I wanted for once & I can do without a tablet. I never went out of my way to get one before & I was not planning to now.
On February 25, I received my new phone. I instantly fell in love. The phone was the perfect size for me & it worked just like every review I read online said it would. Then on February 27th, the phone began to have charging issues. The factory charging cable that came the the phone began to have issues charging the phone, then not recognizing the charger at all. I called customer service to make a complaint. This is when I learned for the first time that The Samsung Galaxy Note 3 has a defect with it’s charging cable & charging the device. They told me I could either mail the cable for a replacement or try to get the replacement at a store. So I decided to go to the same VZW store to get the replacement.
Once I got there, I had to wait in line for 30 minutes to finally speak to someone. Once I did, I was told they had no chargers in store. All that could be done was call Samsung & have a replacement phone sent to me. I asked what would I do for a charger until then & they said I could use the micro USB charger from my last phone to charge it.
So I mailed the charger to Samsung, who said it would take 8-10 days to get my replacement. During this time, the phone began to now stop holding a long charge. So I again called customer service. I was again told to go to the VZW store to get a replacement charger. I went back to the store again to be told they could do nothing for me since I did not have to original charger. All I the could do was sell me a mobile charger for 50% off. Since i need my phone, I had no choice. I had to spend $30 now on a device to help my faulty one.
March 6th, my replacement charger arrived. I was happy because now I can charge my phone with the proper charger & get a full battery life from it. That same day the charger had the same issues again. So i instantly took it to the Verizon Store to be told I need to call customer service for a replacement phone. So I return home to see in my mailbox is my VZW bill. The statement says my bill is $400! Verizon Wireless & Brian (removed) had charged me full price for my phone despite what he told me when he called me.
I instantly called his office to only get his answering machine. I left a very angry yet respectful message explaining my disgust with what he & VZW have done since I got this phone. I said I refuse to pay anything until this issue is fully resolved. I then proceeded to file another complaint to The BBB. This time I would get no response from VZW. Instead i had to call and chat online with their customer service lines for over a month to have a REFURBISHED device, a replacement battery & a generic charging cable sent to me. My phone still has charging issues & I must travel around DAILY with my mobile charger to make it a whole day to be able to use my device.
Verizon Wireless and Brian (removed) will not resolve this issue for me. Instead they have suspended services to my phone and are forcing me to pay the full price for the phone or having my service “permanently discontinued”.
I am left with no choice but to pay this by next month. I need my phone for personal, business & emergency reasons just like everyone else. I can not pay this AND an early termination fee. Verizon Wireless has done nothing to help me & now I am stuck in a contract for the next 16 months with a company that has done this to me during the last 2+ months. I have a improper working phone and they get $400 for it and Brian (removed) gets his commission.
Before I pay this bill, I am making one last complaint to The BBB & I am spreading my story across social media like wildfire, I am hoping someone at Verizon Wireless sees this. MAYBE they will do the right thing. Then again, they had the chance to & have not….
Mr. Brian (removed) & Verizon Wireless,
My Name IS Reginald (removed). Due to months of complaints you should very well know who I am. Since you will NOT help me, I have no choice but to play by your rules and pay you ridiculous cost for a phone despite the act of what I was verbally told. You & your company you work for have had countess times to make this right & you have not. I might have to be stuck in a situation like this, but the entire internet will now learn of your actions & how you treat people. Maybe this will teach you all how to properly treat your paying customers. Someone can still make this right. You have my number, but you would have to reactivate it to contact me though.
Regards,
Reginald (removed)
Edited as required by the Verizon Wireless Terms of Service
Message was edited by: Admin ModeratorReginald, We absolutely want to make this a better experience. Would it be possible for us to work together in direct message. Please follow us and we can get started.
Sheritah_vzw
Follow us on Twitter
@VZWSupport -
Who do I contact to get Verizon Wireless to put me on the plan they promised?
My daughter got talked out of an unlimited account when she got a new phone by a verizon salesperson who told her based on her 3g usage she would never go over 2 GB of Data on a new 4g phone. (Which was totally untrue because with the same usage, she used more bandwidth every month on 4g) They put her on a 2 GB data plan when they were offering everyone else who had unlimited plans a 6 GB plan. After we called back to question this, the agent agreed that since the 6 GB plan was available at that time that she should have been offered it, and they would take care of it.
Fast forward several months.....NOT FIXED STILL
I have spent many hours on the phone for many months now, with many agents including Mark, Terry, Todd, Vanessa, Tim, Swasi, and Nadia to name a few...who all promised to take care of this. They apologized, gave a credit for the overage that occured one month due to the smaller plan, and said they would get the appropriate department to make the change. The last guy said since he couldn't get us on the 6 GB plan yet, he would put us on the 5GB plan and credit back the $20 difference EVERY MONTH and that the credit would not stop as long as we were on the 5 GB plan. He would then pursue the 6 GB plan. Each time they say call back in a week (so I can talk to a new person and explain it all again for an hour....and not get it fixed again!!!!)
For a long term customer with 5 lines and a long history, they sure don't make you feel like they care...and they don't make good on their promises as far as I can tell, because we are still not on the 6 GB plan (that still exists and they still offer to people!!!) and we are no longer getting the $20 credit for the 5 GB plan they put us on in the meantime with a promise of no fee increase. Now I'm told the request for the 6 GB was rejected and that verizon does not plan to do anything or credit any money as promised. "Sorry, we can't put you on that plan". (even though several agents and supervisors approved it and said they would take care of it) This is SOOOO incredibly frustrating. I HATE being lied to and I hate it when a company does not do as they say they will. This is very poor customer service.
Up until now, I was happy with verizon, their service, and the phones, but now I am looking at when my plans expire so that if they can't make good on their promise I will plan to move my 5 phones and my 2 parents and 2 inlaws and the rest of the family's cell service to AT&T. They offer a larger corporate discount and rollover minutes too.@Verizon Wireless Customer Support
Matthew:
When I search for MatthewS_VZW on Twitter, I get a message that there is no such user. I only see Matthew44vzw and matthewvzw. Are either of those you?
Since this is a verizon wireless forum, I presume that the VZW rep has access to the email used. Other companies work this way on forums like this. If you do have access, feel free to email me, if not, please give me the correct twitter handle and I will follow and DM you. I am getting pretty frustrated with all this. -
Xmod wireless interfeering with wifi in the room
xmod wireless interfeering with wifi in the room
just bought the x mod wireless transmitter and receiver bundle
sounds awesome but wifi stops dead in its tracks as soon as I switch on the transmitter / receiver.
i've got both of them in the same room btw.
any [email protected]I am having the same problem on my Sony Vaio with Windows Vista installed. When using Xmod wireless to stream internet radio, my WiFi will stop working? immediatly and restart again once Xmod is disconnected from the PC.
When I connect the PC directly to the router via ethernet cable all works perfectly well.
Could this be due to a conflict between the Xmod Wireless and the built in WiFi adaptor and if so, what could be the steps to detect and resolve?
FYI.
Originally I used the Xmod Wireless on Dell Insprion with XP installed and the weired problem with WiFi disconecting did not exist on the other PC -
I'm an AT&T employee, what is the number to call to assist family & friends with billing issues?
I'm an AT&T employee, what is the number to call to assist family & friends with billing issues? I've already checked with my director and he couldn't recall it either.
Thanks.
[edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]There is no such number that I have ever heard of. There is an employee website for submitting service escalations, though.
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CAN SOMEONE HELP WITH THIS ISSUE:
THE ATTEMPT TO BURN A DISC FAILED. AN UNKNOWN ERROR OCCURRED (4221)Microsoft Windows XP Professional Service Pack 3 (Build 2600)
IBM 18308TU
iTunes 10.6.3.25
QuickTime 7.7.2
FairPlay 1.14.43
Apple Application Support 2.1.9
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 5.2.0.6
Apple Mobile Device Driver 1.59.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 0012A7CC0B5F78F0
Current user is an administrator.
The current local date and time is 2012-08-12 22:04:05.
iTunes is not running in safe mode.
WebKit accelerated compositing is disabled.
HDCP is not supported.
Core Media is not supported. (16005)
Video Display Information
ATI MOBILITY RADEON 7500
**** External Plug-ins Information ****
No external plug-ins installed.
Genius ID: 2e39627a5d03e3456e051c0b031fabab
iPodService 10.6.3.25 is currently running.
iTunesHelper 10.6.3.25 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** CD/DVD Drive Tests ****
No drivers in LowerFilters.
UpperFilters: GEARAspiWDM (2.2.0.1),
D: MATSHITA DVD-RAM UJ-842, Rev RB01
Audio CD in drive.
Found 11 songs on CD, playing time 41:38 on Audio CD.
Track 1, start time 00:02:00
Track 2, start time 04:00:20
Track 3, start time 08:00:35
Track 4, start time 11:08:15
Track 5, start time 14:14:50
Track 6, start time 19:11:15
Track 7, start time 22:28:38
Track 8, start time 25:48:38
Track 9, start time 29:54:28
Track 10, start time 34:03:35
Track 11, start time 38:03:25
Audio CD reading succeeded.
Get drive speed succeeded.
The drive CDR speeds are: 4 8 12 16 24.
The drive CDRW speeds are: 4.
The drive DVDR speeds are: 4.
The drive DVDRW speeds are: 4.
The last failed audio CD burn had error code 4221(0x0000107d). It happened on drive D: MATSHITA DVD-RAM UJ-842 on CDR media at speed 24X. -
I want to create a wireless network for my iMac, Macbook Pro and iPad, and I'm confused about the Airport Extreme and Airport Express devices.
There is mention for both about connecting them to a DSL or Modem. Does this mean I have to obtain additional hardware before they will enable connection to the internet? (In the past, I've used a Belkin Router, which simply connected to the phone line.)
Any advice gratefully received.
TonyDoes this mean I have to obtain additional hardware before they will enable connection to the internet?
Yes, you need a modem. The AirPorts are routers only. They do not have a modem built in, so you will need a modem if you want to be able to connect to the Internet.
The Belkin device that you have used before is a modem/router. It combines the functions of a modem and router in one package. -
Will verizon come out with 4g for the iphone soon?
my phone is so slow
Yes, as the previous posters have said, 4G has been out for the iPhone since last year(September, I think).
Unfortunately, just as with any other brand of phone, this does not mean that older versions of the phone will have 4G capability. You have to purchase the newer model to take advantage of the newer technology. -
Folks,
Hello. I have installed PeopleTools 8.53 with Oracle Linux 5.10 successfully. The entire PeopleTools runs correctly in browser at the beginning.
After I set up HCM and Campus Solution 9.0 Database Instance named HRCS90 in Linux successfully, PeopleTools 8.53 Database Instance PT853 cannot be mounted. Its error message is below:
SQL> startup
ORACLE instance started.
Total System Global Area 538677248 bytes
Fixed Size 2146024 bytes
Variable Size 528482584 bytes
Database Buffers 4194304 bytes
Redo Buffers 3854336 bytes
ORA-00059: maximum number of DB_FILES exceeded
In the file /home/user/OracleDB_Home/dbs/initPT853.ora, its parameter db_files has 3 values: small 400, medium 1021 and large 1500. The initial value is 1021 and it works correctly at the beginning. But after set up another instance HRCS90, the above error message comes up and instance PT853 cannot mounted. I change the value of db_files from 1021 to 1500 in the file initPT853.ora and restart OS Linux. But get the same error as below:
SQL> startup
ORACLE instance started.
Total System Global Area 538677248 bytes
Fixed Size 2146024 bytes
Variable Size 528482584 bytes
Database Buffers 4194304 bytes
Redo Buffers 3854336 bytes
ORA-00059: maximum number of DB_FILES exceeded
In the file /home/user/OracleDB_Home/dbs/initHRCS90.ora, its parameter db_files has 3 values: small 80, medium 400 and large 1500. I use db_files=400 and it works correctly. I start up instance HRCS90 right after the above error message as below:
SQL> shutdown immediate
ORA-01507: database not mounted
ORACLE instance shut down.
SQL> exit
Disconnected from Oracle Database 11g Enterprise Edition Release 11.1.0.6.0 - 64bit Production
With the Partitioning, OLAP, Data Mining and Real Application Testing options
[user@userlinux bin]$ export ORACLE_SID=HRCS90
[user@userlinux bin]$ ./sqlplus / as sysdba
SQL*Plus: Release 11.1.0.6.0 - Production on Sat Nov 23 12:40:02 2013
Copyright (c) 1982, 2007, Oracle. All rights reserved.
Connected to an idle instance.
SQL> startup
ORACLE instance started.
Total System Global Area 538677248 bytes
Fixed Size 2146024 bytes
Variable Size 528482584 bytes
Database Buffers 4194304 bytes
Redo Buffers 3854336 bytes
Database mounted.
Database opened.
SQL> select * from psdbowner;
DBNAME OWNERID
HRCS90 MYNAME
SQL>
As we see above, the instance HRCS90 works corretly and PT853 cannot start up. The parameter DB_FILES of the file initPT853.ora has an issue.
My question is:
Because 1021 and 1500 are not enough to startup instance PT853, what value should be used for DB_FILES of the file initPT853.ora ?
Thanks.user8860348 wrote:
Folks,
Hello. I have installed PeopleTools 8.53 with Oracle Linux 5.10 successfully. The entire PeopleTools runs correctly in browser at the beginning.
After I set up HCM and Campus Solution 9.0 Database Instance named HRCS90 in Linux successfully, PeopleTools 8.53 Database Instance PT853 cannot be mounted....
I'm sorry, but I don't understand what does "Instance" mean here.
>In the file /home/user/OracleDB_Home/dbs/initPT853.ora, its parameter db_files has 3 values: small 400, medium 1021 and large 1500.
Are you not using a spfile ? Does the file contain really the 3 values ? What is the last ? Have you checked the value in the database side "show parameter db_files" ?
>But after set up another instance HRCS90, the above error message comes up and instance PT853 cannot mounted
Again, I have no idea what it means.
>In the file /home/user/OracleDB_Home/dbs/initHRCS90.ora, its parameter db_files has 3 values: small 80, medium 400 and large 1500. I use db_files=400 and it works correctly.
Again, 3 values ? What is the last ? Have you checked the value in the database side "show parameter db_files" ?
>As we see above, the instance HRCS90 works corretly and PT853 cannot start up. The parameter DB_FILES of the file initPT853.ora has an issue.
Again, I don't understand what are HRCS90 and PT853 exactly. Cannot help.
>Because 1021 and 1500 are not enough to startup instance PT853, what value should be used for DB_FILES of the file initPT853.ora ?
I'm sure, you don't have an issue with this parameter, 1500 files in the database is quite huge number. I built a demo recently, the default value 1021 was ok for me. You should have done something wrong somewhere.
Nicolas. -
My recent experience with Verizon wireless
Approximately two years ago, I decided to switch to Verizon wireless from another carrier because the company I work for has a corporate account with them and offers discounts to employees that have their personal accounts with VZW as well. I got a vanilla iPhone 4 and everything was going well until recently when I made the mistake of trying to upgrade my phone.
My first attempt to upgrade was two days ago. I entered the Independence, Ohio corporate store and wandered around a bit assuming a sales person would be around to see me soon. My main goal was to decide whether to upgrade to the HTC 8x or the Nokia Lumina 928 as I have a surface and I was interested in getting all my devices onto the same platform (Windows 8). After five minutes or so I detected a presence and I started describing the above to the salesperson who had appeared next to me. He stared at me blankly and flatly stated that he was just there to "check me in." He assured me it would only be 15 minutes or so, so I gave him my number and continued playing around with the test phones they had on display. Thirty minutes later, I was getting anxious watching what seemed like tens of employees wandering aimlessly throughout the store staring at tablets or talking with customers about seemingly unrelated topics (video games, weather etc...), I walked out with the thought that I would just upgrade online.
I went onto Verizon's website later that evening and attempted to upgrade. I got all the way to the point where I select my delivery method and selected pick up at store. I found the store I had visited earlier in the day and it said "Available for pick up in this store;" however, when I attempted to continue there was an error and it didn't allow me to complete the purpose. Seeing as many of us operate under the "I want it now" mentality, I wanted to avoid having to ship the device and thought that it should be easy enough to somehow get this transaction completed in person.
Next day I went to a different Verizon store in hopes it would be less busy. This time, I walked in and there were four guys sitting around in an empty store twiddling their thumbs with cigarettes strewn about the main desk. They asked what I had come for and I told them. They incredulously asked me why I would want a Windows 8 phone. I told them. They said they didn't have that phone because it was a "rare" phone. They then proceeded to train the "new" guy (4th guy doing nothing) on how to check inventory. When I asked them whether the Independence store had the phone they proceeded to describe to me in excruciating detail the "intricacies" underlying corporate vs self-owned branches and how they couldn't check the inventory of Independence due to it being the former. They then said I could upgrade with them and then drive thirty minutes to the nearest non-corporate store to pick up the phone. Sounds like a great solution.... right. I declined and left.
Later that day I returned to the Independence store and went through the same song and dance as before; however, this time I was determined to wait. I "checked in" with the fellow at the front and set in to wait. After about thirty minutes of watching "employees" mill around aimlessly heads-down, staring at tablets and wandering in and out of the "back room" someone called for "Tim" - my name is "Tom" - apparently the greeter had failed at his one mission of greeting customers and GETTING THEIR NAME RIGHT. I get that it's a similar enough name but at this point I was getting frustrated. I had spent upwards of 2 hours between store visits and web-form filler-outing simply trying to give Verizon more money. And it wasn't over yet...
"Tim" acknowledged the woman and she trundled over to help. I asked her whether the HTC 8x was free to upgrade to as that is the deal offered online and there is even a link online that allows you to "get this deal at your local store." She said she would have to check. After fiddling with her magic tablet for a minute or two she sorrowfully informed me that it was $99 dollars to upgrade to that phone in the store. She then ushered me to a kiosk and asked me to log into My Verizon account on there to see if the deal was available via that method. At that point she got a person involved who was presumably a "manager" who was standing in the midst of the store, arms crossed, scanning the sea of people hoping to buy phones interspersed with employees wandering around (heads down, staring at tablets, of course), and just generally looking important (or trying to). I said to him: so I can upgrade here but you can't just hand me a phone, I have to have it shipped to me? His response was: "Yup, sorry dude." Great. Fine, I say: I go through the whole process again and at checkout, the phone is 99 instead of free like I had seen at home. His response, "Oh, sorry man." Throwing up my hands, I left thinking - company discount be ****** - I was going to switch to a different provider.
By the time I had arrived at home, I had cooled off a bit and I figured I would just try the shipping thing again in order to avoid having to interact with these phone salespeople again. I went through the process, got my "free" HTC 8x upgrade - with the exception of the $30 "upgrade fee" of course - which covers three hours of a tablet-staring, empty-eyed salesperson's salary and completed my order. (NB: I went through the process of "verifying" my device so I could have the new phone shipped to a different shipping address cf. my billing address as I am out of town on business and won't be back at my home residence for another two weeks. This alternate address is a separate house - a real address - I keep in another city). Finally, I think, done and upgraded - won't have to deal with them for another two years.
Two hours later, I get an email saying my order was shipped. That was fast, I think at first with glee! Then I check the email... they had shipped the phone to my home address... the place I won't be for two weeks. Grumbling, I picked up the phone and suffered through the pain that is the Verizon automated phone system attempting to reach another human. Finally, I reach a bubbly gal' with a thick Southern accent (nice enough actually) who apologized and said she would sent in a change order to FedEx to get my phone rerouted to my current address. Ok I said, thank you for your help - should I expect a confirmation from FedEx? Yes, she said - expect it by the morning.
Fast forward to this morning where I'm sitting in a meeting and my phone goes off - incoming call from Irvine, California - strange. I return to my meeting. Fifteen minutes later, same number calls. I excuse myself from the meeting - this must be an emergency. I pick up: HI THIS IS AN AUTOMATED CALL FROM VERIZON WIRELESS WITH THE OPPORTUNITY FOR YOU TO TAKE A SURVEY. I hang up in disgust and return to my job. After the meeting is over, I get onto my computer to check the status of my phone delivery. Yup, as expected - happily on its way to my HOME address where it will either be returned to sender or left sitting on my doorstep for two weeks.
Great work.
-An Unhappy Customer. (AKA "Tim")Man that was way to long....................!
First send a certified return receipt requested letter to the address on your invoice. Dispute the $299.00 then wait for the green receipt card to come back to you. Tell them exactly why you are disputing it. Photos don't match, not the phone you sent bac and all the problems you have had with your service, if you have contact names state them in the letter.
Make copies of the letter you sent, any corrospondence you received from them, invoices, etc. dates, times of phone calls, and go to a Small Claims court and sue them for all amounts in dispute. Add in the cost of the certified letter, loss from work fir going to court, filing fees, and make sure you have all your documents ready for the judge.
Do not elect arbitration from verizon at anytime just have your case heard in court. Do not settle with verizon unless they credit you the full amount you are asking for. The loss/damage phone scam is common with verizon just do a google search on it, print them out to show the judge it is questionable that you are to blame for the damage.
Its a scam from the vendor Verizon uses to collect these devices. Damage claims have to be filed by verizon if they are paying for the return back to them.
Also sue them in a State Supreme court for cutting off your service without following the fair debt collection act. You can dispute orally, but must write to preserve your rights.
Good Luck -
Problems with Verizon Wireless BlackBerry Tour BlackBerry OS 4.7.1.61 update:
Problems with Verizon Wireless BlackBerry Tour BlackBerry OS 4.7.1.61 update - I was anxious to download the update to see if it addressed the sticky trackball problems and the low volume issue when using a blue tooth device. However, in the process of updating my BB Tour yesterday, the install stopped on the 8th out 12 updates. After a couple of 'retrys', the BB error message on the desktop came up which instructed me to: i) disconnect the device, ii) restart the computer. iii) restart the loading process and, iV) restore my data by loading the loader back-up file using Restore. Unfortunately my Tour was left without any software and the Desktop manager couldn't recognize it. The error message on the Tour was 503. Called Verizon Wireless tech and bottom line, the only fix is a new Tour, which they're sending me. Anyone else having issues with the update? Also, does it address the trackball and blue tooth issues?
I had issues with the trackball and had to have my Tour replaced. I was told this model does not have a removable trackball so the entire phone has to be replaced. My current one is working OK but does stick a bit. Seems to get worse over time. My wife's tour is newer and so far she is not experiencing the problem. Have not experienced a problem with the Blue Tooth volume.
I have another issue with this upgrade that I am wondering if anyone else has seen. My wife has the Tour as well. She was prompted to do the upgrade and went through it. It appeared to work except it blew out her Contact Alerts. When we put them back in we can no longer get the sound to play when she receives an SMS message in her holster. Vibration works but doesn't do any good when it is in her purse. Phones calls, calendar alerts, alarms all work in holster. As soon as we delete the contact alert the default SMS alert will play in the holster. If she takes her phone out of the holster the Contact alert will play. My phone is still running 4.7.1.40 and this function works fine. I am thinking about trying to put her's back to my version if possible but not sure the best way to go about this -
The RAZR - Now with V CAST from Verizon Wireless
Does anone know if this (The RAZR - Now with V CAST from Verizon Wireless) syncs with iSync? I don't see it here
http://www.apple.com/macosx/features/isync/devices.html
but I think the model is new.
thanks
rogerThere's a link on the howardforum board (see the hotlink in the above posting) to a site where you can download a new .plist (http://www.megaupload.com/?d=9PH5DVRU) I replaced the iSync .plist with the downloaded file and restarted my iMac.
(the howardforum board has directions for "showing" the .plist in Applications; right click on the iSync application).
iSync immediately recognized my phone via BLUETOOTH and I synched all my contacts wirelessly. I too bought the USB cable but never got it to work wired with iSync and don't need it now.
The download also has a .TIFF of the RAZR, so your iSync panel will have an icon for it.
Took a little trying (I am not used to this level of tinkering) but once I restarted the Mac, voila, no probs.
PS - I am talking about the Verizon RAZR V3c. Good luck.
iMac G5 20" Mac OS X (10.4.3) -
New York Customers - Do not go to the Verizon Wireless on 57th and 6th Avenue in Manhattan!!
Hi, everyone. I am a Verizon Wireless subscriber for years now and am extremely knowledgeable in terms of Wireless Technology, CDMA/GSM networks, ESN numbers, etc. Basically, everything that a Verizon Wireless employee should know. In any case, I did not know where to complain about a specific VZW store, so I decided to do it here and hopefully help some people avoid problems at this store if they are in the area. I have been to the 57th Street and 6th Avenue store on several occassions, whether it was for an upgrade, inquiries, swapping phones with a friend, tech support, or just browsing. Whenever I enter the store, there is usually an employee there to "greet" you; although their greet is nothing more than "Can I help you?" with a less than enthusiastic tone. I will give below just a few examples of why I hate this store:
1) I went there a few weeks ago because I had a upgrade on 1 of my 5 Family Plan lines. So, I walked in and was taken over to a computer by the Manager. He asked me what kind of phone was I looking for. I told him that I wanted the iPhone 4. He told me, "Well you know that the iPhone 4s is coming out soon, right?" I said, yes I knew that but for now i wanted the iPhone 4. I asked him about the return policy on the phone (which I already knew thoroughly), but just to make sure, and he explained that a customer has 14 days to either return or exchange the phone without penalty, aside from paying the $30-something restocking fee. So I said, ok, great I will take the iPhone 4, and if for some reason I choose to exchange it for the iPhone 4s within those 14 days I will do it. Then he tells me, "well, no, in fact, we don't want you to do that. That's why I am asking you now. If you return it or exchange it, that's money that comes out of my paycheck." I couldn't believe he said that. For one, I don't understand how exchanging comes out of his paycheck, perhaps returning it, but either way, that's not my issue. Verizon Wireless has created a return policy for a reason and I should be able to do whatever I want without comment from a snotty employee regardless, as long as I am within the polcy's limit. To sum that up, I basically made it seem that I wasn't going to change it and that I just wanted the iPhone 4.
2) In regards to the above story, I eventually ended up returning the device, all while avoiding this nasty manager I dealt with, and picked up a iPhone 4S at another Verizon Wireless Store. This brings me to my next ridiculous story. So, one of my other lines had an iPhone 4, which I then upgraded to an iPhone 4s. Now, I had an extra iPhone 4 so I decided to sell it online. I finally found someone who was interested in purchasing from me, and asked to meet me at my nearest VZW store, which happens to be the one down the block that I spoke of above. He wanted to meet there in order to ensure that the ESN was clean. So, we meet there, walk in, and we are "greeted" and asked what we wanted. He says he would like to check the ESn of the iPhone to make sure that it is clean (not on the lost/stolen list) and can be activated withour a problem. She looks at him as if he had 6 heads and asked again what exactly he wanted. He repeated "I would like to check if the ESN on this phone is clean so it can be activated." She continues to stare at him as if he's crazy then says "Oh, I see, you mean like if its stolen or something?" He said yes and she replied fairly nastily "Oh, well, we don't have that information here, (which is a lie) you gotta call Customer Care on one of these phones." So he says "Uh, ok, thanks." She goes to get the number to VZW Customer Service which, I already know by heart, although I told the guy, just call 611 from one of the handsets. In any case, it ended up being clean (obviously) after speaking with a rep on the phone, and we went on our way.
These might seem like trivial issues, but remember that these are only 2 specific examples. Almost every person in that store has an attitude. Also, the story is fairly busy, so you will more often than not, be spending a fair amount of time there, waiting and waiting, even though there will be 20 employees on the floor, but only 5 working. I have been a VZ Wireless subscrtiber for a long time and have never had a complaint about service or even the telephone Customer Support Center. But when I walk into a store, I feel as if they should be working for "me" and other customers and should at least have basic knowledge of Verizon Wireless policies, phones, plans, etc. And I know, you all may think, well just go to another store, but for me it is conveniently located and I shouldn't "have to" go out of my way just to get basic things done. There have been times when I've walked in there, that I really don't want to deal with VZW anymore and just take my business elsewhere.bnjr86 wrote: There have been times when I've walked in there, that I really don't want to deal with VZW anymore and just take my business elsewhere.
I wonder if another provider would really be much different? Read some of the other carrier forums - seems to be the same story everywhere.
I'm not disagreeing with you - I've found that I am usually more informed about Verizon policies and procedures than some of the reps in our local store. -
Verizon Wireless Store's in disguise - DECEITFUL
Be warned that just because you walk into a store that says clearly VERIZON WIRELESS across the top of it, they may not be an actual Verizon store but merely a sub-store. This is (and I quote and actual Verizon Wireless employee @ 330 Suemandy Drive, St. Peters, MO 63376) "like walking into a Radio Shack." The store looks like a legit Verizon Store complete with signage and logos, but they are actually like a 3rd party contractor. When I went into one a little over a year ago to upgrade my 2nd phone line, I thought I was working legitimately with Verizon. Come to find out last night at an actual Verizon Wireless store, when I needed to replace said phone, I could not do that through them but though the actual store I bought it from because they have a separate insurance plan other than Asurion. (Which now explains why I had to pay and ungodly amount of money when I originally bought the phone.) I told the legit Verizon rep last night that it is deceitful to walk into a store proclaiming to be Verizon and I feel completely cheated and ripped off. Also, when you go to these sub stores, they do not inform you if any changes will happen to your account: ie; unlimited text and data is removed when you upgrade. Do not be fooled like I was. I have been a very loyal Verizon Wireless Customer since 1997, back when they were Ameritec, and I just can not believe how Verizon treats such customers with a disregard to their long time loyalty and allowing sub-stores to confuse and trick intelligent customers to thinking they are dealing directly with a legit Verizon Wireless store who coincides with Verizon Wireless Corporate policies and contracts.
Everyone who is a Verizon Customer should be warned. I didn't know when I walked into a store complete with Verizon logos and signage and even Verizon as the name of the actual store, that I was merely walking into a "Radio Shack". Smoke and mirrors.The premise of deceit is to hide, or make hidden. The store that you went to was a reseller by either the name somewhere in the store, the store literature, the receipts given or by simply asking if "Are you a Verizon Wireless Corporate Store"?
I know in my area there is only one Verizon Corporate Store. I also know that there are satellite stores of which are not corporate stores. It states who they are in small letters under the big Verizon Wireless Sign. They are called On Call etc.
I have noticed in Sprint Stores there is no markings under the signs, however they have access to your account as a corporate store from Sprint would have. They are called Next-Gen. again you have to ask.
It is true the resellers do not have full access to your account, so if you upgrade (upgrading to any subsidized device would make you lose the unlimited data anyway, even at a corporate store) and you paid full price their system access would take away unlimited data simply because they are not a Verizon Corporate Store.
You can do a search at the Verizon Web portal for corporate stores. So there are other avenues to get the store you actually want. Too late for you right now I understand but for future reference.
Your anger should not be at Verizon Wireless its self, but at the reseller. They were the ones that deceived you if you want to call it that.
Good Luck -
VERIZON IDIOT EMPLOYEES THAT ARE BOLD FACE LYARS
I was contacted by a Verizon employee to update my plan and receive 2 free iPhone 5c with no activation fee. I asked if I could check with my wife 1st and was told NO PROBLEM this offer is good for a while still. I checked with my wife and called back he next day and said I wanted the offer. I was told that the offer is no longer available. I have been a LOYAL customer for about 15 years but now I see that Verizon wireless is nothing but a bunch of lying ******. I am posting this on every social media site I can find and every web site forum I can log onto even if it has nothing to do with wireless communication. The whole world needs to know how ****** up Verizon wireless really is. Nothing but a bunch of ******** Lying ********.
That isn't 100% true. There have been multiple promotions and 1 of those was a free iPhone 5c 32GB with a one time upgrade fee of $30. The other was targeting customers to upgrade them early before their eligibility date. With that one you were able to receive a free iPhone 5c 32GB and have the upgrade fee waived. Both of those ended on 3/31/14. It isn't the nicest thing to be claiming all Verizon Wireless employees are ******** lying ******* since I know for a fact that is not true. It's a promotion. All promotions end. There will be more. Just be patient and breathe easy my friend.
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