Sort sent items in sharedmailbox via OWA

Hi,
I can't create rule in my sharedmailbox for sending mails in OWA.
I tried few times, but always emails are moving to default folder "Sent items"
Rules for incoming mails works great!

Hi,
From your description, you create a inbox rule such as: after message arrives sent to test1, move it to folder "sent to test1". When you send a message to test1, this message still exists on Sent Items folder, not on "sent to test1" folder.
If I have misunderstood your concern, please let me know.
I see many people have misunderstood the meaning of this inbox rule. I would like to explain the actual meaning of it using an example.
Here is the Inbox Rule I create on OWA shared2's mailbox:
When the message arrives, and was sent to amy01, move the message to "sent to amy01" folder.
Now administrator sends an message to shared2 and amy01 at the same time, the message arrives in "sent to amy01" folder on shared2's mailbox.
Hope my clarification is helpful.
Best regards,
Amy Wang
TechNet Community Support

Similar Messages

Outlook 2013 Client - missing random sent items, not happen in owa.

Hello,
We are working in our company with Exchange 2007 SP3 CU13.
We are experiencing some problems with one Outlook 2013 client installed on Windows 8.1.
He lose some random mails from "sent items" folder. But if you check the OWA, all mails are ok.
I have readed that there is some bug about this, but these comments are for two years ago. And I didn't find any great solution.
I don't think that the solution is to make a new rule to re-copy these sent mails to that folder.Re-create the user outlook profile don't seem to be another good fix. It's only a new start point.
I have activated client side troubleshooting.
I would appreciate your help.

Hi,
For Exchange Accounts in Outlook, the emails should sync between the client and the server. Since on the server the emails are there but some are lost on Outlook client, this makes me suspect there is a custom view applied on Outlook.
Start Outlook with the /cleanviews switch:
Press Win + R, type "outlook.exe /cleanviews" in the blank box, press Enter.
This will restore default views. All custom views that you created will be lost.
Check the result then.
Regards,
Melon Chen
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.

Issue with sent items disappearing from Outlook

We are having an issue with many of our users who have had their sent items disappear from Outlook. We are running Exchange 2010 SP2 with Rollup 8. All users on Windows 7 appear to be working fine, it is just users on XP that are having the issue. All
PCs are SP3 with updates applied. The messages were there previously, but the Sent folder shows empty as of Monday. They show correctly in OWA, it is just in Outlook itself that is the problem. If we enable cached mode the items populate, but our standard
policy is to run online with no local PST. We have tried running Outlook with /clearviews and in Safe Mode, but this does not resolve the issue.

Hi,
From your description, all the sent items are correct in OWA. So the Exchange Server is ok.
About this issue, I recommend you install all the latest Windows updates and check the result.
Hope it helps.
If there are any problems, please feel free to let me know.
Best regards,
Amy
Amy Wang
TechNet Community Support

Sort e-mails by recipient's e-mail in the Sent Items - OWA

Dears,
I'd like to know how to sort in sent items folder by recipient's e-mails in Office 365 Outlook Web App? I have a Exchange user account in a Corporate Domain. When I'm using a Outllook Client installed in my desktop I can organize in my Sent Items
folder the e-mails by filter "TO", but when open the OWA and try to organize them, this option isn't available. There is a hotfix that fixes this? I'd like to filter the e-mails by destination and not only "from", "date", "size",
etc...
Thanks.
Frank

Hi Frank,
In Exchange 2013, we can set folder view by To in Outlook Web App. Please refer to the following picture:
If there is no option for your Office 365 Outlook Web App, I suggest we can ask a question in Exchange Online for more professional suggestion:
http://social.technet.microsoft.com/Forums/en-US/home?forum=onlineservicesexchange
Thanks,
Winnie Liang
TechNet Community Support

Sent items in mail box are sorted from sender name

Hi friends,
I just purchased P780 two days back & trying to configure my corporate mails ( & also my Yahoo mails ) on it using Active Sync. Everything works fine apart from the fact that when I am going to the sent items, it is sorting all my mails by the sender name ( which is me ) & I am not able to find any configuration where I can change it to sort using receiver name.
Please help me in sorting out this issue.
Regards
Rajesh

I have the same problem on an A5500 8" tablet.
Telling us it's a 'known issue' is not a useful response. Please provide a solution.
LO

When i go onto iPhoto and choose a photo to send via email, i click send and the photo is sent and received but doesn't appear in my email sent items ?

when i go onto iPhoto and choose a photo to send via email, i click send and the photo is sent and received but doesn't appear in my email sent items ?

This is not the iPhoto forum. In any case in iPhoto>Preferences select Mail or whatever email program you are using to email as the desired choice. You are probably sending directly through iPhoto.

Sent items from a shared mailbox are not saved with the shared mailbox

I'm experiencing an issue regarding the sent items from a shared mailbox.
The users would like the items Sent on Behalf of a shared mailbox to be saved within this shared mailbox.
At this moment, the Sent Items are saved in the users own mailbox.
We have a single Microsoft Exchange Server 2010 (Version 14.3 Build 123.4) and Users connecting the Exchange Server are using Microsoft Outlook 2007 (12.0.6680.5000) SP3 MSO.
The user is granted full access permissions on the shared mailbox, and also has "Send on Behalf" permissions on the mailbox. The mailbox is setup as an "online" mailbox, so it doesn't use cached mode.
I tried the following solutions mentioned in the various KB's and technet articles:
Configuring the "DelegateSentItemsStyle" registry setting for this user (using a GPO)
Configured the "Get-MailboxSentItemsConfiguration" cmdlet for this user
Logged on to OWA and changed the "Sent Items" settings to save the sent items in both mailboxes
None of these settings worked, not combined and neither seperately.
Is there anyone who can help me resolving this issues?
Thanks in advance,
Roy Schottmans

I am using a shared mailbox (with a disabled account) where I get sent items and also deleted items placed in the right folders.
I think it’s just a matter of how you configure Outlook. It works well for me in both Outlook 2010 and Outlook 2013, cached mode and also online mode. You can add a shared mailbox to your Outlook profile in at least two ways where one of them doesn’t work
but the other does.
If you add the shared mailbox via the File tab/Account settings/New/ and just enter the e-mail address of the shared mailbox in the Auto Account Setup page. No name, no password, just the e-mail address and click Next and voila “Your e-mail account is successfully
configured”. After restarting Outlook you will find the shared mailbox below your own in the left pane.
If you click the inbox ones in the shared mailbox and then open a new mail you will see the shared mailbox display name in the From field. After sending the mail you will see the mail in the Sent Items folder of the shared mailbox. If you delete a mail in
the shared mailbox you will see it in Deleted items folder of the shared mailbox.
The prerequisits for this is that you have “full access” and “send as” rights of the shared mailbox.
This was accomplished without using the Set-MailboxSentItemsConfiguration command.
We are running Exchange 2010 SP3 RU4.
Jonas Borelius

Currupted "sent items" folder in Outlook 2007 (on Exchange 2007) causing Outlook to crash.

One user here has a problem when clicking on the "sent items" folder. Outlook hangs for 5 secondes and then crashes. If user logs into OWA, she can
access the "sent items" folder no problem. I thought it was a messege in the folder that was corrupted so I asked the user to move the messages to a temp folder from OWA. She did that, the folder is now empty but Outlook still crashes. Tried cache
mode and uncache.
I tried to delete her sent item folder using MFCMAPI (in the hope the it will recreate a new folder) : right click the folder, selected delete folder, check the
option "hard deletion" and I get
Warning:
Code: MAPI_W_PARTIAL_COMPLETION == 0x00040680
Function lpParentFolder->DeleteFolder(
lpItemEID->cb, (LPENTRYID) lpItemEID->lpb, lpProgress ? (ULONG_PTR)m_hWnd : NULL, lpProgress, ulFlags)
File .\MsgStoreDlg.cpp
Line 991
One more test I did: I copied the sent items folder to a pst, moved the pst to my computer and when I try to open the folder from the PST, my Outlook would freeze
and crash. Isn't interesting?
Am I missing something here? Has someone encounter this problem before? Any other idea on how it could be resolved?
This issue started on Exchange 2003. We are now moving to Exchange 2007. I moved her mailbox to the new server in the hope that any mailbox problem will be filtered
and removed. I still have the issue..
env:
Exchange 2007 running on Win2008
PC:
Windows Vista sp1, outlook 2007 (user was getting same issue under Win2k with Outlook 2003)

Couple steps you may apply...
1. Repair the offline file with a Microsoft utility called SCANOST.exe. I’ve seen this file reside in a number of different locations, mainly within Program
Files. It might be best to search for it with Windows or Google Desktop. SCANPST.exe will also work, though you’ll have to go digging for your outlook.ost, which should be near c:\Documents and Settings\ %profile%\ Local Settings\ Application Data\ Microsoft\
Outlook\ outlook.ost. If your file is significant in size, you’ll save a lot of time with the repair operation by not creating a backup. Because if the repair finishes successfully and Outlook still bombs, you’ll need to.
2. Shutdown Outlook completely, including any runaway outlook.exe processes in the task manager. Open Mail in the Control Panel and before you delete your
profile completely, write down the server settings! There’s no need to worry about backing up your mail as it’s stored on the Exchange server. (Essentially, you’re deleting that outlook.ost when you drop your mail profile.) Now, start Outlook and it will create
a new profile, where you’ll configure the server with the information you wrote down previously.
If steps above doesn’t work or you need to get more variants of .pst restoration, visit...
http://www.filerepairforum.com/forum/microsoft/microsoft-aa/outlook/1503-is-there-any-opportunity-to-recover-huge-pst-file-over-6gb
- multi functional user community where you may discuss methods and cases of .pst corruption
https://www.repairtoolbox.com/how-to-repair-outlook.html
Outlook Repair Toolbox - one of the accessible tools on the market, as a variant in case you can’t recover .pst file via ScanPST or manually solutions

Sent Items Folder Showing Blank Messages After Installing Exchange Update Rollup

Hi all,
Over the weekend I installed Update Rollup 8 on my Exchange 2010 SP2 servers. Some users today have reported that their "Sent Items" folders in Outlook 2007 are either showing up as empty or populated with "Blank" items (depending
on how the fields are sorted).
If they login to OWA their items are all there.
The only commonality I can find between the people experiencing this issue thus-far is that they aren't using "Offline Mode" (which they should be, so I have been the support desk enabling it for the people calling in), but I am kind of curious
as to why this may have happened. Does anyone have any insight they can share here?
Additionally, I have found the "outlook.exe /cleanviews" command which may help as well (have yet to try it on anyone's system where the problem exists), but it would be nice to know what the culprit may be.
Thanks in advance!

Hi Niko,
Thanks for your reply.
As I mentioned in my original thread, I have not used the /cleanviews switch yet, as each person who has experienced the issue has had it resolved by enabling Offline Mode (weren't in Offline Mode to begin with).
Additionally, I have found that this issue has been around since UR 6 (see the comments section):
http://blogs.technet.com/b/exchange/archive/2013/02/12/released-update-rollup-6-for-exchange-server-2010-sp2-and-exchange-2007-sp3-ru10.aspx
There are also some other threads on here where people have had similar issues that were either resolved by going Offline mode, running the /cleanviews switch, or completely removing UR 6 (like this one:
http://social.technet.microsoft.com/Forums/exchange/en-US/211b662f-c5e6-4233-86b3-aaf7dd9408c5/outlook-sent-folder-all-email-items-missing?forum=outlook).
Unfortunately, as is my understanding, Microsoft isn't doing any new updates (other than security fixes) for SP2, which I'm stuck on at the moment until I remove an old archive program from my network.
So now I'm just curious as to if there may be a QFE or fix for this issue. I'll place a call to support if necessary, but I will need to grab some screenshots of users' Outlook that may still be experiencing this first.

Mail and sent items folder on Yahoo!

(Firstly I'm running the latest version of Mail on the latest OSX on an iMac, and MBA, iPads and iPhones).
What is it with Mail on oSX and how have Apple managed to make it so much worse than Mail on iOS?!!!!!
First issues, if you can help please.
I use Yahoo! On every Mail app in the world for the last zillion years (including on iOS) when you sent an email it goes in to your Sent Items. Nothing revolutionary about that. But why on Mail for OSX does it go in to a different folder called Sent Messages and not in the Sent Items folder like it does on every other Apple Mail app?! If I sent an email on my iMac when I want to find it on my iPhone I won't find it in Sent Items (one of the four or so default folders with a pretty icon) but instead I have to find it all on it's own in a separate sub folder called Sent Messages. Can that really be right?
Secondly, Exchange.
Mail on iOS and Exchange all works simply and logically and updates immediately etc. Why does Exchange mail on Mail for OSX firstly take many, many, many, minutes to update the Inbox (despite manually clicking the Get Mail icon). it is soooooo slow despite forcing it to do it. Also, identicasl settings for Mail Preferences on my MBA and my iMac. One Exchange Inbox says 189 Unread and the other says 98 Unread.
Mail for OSX gets a resounding 2/10 score but maybe I'm doing something wrong?
All input gratefully received.

FROM AN APPLE TECH - SEE BELOW
Hi Scott
To see Sent Mail on you Gmail IMAP address in Apple Mail program, you need to click on and expose Gmail section in left column of mail and show the Sent folder as shown below. This will show you the emails sent from your other devices. This information is stored on Gmail server.
The best way to reach me is via email. Please reply to this email and I will contact you as soon as I possibly can.
Thanks
Scott
[email protected]
Apple

One shared mailbox with multiple distribution groups connected and the sent items folder - how to configure?

Hi!
I have been struggling for a while now with the following issue.
For starters:
We are using exchange 2010 in combination with outlook 2013 on client computers.
Cause of the limitations concerning the number of mailboxes in outlook im looking for a solution to receive and reply
to multiple aliasses. So i did the following:
1. Configured one shared mailbox.
2. Configured multiple distribution groups
3. made the shared mailbox a member of the distribution groups
4. Configured full access and send as permissions for myself on the shared mailbox ( testing )
5. Gave send as permissions to the shared mailbox in Active directory.
6. Logged in to OWA to setup rules for the shared mailbox.
I now receive emails from all connected distribution groups in the shared mailbox and also in the right folder.
I do however have to select the proper from address when i reply to an email.
the email sent by the main SMTP of the shared mailbox is placed into the sent folder of the shared mailbox.
I setup the senddelagate blabla in register.....
When i sent an email as one of the connected distribution groups it fails to put the sent item in the sent items folder of the shared mailbox. The email is sent using the proper address but placed in the sent folder of my main account.
I want this emails to end up in the sent items folder of the shared mailbox. Or even better, in a sent items folder for each of the addresses.
Any suggestions ?
Thanks in advance!

Hi,
As what
Rajkumar says, sending as a shared mailbox(full access permission) will put the email in the sent item of shared mailbox. But it cannot be located in the “sent item” of a distribution group. Because
it is a distribution group instead of a enabled user mailbox.
According to your further description, I understand that the reason why you configure that is some users reached the
limitation about the number of Exchange accounts you can include in the same Outlook profile. Is it rights? If I misunderstand, please point it out.
By default, user can only add 10 Exchange accounts to the same profile. You can customize the limit to the number Exchange accounts in the same profile using the following registry data:
Key: HKEY_CURRENT_USER\software\policies\Microsoft\exchange
DWORD: MaxNumExchange
Value: integer value starting at 1 (default = 10 if DWORD is missing)
http://blogs.technet.com/b/outlooking/archive/2012/12/24/clarification-on-outlook-2010-and-additional-exchange-account-supportability.aspx
Hope it helps.
Thanks,
Winnie Liang
TechNet Community Support

Sent items not saved in personal sent items when shared mailbox is open in outlook

hi,
user is using exchange 2010 and the shared mailboxes are in exchange 2003. when user send an email as send as to the shared mailbox the sent items is not saved in her personal sent items. she can look up the sent items on her shared mailboxes sent items.
I tried recreating her profile when the shared mailboxes are not added in the outlook, personal sent items is okay but when the shared mailboxes is added , sent items doesn't go to her personal sent items. Please help. Is it by design?

Hi,
Since Exchange 2003 server is out of support, I still suggest migrating to Exchange 2010 server.
How about this behavior on OWA, if everything going well as expected, it should be an issue on the Outlook client side.
Please try to run Outlook under safe mode to avoid some AVs and add-ins.
Thanks
Mavis
Mavis Huang
TechNet Community Support

Mail refuses to display body/attachments of sent items

Hello apple support! I'm brand new to this community and I honestly come to these forums for help.
A coworker is having an issue with Mail 1.3.11 (v622) running on his Mac.
Whenever he attempts to view any items that are stored in the sent mail folder he cannot see the email. Instead he sees text at the top of the email that says:
"The message from X user<[email protected]> concerning “Re: email message name” has not been downloaded from the server. You need to take this account online in order to download it."
He says that he used to have no problems viewing any sent items but he began to encounter this bug quite a while back but usually closing the software and reopening it would allow him to work around the problem.
He has a POP email account setup and going online/going offline does not change a thing. His options show that incoming mail is to be deleted after 7 days of being on the server; and I cannot locate a setting for me to specify for sent items to be stored.
http://docs.info.apple.com/article.html?artnum=25812 This apple support html page seemed to be the solution upon first reading it, but my coworker got no luck out of trying these solutions. His problem is still there, he cannot read the text or attachments from his sent mail.
Thanks for any and all help.

You're welcome.
The recommended size limit for a Jaguar or Panther mailbox is 1GB and this mailbox is over 2GB in size.
To put this into perspective, Entourage stores ALL data in a single database and the database size limit for Entrouage X is 4GB and 4GB is for all messages and message attachments, address book contacts, calendars and to do's.
This single mailbox is over half the database size limit for Entourage X.
The manual procedure will not work on this mailbox due to its size.
Send me an email and I'll forward you an mbox breaker script that splits a mailbox into smaller sections to recover the messages. There is no guarantee with this script but it has worked well for others. If the script is not successful, it is likely all messages contained in this mailbox will be lost.
You can get my email address by selecting my name.
And tell your friend to follow the recommendations per the link you provided in your original post by utilizing user created "On My Mac" mailboxes to sort sent and received messages by category and use the Rebuild Mailbox function on a regular basis.
Before upgrading to Tiger, I didn't allow any mailbox to exceed 500MB or so in size, used the Rebuild Mailbox function on the most active mailboxes on a regular basis - once a month or so depending on activity and I never experienced an overstuffed mailbox issue or any problems.

In Apple mail, the attachment symbol does not appear in the list of sent items

In Apple mail, the attachment symbol does not appear in the list of sent items. So you cannot sort sent emails based on whether or not they have an attachment. Is there a way to fix this?

I think my question wasn't clear. I know how to display the attachment header (I use classic layout) but the problem is that the paperclip icon does not appear against the messages that contain attachments. See screenshot below. The attachment column is displayed but is blank. These are my sent items and I know for a fact that most of them have attachments. Can you help?

Messages sent from a shared mailbox aren't saved to the Sent Items.

Messages sent from a shared mailbox aren't saved to the Sent Items.
In my enviroment , I have Exchange 2010 and Outlook 2007 - i have a shared mailbox called
ServiceDesk. I have added this mailbox to user "Mike" and given mike "Send as Permission" .
The problem
When ever mike sends an email from ServiceDesk
- the email goes to his personal sent items instead of the sharedmailbox
sent items. Is there a way to force any email sent from serviceDesk Mailbox to its own sent items folder? .
More information
Below is a similar solution to my problem but i do not want to make any changes to my registry. Please any other solution to this?
http://www.msoutlook.info/question/278
Thanks guys for your help ..
Regards, MassonTech

Hi,
This is maybe the wrong forum for this question, but anyway;
Thie site you were pointing out's solution is valid.
Please look in to the following KB article that describes the steps needed to solve this issue. A hotfix package (which you might not need and a a "fixit" dowload for it, but will also change the registry key.
http://support.microsoft.com/kb/972148
If you have a larger environment and would want to deploy the registry value, I'd suggest using Group Policy Preferences Registry settings.
/Johan
Microsoft Certified Trainer
MCSE: Desktop, Server, Private Cloud, Messaging
Blog: http://365lab.net

Sort sent items in sharedmailbox via OWA

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