Sent items not saved in personal sent items when shared mailbox is open in outlook

hi,
user is using exchange 2010 and the shared mailboxes are in exchange 2003. when user send an email as send as to the shared mailbox the sent items is not saved in her personal sent items. she can look up the sent items on her shared mailboxes sent items.
I tried recreating her profile when the shared mailboxes are not added in the outlook, personal sent items is okay  but when the shared mailboxes is added , sent items doesn't go to her personal sent items. Please help. Is it by design?

Hi,
Since Exchange 2003 server is out of support, I still suggest migrating to Exchange 2010 server.
How about this behavior on OWA, if everything going well as expected, it should be an issue on the Outlook client side.
Please try to run Outlook under safe mode to avoid some AVs and add-ins.
Thanks
Mavis
Mavis Huang
TechNet Community Support

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