Spare parts and Equipment [ External service]

Experts,
Would like to check the process to handle the external service for equipment [w/o material master] and for spare parts.
Scenario is that these equipments / spare parts are send out for service outside country and then come back after servicing.
Alok

HI
The closest process that suits your requirement is sub contractor process in SAP or else you might need your ABAP team for creation of new transaction for the process
well the sub contractor process involves creating a PO with Item cat L and entering the required materials and issuing the goods to subcontractor for service, later u receive it through MIGO and Then MIRO
Regards
John

Similar Messages

How to manage spare parts and production parts seperately

Hello,
I want to keep some spare parts for services only ,though some of them also used in production .
then how can I implement this in SAP system,how the stock of spare parts not influence the forecast of the production( means these parts only can be used in services)
how to separate these parts in Warehouse in system and physically.
Thanks,
Helai

Helai,
If it were MY company, I would
1. Put the spares into a diff storage locn
2. Enter Safety stock for the quantity I want kept in 'spares' inventory
3. Use an availability check in which Safety stock is not relevant for ATP for these parts.
However, this does not meet all of YOUR stated business requirements. For this, you have to use MRP areas, and have the 'spares' storage location assigned to a different MRP area. You can then plan them completely separately from your production parts.
[MRP Area|http://help.sap.com/saphelp_erp60_sp/helpdata/EN/c4/106956ae8a11d1a6720000e83235d4/frameset.htm]
Regards,
DB49

Spare parts and contacting msi

hi all,
i had my fan go kaput on my msi 6600gt 128 card and thats what caused the overheating. so i tried contact ms by 2 emails at 2 different addresses, but ive had no reply, i sent the first email around sept 19th
and i,m still waiting.
1 is there a better place i can email about it
2 will msi do spare parts as it seems the fan is the only thing broke and i dont want to spend another 140 quid on another new card.

i,m in england and i used the 2 adresses available for contacting msi in europe which was posted late last month in the forums.i filled in the form in the one below
http://support.msi.com.tw
and i sent one to another adress
msicomputer.co.uk
ive heard nothing so far

U300s Spare Parts and Issues

Hi all,
Picked up a U300s it initially didn't have an SSD, managed to source one quite luckily, once I had installed the SSD it booted to Win 7 HB but kept blue screening every few minutes. So my next move was to reinstall windows, as luck would have it the USB2.0 port didn't work so ordered a replacement and it still didn't work, and couldnt at that stage install Win 7 through USB3.0 (found out how to do it now), so started install from inside Windows bad move it blue screened halfway through and then would only use startup repair, my OKR button didn't work full stop, didn't power the laptop or anything. So at this point I booted to the CMD Prompt within startup repair in order to erase the partitions and create a blank SSD as I knew how to install Win 7 through USB3.0, the BIOS battery had unplugged itself when I had been tinkering prerviously and reset back to fast boot. GAHAHHAHAHAH. Now cant get up boot menu to change the boot speed because the OKR button does nothing, I'm going to replace the whole button assembly now in an attempt to get into the BIOS to change the boot speed in order to boot from USB to get WIn 7 installed.
In the meantime, can anyone shed any light into why the USB2.0 or OKR doesn't work?
Also if anyone wants to sell me there U300s as spares? Mine was pretty beat up when I aquired it and is missing touchpad cable and these are hard to find along with the SSD's!
Please help I'm at my wits end here!!
BTW I'm an experieinced hardware technician that has made some serious rookie mistakes during this whole process!

HI
The closest process that suits your requirement is sub contractor process in SAP or else you might need your ABAP team for creation of new transaction for the process
well the sub contractor process involves creating a PO with Item cat L and entering the required materials and issuing the goods to subcontractor for service, later u receive it through MIGO and Then MIRO
Regards
John

External Services Management and HR Time recording

Hi all,
On the Service Master is a "wage Type" field and on the service lines in the PO and Service entry sheet a Personnel number with date/time entry fields. Is the purpose to record "internal" personnel's time as part of an external services provided and can this in some or other way be transferred to the HR module to pick it up per personnel number?
We have the requirement under South African law, to print certain tax certificates for labour brokers and saw the wage type and personnel number fields, but can't find ANY documentation on it!
I would really appreciate any help!
E

see the link for the help
http://help.sap.com/saphelp_erp2005vp/helpdata/en/8a/9868bc46c411d189470000e829fbbd/frameset.htm

How to use spare part from damaged equipment to a new equipment in SAP

Hello Gurus,
Sometimes we use a spare part from a discarded equipment to make the present equipment functional. How would this be documented in SAP?
Thanks & Regards
Raghuvarun

Hi Raghuvarun,
There will be several methods depending upon the your final objectives of such requirement.
In case you want to just maintain the spare part and the Equipment from which it has been removed, then use Catalog Codes. In the Object part Catalog maintain the Spare part in the Code part and the Equipment number in Item Text.
This method is hassle free.
In case the requirement's like physically identifying the spare-part etc., then the process would be very complex. You need to opt for not only Material Codes but also the Serialization of all these spare parts.
So you need to first consolidate your objectives of the requirement you have asked for. Then post a Query in detail explaining the objectives.
In most of the cases such requirements are satisfied with ideas like the 1st case I proposed, i.e., Catalogs & Codes.
Jogeswara Rao K

What is best practice for dealing with Engineering Spare Parts?

Hello All,
I am after some advice regarding the process for handling engineering spare parts in PM. (We run ECC 5)
Our current process is as follows:
All materials are set up as HIBE's
Each material is batch managed
The Batch field is used for the Bin location
We are now looking to role out PM to a site that has in excess of 50,000 spare parts and want to make sure we use best practice for handling the spare parts. We are now considering using a basic WM setup to handle the movement of parts.
Please can you provide me with some feedback on what you feel the best practice is for dealing with these parts?
We are looking to set up a solution that will us to generate pick lists etc and implment a scanning solution to move parts in and out of stores.
Regards
Chris

Hi,
I hope all the 50000 spare parts are maintained as stock items.
1. Based on the usage of those spare parts, try to define safety stock & define MRP as "Reorder Point Planning". By this, you can avoid petty cash purchase.
2. By keeping the spare parts (atleast critical components) in stock, Planned Maintenance as well as unplanned maintenance will not get delayed.
3. By doing GI based on reservation, qty can be tracked against the order & equipment.
As this question is MM & WM related, they can give better clarity on this.
Regards,
Maheswaran.

Harrassing phone calls from equipment recovery services when I have no equipment

I cancelled my services with Comcast and returned all equipment. I have a reciept for the returned equipment and Comcast owes me a credit of more than $100. Yet, every day, several times a day, including saturday and sunda I get a phone call from "Equipment Recovery Services on behalf of Comcast" telling me i must return my equipment or be charged, then directs me to a website to get help. I went to the website and Equipment Recovery Services shows that all equipment has been returned. I called Comcast to tell them to please stop this company whom they have hired from harrassing me, again confirming there is no equipment. Comcast told me to register for the do not call list. I am already on the do not call list. This issue is one caused by Comcast by hiring a contractor and not keeping them informed, it is NOT an issue with do not call. If I get another call I will be contacting local authorities and seeking charges for phone harrassmennt. What is with you comcast?

Hello bpenyak,
As you mentioned, Equipment Recovery Services is a vendor group that's hired by Comcast. The equipment could be returned to either them or Comcast. I can confirm that there is no more outstanding equipment. Since you returned it to us, we then send Equipment Recovery a report that all equipment has been returned and to no longer call you. What we cannot control is how fast those calls stop. It is up to them to close your file and stop the calls. Only thing we have control of is sending them a report that everything is recovered and to stop calling you.

Converting Damaged Finished Goods to Spare Parts

Dear Experts,
Our customer deals in water heaters.
They have a process of taking the damaged water heaters from customer as receipt. post the receipt if it can be repaired it will be repaired and given back to the customer or if it cannot be repaired then they see if it is with in warranty then they replace the product and if it is not within warranty then ask the ask the customer to buy a new one.
If the damaged water heater cannot be repaired then they un-assemble the water heater and take whatever the good spare parts and take the spare parts into inventory.
Now what is the best way to map this process in SAP. That is how to convert the FG water heater to spares parts. Is there any movement type available for this ?
Regards,
Sohan

Hi Sohan,
This scenario is a Sales After market scenario. Please check with SAP SD consultant to address this scenario.
In case if you want to address through MM Route, Please check following prerequisite:-
Payment must be processed to Customers/Vendors upon receipt of the Water Heaters.
Water Heaters must be loaded to Valuated inventory stock upon receipt.
Checking warranty can not be incorporated in SAP MM.
Decision of Repair and Warranty could not be captured in MM.
Reg the process of repair, you can have it via a Sub Contracting Scenario.
Thanks
Raghavan

Spare part accounting

Hi Friends,
We have requirement for spare parts.
When creating purchase order, the purchasing associate will determine if unit codt of spare parts and select respective GL account in sap system :
If the spare part value is :
Above 5000 USD then item should be capitalized :
Fixed asset
To Accounts payable account
In case withing 5000 USD
Current asset -
To AP account
Purchase of repaired item: GL would be same like purchase of spare part . Price would be same as repair price.
Can you please help me on this ASAP .

Hi<
Please let us know if you still need help on this. If so, we would like to move the questions to ERP space. Thanks a lot for your understanding.
BR

Capitalization of spare parts

Hi,
Spare parts are acquired via logistic workflow. At reception, they are entered in inventory. Accounting department verifies on monthly basis the list of spare parts but has to identify which one has to be capitalized.
How could you send spare parts sitting in inventory to asset register? If the spare part is capitalized but need to be replaced/ repaired, how could we change the value of the asset? How could we track the spare part if they are capitalized? How could we follow the spare part as soon as it is capitalized?
Any recommendation on the capitalization of spare parts?
Thanks
Sabine

Hi Anna,
Thanks for your answer. In fact, we try to see if we need to capitalize or not spare parts. I know that you suggested to keep them in inventory .
Here, they try to decide at the beginning of the process if they need to capitalize or not the spare part. There are 2 cases:
case 1: spare part bought at the same time as main asset to which there are related to (= critical spare part) and brought into use at the same time as main asset.
case 2: spare part bought for repair or replacement
I guess that we should capitalize the spare part in the first case. But if we capitalize the spare part, we could not do anymore an inventory management and follow the spare part. This is not very convenient.
In the second case, we need to decide if we are dealing with major spare parts and define some criteria to identify what "major" means (e.g. useful life higher than 1 year)... but this is very difficult to identify.
In the last case, it is more complicate because we probably go through the maintenance order but how do we capitalize then? If the costs are in stock then they can't be also in asset. Does this mean that we need to do some financial adjustments?
Any idea?
Thanks
Sabine

Apple macbook pro with retina display is having yellow screen problems in which screen is not perfectly white and is yellowish. More over the service frm apple's part is ridiculous as they have faulty spare part. Does ne1 hv email of senior person?

Apple macbook pro with retina display is having yellow screen problems in which screen is not perfectly white and is yellowish. More over the service frm apple's part is ridiculous as they have faulty spare part. Does ne1 hv email of senior person?

Apple service centre employee told me that they do not have this 14 day offer in India.
And My mac book pro is taken in by Service centre people to run test etc and I will be informed the next day if they accept it as a fault or not ?
I feeling ridiculously bad.

CRM Service - ECC Logisitcs Integration (Spare Parts in a Service Order)

Hi Experts,
We have been trying to configure a scenario for CRM Service Orders with SAP ECC logistics integration in CRM 7.0 EHP1.
We are aware of the standard configuration wherein we assign one logistics scenario ( Purchase Requisition or Purchase Order or Reservation) for a specific service organization & Item Category for spare parts in service order.
Our first query : Is it standard that the spare part will be automatically reserved if it is in stock (after ECC availability check from service order) and purchase requisition or purchase order is created only if it is not in stock?
We also understand that while a reservation happens during Service order creation, the goods issue or material withdrawal happens only on service confirmation. If this the case, how will the physical delivery happen to customer? This is our second query.
Please note that we are raising this query only for spare part items in service order and not for sales item in service order.
It would be great if you could help us with this issue.
Responses will be suitably rewarded.
Thanks,
Prish

Hi Pritesh,
Thank you for your prompt reply and help, appreciate the same, we would be going for the scenario where the service order in sap crm has saleable parts, the service order would get replicated to ecc as a sales order and the costs would get booked when the post goods issue is performed after creating the delivery in SAP ECC.
Following are the configurations done
1) Service Order type ZRVW is created in SAP CRM
2) The same service order ZRVW is mapped in SAP ECC
3) The service order in SAP CRM has the following number range and the same is kept internal
4) The same number range is marked as external in SAP ECC in vn01 tcode
5) The number range is assigned to the document type ZRVW in SAP ECC
6) Item category determinations are done in SAP CRM, standard SRVS(Sales items are copied to YRVS)
7) The same item category determination is also set in SAP ECC for Item category group NORM
8) Item category determination is also set for ERLA as item category group in ECC
9) The item category YRVS is set to delivery relevant in SAP ECC
10) The standard schedule line is determined which is CP is relevant for delivery
11) The sales area is also assigned to the document type ZRVW.
12) In SAP CRM, the status profile YCONT is assigned, having the business transaction to be distributed, the status of the same is set to allowed for completed status
13) The status profile has been assigned to the transaction type ZRVW
14) Pricing configurations are also done in sap crm and sap ecc
15) Now I am creating the service order ZRVW in SAP CRM, having saleable parts, customer's and material's exist in both systems having the same sales area, the status is set to completed at item and header level
16) The system is throwing an error when I click on edit
17) When checked In sap ecc the system says that the document does not exist
18 I did open the error in SAP CRM and it says that there are some settings required for billing
Since there is no billing relevance to this scenario in the item category the billing relevance is set to no billing
Please advice further
Kind Regards
Atul

MRP design for Service Spare Parts

Hello,
I am in process of designing the MRP run for service spare parts for construction and mining equipments business. There is a central warehouse and small depots.
Help me out to design following MRP requirements.
1.     MRP process is expected to consider stocks at all these locations i.e central ware house and depots. Optimization across locations and stock transfers to be considered.
2.     MRP process is expected to consider open PO requirements.
3.     MRP process is expected to consider in-house service orders reservations requirements.
4.     MRP process is expected to consider open sales spare parts order demand from dealers.
5.     Certain formula base forecast requirements for specific spare part
If SAP standard solution is there or any work around is expected.
Regards
Sanjeev Dhavan

1. MRP process is expected to consider stocks at all these locations i.e central ware house and depots. Optimization across locations and stock transfers to be considered.
- MRP can be run for a whole plant or single material or MRP area(group together some storage location). I hope your warehouse is a plant so you can run the MRP at your plant(ware house) level.
2. MRP process is expected to consider open PO requirements.
- You should use consumption based planning but you need to identify what type of MRP you want to use.
    - reorder point planning     - forecast based planning      - time phased planning
    - in general all the above MRP will consider the open PO / PRs
3. MRP process is expected to consider in-house service orders reservations requirements.
- this is possible by selecting proper MRP type, for ex. if you want to use reorder point planning, then you should use V1(Reorder point planning with external requirements) which includes sales order and manual reservation in net req calculation.
4. MRP process is expected to consider open sales spare parts order demand from dealers.
- Refer point 3
5. Certain formula base forecast requirements for specific spare part
- do you want to use forecast based MRP? what formula you want to use?

Unable to view Spare Part Components in SAP CRM Service Order

Hello All,
We are implementing CRM 7.0 Ehp 2.0
As per the following video it is now possible to integrate the spare part components in the CRM Service Order, using the BOM replication and Product Proposal functionality in SAP CRM
SAP CRM 7.0 - Integration of ERP BOM Information in the CRM Product Proposal
However in our case we are not able to achieve the desired results.
Following configurations are done
1) The BOM is replicated from ECC to CRM the same can be viewed in commpr01
Material 4561 is the main product and 4562 is the component
2) The item category for the main product is YRVS where the customization for structure scope is done
3) For the Product Proposal customization's, I have created a new method schema
4) The transaction type and the sales org are assigned to the method schema
5) However now when I am creating the service order, I enter the sold to party, the product id
6) Next I go to the line item to click on product proposal.
7) The system issues the below message
Please advice if I am missing on any configurations.
Kind Regards
Atul

Hi Raghavendra,
Thanks for your reply, appreciate the same, I have now added the relationship objects as per your post above in comm_hierarchy for the particular category
Now in the product master , I am now able to view the tabs(screen shot attached)
Next I create my BOM in ECC with BOM Usage 5 and save the same
Next I run the initial download for the adaptor object BOM in SAP CRM
When I check in commpr01 for the material 4561 the component and the main material have not come.
Can you please advice further.
Kind Regards
Atul

Spare parts and Equipment [ External service]

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