Ship to address on the service contract

Hello
The service contracts are getting created without ship to address from OM and IB.
Is there a way to get the ship to on to service contract automatically?
Regards
Srini

Hi Srini,
The standard functionality is for Ship to details to be passed to Warranty contracts from OM but not IB.
If this is not your experience please log an SR so support can investigate further.
Regards,
Mark.

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How to know an order number from the service contracts table

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I want to know how the order entry module and service contracts module are connected. I mean to ask if a service is placed as an order for purchase how do i get the information about the order_id or order_number from the service contracts table.
please point me in a direction so as to which tables i should be lookling at.
Thanks.

Try OKC_K_REL_OBJS table. The column JTOT_OBJECT1_CODE contains values 'OKX_ORDERHEADER' or 'OKX_ORDERLINE' and the column RTY_CODE = 'CONTRACTSERVICEORDER'. The column OBJECT1_ID1 should store order HEADER_ID or LINE_ID based on JTOT_OBJECT1_CODE value. Hope this helps.

New line item in the service contract

Hi Gurus,
I have requirement to add the new line item in the service contract. Details are as follows.
as per the requirment, manually we are entering the outbound category via web Ui (service -> service contract).Now I have to develope a badi/method in standard badi exec_methodcall_ppf which will insert a new line item with the same material as of outbout category but with the item category as inboud.
could you please help in how can I maintain the new line time. I know we have to use the crm_order_maintain FM but I'm confused what all parameter we need to pass to maintain this.
can someone please share the code to do that. TIA

Hi Paul,
It seems there is no option in changing the condition records at the billing plan item level.
Please try the following.. see if it helps. To execute the invoices with new condition record values directly, make the settings at the billing item category level goto -- the billing document frame -- under serivces frame -- pricing type select option Carryout new pricing (Option B). This option updates the billing document at the time of invoicing with new price calculation.
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Is it necessary to create a Billing Plan for the Service Contracts

Hi All,
Is it necessary to create a billing plan for the service contracts.
My requirement.
In CRM 7.0, we created a service contract. For the item in that service contract there is a Billing Plan tab.
In that tab we have the dates for Period, Billing Date etc.
Now our requirement is to get the Billing Date quarterly. For this we created date rules and date profiles and assigned these date profiles to header and item level transactions.
And we are able to see the date rules under the drop down of the billing date.
I copied the standard date rule BILL004 to ZBILL004.
But when we changed to our date rule it is not changing to quarterly date.
Can you please let me know what are the configurations to be done for this.
Is the billing plan has to be created for this kind of scenario.
Thanks in advance
Thanks and Regards,
Raghu

Hi
On OK button's action you can Destroy the window and navigate to Page1.
Go through this link for more details and a step by step guide for creation of pop ups and dialog boxes
http://www.sdn.sap.com/irj/scn/go/portal/prtroot/docs/library/uuid/903fed0d-7be4-2a10-cd96-9136707374e1?quicklink=index&overridelayout=true
Hope it works
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Suresh

Can i enhance a table via eewb for the service contract?

Hi, expert
I want to enhance a table for the service contract,
when i use eewb to do the enhancement, i find only the BUPA can do table enhancement.
Or i can create a tran. table and display the data via a table view on the web ui ,
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Oliver.

FYI: Found the problem. In the Administrator's Guide (of course not in the supplied packages documentation about DBMS_JOB) I found:
"How Jobs Execute
SNP background processes execute jobs. To execute a job, the process creates a session to run the job.
When an SNP process runs a job, the job is run in the same environment in which it was submitted and with the owner's default privileges.
When you force a job to run using the procedure DBMS_JOB.RUN, the job is run by your user process. When your user process runs a job, it is run with your default privileges only. Privileges granted to you through roles are unavailable."
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How do we know, when the service contract is last modified ?

How do we know, when the service contract is last modified and by whom ?
thanks
siva
Edited by: sivapara on Nov 24, 2008 3:14 PM

To add also in OKC_K_HISTORY_B for some actions.
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Nagamohan

Modification of the ship to address in the sales order at item level

SAP ECC6
Sales order. Transaction code VA01/VA02
Creation/modification of the ship to address at item level/Allowed by SAP when sold to ≠ ship to/Impossible when
sold to = ship to
Hello All,
I would like to set up an enhancement on the sales order.
> What we want : we want to have the possibility to modify the ship to party address at item level. Indeed, we sometimes make slight modifications to address, such as adding the words "to the attention of"
> What we don’t want : create a new ship to, to take into account the address modification or manage this modification in an item text
> What SAP allows : At item level (as at header level) SAP allows you to modifiy the ship to address when the sold to ≠ ship to. BUT, SAP forbids the modification of the ship to address when the sold to = ship to
Is there a means on the customizing to authorize these modification address at item level each time the sold to = ship to ?
Many thanx
Best regards
Vincent

sold to party=ship to party
goto item and tab partner
select partner function ship to party, again enter same code and press enter
now see item partner automaticlly selcted.
now double click on ship to party and change addrss etc accordingly.
Hii Vincent,
It is possible to change address of shipt to party at item level and it doest matter if sold to part & ship to party are same or different at header level.
Please see above images.
All you have to do is to select ship to party again in item tab-partners and enter code.
Please check item you are using is activated for business data.
Regards,
Nouman

Ship to Address in the Global Outline Agreement PDF

Hi All,
We are creating GOAs. When a GOA is Released an email is sent with a PDF attached. In the PDF attached there is the section "Ship-to-address" on the top right part of the sheet but is showed without content (only the description Ship-to-address is displayed but below where should be the content it is empty).
Does anybody know from where the system take this information?
Thanks in advanced!!!
Mar

Hi
Please have a look at the following OSS notes, which might help.
Note 925530 - Smartform BBP_SC - delivery address is blank
Note 828263 - Default delivery address cannot be changed manually
Note 1003059 - TTE tax calculation: Error on change of ship to address
Note 1022048 - BBPSC03: Ship-to address gets cleared off
Note 953657 - BBP_POC: Ship to address cleared during change of PO item
Note 956119 - Ship-to address for shopping cart using public template
Note 752612 - JavaScript error in address management and partner maint.
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Documentation on APIs for the Service Contracts.

Hi,
Can anyone please, point out some documentation for the Public APIs provided under the Service Contracts for R12.
Though I can look at the source code of the APIs, I cannot figure out what parameter is used for what, due to lack of proper comments in the PL/SQL code.
Any pointers would be of great help.
Thanks in Advance,
Vijay

Please review the following notes/docs, it may be helpful:
Note: 421170.1 - R12 Oracle Service Contracts And Integration Repository Access
https://metalink2.oracle.com/metalink/plsql/ml2_documents.showDocument?p_database_id=NOT&p_id=421170.1
Oracle Integration Repository User's Guide
http://download.oracle.com/docs/cd/B40089_09/current/acrobat/120irepug.pdf

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I am trying to create the service contract using CRM_ORDER_MAINTAIN.
But while execution of this FM, it was giving the exit message as
<b>"Business transaction type Service Contract. is blocked for further business
transactions"</b>.
Can any one please guide me to unblock this service contract?
Thanks for thier help.
Regards,
Gopinath Addepalli.

Have a look at the customizing for your transaction type. There you need to un-set the inactive flag. Also make sure you have the correct settings for the subgroup 'Allowed Channels'.
Regards, Kai

Not able to add PDF or JPEG file on the Service contract

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Not able to add PDF or JPEG file on the Service=>Service contract=>Attachment TAB
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Thanks,
Vishwanath

Hi,
Would you please run the above query at your side
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Vikas
SAP Business One Forums Team
Edited by: Vikas Rastogi on Jan 13, 2009 9:52 PM

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When we try creating the following document types in CRM4.0 and try saving we are getting the error as below.
'An error occurred in system during account assignment
Message no. CRM_ORDER_MISC 060
Diagnosis
Errors occurred when assigning an account assignment object to a business transaction. To view the error message, see the accompanying log file.
Transfer Log
No controlling type could be determined (Notification E IAOM 012)
We had cusotmised as per the earlier queries on similar subject
maintained following in customizing :
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Regards
Rafiq

Hi
i have got the answer for this question, i updated the registry with the correct file path, and then closed the registry, the services.msc file is automatically updated with the correct path
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Adding Objects to Object List on the Service Contract Line Item

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I want to add a new fields at the object list. This is identified as configurable when I click on Configure Page button. Now when I add click on new field it which object should I select to enhance Object List.
<< Moderator message - Please do not promise points >>
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Edited by: Rob Burbank on Dec 16, 2010 3:59 PM

As books is a list of String it can't accept a Book object !
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Service Contract Address Error

Dear Experts ,
Facing an error in the Service Contract(CRMD_ORDER) - Address doesn't exist when the BP is existing and has an active address.
Also facing an error at the BP level saying - Partner Address doesn't exist (AM013) .
Have checked the relevant SAP notes but doesn't seem to be applying to our situation.
Can you suggest where from the service contract would pick the address for the BP.
Thanks
Rishika

Hi Rishika,
I have faced similar issue before. The reason of the AM13 error is primarily due to incosnistencies in ADCP and ADRC table.
Check if the number of entries are same in both. If not, then maintain them. It solved my issue once!
Good luck!
Regards,
Suman

Contract determination form the service order

Hello everyone,
I am working on CRM 5.0 service order and service contracts.
I created an IBase and I assigned it to the products in the service contract on the item level (in object list) and the same I did on the item level in the service order (in object). But When I enter the product in the service order it gives me an error that a "new contract for the item 10 should be run" with execution choice to run it.
After I ran the contract I found the product price is not picked from the service contract and picked form the pricing of the service order and a message in the tab page contract that no contract has been determined
The IBase created contains only the product ID and quantity field and linked with a business partner sold to party
Is it possible to make the contract determination depends only on the organizational structure and sold to party and remove the Ibase form this determination
Thanks in advance
Jacopo François

Hi Pratik Patel
I want to know why this problem happen the error message "new contract for the item 10 should be run" shows that there is a contract have been determined but the product price is not picked from the service contract and picked form the pricing of the service order and a message in the tab page contract that no contract has been determined
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Jacopo François

Ship to address on the service contract

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