Spent almost 4 hours in the store today...left empty handed - Verizon doesnt care.....

I have been a Verizon customer for over 15 years and have never missed a payment.....NEVER. Well, I moved in January. My Autopay was kicked back to Verizon (address on Debit Card didn't match...ooops!). My bank showed the payment went through and Verizon show my bill as unpaid. So after going back and forth with Verizon customer service, I paid the bill (again) and finally....a week later....BofA showed the payment to Verizon as reversed. Well, through all that...my payment was a few days late. I'm sorry (see first sentence...NEVER late until now).
Today I went into a store to move my work phone number back onto a Verizon plan. I knew this would take a while...so I planned for it. Well, my account was blocked for adding a new phone on the edge plan. Ok. I understand. I explain what happened. The Store called customer service. The store said they think it's going to be all taken care of...it just might take 15 min to One hour to have the block removed. I waited....waited....went next door to get some lunch....came back....waited. When I got back the store was acting funny. So I asked what the status was....they called customer service again. Then the Store asked me to come to the phone to talk to Customer Service. Customer service said this would take 3-5 days. I was floored. If they would have told me this in the beginning, I would have left and not wasted 4 hours of my work day sitting in a Verizon store. I really feel the store didn't care, They knew I have another one of my lines on the Edge Program, so they know I can't leave for another year. I got the run around from the Sales Person and from the Manager. After 15 years, I guess I'll just ride my contract out and move on.
Main points:
1. The Store I was in didn't have the guts to tell me after being re-assured for 3-4 hours, It wasn't going to happen today. They let the customer service agent tell me.
2. Verizon doesn't care. They don't care of you leave to another provider. As long as you are under a contract, they don't have to provide good customer service.
3. Loyalty is gone. See #2.....

Just because your line is on Edge doesn't mean you can't switch. You will pay the same by staying or switching because you will be billed the balance of the full cost of the device if you switch. If you stay until the Edge agreement is paid off then you will have paid the balance of the full cost of the device.
Switch if you must and good luck with any different provider.

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12 hours in the store, many promises, and still no resolution

Verizon is obviously not equipped to handle any business during their transition to ShareEverything.
I went into a Manhattan Verizon store at 9 am yesterday, trying to switch my Verizon telephone number to a different Verizon account. It was important to get this done because the other account was ending (due to a corporate account changeover) at the end of June. Little did I know that this would take being in the store for essentially the entire day.
In making this change, I was also going to get a new phone. I was stuck in the store because they kept telling me that the changeover of accounts was imminent, and that I couldn't get my new phone until this seemingly simple transfer was complete. After two hours of waiting, I finally was able to speak to the manager, and he basically said there was nothing he could do - that the delay must have been a backoffice issue. I was assured that the changeover would be complete by afternoon and to come back to the store.
Returning to the store at 3 pm, and after waiting in the store queue again, the transfer of accounts was still not complete.   Obviously, Verizon did not adequately prepare for this ShareEverything program, because their employees had no answers, and their attitude was basically, "you can go to another vendor if you want".   Great customer service...
They said that by evening, the problem would be resolved, and that I could go to the NJ store (which was on my way home) and get the new phone. By 9 pm at night, the account transfer still hadn't been completed, but I was promised now that the transfer would occur at midnight. Another 2 hours in the store...
Today, still no transfer, and now they are telling me another 24-48 hours.   We have 4 phones on this account, and have been Verizon customers basically since Verizon went wireless. This is no way to run a company, where customer service is apparently not in the vocabulary of the organization, and promises that are made are meaningless.
I will just have wait for each of my phones to come off contract, and will go elsewhere to a company that at least purports to care about its customers.

One, the store should have told you it DOES take 24-48 hours.
Two, that should not reflect on an entire company because of one bad store employee. Nor does it have anything to do with "running a company"
Three, No promise was made or broken to you so that stab at "customer service" is discardable.
Four, you will be back even if you tantrum and leave out of naive spite. I have had EVERY provider excluding small podunk town ones.
Five, naively bashing a company's view of "customer service" because a store hired one mongoloid discredits your consumer revolt, makes it seem fairly self absorbed too.

7 Hours on the phone today with Comcast trying to activate my cablecard!!

After 7+ hours on the phone with Comcast my cable card is still not working. I spent the entire day trying to get this resolved and now a tech is coming out on Thursday, a 3 day wait. I've been told all kinds of things from "What's a Cablecard?" to "Comcast doesn't work with the Ceton InfiniTV". Any chance of getting help here? I will post a copy of my cellphone bill with my calls today and the time spent on the phone today.

TomWilder wrote:
The tech came yesterday along with a supervisor, two guys. They stayed here six hours, from 2-8pm. They took my cable card that still wasn't working. They tested 4 or 5 cards.
The best part is, they had the exact same experience I had. Talk to someone for 45 minutes and they got hung up on, call back, talk to someone else for 30 minutes and blindly get transferred to someone new and explain everything from the beginning. It seemed like the same cycle over and over. The only difference, my 7 hours on the phone ended with them telling me they needed to send someone out. Thiers ended with telling them they needed to bring my card in and come back today. They said they would be back between 12:30 and 2:30. Guess what, they didn't show up. I called Comcast, talked for 30 minutes with someone trying to talk me into using a cable box before she would find out why the tech didn't show, waited on hold for 15 minutes and then got disconnected. This is such a bad joke, I understand that Comcast has the second to worst customer service of any company, just ahead of Time Warner, but this is ridiculous.
Apologies for the issue that you described above. I have escalated your issue to the right teams so that we can get the cable card activated and make this right.
That team will review your account and contact you directly. Thanks again for your patience.

My new iphone4 connected to the internet fine at the store today, but will not connect to my wifi at home - it sees the guest network, but does not give me a place to enter the password

I just got a new iphone 4 (my first one) and the internet worked great at the store, as well as in the parking lot at the grocery store on the way home - yes I was playing with it! Anyway, now that I'm home and the store is closed, it won't connect to my home wifi. It sees the guest network, but it doesn't give me place to put in the password, so I'm not sure if that's why it won't work. Also, I don't know what settings to put in for the screen that comes after the network choice screen - it has IP Addresses with DHCP, BootP, and Statis (I don't know what any of these are or mean!) It also has a 'renew lease' button that I have no idea what to do with, and it has a section with HTTP proxy that is highlighted "off" but also has 'manual' and 'auto' options - maybe these are not set correctly?
Very frustrating that there is no manual, and the website doesn't really help with this at all. Thanks so much!

If you look at the top left of your screen you will either see a 3G (or 4G if you have AT&T) or you will see the wi-fi symbol. If you don't see the wi-fi symbol you are connecting to Gmail through your cellular data plan, not via wi-fi.
To answer your question, it doesn't happen often but when it does the steps I mentioned above will normally resolve it. Hopefully you won't have any further problem with this.

I have spent dozens of hours over the last years trying to find out why I get the error message "...not authorized to copy" when I try and drag a download from ADE to my nook. Why is this simple procedure not foolproof. There are hundreds of people sear

Typical - what on earth am I doing at this page and why was I sent here
Now I get a message saying there is an error and my content could not be saved
What is wrong with you people?
How can you make such a simple operation so complicated that it is festooned with error messages
LEARN THE MEANING OF FOOLPROOF YOU IMBICILES

Unfortunately you've discovered too late how important it is to maintain an up-to-date backup of your iTunes library (and all other data of value). You could, before wiping the drive, have considered making use of a commercial data recovery service that could (albeit at considerable cost) have extracted your library from the hard disk, even if virus infected.
In the absence of that option, you will need to restore the content of your library from its original sources:
Depending on your location, you may be able to re-download any iTunes Store purchases that are still available on the Store
Likewise, most digital purchases from Amazon (including auto-rip copies of purchased CDs) should be available from the Amazon Cloud and via the Amazon Music application - the same may be true of other commercial sources for digital downloads
Content imported from your CDs will have to imported again
The specific situation that you describe regarding the music imported from your friend's external HDD suggests that either the source is badly organized and/or originates from a source other than iTunes (other media players may use alternative tags for information like artist, title, album, etc. that are not wholly consistent with how iTunes handle these). Without details of the issues you're seeing it is difficult to suggest a remedy other than going through the media album-by-album, track-by-track, and correcting the inconsistencies.
In the absence of a backup or access to the original library data there is no option other than painstakingly recreating your library as described above. As you do so, you'll now realize how important creating and maintaining backups are - in my case I have at all times three separate duplicates of my library, in two different locations, where none is ever more than a week old compared to the content of my master library.

Opened up 3 new iPhone 5's at the store today..

Well being that an unlocked iPhone 5 runs at around $700 (taxes) I am very picky about the condition of the iPhone. The first iPhone 5 I had gotten had a very small indent (not noticable unless you had a keen eye) and I had went to the store to exchange it. The next one had a weird dark shading to it that I couldn't wipe off. Then the third one when I opened it, it had grease on it's protective stickers and when I went to the back to examine it I saw a very light nick. I must be the unluckiest guy ever to have gone through 3 new iPhone 5's and not being able to find a perfect condition (new) one!
The manager finally told me that she couldn't allow me to open any more boxes so I took a gift card and plan to buy another one at another store.
I just want a perfect iPhone 5! You know! That's my hard earned money right there (well right now on Barclay's credit) but anyways it is $700, and it should be perfect. Am I wrong for being so picky?

Nope.

Itunes cannot connect to the store today

I have not been able to connect to the itunes store through my itunes. I just downloaded the latest and asked it to fix any files, etc. Still, it won't open the store through itunes. I have done nothing to the program itself. Last week, though, we tried to connect 2 ipod touches. Though both could be synced, it took forever and seemed quite temperamental. However, neither could be backed up to the computer, whatever that means.

Try performing a soft reset on your device:
Hold the home and power/sleep buttons together. You may see 'slide to power off'. Keep holding until an Apple logo appears. When you see the Apple logo, let go straight away.

I just found out my credit score dropped because Verizon One bill put me through collections for my final bill that I never received and after almost two hours on the phone transferred back and forth they still could not confirm if I owe money or not.

After 2 hours transferred back and forth between billing, one bill, home and wireless no one could prove that I owed money. Wireless said I owed nothing and home said I had a credit for cancelling a couple days before the billing cycle but owed for wireless. After a three-way called between Home and Wireless and Wireless insisting I do not owe anything, the Home representative disconnected herself, the wireless rep promised me a call back the next day to get the other department online and to get everything resolved. No one called me back next day and the day after. Knowing this could go in circles and don't want to do anything bad to my credit, I paid the settlement amount to the collection agencies. Now I saw that my credit score got ding for an amount that Verizon couldn't prove that I owed. I should not have paid it at all. If someone from Verizon reads this message, please get back to me and get this resolved. After more than 15 years with this company, this is making me so frustrated. I liked Verizon services but at this point I am going to start looking for someone with better billing.

I called customer service, spoke to Verizon Wireless Representative but they cannot pull anything on my record. So after two transfers I asked to speak to financial services. Spoke to Ronnie Ext 5100. Representative was very rude, not listening, kept on insisting that since I paid the collection agency I cannot dispute. Said should not have paid the collection agency. Rep was over talking, not listing to me explaining my frustration of being on the phone for hours in November between Verizon OneBill, Home and Wireless and got nothing resolved, and that's why I paid. Said there's nothing she can do except to put a note to Credit Bureau that the account is paid in full. I asked to talk to a supervisor or a manager and she said no one can do anything else. I insisted and she asked me to leave a phone number to call back. After all the calls and speaking to many reps, this is the worst. Now I am back to square one waiting for someone to call me back. And my credit score is still one hundred points lower thanks to Verizon!!!

After 5 hours in the Chat room on Sunday and 3.5 hours on the phone today, I can't get help on installing, properly, Lightroom CC on my Laptop. My desktop version is fine. Laptop version now freezes up in about 3 minutes of use. I have to pull plug on

Still freezing up in 3 minutes. I've uninstalled and then reinstalled. Am I missing something on my Laptop? On Sunday I was instructed to delete a number of folders (OBEE); is that pertinent?

I'm unfamiliar with those folders, and why it would be necessary to delete them. One suggestion to try, and I don't know if it will make any difference. I don't your Lightroom preferences, performance tab and uncheck GPU acceleration and see if that makes a difference.

HT3702 The store is not letting me submit my cars' security code ???

Apple store is not letting me submit my cards' authorization code.

Do you mena that you can't enter the security code or that you are getting an error message when entering it ?
If an error message about it not matching then see if the troubleshooting on this page helps : http://support.apple.com/kb/TS1646
If it's not letting you enter it then have you tried logging out of your account on your phone and then logging back int and retrying, or tried it via your computer's iTunes ?

Verizon messed up my iPhone preorder and then did nothing to make it better, except waste 3 hours of our time today.

I'm seriously considering taking my line, as well as the two other lines in our family, to another carrier after our experience this week. We've been with Verizon for years and NEVER have we had worse customer service than this past week. First, we wait hours on the phone and on their website preordering the iPhone 6 on the release day (my current phone battery is quickly dying and we wanted to replace it as soon as possible with my upgrade). Then the next morning, we order some accessories, but were told by a rep that we had to cancel the internet order for the accessories and phone the order in to an agent in order to get the promotion. So, the rep goes ahead and cancels the accessories and at the same time, he cancels my iPhone 6 preorder WITHOUT TELLING ME. This morning, I get a text saying it's cancelled, so we call up to figure out what's going on, and now the phone that we stayed up all night for (it wasn't released until 3 AM here) and was supposed to ship in a couple days won't be shipped until mid to late OCTOBER. All because the Verizon rep couldn't figure out how to cancel an iPhone case and instead cancelled the phone. And they were horribly rude about it and insisted there was no way to fix it and get us back our spot in line (and instead, they told us the only recourse for us is to spend all night in line at the store to see if we can get it on opening day--uh, no. We already stayed up all night. YOU made the mistake, not us.) And do you think they offered anything to fix it? Nope--their mistake makes our order delayed 6 weeks and we don't so much as get a credit on our account or anything. Why is Verizon the most expensive cell phone service, but seems to have the absolute worst customer service out of any of the carriers we've used? We've now spent almost 3 hours on the phone today with Verizon--most of it on hold,only to be told that they can't fix THEIR OWN MISTAKE. I hope that mistake was worth losing a customer, because with 3 lines, that mistake could cost them nearly $4000 over the life of the contract, just because they couldn't exercise good customer service and either fix their mistake, or make it right with the customer if there was nothing they could do.
I've never been more angry at a company--not because they made a mistake, but because they were so rude and arrogant about it, and did NOTHING to try to make it right and keep us as a customer.
Is this normal for Verizon? Am I wrong in thinking that when they make a huge mistake like this (I mean, most people don't stay up to pre-order on release day just to be happy with an unexpected cancellation and then having to deal with the phone selling out), they should be offering a significant credit or free accessories or something in order to keep the customer?

Welcome to the club! They screwed up my account by renewing my contract last February when I lost my iPhone 5. Problem is I paid full price for the new phone so they should have not extended my contract. As my original contract was supposed to be up this month; I was preparing to order the iPhone 6 plus. 2 days prior to the pre-order I was logged in to my account to verify my eligibility and freaked when I say my phone would not be eligible until Feb 2016! I called them and told them that was incorrect as I paid full price... after spending almost 1.5 hours on the phone, they confirmed that they messed up and coded my account wrong, they acknowledged their mistake an promised me that my account would be cleared up in time for the preorder.... well one day later... nothing! So I call them again... the agent confirms the case but says she needs to verify that I paid full price for the phone. I asked why as the day before that agent said she reviewed the sales record from the Verizon store and showed that I paid full price (800.00)... I asked why does she need to do it again? So after over 2 hours on the phone (since the Verizon store was closed) she said she could not do anything as she could not get a copy of the receipt. I asked what happened the day prior, how did they do it? The agent was able to pull the receipt and confirmed me paying full price, confirmed Verizons mistake. It was like ground hog day! Except this time I did not even get the fake promise I received the day prior. So 5 hours of my life wasted.... no resolution... pathetic... Im done wasting my time trying to correct your mistake Verizon..fix it or I leave

I have invested over 6 hours on the phone and with my Verizon Authorized Rep. trying to get the Bonus 1 Gig of Data for myself on the More Plus Plan. Cut and dry situation but today was told I have to wait about 7 days until they can get me "an answer" o

Basic question is why are any of the minimun 8 Verizon reps that I or my Authorized Verizon Rep (at Costco) spoke with unable to resolve a very simple, straightforward issue that should have been resolved in 15 minutes max. Instead I (a 14 year verizon customer) have been given the runaround and have invested over 6 1/2 hours in trying to get someone to acknowledge that I an owed 1 GB of Bonus Data on my new phone on our new plan. My wife got hers. I am just venting now as I intend on returning the phone tomorrow (I got it Thursday) and turning around and getting an identical new phone. This was suggested to me as an option by both the Rep who sold my wife her phone and the rep who sold me mine as that way I would not have to contiinue dealing with this ridiculous state of affairs (they indicated that my Free gig request was being sent to another department and that it would be about 7 days befor they get an answer). Just Venting . Thanks

No I was considerate, etc. The root of the problem stems from the fact that when I went to get my new phone I asked the salesperson if I should sign up for the new plan or if my wife should do it the following day when she buys her new phone (also at a Costco but in a different state). The salesperson said it made absolutely no difference so I elected to have my wife do it. When she did the next day she got her free Gig and her salesperson told her that I need to call in to make sure I get the gig that I am entitled to as well. That's when the runaround started with the first call consisting of me basically advising Verizon of what the promotion consists of, etc.since they insisted that it was one gig per Plan, that there were no exceptions to this, etc. As mentioned they wanted to know where I got the information that it was one gig per qualifying phone. (Both the rep and her supervisor obviously were not aware of how Verizons heavily touted More Everything plan works). They told me finally that I needed to go back to the Costco where I got the phone. I did. The salesperson apologized numerous times to me for advising me that it made no difference who signs up for the plan or when. She then spent over two hours on the phone (with me next to her) attempting to explain to Verizon what happened, how it was her fault, and how I was clearly entitled to the Bonus Gig since I also had a qualifying phone. Finally she was transferred to someone who authorized the Bonus Gig (since I was clearly entitled to it) and who indicated that it might take 24 hours to show up on my new Plan. 72 hours later, no change, and the runaround continues some more. The only reason I even came to this forum was to let off some steam since no one could give me an answer.. It's clear that I am entitled to the Bonus Gig yet the last supervisor I spoke with told me that he could only pass the request on to another department via e-mail (no direct contact, etc. even though I gave him the name and employee # of the Verizon rep who indicated the Bonus was approved) and that an answer should be forthcoming in about 7 days. I was very cordial with everyone I spoke with as I understand that they take their direction from the top. The countless hours I have spent dealing with this situation is something that no-one should have to go through, particularily someone who has been a Verizon Plan customer since about year 2000. Everyone seems to agree that I am entitled to the free gig but no one seems to be in a position to help this customer. Its a horrible way to treat someone. I talked with the original saleslady today and told her I would be in tomorrow to turn in the phone and get a new one along with the gig I was entitled to. She said that would be fine and wouldn't be a problem but that she would be happy to try calling Verizon once again to try to resolve the issue. I indicated that I'm done with wasting time taliking with well-meaning and courteous (and I assume underpaid) employees who I assume are pretty much directed from above that any concessions they make, even if the customer is entitled to them, will reflect badly on their employee evaluations . Good thing I am retired or I would really be worked up. They only way I would consider even talking to Verizon anymore on this is if they were to waive the $60 in upgrade fees my wife and I paid for the new phones. I hope this explains the situation to your satisfaction. Thanks.

So, after my iPod touch died, i plugged it into the computer to try and charge it, and now it keeps changing between the charging screen, the apple logo, and a blank black screen, still hasn't charged, and its been plugged in for almost an hour now

So, after my iPod touch died, i plugged it into the computer to try and charge it, and now it keeps changing between the charging screen, the apple logo, and a blank black screen, still hasn't charged, and its been plugged in for almost an hour now

See the not-charging topic of:
iPod touch: Hardware troubleshooting
Have you tried another cable?
Another charging source? Does iTunes see the iPod when you connect to your computer?
Look at the dock connector on the iPod. Look for abnormalities like bent or corroded contacts, foreign material and cracked or broken plastic.
- An appointment at the Genius Bar of an Apple store might be in order

Waiting for a CD on the Store

Hi friends,
I'm a big fan of country music and radios that play it. It helps me to discover some great songs to buy at the iTunes Store.
But some CDs aren't on the Store today (such as Gary Allan's "Living hard", for example).
My question is: how long is the delay for a CD to appear on the Store?
Many thanks to all of you.

You can submit suggestions for the iTunes Store through the feedback page. Make sure you mention that you're referring to the French iTunes Store.
Whether or not your suggestion will ever be acted upon will depend on a number of factors, some out of Apple's control. To start with, as Meg said, the artists and record companies holding the rights to a given track/album for France have to be willing to license the tracks to Apple. So don't expect instant action.
Regards.
Message was edited by: Dave Sawyer

Help! Took mac to store today as DVD stuck in drive- 3 hour round trip!!! Told it was fixed and it now won't even switch on :( I press the on button and all I get is a continuos loading symbol and then it shuts down . Worse state than it was before :( :(

Help! Took mac to store today as DVD stuck in drive- 3 hour round trip!!! Told it was fixed and it now won't even switch on :( I press the on button and all I get is a continuos loading symbol and then it shuts down . Worse state than it was before :( :( not happy at all and not well enough to travel to get it fixed (my mum went today) anyone got any ideas please???

Oh ok - Thankyou for that. I will be ringing them tomorrow and I will not be happy ! And I'm hoping they can suggest what I'm suppose to do about getting it back to them as I can't take it in myself. SO so angry!!! Does people getting it back in a worse state happen often? :| do read these discussion boards? I hope they do!!!

Spent almost 4 hours in the store today...left empty handed - Verizon doesnt care.....

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