Spool request , hard disk

hi,
In my server the spool request crossed 31 thousand, so I deleted all, when i did that my HARD DISK size got reduced by 3 G.B.
Please can you tell what would be the problem.
regards,
Prabhu

Hi Prabhu,
Deleted old spool requests is doesn't matter. Check the standard background job SAP_REORG_SPOOL to delete old spool requests. If standard background job not scheduled through SM36.
Regards,
Ganesh
****Reward points if Helpful*****

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After replacing my hard disk(crushed) it didn't include iphoto in my application.i try to download for the 10.6.8 but it request a later version

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After replacing my hard disk(crushed) it didn't include iphoto in my application
Bring it back to whoever replaced the Hard Disk.

Request for Procedure to replace a faulty hard disk on X1070 hardware

                   Hi,
                   Can I get a procedure document on how to replace a faulty hard disk setup up in RAID 1+0 configuration and the applaince is setup to be part of a cluster.
Regards,
Many Thanks

Were you able to get the information you need on the faulty drive? The drives are hot swappable, except on X150/X160 appliances. Replacing the drive should automatically kick off the rebuild, and should not have any impact on clustering.
Just open a support case with TAC, and we can swap out the drive, if you are still under contract.
Incase the full KB article was reachable...
The full eKB can be found:
https://ironport.custhelp.com/app/answers/list
The drives on a 1U IronPort appliance will no longer be replaced. Instead, a replacement device will be shipped for any RAID issues. This applies to the C1xx, M160 and S160 devices.
To replace a drive on a 2U IronPort appliance:
   1. While the system is running normally, unlatch the original drive and slide it out.
   2. Slide in the replacement drive and latch it into place.
To replace a drive on C170 and S170, please kindly see the below document link:
KB article 1815
After a short time, the lights will begin blinking indicating the RAID container is being rebuilt. While the rebuild is happening, you may receive more RAID alerts - this is normal. The rebuild may slow mail throughput on busier systems, but otherwise has no effect on normal operations. This process can take a few hours. After it is completed, the RAID alerts should no longer occur unless there is a new issue.
Note: If two or more drives have failed, replace only one drive at a time! Do not replace the next drive until the Rebuild is complete. This can be monitored from the 'version' CLI command
Note: For instructions on how to return IronPort hardware, see KB article 138.
Hope this helps!
-Robert
(*If you have received the answer to your original question, and found this helpful/correct - please mark the question as answered, and be sure to leave a rating to reflect!)

[Request] diskWriggler - Hard Disk Benchmarking Tool

Hi,
Would someone be interested in creating a package for this?
"diskWriggler™ is a benchmark tool for testing hard disk based storage throughput. It has been designed to provide a report that is meaningful to systems engineers working in the film and post-production industries."
This software is released under the GNU General Public License version 2.
Homepage: http://www.xdt.com.au/Products/diskWriggler/
Current Version: 1.0.2
Thanks

# Contributor: Eric Oden <oden>
pkgname=diskwriggler
pkgver=1.0.2
pkgrel=1
pkgdesc="diskWriggler™ is a benchmark tool for testing filesystem storage throughput of film or video frames as sequential files or as frames contained in one large file."
url="http://www.xdt.com.au/Products/diskWriggler/"
license='GPL'
depends=()
source=(http://www.xdt.com.au/Development/Downloads/diskWriggler-1.0.2.tgz)
md5sums=('78fc59c9960dc7b5a1907a4c1a1628f6')
build() {
cd $startdir/src/diskWriggler-$pkgver/src
make || return 1
install -D -m755 diskWriggler $startdir/pkg/usr/bin/diskWriggler || return 1
Wasn't sure if GCC needed to be added as dependency since it's needed by a lot of the core packages. I'll throw it up on aur later today if no one finds major issues with the PKGBUILD.

Problem with Spool requests

Hello ,
Some spool requests are completed with status "Completed(Problem)". When we check the output Request Logs find below things :
Print request processing log
The host spool is reporting errors
This request may not have been printed. Status unknown
Most important attributes of spool request
Request number 43899
When we checked we are getting printouts fine but still in status we are getting completed with problem in Red mark.
Can anybody tell abt this confusing situation why we are getting status in sP01 like this.
Thanks
Anju

Hi,
What is your OS?
File = /usr/sap/SID/SYS/DVEBMGS00/data.
UNIX:-
check the file system status whether it is full (100%)
Then increase file system thorugh OS level.
Windows:-
Check your hard disk of file system.
Regards,
Srini Nookala

RE: Apple iMac 27 Hard Disk Replacement Complaint

Dear Customer ServiceManager,
RE: Apple iMac 27” Hard Disk Replacement Complaint
On May 12, 2011, Ibought an iMac 27” for my daughter from your official Hong Kong website (www.apple.com/hk).
I am writing tocomplain about my dissatisfaction of your poorproduct quality, irresponsibleattitude of your customer service, and most importantly my painful experience with your Apple Careservice. I am also very disappointed with how your Apple Care staff made a discriminating comment about your low income Hong Kong customers.
On July 28, 2011, mydaughter received an email from your company ([email protected]) informing her that the hard disk of her newly purchased iMac wasdefective due to factory error. You promised to replace the defective hard disk with a brand new onefree of charge, but when she asked your HK Apple technical support if therewould be on-site replacement service, your staff told her that she can onlyeither carry the 30-pound iMac herself to their service center or pay HKD1200for the Apple Care which offers the on-site replacement service.
First of all, I foundyour request very unreasonable. Mydaughter was not the one who broke the hard disk, your company informed herthat you gave her a defective one. So why is the responsibility and the cost of taking the iMac for repairshould be borne by her, as an innocent customer, who paid HKD18, 000 for aniMac directly ordered from your official website? She did nothing wrong but your company required her to barethe cost of transporting a 30-pound iMac and the risk of causing damage on theway.
Secondly, I believeyour company has deceitfully forced my daughter to buy your Apple Care, whichis completely against her original will. Since she is just a 22-year-old girl, it is impossible for her to carrythe 30-pound iMac by herself. Andclearly, she was not given a choice but had to pay HKD1200 for the AppleCare. This made me doubt if thisis a scam of your company. Is thisa way of how Apple make extra money by giving your customer faulty products anda mission impossible, then forcing us to pay for a service that we did notneed?
Anyway, thepainfulness of enjoying your Apple Care service has just started…
On Aug 10, 20111:30pm, your service man came to change her hard disk with just a look as ifthe process was very ‘efficient’ and left after half an hour, even her Mac OShas not yet been completely installed. After he left, my daughter found that the OS could not be installed, soshe called your service center immediately and under her strong request, he hadto come back on the same day and check the new hard disk. He found it proved to be a defectiveone again. I was shockinglysurprised that your company, which always claims to produce products of highquality, selling at an expensive price, replaced my claim-to-be defective harddisk with a defective one again. Iwonder how Apple’s quality control is done? Your company didn’t even bother to check if the new harddisk is working before replacing it for customers.
My daughter requestedfor a new one, but then your service center said they had no new stock andasked her to wait until further notice. But without any definite date, it means my daughter’s brand new computercannot be used for… I don’t know how long. Please notice that I paid HKD18,000 to buy a first-classproduct of high quality, as claimed by your company all over the world.
So my daughter had tocall your service center again and forced them to return her original harddisk. Till 5:00 pm on the sameday, another technician came to reinstall her original hard disk into hercomputer. Surprisingly, all thedata in her original hard disk was still there, which means there is a riskthat all her personal data and information had been accessed by your servicecenter staff.
As a father, I had totake over the matter from my daughter and called your hotline 2112 0099 at5:00pm on Aug 10, 2011. After 30minutes, I could finally talk to one of your technical support staff for 10minutes about my complaint. Heasked me to hold the line and wait for him to transfer my call to his seniortechnical support colleague, so I kept on waiting for 15 minutes, but finallythe line was being cut and no body contacted me and my daughter again.
I had to call yourhotline again at 6:00 pm and waited for another 15 minutes to reach one of youradvisors. He passed my line toyour senior technical support advisor located in Singapore. He said he is just a technical supportadvisor, so he could not take my complaint directly. He needed to talk to meagain on the next day with a customer service advisor. He promised if he could not reach me onmy mobile phone, he would leave his direct line for me so that I would not haveto waste another half an hour to reach him through the hotline.
On Aug 11, 2011 5:28pm, I received a voice mail from your senior technical support advisor asking me to call him back but he didn’t leave any direct telephonenumber as he promised. So I triedto call back the caller ID, which was shown on my phone. However, the auto reply of this numberwas, “This is an invalid number”. I asked the Hong Kong Telephone Company to help me to call but even theycould not reach this number. Theytold me this number was from Shanghai, China. So I had no choice but to call your hotline again. After 25 minutes, one of your advisorstook my call and I had to repeat my story to him again in order to have him putme through to talk to your senior staff 42058 again. I asked him why he didn’t leave his direct number for me tocall him back as he promised. Hesaid he forgot! What a surprisinganswer to leave your customer nothing but a number that he knew clearlycouldn’t be reached.
By that time, I havewasted nearly 45 minutes to reach him, and it was already 6:20pm and thecustomer service advisor was off work. Therefore, I made an appointment with him again and we agreed that hewould call me between 9:31-10:00am on Aug 12, 2011 morning. I took half day-off from my work towait for your senior staff to call me.
Unfortunately, Iwaited until 10:10 am and nobody contacted me again (I left both my mobilenumber and email to them).
Finally, I called the hotline again and waited for 15 minutes, an advisor put me to your on-dutyCustomer Service Manager, Ken. After I told him my name, he realized that he should be theone responsible for calling me this morning, but since he had a meeting thatmorning, he forgot to call me again! The Apple staff didn’t keep their promises after all which disappointedme a lot. It seems to me thatApple is unwilling to accept negative feedbacks from customers.
Ken told me thatthere was nothing he could do.
At the end, I wasreferred to a Customer Relations staff, Ms. Wing Liu. Her response was also there is nothing she can do exceptgiving me a case number of my complaint. Since then, I never get any response from Apple regarding my case.
I believe Apple has afull record of all my conversations with your staff and thus, should be able tolook into my case thoroughly. Isincerely hope that Apple can take my feedback seriously and respond to my complaintin a responsible manner, but not just trying to suppress your customers, whohave already been treated unfairly, from claiming their rights. Otherwise, it is really a shamefor Apple to claim itself delivering high quality products and services allover the world.
Yours truly,
Tommy Fong
Apple Customer
<Personal Information Edited by Host>

I just realize Apple might have blocked my daughter's Apple ID from posting in your discussion forum.
My daughter was trying to go to this Community Page by logging into her account. But your Communities webpage displays a "We'll be back soon" webpage. Then I try to login with my Apple account and it works fine.
<Email Edited by Host>

How do I set up a network hard disk so I can restart my MacBook from it?

I have a 2TB Freecom XS Network hard disk, and I want to be able to restart my MacBook from it with my current OS, Leopard 10.5.8, when I have upgraded the OS on the MacBook to Snow Leopard 10.6.3 [as a possible precursor to Mavericks or even Yosemite]. The problem is that the MacBook doesn't recognise the XS as a network disk: the XS has been assigned an IP number, and I can mount it as a server volume, and I have copied all the system folders/files onto it, but that is no use if the system doesn't recognise it as a network disk for a restart [I've tried]. The system/library/users/applications folders are in a Macintosh HD folder as on the MacBook, but this folder is inside a root folder named PUBLIC: could this be part of the problem? I thought I might be able to reinstal the OS on the network disk using the original system installation discs, but after restarting the MacBook as instructed, the network disk isn't recognised as a destination for installing the OS. I don't want to instal Snow Leopard on the MacBook before I'm sure I can reboot it with Leopard, using the network disk.

Hi BDAqua.
Thank you for your reply. I don't know how much what I omitted to disclose in my original post might affect what you've told me, but I have a wireless network set up with a 500GB Time Capsule, to which a broadband router and another backup disk [1TB, daisy-chained to the TC] are connected. Given the difficulty I had initially, setting up the network [mainly because of my ineptitude where comms are concerned], I didn't want to risk connecting the Freecom drive to the TC, in case it changed the network settings [or worse, disrupt my internet access], and I haven't done it hitherto. I did try connecting the ethernet cable to the wireless router however, with neutral results: still possible to manually mount the drive as a server, and it shows in the Network folder in my MacBook's root folder.
Further to an email from Freecom's support department [effectively just a request for part number, proof of purchase, etc.], I followed their suggestion and tried connecting the drive to the MacBook using the USB 2 cable, and the drive showed up in the device section of the Finder window sidebar, but I would guess that this option wouldn't enable the drive to function as a boot drive either? Also, unless I'm mistaken, USB offers much slower data transfer speeds than Gigabit Ethernet? I'm hoping I've not dropped a monumental bollock, because I'm positive from my pre-purchase research that Gigabit Ethernet is faster than FireWire or USB2, which is why I chose this drive over cheaper USB drives [like the 1TB Western Digital drive daisy-chained to the TC]; or am I mistaken?
To get back to your answer though, I don't dispute what you say, because I'm sure I'm much less of an expert than you might be, but I would nevertheless like to be able to boot up from the Freecom drive, if a way to do that is possible, even if it means biting the bullet and connecting it to the Time Capsule [assuming that this will work: can you advise?], without needing to investigate and purchase additional kit. I've had a scan of the forum, and I've seen a few suggestions which mention cloning, but I don't know how this works: I presume I'd have to buy the appropriate app for that? Your answer seems to suggest installing the new OS onto an external drive [although, worryingly, you don't mention Ethernet as an option] using cloning, so I'd be grateful if you could explain that.
I just hope that my desire to save the cost of a newer Mac of some description, be it new or refurbished, but giving me the newest OS possible on the MacBook [Yosemite, I'm guessing], doesn't end up costing me something uncomfortably similar, cumulatively.
Any practical and reasonably-priced suggestions welcome and considered! Thanks again

Solved: I cannot manage (bring online, initialize, partition, format, or write to) a VHDX hard drive once it has "Enable Virtual Hard Disk Sharing" enabled.

Hello,
Issue:
On a Virtual Machine with a secondary VHDX attached, I cannot manage (bring online, initialize, partition, format, or write to) the VHDX hard drive once it has "Enable Virtual Hard Disk Sharing (VHD Sharing)" enabled.
Questions:
Should I be able to manage (bring online, initialize, partition, format, and write to) a VHDX hard drive once it has VHD Sharing enabled? If I should be able to manage it, what am I missing?
Topography:
One SuperMicro Cluster In a Box (CIB) with 2012 R2 Data Center on each node. Microsoft Failover Cluster installed and working on each node. The Failover Cluster Servers on each host passes all cluster validation tests. Two Hyper-V 2012 R2 Data Center Virtual
Machine (VM) servers, one on each node. 1 common Cluster Shared Volume (CSV) and 1 Generation 2 Scale-Out File Server (SOFS) shared volume both Resilient File System (REFS) formatted. One 5 Gigabit (Gb) Virtual Hard Drive Type X (VHDX) file on the CSV and/or
SOFS. Integrity bit and read only turned off on VHDX file.
Each of the two Hyper-V VMs have one 127Gb VHDX Generation 2 primary hard drive and 1 VHDX secondary hard drive attached, both on SCSI Controller #1.
Background:
If I start VM1 without the VHD Sharing enabled on the secondary hard drive, I can bring the drive online, initialize, partition, format, and write to the drive.
If I enable VHD Sharing, I can no longer modify the drive in Disk Management in any way. With or without VM2 running.
Both VMs and the CSV and SOFS are on the same host cluster server, or not, no difference…
The VHDX is referenced either by the CSV name C:\ClusterStorage\Volume1\TEST1.VHDX
or a Shared Folder name
\\sharedfolder\folder\Test1.VHDX .
If I start VM1 with VHD Sharing disabled and I format the drive, then shut down and enable VHD Sharing, the drive is offline and requests initialization which fails with an "I/O device error", every other attempt to manage the drive fails with
the same "I/O device error", error.
Events:
VDS fails to write boot code on a disk during clean operation. Error code: 8007045D@02070008
Log Name:      System
Source:        Virtual Disk Service
Date:          3/3/2015 11:39:18 AM
Event ID:      10
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      Server1.Domain.local
Description:
VDS fails to write boot code on a disk during clean operation. Error code: 8007045D@02070008
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
    <Provider Name="Virtual Disk Service" />
    <EventID Qualifiers="49664">10</EventID>
    <Level>2</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2015-03-03T19:39:18.000000000Z" />
    <EventRecordID>27318</EventRecordID>
    <Channel>System</Channel>
    <Computer> Server1.Domain.local </Computer>
    <Security />
</System>
<EventData>
    <Data>8007045D@02070008</Data>
</EventData>
</Event>
AND
Log Name:      System
Source:        disk
Date:          3/3/2015 12:16:42 PM
Event ID:      153
Task Category: None
Level:         Warning
Keywords:      Classic
User:          N/A
Computer:      Server1.Domain.local
Description:
The IO operation at logical block address 0x0 for Disk 1 (PDO name: \Device\MPIODisk1) was retried.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
    <Provider Name="disk" />
    <EventID Qualifiers="32772">153</EventID>
    <Level>3</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2015-03-03T20:16:42.017090000Z" />
    <EventRecordID>27333</EventRecordID>
    <Channel>System</Channel>
    <Computer>Server1.Domain.local</Computer>
    <Security />
</System>
<EventData>
    <Data>\Device\Harddisk1\DR1</Data>
    <Data>0x0</Data>
    <Data>1</Data>
    <Data>\Device\MPIODisk1</Data>
    <Binary>0F01040004002C00000000009900048000000000000000000000000000000000000000000000000000020488</Binary>
</EventData>
</Event>
Thanks again for any help,
Robert

Hi All,
I had to buy a Willy Wonka bar and spend a golden ticket to get an answer to this one.
We found that the default LogicalSectorSizeBytes of a VHDX is 512b. It needs to be 4kb.
The Host drive doesn't seem to matter CSV or SOFS. Below is a way to create a VHDX with the correct LogicalSectorSizeBytes.
In Power Shell, type --> New-VHD -Path C:\ClusterStorage\Volume4\Cluster2DataDisks\Cluster2Disk1.vhdx -SizeBytes 200Gb -PhysicalSectorSizeBytes 4kb -LogicalSectorSizeBytes 4kb
Attach the resulting file to your guest cluster servers and set the Enable Virtual Hard Disk Sharing option on both server. You should now be able to bring the drives on-line and initialize them. They will also add to the guest cluster pool.
Change the size, path and file name above to fit your Cluster Servers configuration.
Thank You
Sachin Kumar Support Engineer | Windows Server Setup Team | Microsoft Enterprise Platform for finding the answer to this one.
Hope this helps others.
Robert

Simple Request - How Do I Print a Spool Request in 3.1i?

Here is the scenario:
I have created an FI Misc Credit Memo for a customer who wants a hard copy of the document. Using transaction code FB12, I generate a correspondence. Then using transaction code F.64, I attempt to print the document. This generates a spool request with a number like 86,007.
From there I go to system>services>output control which takes me to the spool request screen. From there, I am missing the next step.
This screen has fields for:
Spool request number (attempted number given when spool request was generated - 86,007, field only fits 5 characters so comma has been excluded)
Spool request name ( I think this is my problem as I have no idea where to find this)
User name (field is populated)
From date (field is populated)
Client (field is populated)
Output device (have entered desired printer name)
Format (usually self-populates once a successful print request is entered)
Title (unnecessary field I believe)
Recipient (unnecessary field)
Department (unnecessary field)
No one on our staff has been able to help me with this issue so I've turned to the community. I am an end user (Tax Analyst) who possesses little technical knowledge. My apologies. Thank you in advance for any help given!

Hello,
remove values from all the fields in the selection screen and enter only your spool number. The Execute wiht 'F8' and if the spool request is found, with the "printer" push-button you can print it.
Best regards,
Andrea

It seems like I just missed the interval for the hard disk replacement program. I purchased in March 2009 a 24 inch Intel iMac . How much does it cost to have apple support at an Apple Store replace a hard drive?

It seems like I just missed the interval for the hard disk replacement program. I purchased in March 2009 a 24 inch Intel iMac . How much does it cost to have apple support at an Apple Store replace a hard drive?

My hard drive continually has the floating beach ball and will take massive time to fulfill a request. And then will not boot up...so then I have to do a restore and rebuild hard drive from a past saved time machine version. Works for a little bit...then the floating beachball comes more and more...until it will not boot up again. So then I restore from a previous time machine saved version....and again it works for a day or so ... until it happens again. Now it's happening faster and faster...so I think my hard drive is dying.

New hard disk not detected on openboot

hello guys,
would like to request help if there are any settings i need to enable for a netra t1 to detect the new hard disks that were added on a dell disk array. the netra t1 is able to detect scsi hds 1-3 but not the 8-11. have checked netra t1 manual and it says that it supports both narrow and wide scsi. probe scsi only shows the following disks:
/pci@1f,0/pci@1,1/scsi@2
Target 0
Unit 0 Disk SEAGATE ST318404LSUN18G 8590
Target 1
Unit 0 Disk SEAGATE ST318406LC 8A03
Target 2
Unit 0 Disk SEAGATE ST318406LC 8A03
Target 3
Unit 0 Disk SEAGATE ST318406LC 8A03
the new disks are of the same model. any help is greatly appreciated.

Hello,
the netra t1 is able to detect scsi hds 1-3 but not the 8-11.
/pci@1f,0/pci@1,1/scsi@2
Target 0
Unit 0 Disk SEAGATE ST318404LSUN18G 8590
Target 1
Unit 0 Disk SEAGATE ST318406LC 8A03
Target 2
Unit 0 Disk SEAGATE ST318406LC 8A03
Target 3
Unit 0 Disk SEAGATE ST318406LC 8A03
This is an incomplete output of probe-scsi. Which of these disks are internal (maybe only ID 0?) ?
Set auto-boot? to FALSE at the ok-prompt. Temporarily insert one of the new disks in the slot of one of the detected disks (e.g. ID3). Is the disk now detected at the OBP ? If it is, there is something wrong with the external chassis.
I assumed that this is a Netra T1 AC200/DC200 with only a single channel SCSI controller.
Michael

Hard disk failure and replacement

got
hello, i own HP-G6-2005AX.My problem is that my hard disk is creating problem, the system does'nt boots up, when i contacted HP customer care, they told me to run hard disk dst test, the test took 3 hrs and gave result as failure.
i am posting its screenshot as well..they told me to send that snapshot to them, and that my harddisk will be replaced, i wanted to ask that this hard disk(Toshiba), is very slow and not good,(this gave me problem in just 8 months), while my another hp laptop with samsung hard disk installed is working still fine..!
so if it is being replaced can i get it replaced it with samsung one..?..(i can give difference in price)..or can i get same hard disk of 1TB...(older one is 500GB)..?
thank you in advance..

Here are the specs for you HP Pavilion g6-2005ax Notebook Computer. Under warranty service, HP will replace the hard drive with a comparable drive of their choice. That is to say that HP will replace the drive with what is in stock at the service center and is at least as large as the original drive. HP will not accept money for an upgraded hard drive under warranty replacement.
Hopefully you created your personal set of HP Recovery Discs when you first setup your computer. If you failed to create this set of discs or a comparable USB Recovery Flash drive, you will need to request HP Recovery Discs for your computer as well.
Please send KUDOS
Frank
{------------ Please click the "White Kudos" Thumbs Up to say THANKS for helping.
Please click the "Accept As Solution" on my post, if my assistance has solved your issue. ------------V
This is a user supported forum. I am a volunteer and I don't work for HP.
HP 15t-j100 (on loan from HP)
HP 13 Split x2 (on loan from HP)
HP Slate8 Pro (on loan from HP)
HP a1632x - Windows 7, 4GB RAM, AMD Radeon HD 6450
HP p6130y - Windows 7, 8GB RAM, AMD Radeon HD 6450
HP p6320y - Windows 7, 8GB RAM, NVIDIA GT 240
HP p7-1026 - Windows 7, 6GB RAM, AMD Radeon HD 6450
HP p6787c - Windows 7, 8GB RAM, NVIDIA GT 240

Lenovo Hard Disk Issue - Felt bad about the service

This email is regards to the complaint on Lenovo All in desktop i purchased which is still there in warranty.
I purchased All in one desktop on 25/02/2014 in one of the outlet of Reliance Digital, Bangalore,India.
Below is the detail of the product -
SN : CSxxxxxxxx
Product Family : C240
Machine type : 10113.
I was getting "Error 1962 : Operating system not found" . and raised a request to rectify the problem. The service engineer came with new hard drive for replacing it. I asked for my data and they told it's customer responsibility to make the data back up. He himself gave the hard disk which was there with hard disk and asked me to back up with some third party vendor.
I visited Cadons, Bangalore for data back up and after checking Cadons engineer told hard drive is completely dead better contactLenovo again so that they will repair it and give one it is repaired i he told he will be able to make data back up.
I again called customer care executive and told that third party vendor was not able to make the data back because of hard drive failure but they are refusing to repair hard drive and each time i am receiving a call from service engineer and are just trying to close the ticket at the earliest by replacing the hard drive. No one is bothering about repairing the hard drive and helping me to take my data back up.
For your reference :Ticket number : TVSE/IDEA/7006373733/
I also sent email to [email protected] from whom i am receiving the emails stating that they will resolve the issue but no action was taken from last 20 days.
I just wanted to check whether Lenovo execut\ives are really meant to serve customer issues? If somebody is there please let me know. Otherwise i will just throw this harddisk and say good bye to Lenovo and it's products in future.
Regards,
Bhuvanesh K,
+91-xxxxxxxxxxxxx.
Admin Edit; s/n & private information edited to prevent them being abused

bhuvanesh_k wrote:
This email is regards to the complaint on Lenovo All in desktop i purchased which is still there in warranty.
I purchased All in one desktop on 25/02/2014 in one of the outlet of Reliance Digital, Bangalore,India.
Below is the detail of the product -
SN : CSxxxxxxxx
Product Family : C240
Machine type : 10113.
I was getting "Error 1962 : Operating system not found" . and raised a request to rectify the problem. The service engineer came with new hard drive for replacing it. I asked for my data and they told it's customer responsibility to make the data back up. He himself gave the hard disk which was there with hard disk and asked me to back up with some third party vendor.
I visited Cadons, Bangalore for data back up and after checking Cadons engineer told hard drive is completely dead better contactLenovo again so that they will repair it and give one it is repaired i he told he will be able to make data back up.
I again called customer care executive and told that third party vendor was not able to make the data back because of hard drive failure but they are refusing to repair hard drive and each time i am receiving a call from service engineer and are just trying to close the ticket at the earliest by replacing the hard drive. No one is bothering about repairing the hard drive and helping me to take my data back up.
For your reference :Ticket number : TVSE/IDEA/7006373733/
I also sent email to [email protected] from whom i am receiving the emails stating that they will resolve the issue but no action was taken from last 20 days.
I just wanted to check whether Lenovo execut\ives are really meant to serve customer issues? If somebody is there please let me know. Otherwise i will just throw this harddisk and say good bye to Lenovo and it's products in future.
Regards,
Bhuvanesh K,
+91-xxxxxxxxxxxxx.
Dear Bhuvanesh K,
Sincerely apologize for the inconvenience caused. Our team has been trying to get in touch with you at the provided number, however, there was no response. Request you to let us know a convenient time to call.
Warm Regards,
Reliance Digital

Hard disk failing?

Hello everybody,
My computer started having problems this morning.
I have a Macbook Pro Unibody from 2008 running Lion (the first unibody that came out) with 320 gb hard disk and 4gb RAM.
Yesterday, everything was doing just fine, I put on some music before going to bed and set up an app called iTaf to stop iTunes automatically after an hour. I didn't ask it to shut the computer down though.
When I woke up this morning, my computer was stuck on a grey screen and was completely unresponsive. I could'nt do anything else but force shut it down with the power button.
After rebooting, my computer was extremely sluggish and was pretty much unresponsive. I force shut it down a couple of times (it wouldn't shut down properly), but the problem was remaining.
I tried starting it up in safe boot mode, but after 2 hours, my computer still hadn't booted and the loading circle kept spinning.
Now, everytime I turn my computer on, I still have the safe boot mode screen (grey screen with the circle spinning and the loading bar filling a little bit, then disappearing and the circle keeps spinning, without anything else happening) and it won't reboot like it did before I started safe boot mode.
I ran Disk Utility through Internet recovery (I don't have a Super Drive anymore) and it says that everything's ok with my hard disk. Mackintosh HD is not mounted though and locked (I have Filevault enabled). When I try to unlock the drive, it won't accept my password (I have an azerty keyboard and the layout was set to US. I changed it back to French, but it still won't accept my password, probably because it contains the letter " à " and the french layout doesn't kick in.).
So I tried running single user mode, and when I type in the fsck -fy command, this is what I get:
CoreStorageGroup: :complete IORequest - error 0xe00002ca detected for LVG "Macintosh HD" (E97F03A2-D03C-48C0-85D2-B470539CC780), pv F0B573D5-41D5-42E9-8B1D-7E432E4C99F6, near LV byte
disk1: I/O error.
Invalid record count
(4, 279)
** The volume Mackintosh HD could not be verified completely.
/dev/rdisk1 (hfs) EXITED WITH SIGNAL 8
What is strange though, is that I can still run my computer under guest mode and surf the internet...
I don't understand what's going on, can anyone help me?
If the hard disk is failing, do you think I could still recover some important files I added this week and had no time to back up?

As an FYI, the only product on the market for drive/system testing on CoreStorage components on a "live" system to the best of my knowledge is Scannerz:
http://www.scsc-online.com
Don't go out and buy it, because that's likely not your problem. What the system is telling you is that you have an INDEXING problem.
Consider the following: You go to a library and you want to find a book on a topic. How do you do it? Do you start at the first shelf you see and then sequentially search from shelf to shelf to shelf, possibly from hundreds of thousand (or even millions) of books until you find the book? Of course not. You go to the libraries catalog, look it up and then go to the right shelf. Hard drives use index files the same way. When a file is requested, the drive looks at its index, then moves directly to the sectors containing the information.
Now, suppose you go to the library and you go to look up a book in the index files, and someone has stolen some of them (or if they're on a computer, they've deleted them...same thing). There's no information available at all. There's no way to find out where the books associated with the index files are. This is essentially what's happened to your hard drive. Some of the index files are corrupt, and in your case the index files that are missing are associated with the OS actually in the process of loading, hence the failure to boot.
This problem can be caused by the following:
1. Some of the sectors containing the startup information are corrupt (essentially a drive failure).
2. An application you have somehow or another managed to overwrite the indexing or startup files with information that doesn't make sense.
Like I said, Scannerz is, to the best of my knowledge the only application that can currently test CoreStorage components on a "live" system which would be needed in your case because you're using fully encrypted volumes, but it's of little value to you at this point. Even if you mounted and booted from an external drive and ran Scannerz on it and it confirmed that the sectors in the startup section of the drive were bad, all that would do is identify the source of the problem for you, not correct it. There is no utility on Earth than can properly recover information from a completely damaged sector (although some claim they can ... they're lying) any more than you can recover information from a paper page that someone set on fire and burned to ash.
The only option for you that MIGHT work would be Disk Warrior which can HOPEFULLY rebuild and remap the index files. Be forewarned of the following though:
1. It can't perform miracles. It may or may not be able to re-generate the index files for you.
2. It's a fairly old utility and how much they've kept up with changing technology, file system changes, etc. is unknown to me. Core Storage is NEW technology and I have no way of knowing how something like Disk Warrior will handle it. I would like to think they'll get around to dealing with it in the near future if they haven't already.
Here's a link to their website:
http://www.alsoft.com/diskwarrior
I hope this helps you make your decision, and good luck!

Hard disk drives and recovery systems

I have a Hp Pavilion g4-1016dx system, I have ran the system check and get a quick check Hard Disk 1 303 message. I realize my hard disk is going out, my system did not come with a recovery disk upon purchase. Is there any way of downloading the recovery system to disk or a USB drive from a different computer? Also, I was told the hard disk is not completely shot, I had just downloaded pictures and other items the day before the HDD failure, is there any way to salvage these myself without having to pay someone $$$ to recover these items?
Any help is greatly appreciated as I am technology challenged.
Thanks

Hi,
First, regarding your existing files, try the following.
One possible way to try and retrieve your files from a non-booting drive is to follow the process detailed in the link below. The Ubuntu operating system CD you create can run from the CD alone ( ie it doesn't have to install on the Hard Drive ) and I've often found it to be successful in retrieving data even from a failing Hard Drive. When you've created the CD, follow the instructions and see if you can back up your existing files.
http://www.howtogeek.com/howto/windows-vista/use-ubuntu-live-cd-to-backup-files-from-your-dead-windo...
Another option would be to remove the HDD, place it in an external caddy - an example is on the link below - connect this to another PC and see if you can access your files.
External HDD Caddy 2.5".
Secondly, regarding reinstalling Windows 7 on a replacement HDD, there are Two options available.
1. You can order a replacement set of Recovery Discs using the link below - these will reinstall the operating system, all required drivers and nearly all of the original software ( the exception often being trials of MS Office ). They will also re-create all the original partitions, including the Recovery Partition.
Order HP Recovery Discs.
2. Another option you could consider is to create your own Windows 7 installation disc.
Before trying the following, make sure you can still read the 25 Character Product Activation key on your Windows COA label ( 5 blocks of 5 alpha/numeric sets ).
An example of a COA Label can be seen Here.
Also, if possible, back-up the swsetup folder that can be found at the root of your C drive on your failing HDD.
You can create a Windows 7 installation disc yourself using another PC - just download the correct Disc Image ( this must be the same version that originally came with your notebook - this is listed as Windows 7 Home Premium 64bit ) from the link below and use an application such as ImgBurn to burn the ISO correctly to a blank DVD - a guide on using ImgBurn to write an ISO to a disc is Here. These Images are clean and from a well-respected source ( Digital River ).
Windows-7 sp1-iso-official-32-bit-and-64-bit
Use the disc to perform the installation, enter the Windows activation key found on the COA Label when requested and when the installation has completed, use the 'Phone Method' detailed in the link below to activate the OS - this method supported by Microsoft and is popular with people who just want a clean installation of Windows 7 without the additional software load normally bundled with OEM installations.
http://www.kodyaz.com/articles/how-to-activate-windows-7-by-phone.aspx
Regarding the drivers etc you need, if you were able to back-up the swsetup this will contain all the software and driver installers for your notebook - if you weren't able to, drivers and software you may need can also be found Here.
Best regards,
DP-K
****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****
Microsoft MVP - Windows Experience

Spool request , hard disk

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