Sprint Collections / SOURCE RECEIVABLES MANAGEMENT DID NOT REMOVE

Question

Hey guys, I posted a while back about Sprint and Source Receivables Management here http://ficoforums.myfico.com/t5/Rebuilding-Your-Credit/Sprint-Collections-SOURCE-RECEIVABLES-MANAGEMENT/m-p/4069766#M424272 Basically Sprint verbally agreed that if I pad them directly they would recall the collection and it would be removed from my credit report. Well I paid and waited a month AND.....The collection updated the collection as PAID which caused my score to drop since it changed the status date. I contacted Sprint and again they verbally agreed that it would be removed but when I contacted the collection agency they are saying that is not true. SOOOO I decided to get on Sprint chat and speak with an account specialist who reviewed my account and confirmed it was paid in full AND he even said and I qoute "Yes, once it get paid off . Our next level billing team report your account status and it will be removed from credit report" I have proof in the form of a chat transcript that was emailed to me and so I am wondering should I dispute the account with the CRA? And if so would the chat transcript be enough to prove what Sprint had promised? Or should I send this to the collection agency? NOTE: I paid Sprint directly NOT the collection agency   Thank you for the help 

Answer 1

gdale6 wrote:
MRsolis wrote:
gdale6 wrote:
MRsolis wrote:
Hey guys, I posted a while back about Sprint and Source Receivables Management here http://ficoforums.myfico.com/t5/Rebuilding-Your-Credit/Sprint-Collections-SOURCE-RECEIVABLES-MANAGEMENT/m-p/4069766#M424272 Basically Sprint verbally agreed that if I pad them directly they would recall the collection and it would be removed from my credit report. Well I paid and waited a month AND.....The collection updated the collection as PAID which caused my score to drop since it changed the status date. I contacted Sprint and again they verbally agreed that it would be removed but when I contacted the collection agency they are saying that is not true. SOOOO I decided to get on Sprint chat and speak with an account specialist who reviewed my account and confirmed it was paid in full AND he even said and I qoute "Yes, once it get paid off . Our next level billing team report your account status and it will be removed from credit report" I have proof in the form of a chat transcript that was emailed to me and so I am wondering should I dispute the account with the CRA? And if so would the chat transcript be enough to prove what Sprint had promised? Or should I send this to the collection agency? NOTE: I paid Sprint directly NOT the collection agency   Thank you for the help If its not gone after 60 days then I would send the transcription to the CA and if that doesnt get it done a BBB complaint on Sprint for shoddy business practice. Alternative is to send Sprint an ITS letter for breech of contract.Hey Gdale thank you for the response. I decided to try again to confirm and I keep being told verbally and by chat that it would be deleted but I think they are saying that to get me off the phone. I decided to go ahead and try a dispute and submit the proof. Transunion and Experian are still looking into it but Equifax came back saying the debt was verified within 24 hours....can they really verify it that quick? Do you know if there is contact to the EO for Sprint I mean I want some type of written confirmation if not I want to show the EO that their employees are giving incorrect information. Yes they can verfify that quick and their keeping the TL is telling you it wasnt recalled, wait for the other 2 CRAs to complete their investigation before deciding on next move. I dont have any contacts for Sprint, what I would do is Google for the HQ address and phone numbers. If its in written form they have no leg to stand on there at Sprint.Thank you again. I am going to do some reasearch but I do have an update. I recieved 2 alerts and when I checked it shows that both Transunion and Experian have removed the item. It could be because it is in dispute so I am not going to get excited just yet but I am still mad why Equifax just said verified after 24 hours since I never disputed if it was mine...I disputed that I shouldn't have had it in the first place and I provided them the same proof I provided the others. I hate Equifax -__- . I am going to wait the 30 days and if it is confirmed that it has been removed from Transunion and Experian then I will fille a complaint with CFPB