SQL Performance reports

Hi,
We have a Windows Server 2008 R2 Std, with SQL Server 2008 R2 SP2 CU 0. 32GB memory and 2x2GHz 16cores.
We can see that the sqlservr.exe is taking almost all memory, and i guess that is ok since we have not configured any restrictions, and then SQL will take what it needs.
The customer has some issues with the application, it "hangs" some times, and they are wondering if its related to the SQL server. So is there any performance report or other performance files we can give to the customer so that they can show this
to the application provider, because i dont think the sql server is a bootleneck.
We have not applied any cumulative updates since we have not had any spesific issues.
Thanks for reply.
/Regards Andreas

You need to take a "snapshot" of the activity that is occurring on the SQL Server Instance at the time the application hangs, in order to establish whether or not there is an issue with SQL Server, specifically if there is any blocking and to identify
the specific WAIT Type that is occurring on the applications session (spid), if at all.
There are a variety of DMVs you can reference in order to review performance data for a SQL Server instance. You may also wish to run an Extended Events session to capture precisely what is happening but perhaps the simplest thing to begin with would be
to ask the customer to execute sp_WhoIsActice at the time they observe the issue.
This will provide you with a snapshot of the queries currently executing at that time, along with information you can use to diagnose potential issues.
John Sansom | SQL Server MCM
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    03/05/2015 09:19:07.94 w3wp.exe (0x0148)                      
    0x0DD4
    SharePoint Foundation         Monitoring                    
    nasq Medium  
    Entering monitored scope (ExecuteWcfServerOperation). Parent No
    03/05/2015 09:19:07.94 w3wp.exe (0x0148)                      
    0x0DD4
    SharePoint Foundation         Topology                      
    e5mb Medium  
    WcfReceiveRequest: LocalAddress: 'http://homsssrs001.<domain>.local:32843/04560e49d2664b64bc12d9ce7bc9f885/ReportingWebService.svc' Channel: 'System.ServiceModel.Channels.ServiceChannel' Action: 'http://schemas.microsoft.com/sqlserver/reporting/2011/06/01/ReportServer/Management/ListItemTypes'
    MessageId: 'urn:uuid:cdd5f8d1-cb0e-4e4b-8716-f62dd1aef75b'
    81b6ef9c-0b28-7007-7e6f-0e85d9c7097f
    03/05/2015 09:19:07.94 w3wp.exe (0x0148)                      
    0x0DD4
    SharePoint Foundation         Micro Trace                  
    uls4 Medium  
    Micro Trace Tags: 0 nasq,0 e5mb 81b6ef9c-0b28-7007-7e6f-0e85d9c7097f
    03/05/2015 09:19:07.94 w3wp.exe (0x0148)                      
    0x0DD4
    SharePoint Foundation         Monitoring                    
    b4ly Medium  
    Leaving Monitored Scope (ExecuteWcfServerOperation). Execution Time=0.4954
    81b6ef9c-0b28-7007-7e6f-0e85d9c7097f
    03/05/2015 09:19:08.02 w3wp.exe (0x0148)                      
    0x11EC
    SharePoint Foundation         Monitoring                    
    nasq Medium  
    Entering monitored scope (ExecuteWcfServerOperation). Parent No
    03/05/2015 09:19:08.02 w3wp.exe (0x0148)                      
    0x11EC
    SharePoint Foundation         Topology                      
    e5mb Medium  
    WcfReceiveRequest: LocalAddress: 'http://homsssrs001.<domain>.local:32843/04560e49d2664b64bc12d9ce7bc9f885/ReportingWebService.svc' Channel: 'System.ServiceModel.Channels.ServiceChannel' Action: 'http://schemas.microsoft.com/sqlserver/reporting/2011/06/01/ReportServer/Management/ListItemTypes'
    MessageId: 'urn:uuid:e1f178b0-a85e-48e1-9b70-3fddd26e8790'
    81b6ef9c-eb2c-7007-7e6f-0e4ff9cf4e76
    03/05/2015 09:19:08.02 w3wp.exe (0x0148)                      
    0x11EC
    SharePoint Foundation         Micro Trace                  
    uls4 Medium  
    Micro Trace Tags: 0 nasq,0 e5mb 81b6ef9c-eb2c-7007-7e6f-0e4ff9cf4e76
    03/05/2015 09:19:08.02 w3wp.exe (0x0148)                      
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    SharePoint Foundation         Monitoring                    
    b4ly Medium  
    Leaving Monitored Scope (ExecuteWcfServerOperation). Execution Time=0.4614
    81b6ef9c-eb2c-7007-7e6f-0e4ff9cf4e76
    03/05/2015 09:19:08.02 w3wp.exe (0x0148)                      
    0x11EC
    SharePoint Foundation         Monitoring                    
    nasq Medium  
    Entering monitored scope (ExecuteWcfServerOperation). Parent No
    03/05/2015 09:19:08.02 w3wp.exe (0x0148)                      
    0x11EC
    SharePoint Foundation         Topology                      
    e5mb Medium  
    WcfReceiveRequest: LocalAddress: 'http://homsssrs001.<domain>.local:32843/04560e49d2664b64bc12d9ce7bc9f885/ReportingWebService.svc' Channel: 'System.ServiceModel.Channels.ServiceChannel' Action: 'http://schemas.microsoft.com/sqlserver/reporting/2011/06/01/ReportServer/Management/GetDataSourceContents'
    MessageId: 'urn:uuid:a36edfc2-6593-44da-aa56-cb7052abd5f7'
    81b6ef9c-eb2c-7007-7e6f-0e4ff9cf4e76
    03/05/2015 09:19:08.02 w3wp.exe (0x0148)                      
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    SharePoint Foundation         Authentication Authorization  
    agb9s Medium  
    Non-OAuth request. IsAuthenticated=False, UserIdentityName=, ClaimsCount=0
    81b6ef9c-eb2c-7007-7e6f-0e4ff9cf4e76
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    0x11EC
    SharePoint Foundation         General                      
    adyrv High    
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    81b6ef9c-eb2c-7007-7e6f-0e4ff9cf4e76
    03/05/2015 09:19:08.03 w3wp.exe (0x0148)                      
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    SQL Server Reporting Services Report Server Catalog        
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    Call to GetDataSourceContentsAction(https://shared.<domain>.local/sites/bf/Reporting/test.rsds).
    81b6ef9c-eb2c-7007-7e6f-0e4ff9cf4e76
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    0x11EC
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    The current site is not in the SiteSubscription of the context site. SiteSubscriptionId: for current site = 96a49a95-8256-4585-9627-98206351efe3, for context site =
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    03/05/2015 09:19:08.05 w3wp.exe (0x0148)                      
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    Throwing Microsoft.ReportingServices.Diagnostics.Utilities.AccessDeniedException: , Microsoft.ReportingServices.Diagnostics.Utilities.AccessDeniedException: The permissions granted to user '<domain>\bprice' are insufficient for performing this
    operation.; 81b6ef9c-eb2c-7007-7e6f-0e4ff9cf4e76
    03/05/2015 09:19:08.05 w3wp.exe (0x0148)                      
    0x11EC
    SharePoint Foundation         Micro Trace                  
    uls4 Medium  
    Micro Trace Tags: 0 nasq,0 e5mb,0 agb9s,8 adyrv
    81b6ef9c-eb2c-7007-7e6f-0e4ff9cf4e76
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    0x11EC
    SharePoint Foundation         Monitoring                    
    nasq Medium  
    Entering monitored scope (ExecuteWcfServerOperation). Parent No
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    SharePoint Foundation         Topology                      
    e5mb Medium  
    WcfReceiveRequest: LocalAddress: 'http://homsssrs001.<domain>.local:32843/04560e49d2664b64bc12d9ce7bc9f885/ReportingWebService.svc' Channel: 'System.ServiceModel.Channels.ServiceChannel' Action: 'http://schemas.microsoft.com/sqlserver/reporting/2011/06/01/ReportServer/Management/ListItemTypes'
    MessageId: 'urn:uuid:102cbef7-8be7-4781-87f8-1729748105ca'
    81b6ef9c-bb35-7007-7e6f-007a34676ded
    03/05/2015 09:19:08.13 w3wp.exe (0x0148)                      
    0x11EC
    SharePoint Foundation         Micro Trace                  
    uls4 Medium  
    Micro Trace Tags: 0 nasq,0 e5mb 81b6ef9c-bb35-7007-7e6f-007a34676ded
    03/05/2015 09:19:08.13 w3wp.exe (0x0148)                      
    0x11EC
    SharePoint Foundation         Monitoring                    
    b4ly Medium  
    Leaving Monitored Scope (ExecuteWcfServerOperation). Execution Time=1.4432
    81b6ef9c-bb35-7007-7e6f-007a34676ded
    03/05/2015 09:19:08.27 w3wp.exe (0x0148)                      
    0x11EC
    SharePoint Foundation         Monitoring                    
    nasq Medium  
    Entering monitored scope (ExecuteWcfServerOperation). Parent No
    03/05/2015 09:19:08.27 w3wp.exe (0x0148)                      
    0x11EC
    SharePoint Foundation         Topology                      
    e5mb Medium  
    WcfReceiveRequest: LocalAddress: 'http://homsssrs001.<domain>.local:32843/04560e49d2664b64bc12d9ce7bc9f885/ReportingWebService.svc' Channel: 'System.ServiceModel.Channels.ServiceChannel' Action: 'http://schemas.microsoft.com/sqlserver/reporting/2011/06/01/ReportServer/Management/ListItemTypes'
    MessageId: 'urn:uuid:791edd35-00a7-4756-a013-915aabc504ea'
    81b6ef9c-9b39-7007-7e6f-01d1e9208dd3
    03/05/2015 09:19:08.27 w3wp.exe (0x0148)                      
    0x11EC
    SharePoint Foundation         Micro Trace                  
    uls4 Medium  
    Micro Trace Tags: 0 nasq,0 e5mb 81b6ef9c-9b39-7007-7e6f-01d1e9208dd3
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    0x11EC
    SharePoint Foundation         Monitoring                    
    b4ly Medium  
    Leaving Monitored Scope (ExecuteWcfServerOperation). Execution Time=0.4652
    81b6ef9c-9b39-7007-7e6f-01d1e9208dd3
    03/05/2015 09:19:08.28 w3wp.exe (0x0148)                      
    0x11EC
    SharePoint Foundation         Monitoring                    
    nasq Medium  
    Entering monitored scope (ExecuteWcfServerOperation). Parent No
    03/05/2015 09:19:08.28 w3wp.exe (0x0148)                      
    0x11EC
    SharePoint Foundation         Topology                      
    e5mb Medium  
    WcfReceiveRequest: LocalAddress: 'http://homsssrs001.<domain>.local:32843/04560e49d2664b64bc12d9ce7bc9f885/ReportingWebService.svc' Channel: 'System.ServiceModel.Channels.ServiceChannel' Action: 'http://schemas.microsoft.com/sqlserver/reporting/2011/06/01/ReportServer/Management/GetDataSourceContents'
    MessageId: 'urn:uuid:4ecdbd2f-f202-4bfb-bfd0-015b7719d1dd'
    81b6ef9c-9b39-7007-7e6f-01d1e9208dd3
    03/05/2015 09:19:08.28 w3wp.exe (0x0148)                      
    0x11EC
    SharePoint Foundation         Authentication Authorization  
    agb9s Medium  
    Non-OAuth request. IsAuthenticated=False, UserIdentityName=, ClaimsCount=0
    81b6ef9c-9b39-7007-7e6f-01d1e9208dd3
    03/05/2015 09:19:08.30 w3wp.exe (0x0148)                      
    0x11EC
    SharePoint Foundation         General                      
    adyrv High    
    Cannot find site lookup info for request Uri http://homsssrs001:32843/04560e49d2664b64bc12d9ce7bc9f885/ReportingWebService.svc.
    81b6ef9c-9b39-7007-7e6f-01d1e9208dd3
    03/05/2015 09:19:08.30 w3wp.exe (0x0148)                      
    0x11EC
    SQL Server Reporting Services Report Server Catalog        
    00000 Medium  
    Call to GetDataSourceContentsAction(https://shared.<domain>.local/sites/bf/Reporting/test.rsds).
    81b6ef9c-9b39-7007-7e6f-01d1e9208dd3
    03/05/2015 09:19:08.30 w3wp.exe (0x0148)                      
    0x11EC
    SQL Server Reporting Services Report Server Catalog        
    00000 Unexpected
    The current site is not in the SiteSubscription of the context site. SiteSubscriptionId: for current site = 96a49a95-8256-4585-9627-98206351efe3, for context site =
    81b6ef9c-9b39-7007-7e6f-01d1e9208dd3
    03/05/2015 09:19:08.30 w3wp.exe (0x0148)                      
    0x11EC
    SQL Server Reporting Services Report Server Catalog        
    00000 Unexpected
    Throwing Microsoft.ReportingServices.Diagnostics.Utilities.AccessDeniedException: , Microsoft.ReportingServices.Diagnostics.Utilities.AccessDeniedException: The permissions granted to user '<domain>\bprice' are insufficient for performing this
    operation.; 81b6ef9c-9b39-7007-7e6f-01d1e9208dd3
    03/05/2015 09:19:08.30 w3wp.exe (0x0148)                      
    0x11EC
    SharePoint Foundation         Micro Trace                  
    uls4 Medium  
    Micro Trace Tags: 0 nasq,0 e5mb,0 agb9s,5 adyrv
    81b6ef9c-9b39-7007-7e6f-01d1e9208dd3
    03/05/2015 09:19:08.30 w3wp.exe (0x0148)                      
    0x11EC
    SharePoint Foundation         Monitoring                    
    b4ly Medium  
    Leaving Monitored Scope (ExecuteWcfServerOperation). Execution Time=21.2802
    81b6ef9c-9b39-7007-7e6f-01d1e9208dd3
    03/05/2015 09:19:08.41 w3wp.exe (0x0148)                      
    0x11EC
    SharePoint Foundation         Monitoring                    
    nasq Medium  
    Entering monitored scope (ExecuteWcfServerOperation). Parent No
    03/05/2015 09:19:08.41 w3wp.exe (0x0148)                      
    0x11EC
    SharePoint Foundation         Topology                      
    e5mb Medium  
    WcfReceiveRequest: LocalAddress: 'http://homsssrs001.<domain>.local:32843/04560e49d2664b64bc12d9ce7bc9f885/ReportingWebService.svc' Channel: 'System.ServiceModel.Channels.ServiceChannel' Action: 'http://schemas.microsoft.com/sqlserver/reporting/2011/06/01/ReportServer/Management/ListItemTypes'
    MessageId: 'urn:uuid:caaecd7e-386e-436d-8276-a589cd7eac43'
    81b6ef9c-4b46-7007-7e6f-05cd3c364914
    03/05/2015 09:19:08.41 w3wp.exe (0x0148)                      
    0x11EC
    SharePoint Foundation         Micro Trace                  
    uls4 Medium  
    Micro Trace Tags: 0 nasq,0 e5mb 81b6ef9c-4b46-7007-7e6f-05cd3c364914
    03/05/2015 09:19:08.41 w3wp.exe (0x0148)                      
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    SharePoint Foundation         Monitoring                    
    b4ly Medium  
    Leaving Monitored Scope (ExecuteWcfServerOperation). Execution Time=0.4707
    81b6ef9c-4b46-7007-7e6f-05cd3c364914
    03/05/2015 09:19:08.49 w3wp.exe (0x0148)                      
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    SharePoint Foundation         Monitoring                    
    nasq Medium  
    Entering monitored scope (ExecuteWcfServerOperation). Parent No
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    0x11EC
    SharePoint Foundation         Topology                      
    e5mb Medium  
    WcfReceiveRequest: LocalAddress: 'http://homsssrs001.<domain>.local:32843/04560e49d2664b64bc12d9ce7bc9f885/ReportingWebService.svc' Channel: 'System.ServiceModel.Channels.ServiceChannel' Action: 'http://schemas.microsoft.com/sqlserver/reporting/2011/06/01/ReportServer/Management/ListItemTypes'
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    SharePoint Foundation         Micro Trace                  
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    SharePoint Foundation         Monitoring                    
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    81b6ef9c-3b4a-7007-7e6f-0ff7141ffd6a
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