Src\Marker\Markers Problem

My teacher has intrusted me with finding out what is wrong with the Premeire elements 7.0.
Whenever one student puts two or more videos in the timeline, and opens the clip menu a window opens saying " premiere elements has encountered an error [..\.\Src\Marker\Marker.cpp-187]" and closes.
I have found a similar problem twice on the Internet, but we don't use Vista, it is a Movie Clip file, and was filmed with a Sony Handycam Camcorder, and re-installing does not help!
Any help would be apprecated. Thx

Thank you for responding
I forgot the pass for my past email and account
Anyway, the computer is part of a network, when I try to find out the type of movie it just says "movie clip file".
The computer is Windows XP.
The student is only using video he recorded using the Sony camcorder.
The program has been re-installed twice already, and works fine on all the other computers, and is up to date with all updates, even if the update is not necessary.
The student is also trying to reverse the video by going to clip, and time stretch.
That's the whole schpeel.

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