SSL connections getting dropped

we have a  device sa 520 25 user SSL licence installed but users are experencing connections being dropped after 2 to 5 minutes for no reason. it dosent mater if its only 1 user or more than that they all have the same experence. Have tried looking at the logs but cant see anything there that indicates any issue.

Billy,
When creating the user what idle time out did you specify?
Jasbryan

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    (5888) [11-APR-2015 09:36:28:365] nsnainit: inf->nsinfflg[0]: 0x41 inf->nsinfflg[1]: 0x41
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    (5888) [11-APR-2015 09:36:28:365] nsopen: global context check-in (to slot 0) complete
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    (5888) [11-APR-2015 09:36:28:365] nsdo: gtn=10, gtc=10, ptn=10, ptc=431
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    (5888) [11-APR-2015 09:36:28:365] ntzwrite: entry
    (5888) [11-APR-2015 09:36:28:365] nzos_Write: entry
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    (5888) [11-APR-2015 09:36:28:365] nspsend: 248 bytes to transport
    (5888) [11-APR-2015 09:36:28:365] nsdoacts: flushing transport
    (5888) [11-APR-2015 09:36:28:365] ntzcontrol: entry
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    (5888) [11-APR-2015 09:36:28:365] nttctl: entry
    (5888) [11-APR-2015 09:36:28:365] ntzcontrol: operation is unsupported
    (5888) [11-APR-2015 09:36:28:365] ntzcontrol: exit
    (5888) [11-APR-2015 09:36:28:365] snsbitts_ts: acquired the bit
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    (5888) [11-APR-2015 09:36:28:365] nsdo: cid=0, opcode=68, *bl=2048, *what=9, uflgs=0x0, cflgs=0x3
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    (5888) [11-APR-2015 09:36:28:365] nsdo: rank=64, nsctxrnk=0
    (5888) [11-APR-2015 09:36:28:365] nsdo: nsctx: state=2, flg=0x4005, mvd=0
    (5888) [11-APR-2015 09:36:28:365] nsdo: gtn=10, gtc=10, ptn=10, ptc=8111
    (5888) [11-APR-2015 09:36:28:380] nscon: recving a packet
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    (5888) [11-APR-2015 09:36:28:380] ntzread: entry
    (5888) [11-APR-2015 09:36:28:380] ntznzosread: entry
    (5888) [11-APR-2015 09:36:28:380] nzos_Read: entry
    (5888) [11-APR-2015 09:36:28:380] nttrd: entry
    (5888) [11-APR-2015 09:36:28:380] ntt2err: entry
    (5888) [11-APR-2015 09:36:28:380] ntt2err: exit
    (5888) [11-APR-2015 09:36:28:380] nttrd: socket 560 had bytes read=0
    (5888) [11-APR-2015 09:36:28:380] nttrd: exit
    (5888) [11-APR-2015 09:36:28:380] nzos_Read: exit
    (5888) [11-APR-2015 09:36:28:380] ntznzosread: encountered "wouldblock" error
    (5888) [11-APR-2015 09:36:28:380] ntctst: size of NTTEST list is 1 - not calling poll
    (5888) [11-APR-2015 09:36:28:396] nzos_Read: entry
    (5888) [11-APR-2015 09:36:28:396] nttrd: entry
    (5888) [11-APR-2015 09:36:28:396] nttrd: exit
    (5888) [11-APR-2015 09:36:28:396] ntt2err: entry
    (5888) [11-APR-2015 09:36:28:396] ntt2err: Read unexpected EOF ERROR on 560
    (5888) [11-APR-2015 09:36:28:396] ntt2err: exit
    (5888) [11-APR-2015 09:36:28:396] nzos_Read: exit
    (5888) [11-APR-2015 09:36:28:396] ntznzosread: SSL connection closed gracefully.
    (5888) [11-APR-2015 09:36:28:396] ntznzosread: SSL connection terminated normally.
    (5888) [11-APR-2015 09:36:28:396] ntznzosread: returning NZ error 28865 in result structure
    (5888) [11-APR-2015 09:36:28:396] ntznzosread: exit
    (5888) [11-APR-2015 09:36:28:396] nserror: nsres: id=0, op=68, ns=12537, ns2=12560; nt[0]=507, nt[1]=0, nt[2]=0; ora[0]=28865, ora[1]=0, ora[2]=0
    (5888) [11-APR-2015 09:36:28:396] snsbitts_ts: acquired the bit
    (5888) [11-APR-2015 09:36:28:396] nsdo: nsctxrnk=0
    (5888) [11-APR-2015 09:36:28:396] nscall: unexpected response
    (5888) [11-APR-2015 09:36:28:396] nsvntx_dei: entry
    (5888) [11-APR-2015 09:36:28:396] nsvntx_dei: exit
    (5888) [11-APR-2015 09:36:28:396] nstimarmed: no timer allocated
    (5888) [11-APR-2015 09:36:28:396] ntzcontrol: entry
    (5888) [11-APR-2015 09:36:28:396] ntzcontrol: Command = 14
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    (5888) [11-APR-2015 09:36:28:396] ntzcontrol: entry
    (5888) [11-APR-2015 09:36:28:396] ntzcontrol: Command = 15
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    (5888) [11-APR-2015 09:36:28:396] snsbitts_ts: acquired the bit
    (5888) [11-APR-2015 09:36:28:396] nsfull_cls: cid=0, opcode=65, *bl=0, *what=0, uflgs=0x0, cflgs=0x440
    (5888) [11-APR-2015 09:36:28:396] nsfull_cls: nsctx: state=1, flg=0x4001, mvd=0
    (5888) [11-APR-2015 09:36:28:396] nsclose: closing transport
    (5888) [11-APR-2015 09:36:28:396] ntzdisconnect: entry
    (5888) [11-APR-2015 09:36:28:396] ntzFreeNTZData: entry
    (5888) [11-APR-2015 09:36:28:396] nzos_DestroyCtx: entry
    (5888) [11-APR-2015 09:36:28:396] nzos_DestroyCtx: exit
    (5888) [11-APR-2015 09:36:28:396] ntzFreeNTZData: exit
    (5888) [11-APR-2015 09:36:28:396] nttdisc: entry
    (5888) [11-APR-2015 09:36:28:396] nttdisc: Closed socket 560
    (5888) [11-APR-2015 09:36:28:396] nttdisc: exit
    (5888) [11-APR-2015 09:36:28:396] ntzdisconnect: exit
    (5888) [11-APR-2015 09:36:28:396] snsbitts_ts: acquired the bit
    (5888) [11-APR-2015 09:36:28:396] nsclose: global context check-out (from slot 0) complete
    (5888) [11-APR-2015 09:36:28:396] nadisc: entry
    (5888) [11-APR-2015 09:36:28:396] nacomtm: entry
    (5888) [11-APR-2015 09:36:28:396] nacompd: entry
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    (5888) [11-APR-2015 09:36:28:396] nacompd: entry
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    (5888) [11-APR-2015 09:36:28:396] nacomtm: exit
    (5888) [11-APR-2015 09:36:28:396] nas_dis: entry
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    (5888) [11-APR-2015 09:36:28:396] nau_dis: entry
    (5888) [11-APR-2015 09:36:28:396] nau_dis: exit
    (5888) [11-APR-2015 09:36:28:396] naeetrm: entry
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    (5888) [11-APR-2015 09:36:28:396] naectrm: entry
    (5888) [11-APR-2015 09:36:28:396] naectrm: exit
    (5888) [11-APR-2015 09:36:28:396] nagbltrm: entry
    (5888) [11-APR-2015 09:36:28:396] nau_gtm: entry
    (5888) [11-APR-2015 09:36:28:396] nau_gtm: exit
    (5888) [11-APR-2015 09:36:28:396] nagbltrm: exit
    (5888) [11-APR-2015 09:36:28:396] nadisc: exit
    (5888) [11-APR-2015 09:36:28:396] snsbitts_ts: acquired the bit
    (5888) [11-APR-2015 09:36:28:396] nsvntx_dei: entry
    (5888) [11-APR-2015 09:36:28:396] nsvntx_dei: exit
    (5888) [11-APR-2015 09:36:28:396] snsbitts_ts: acquired the bit
    (5888) [11-APR-2015 09:36:28:396] nsmfr: 2944 bytes at 0x2152400
    (5888) [11-APR-2015 09:36:28:396] nsmfr: 1880 bytes at 0x2151ca0
    (5888) [11-APR-2015 09:36:28:396] nscall: connecting...
    (5888) [11-APR-2015 09:36:28:396] nladget: entry
    (5888) [11-APR-2015 09:36:28:396] nladget: exit
    (5888) [11-APR-2015 09:36:28:396] nsmfr: 238 bytes at 0x221def0
    (5888) [11-APR-2015 09:36:28:412] nsmfr: 304 bytes at 0x20d8200
    (5888) [11-APR-2015 09:36:28:412] nladtrm: entry
    (5888) [11-APR-2015 09:36:28:412] nladtrm: exit
    (5888) [11-APR-2015 09:36:28:412] nioqper:  error from nscall
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    (5888) [11-APR-2015 09:36:28:412] nioqper:    nt main err code: 507
    (5888) [11-APR-2015 09:36:28:412] nioqper:    nt (2)  err code: 0
    (5888) [11-APR-2015 09:36:28:412] nioqper:    nt OS   err code: 0
    (5888) [11-APR-2015 09:36:28:412] niomapnserror: entry
    (5888) [11-APR-2015 09:36:28:412] niqme: entry
    (5888) [11-APR-2015 09:36:28:412] niqme: reporting ORA-28865 error
    (5888) [11-APR-2015 09:36:28:412] niqme: exit
    (5888) [11-APR-2015 09:36:28:412] niomapnserror: exit
    (5888) [11-APR-2015 09:36:28:412] niotns: Couldn't connect, returning 28865
    (5888) [11-APR-2015 09:36:28:412] niotns: exit
    (5888) [11-APR-2015 09:36:28:412] nsbrfr: nsbfs at 0x214d1a0, data at 0x2225ca0.
    (5888) [11-APR-2015 09:36:28:412] nsbrfr: nsbfs at 0x214dbf0, data at 0x2227d90.
    (5888) [11-APR-2015 09:36:28:412] nsbrfr: nsbfs at 0x214d9e0, data at 0x21531c0.
    (5888) [11-APR-2015 09:36:28:412] nigtrm: Count in the NI global area is now 1
    (5888) [11-APR-2015 09:36:28:412] nigtrm: Count in the NL global area is now 1

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    Hi!
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    > "Craig Johnson" <[email protected]> wrote in message
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