SSRS user created on Report manager is different from ReportServer database userName

Question

Hi All,
It will be quite helpful if someone can advice:
I created reporting services user on SSRS report manager as MeahK1 which is network username he was given. He is created succesfully but when he tries to access live reports, he is not able to see them because he does not have any access. When checked in
ReportServer db, this user is created as MeahK instead of MeahK1.
I am trying to see user details from the below query:
select  *
FROM ReportServer.dbo.Catalog 
INNER JOIN
ReportServer.dbo.Policies 
ON Catalog.PolicyID
= Policies.PolicyID 
INNER JOIN
ReportServer.dbo.PolicyUserRole 
ON Policies.PolicyID
= PolicyUserRole.PolicyID 
INNER JOIN
ReportServer.dbo.Users 
ON PolicyUserRole.UserID = Users.UserID
where username like 'Meah%'
Do any one know what could be the problem as all other users apart from him are working fine and let's say if a user ID is Kh3R, then he also is user with same name in ReportServer db.
Can this problem be fixed?
Adnan

Answer 1

Hi Adnan,
According to your description, you want to grant a user to access report manager, right?
In Reporting Service, after installing a new report server, only users who are members of the Local Administrators group have permissions to access report manager. If we want to grant permissions for other users to access report manager, we should add users
to an item-level role and system-level role. Once the user account is added to an item-level role or system-level role, it will be added on the dbo.Users table within the ReportServer database. In your scenario, please check if "MeahK1" has been
added to an item-level role and system-level role. For more information, please refer to this article:
Grant User Access to a Report Server (Report Manager) .
If you have any question, please feel free to ask.
Best regards,
Qiuyun Yu