Start up issues with T707, lit black screen and directional pad.

Hi,
I really need  some help with my T707. I'm currently getting a black screen when I turn it on,  and it won't advance further. The directional pad lights up, and it just stays  that way. What can I do, is there anyway to reset it? Whenever I take the  charger off, it is no longer lit, and I have tried a couple of batteries, and  they don't appear to make a difference. I've tried restoring factory settings, but I can't get it to be detected by my PC.
Thanks in advance,
gillinm

If you can't run the update service or use it in any way, then it's time to contact SE.

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    Happy Holidays!
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