Status Codes for repairing T500

I use the Electronic Service Call yesterday and a guy called me and asked some questions about the symptoms . He gave me a IBM problem number and told me I can get a box within 2 business days. I check the  The Electronic Service Call application (ESC+) website, the status are still AI which indicated  that a customer has added additional information on a previously placed request. Nothing else, I checked on website http://www-03.ibm.com/support/ezserv/home.jsp for the repair status. It shows to me  The service call was not found   after I fill in all the information. Is there anything wrong with my repairing status? Thanks for any comment.

Amey
Check tables TJ02T and TJ30T....
Thanks
Amol Lohade

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