Status error in Collaboration Launch Pad

I still got always an exeption message
"Service not found: RTCClientAwareness"
if I try to change the status of my account in the Collaboration Launch Pad. I had everything done described in nw04 help administration document to run RTC although RTC is not working. Any ideas? (by the way, I had used Rapid Installer 2.0 to install EP6.0 on WAS 6.40.)

Did you ever solve this problem? I'm haveing the same problem...

Similar Messages

Send Mail Error through Collaboration Launch Pad

Hi all,
         I have a problem with configuring a Groupware Transport with Exchange Server.
Step 1 - I created a Groupware System using SAP Standard Template and Specified the
ystem Parameters like Server and Domain.
Step 2 - Created System Alias for the Above System.
Step 3 - Navigated to Groupware Transport and Configured Exchange server and Mail Transport.
Step 4 - I did User Mapping for the Created System with Parameters like user Id,Password and Mail Server .
In my case Exchange server,Mail server and SMTP are same parameter (XXX-EXCHANGE)
When i send a mail from Collaboration Launch Pad,i recieved the following Error
"The mail could not be sent to the specified recipients"
When i Checked the log Defualt.trc file,I got the follwing Error.
javax.mail.SendFailedException: Invalid Addresses;
nested exception is:
     javax.mail.SendFailedException: 550 5.7.1 Unable to relay for [email protected]
     at com.sun.mail.smtp.SMTPTransport.rcptTo(SMTPTransport.java:804)
     at com.sun.mail.smtp.SMTPTransport.sendMessage(SMTPTransport.java:320)
     at com.sap.ip.collaboration.gw.impl.transport.javamail.JavaMailTransport.sendMail(JavaMailTransport.java:178)
     at com.sap.ip.collaboration.gw.impl.transport.javamail.JavaMailTransport.send(JavaMailTransport.java:198)
     at com.sap.ip.collaboration.gw.impl.framework.groupware.MailItemImpl.send(MailItemImpl.java:83)
     at com.sap.ip.collaboration.gw.impl.service.mail.SendMailItemImpl.send(SendMailItemImpl.java:152)
     at com.sap.ip.collaboration.gw.impl.service.mail.SendMailService.sendMail(SendMailService.java:424)
     at com.sap.ip.collaboration.gwui.api.wdf.mail.SendTo.sendMail(SendTo.java:788)
     at com.sap.ip.collaboration.gwui.api.wdf.mail.SendTo.onSend(SendTo.java:1080)
     at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
     at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
     at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
     at java.lang.reflect.Method.invoke(Method.java:324)
     at com.sapportals.wdf.stack.Control.dispatchHtmlbEvent(Control.java:386)
     at com.sapportals.wdf.WdfEventDispatcher.dispatch(WdfEventDispatcher.java:175)
     at com.sapportals.wdf.WdfCompositeController.onWdfEvent(WdfCompositeController.java:538)
     at sun.reflect.GeneratedMethodAccessor332.invoke(Unknown Source)
     at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
     at java.lang.reflect.Method.invoke(Method.java:324)
     at com.sapportals.htmlb.page.DynPage.doProcessCompositeEvent(DynPage.java:204)
     at com.sapportals.htmlb.page.DynPage.doProcessCurrentEvent(DynPage.java:142)
     at com.sapportals.htmlb.page.PageProcessor.handleRequest(PageProcessor.java:115)
     at com.sapportals.portal.htmlb.page.PageProcessorComponent.doContent(PageProcessorComponent.java:134)
     at com.sapportals.portal.prt.component.AbstractPortalComponent.serviceDeprecated(AbstractPortalComponent.java:209)
     at com.sapportals.portal.prt.component.AbstractPortalComponent.service(AbstractPortalComponent.java:114)
     at com.sap.ip.collaboration.core.api.ui.wdf.portal.WdfPortalComponent.service(WdfPortalComponent.java:39)
     at com.sapportals.portal.prt.core.PortalRequestManager.callPortalComponent(PortalRequestManager.java:328)
     at com.sapportals.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:136)
     at com.sapportals.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:189)
     at com.sapportals.portal.prt.component.PortalComponentResponse.include(PortalComponentResponse.java:215)
     at com.sapportals.portal.prt.pom.PortalNode.service(PortalNode.java:646)
     at com.sapportals.portal.prt.core.PortalRequestManager.callPortalComponent(PortalRequestManager.java:328)
     at com.sapportals.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:136)
     at com.sapportals.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:189)
     at com.sapportals.portal.prt.core.PortalRequestManager.runRequestCycle(PortalRequestManager.java:753)
     at com.sapportals.portal.prt.connection.ServletConnection.handleRequest(ServletConnection.java:240)
     at com.sapportals.portal.prt.dispatcher.Dispatcher$doService.run(Dispatcher.java:545)
     at java.security.AccessController.doPrivileged(Native Method)
     at com.sapportals.portal.prt.dispatcher.Dispatcher.service(Dispatcher.java:405)
     at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)
     at com.sap.engine.services.servlets_jsp.server.servlet.InvokerServlet.service(InvokerServlet.java:156)
     at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)
     at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.runServlet(HttpHandlerImpl.java:390)
     at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.handleRequest(HttpHandlerImpl.java:264)
     at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:347)
     at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:325)
     at com.sap.engine.services.httpserver.server.RequestAnalizer.invokeWebContainer(RequestAnalizer.java:887)
     at com.sap.engine.services.httpserver.server.RequestAnalizer.handle(RequestAnalizer.java:241)
     at com.sap.engine.services.httpserver.server.Client.handle(Client.java:92)
     at com.sap.engine.services.httpserver.server.Processor.request(Processor.java:148)
     at com.sap.engine.core.service630.context.cluster.session.ApplicationSessionMessageListener.process(ApplicationSessionMessageListener.java:33)
     at com.sap.engine.core.cluster.impl6.session.MessageRunner.run(MessageRunner.java:41)
     at com.sap.engine.core.thread.impl3.ActionObject.run(ActionObject.java:37)
     at java.security.AccessController.doPrivileged(Native Method)
     at com.sap.engine.core.thread.impl3.SingleThread.execute(SingleThread.java:100)
     at com.sap.engine.core.thread.impl3.SingleThread.run(SingleThread.java:170)
How do i go about this?
Plz help me out.
I will reward with the Points
Thanks and Regards
Santosh Saraf

Hi santosh,
I guess, your mail server is not accepting relay from your application server.i mean, Your SMTP server is not set for relaying.
You have to authenticate yourself to let your SMTP server relay your mails.
(or)
Talk to your SMTP server admin to configure in the allowed IP for relaying. Admin will add your app server IP to the allowed/authentication list.
Hope it helps.
Regards,
SK.
<i>PS: plz reward points if helpful.Thanks!</i>

KM Collaboration Launch Pad Error

Hi all,
I am working with EP 6.0 .
The portal shows link for Collaboration launch Pad.
Whenever i click on that link, i get following error message.
Exception class: class com.sapportals.wcm.WcmException
Exception message: Cannot get an instance of the presence state service
Pls hekp me solve this problem.
I will really appreciate ur help.

Hello Vinod,
Check this:
https://www.sdn.sap.com/irj/sdn/thread?threadID=177728
Greetings,
Praveen Gudapati
p.s. Points are always welcome for helpful answers

Collaboration Launch Pad Configuration Error with Patch 27.

Hi all,
After applying Patch 27 for EP6 SP2 (both platform and
KMC), I can't launch Collaboration Launch Pad Configuration
iview, the following error retrieved:
Nov 24, 2004 2:03:13 PM # PRT-Async 3          Fatal           Exception ID:02:03_24/11/04_0004
com.sapportals.portal.prt.component.PortalComponentException: Error in service call of Portal Component
Component : pcd:portal_content/administrator/super_admin/super_admin_role/com.sap.portal.content_administration/
com.sap.netweaver.coll.colcontent/com.sap.netweaver.coll.clp/com.sap.netweaver.coll.config.clp
Component class : com.sapportals.portal.prt.component.config.ConfigComponent
User : epadmin
     at com.sapportals.portal.prt.core.PortalRequestManager.handlePortalComponentException(PortalRequestManager.java:853)
     at com.sapportals.portal.prt.core.PortalRequestManager.callPortalComponent(PortalRequestManager.java:311)
     at com.sapportals.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:138)
     at com.sapportals.portal.prt.core.async.AsyncIncludeRunnable$1$DoDispatchRequest.run(AsyncIncludeRunnable.java:363)
     at java.security.AccessController.doPrivileged(Native Method)
     at com.sapportals.portal.prt.core.async.AsyncIncludeRunnable.run(AsyncIncludeRunnable.java:376)
     at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:729)
     at java.lang.Thread.run(Thread.java:479)
Caused by: java.lang.NullPointerException
     at com.sapportals.htmlb.page.PageProcessor.handleRequest(PageProcessor.java:63)
     at com.sapportals.portal.htmlb.page.PageProcessorComponent.doContent(PageProcessorComponent.java:135)
     at com.sapportals.portal.prt.component.config.ConfigComponent.doContent(ConfigComponent.java:49)
     at com.sapportals.portal.prt.component.AbstractPortalComponent.serviceDeprecated(AbstractPortalComponent.java:209)
     at com.sapportals.portal.prt.component.AbstractPortalComponent.service(AbstractPortalComponent.java:114)
     at com.sapportals.portal.prt.core.PortalRequestManager.callPortalComponent(PortalRequestManager.java:301)
     at com.sapportals.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:138)
     at com.sapportals.portal.prt.core.async.AsyncIncludeRunnable$1$DoDispatchRequest.run(AsyncIncludeRunnable.java:363)
     at java.security.AccessController.doPrivileged(Native Method)
     at com.sapportals.portal.prt.core.async.AsyncIncludeRunnable.run(AsyncIncludeRunnable.java:376)
     at EDU.oswego.cs.dl.util.concurrent.PooledExecutor$Worker.run(PooledExecutor.java:729)
     at java.lang.Thread.run(Thread.java:479)
Any suggestions?
Thanks,
YM

Hi Yuri,
the problem with the ConfigComponent also should be fixed with Hotfix 1 (also worked for me).
See note 792995: Major problems fixed with this Patch 27 Hotfix 1: [...] Config : After upgrading to Portal SP2 Patch 27 the configuration iView did not work.
Hope it helps
Detlev

Collaboration Launch Pad as iview in the Portal content

Hi friends,
i have the following problem. I configured the collaboration launch pad (real time collaboration) and it works fine.
I just don´t want to start the iview from the collaboration link next to the TREX search. Instead of that i need the iview with the user status and the possibility to start an instant message session within the portal content.
Does anyone know if it is possible and what is the name of the corresponding iview?
Thanks in advance
Michael

Hi Michael
Create an new iView (new from PAR => iView) and select the com.sap.netweaver.coll.shared.ui
Create a link in the iView to the contacts:
In the iView properties add in field "Path for Initially Displayed Folder": /alias/%3Cmycontacts%3E
and in field "Path for Start Uri": /alias/<mycontacts>
Hope this helps.
This worked, but I needed also to activate the Tool Area with activated CLP link. I didn't get it work without Tool Area.
Regards,
Stefan

Problem to open collaboration launch pad

Hi,
I'm trying activate an instant messaging service in my portal.
I've activated the collaboration launch pad, but when I click on the link I get the following error:
"An exception occurred during the program execution. Below you will find technical information pertaining to this exception that you might want to forward to your system administrator.
Exception Class -> class com.sapportals.wcm.WcmException
Exception Message -> Cannot get an instance of the presence state service"
Which can the problem be? I use this version in my portal:
6.0.2.39.0.Enterprise_Portal_Support_Package_2
6.0.2.39.0.ContentManagement_Collaboration
Thanks in advance,
Samantha.

Hi Samantha,
Hope this helps
/thread/198785 [original link is broken]
http://help.sap.com/saphelp_nw2004s/helpdata/en/f2/341c5647630f42bd98323aa64b5661/frameset.htm
Thanks N Regards
Santosh
Reward if helpful !!!

Enabling of collaboration launch pad

Hi All,
I have recently installed portal and knowledge management
I need to enable the collaboration launch pad and also the search box in the Tools Area of the portal inorder to search data repositories
Can anyone tell me the procedure how to enable these two things in the portal
Thanks in advance

Hi rev,
To enable Collaboration Launch Pad you have to
1Select the Tool Area iView checkbox.
2.Choose Open. The Property Editor page displays.
3.Choose Show All in the Property Category drop list menu.
4.Choose Enable Collaboration Lauch Pad properties.
5.Select Yes radio button.
6.Choose Save
7.Choose Close.
8.Choose F5 to refresh your portal screen.
To activate the RTC Session Manager, perform the following steps:
1Go to the default framework page.
Enterprise Portal     Portal Content u00AE Portal Users u00AE Standard Portal Users u00AE Default Framework Page.
2Double-click Default Framework Page.
3Select the Tool Area iView checkbox and choose Open.
4Choose Show All in the Property Editor drop list menu.
5Expand the Enable Real-Time Collaboration properties.
6Select Yes radio button.
7Choose Save.
8Choose Close.
9Choose F5 to refresh your portal screen.
To Enable searching you have to install Trex. Below are the steps to register Trex with portal.
To register TREX hosts with the Portal, you have to first locate the name server and port of the TREX Installation. This is located in sapmsg.ini. You have to then set up the TREX name server in the J2EE Engine with the Visual Administrator.
Procedure
To locate the name server and port
1.     Log on to the server with Administrator privileges.
2.     Navigate to the installation folder of TREX (that is C:\usr\sap\trex_00\).
3.     Double-click sapprofile.ini to open the file in Notepad.
4.     Make a note of the port number. The default is 30001. You will need to enter this port number to the J2EE Visual Administrator in a later step.
To set up the TREX name server in the J2EE Engine
1.     Open Windows Explorer in the server.
2.     Navigate to J2EE Admin installation directory (that is C:\usr\sap\[SID]\JC##\j2ee\admin).
3.     Double-click go.bat to start the J2EE Visual Administrator.
4.     Log on to the Visual Administrator.
5.     Choose Global Configuration  Services  TREX Service.
6.     Select the nameserver.address properties field.
7.     Enter the server name of the TREX instance and the port number.
8.     Choose Update.
9.     Choose the Save button.
10.     Select Yes to restart the TREX Service.
11.     To exit the J2EE Visual Administrator, choose Close  Exit.
Check the connection to the Enterprise Portal
1.     Log on to the Enterprise Portal with super-administrator permissions.
2.     Choose System Administration  Monitoring  Knowledge Management  TREX Monitor  Server Status.
You should see the status of the HTTP Server, Name Server, Queue Server, and Index Server is Available.
Regards
Parth
**Points will be welcomed**

Problem with Collaboration Launch Pad

Hi all,
We have a problem with collaboration launch pad, when one user access it, always appear offline.
Status is automatic for all portal users.
We have configured RTC following documentation in help.sap
Can somebody help us?
Best regards.
Gabriel Garcia.

Hi Robert,
We are using Netweaver 7.00 SP9 with same version for Enterprise Portal and KM.
We were searching more information about our problem in SDN and SAP Notes but we couldn´t find any solution.
Thanks for your response.
Gabriel Garcia.

KM Collaboration Launch Pad Problem

Hi , I am using EP6 .
The Portal shows link for Collaboration Launch Pad but whenever i click over it the following error is occuring:
Exception Class: class com.sapportals.wcm.WcmException
Exception Message : Cannot get an instance of the presence state service
Pls help me solve this problem.

Hello Vinod,
Check this:
https://www.sdn.sap.com/irj/sdn/thread?threadID=177728
Greetings,
Praveen Gudapati
p.s. Points are always welcome for helpful answers

Collaboration Launch pad EP5

I'm working in EP5 SP5.
I want to move the collaboration drop down menu from the portal header to an iview.
I tried creating an ASP that includes
<!#include file="../../../IE/CollaborationNew/Collaboration Injector.asp">
and then calls the InjectCollaboration function but I keep getting an error;
Microsoft VBScript runtime (0x800A01A8)
Object required: 'Application(...)'
/SAPPortal/Common/CommonFunctions.asp, line 64
Anyone have any ideas?
Is there another way to get this accomplished? I see that in EP6 there is a master iview for this, but I can't find one for EP5.
<TABLE cellspacing="0" cellpadding="0" width="100%" border="0">
<TR>
<TD width="100%"> <%InjectCollaboration%></TD>
</TR>
</TABLE>

I already found out, what the problem was. The delta-linked iView Tool Area in the Default Framework Page got somehow corrupted (don't know why - it had two instances of the parameter "Enable Collaboration Launch Pad"), I deleted it and copied the original Tool Area iView into the page again. Then I have set the "Enable Collaboration Launch Pad" property to true and voila, the link was here again

Collaboration Launch Pad (CLP) problem

Hi,
We have implemented a Federated Portal Network. Our purpose is setting
a chat between both federated portals.
We have a problem when we activate the link for Launching the
Collaboration Launch Pad (CLP) in the consumer portal (EP7 SP10). The
producer portal is EP7 SP10 too.
Once done the steps indicated, the collaboration link is not displayed
in the consumer portal tool area if the language is specified in
english. However, if we change the language to spanish, the
collaboration link appears. In the producer portal occurs the same
problem: the collaboration link only appears if the language is spanish.
If we try to send a instant message through the CLP to other user, we
get the following error:
Error en tiempo de ejecución del portal
"Error ocurrido durante el proceso de una solicitud para :
iView : com.sap.netweaver.coll.appl.ui.base.UpcmSession
Componente : com.sap.netweaver.coll.appl.ui.base.UpcmSession
Se ha grabado excepción en log. Diríjase al responsable del sistema.
Exception id: 08:31_28/09/07_0020_11593350
See the details for the exception ID in the log file"
What is the problem? Why is it necessary to use spanish language?
Thanks in advance,
Samantha.

Hi,
perhaps your user is set to have the lightweight framework and not the default in the master rule collection.
Then you should enable the CLP in the lightweight as well.
Regards,
Manuel

Collaboration Launch Pad Display Iview Details instead of Option names.

Hi All,
Here is a strange behaviour of Collaboration launch pad.
Instead of displaying options Send Email, Create Appointment and Show Availability
it is displaying options:
com.sap.ip.collaboration.coreui.api.peopleflexibleui.CLPUIcommands
Other options are in the CLP are getting displayed.
Only for first 3 options I am getting this Error?
Waiting for reply.
Thanks in Advance
Pradnya

Hi Pradnya,
You should review in System Admin\System Configuration\Collaboration\Properties yours comands groups.
http://help.sap.com/saphelp_erp2004/helpdata/en/29/23143fe41ec034e10000000a114084/frameset.htm
http://help.sap.com/saphelp_erp2004/helpdata/en/4e/02573d675e910fe10000000a114084/frameset.htm
Patricio.

How activate service in Collaboration Launch Pad

Hi Everybody,
if i use the service Send-Email.. within the Collaboration Launch Pad i get the error:
Exception Class: class com.sapportals.wcm.WcmException
Exception Message: Could not execute command 'com.sap.ip.collaboration.coreui.api.people.flexibleui.CLPUICommand'
How can i active this Service?
regards,
seed

Hi Seed,
You will have to check if Email is activated under Sys Admin-Sys Config-KM-CM-Utilities-Channels-Email Channel.
Also refer to these threads
https://www.sdn.sap.com/irj/sdn/thread?threadID=49624
https://www.sdn.sap.com/irj/sdn/thread?messageID=1403426#1403426
Please have a look at this link as well.
http://help.sap.com/saphelp_ep60sp2/helpdata/en/7c/6a469702474146a8ef2f97fe880b2f/content.htm
Hope this helps.
Cheers,
Sandeep Tudumu

Link 1 and Link 2 in Collaboration Launch Pad

Hello,
I'm trying to configure Link 1 and Link 2 options in the CLP. These two links appear activating the EnableLink1 / 2 in Tool Area properties.
So far I haven't find a way to set the properties for the links.
Is there any documentation about this?
Rgds,
Fernando

Hi,
To do any modification on the portal tool area
Navigate to
<SAP_J2EE_Engine_installation_dir>\cluster\server\services\servlet_jsp\work
\jspTemp\irj\root\WEB-INF\deployment\pcd.
Copy com.sap.portal.navigation.toolarea.par.bak to your desktop and rename it to .par
Modify the code and redeploy it again
also check Collaboration Administration-> Collaboration Launch Pad Administration -> Link Command
locate link1 or link2
Edit
change its reference
Thanks

Link for Launching Collaboration Launch Pad

Hello,
At the moment I configure the Minimal Basic Configuration for Collaboration. I want to activate the link for launching the Collaboration Launch Pad. I did all steps but I don't find the link. I know that a link have to be in masthead.
Does this mean that there should be "Collaboration" near "Content Administration", "Content Management" and so on? I don't see a link "Collaboration". What I could do?
Kind regards and thanks in advance
Susanne Baumann

Hi Susanne,
If you have changed your framework page, then you should make that
change there also.Because as per the master rules, you will be using
a specific framework page for your id. That can be verified in ur master rules.
So if that is the framework which you have customised , then this change will have to be made there also.
Hope its fine now.
Regards
Vineeth

Status error in Collaboration Launch Pad

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