Still no Sainsburys Vouchers

Dear BT,
Despite repeated contacts (phone & emails) requesting a delivery date for my overdue £75 Sainsbury's Gift Card, you have failed to respond. I have email confirmation of my voucher claim (the offer period was stated at 45 days). We are now at day 63 post claim and I have NO CONFIRMATION of the date I will receive it. Please can you deal with this matter IMMEDIATELY.
And can you please ensure that a £75 Sainsbury's Gift Card is sent out as somehow someone at BT cancelled my original order, which only came to light when I called to ask why I had not been connected on the agreed date. I still do not know how this happened and I complained about it at the time - Incident: 141024-0****** (I have never had any feedback from this). So BT placed another order to replace the one that was incorrectly cancelled by a BT staff member – which was to have the same terms and conditions as the original order I placed. This means that I will get Sainsbury’s vouchers worth £75 NOT whatever the value was when the second BT order had to be placed due to your staff mistakenly cancelling the first order.
Regards,
Alicia

Hi Aliciagore,
Sorry about that, please use the 'contact the mods' link in my forum profile to send in your details and we'll contact the gift card team for you. You can find the link by clicking on my username.
Thanks
Neil
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
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Similar Messages

SAINSBURYS VOUCHERS STILL NOT RECIEVED bt worst is...

bt is the worst company i have been with heres the problems
signed up for bt had to pay a deposit off 40pounds even tho i have a great credit history i assumed i would get that back with in a month but found out i will recieve that back in 6 months ... what a joke !!! second off my activation date was the 21st august ... a week later money goes missing from my bank ... bt have billed me on the 21st august ....my bt bill kept saying the next bill was 21st sept so bt have charged me a month in advance for services ,,,, the most annoying thing is the sainsburys vouchers witch i have still not recieved after a month off being with bt ... i speak to chat they tell me to ring i ring bt they say they dont know about it ... before anyone ask i signed up for the vouchers on activation day .. the speeds i get are a joke i get 8mbits and im across the road from the bt exchange .... bt are a nightmare and i hope anyone reading this doesnt join this crappy isp ... join sky there much better

All I can say is good luck finding any phone or broadband provider who doesn't charge monthly (or quarterly) in advance. It's the industry standard and always has been.
BT are terrible at actually delivering the Sainsbury's vouchers. If you've claimed, but haven't got them, it's time to start complaining.

Still haven't received Sainsburys vouchers and it'...

As above, I signed up, switching from Sky to BT Broadband and line rental at the beginning of August. I also completed the online form the day my broadband went live to claim the £75 Sainsburys voucher from BT and I still haven't received it!
I have had 3 "live chats" and made two phone calls at added expense and it still hasn't arrived not have I been told when it will be sent. Everytime I have had a live chat or telephoned the customer services assistant just fills in the form again which I did myself two months ago!

Hi Shellydavies81,
Welcome and thanks for posting. I can look into this for you. Drop me an email with the details. You'll find the "contact us" form in the about me section of my profile. Once I have the details we'll take it from there.
Cheers
David
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Sainsburys vouchers never arrived

I ordered a broadband package in August which was eligible for the sainsburys voucher which I applied for online shortly after but am still yet to receive it. I have emailed bt twice with no reply. Was wondering if anyone elae has had a similar problem and if they ever got there vouchers. Many thanks

Hi azaloid,
Welcome to the forum and thanks for posting!
I'm sorry for the delay receiving your Sainsbury voucher. I'm more than happy to help you find out what happened to the voucher. It's normally sent within 45 days of claiming for the voucher but I can see that you've passed that now.
Click on my username and under the "about me" section of my profile you'll see the link to get in touch with us.
All the best,
Robbie
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Still no Sainsburys voucher

Joined BT over 5 months ago but still no vouchers. Was promised 100 pound within 45 days, filled in claim form as advises but still nothing. Any idea who I contact. Sent an email but no reply.

Did you apply for the voucher after placing your order? Did you get a conmfirmation email?
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

No sainsburys vouchers

i have the same problem as many members on this site have had got in touch with bt today as had not recieved vouchers got an email reply stating that the offer was not valid between 5/3/2015 and 11/3/2015 and that because i had ordered my package online on the 8/3/2015 that i was not entitled to this offer but like others on this forum i had recieved an email stating to claim vouchers when my package went active and it was the bt advert advertising this offer that i had clicked on to get my package with no mention that the offer was not available between these dates and if it was not available why were they still running this advert ? i would consider that false advertising as it was the reason i picked bt over their competitors will await outcome to my email response to their email if not satisfied then may consider taking complaint up with ofcom or other relevant body as their was no mention about the dates that the offer was not available and having read the other posts it seems i am not the only person that has had this problem with bt

Hi hawklord13,
Welcome to the community and thanks for your post.
I am sorry for any confusion caused around your sainsbury's vouchers. I will look into this for you now.
Can you send me in your details using the "Contact The Mods" link found in my profile and I will take it from there.
Thanks,
OlgaC
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Sainsburys Vouchers

I switched from Virgin to BT and had Broadband installed and activated on 1st July. I filled in the forms to order the Vouchers the same day. They have not arrived. I have sent an email which has been ignored. Can a Mod please help me.
Thank You
Solved!
Go to Solution.

Hi wespeg,
Please use the 'contact the mods' link in my forum profile under the 'about me' section to send in your details. You can find the link by clicking on my username.
Thanks
Neil
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Can I still receive iTunes gift vouchers sent from when I had a different iTunes email

ccan I still device iTunes vouchers sent from someone when I was using a different email (they sent it to old emailmi cannot acsses anymore) thanks

If your Apple ID reflects your new email address, then those sending you iTunes gifts will need to be aware of that and use that address instead of your old one.

Sainsburys gift card debacle

Having gone round and round being shoved from department to department, sending emails, talking on the phone and doing online chats BT are still refusing to pay me what they owe me. I placed my order for the full BT package of BT Infinity 2, phone and BT TV entertainment package. At the time the voucher deal was £80 for taking out BT Infinity 2 and £70 for taking out BT TV entertainment package. I am a new customer and the order was placed on the 28/08/2014. Now a gift card turned up a couple of weeks ago which i went to use, and to my surprise and embarrassment it was for only £80 not the full £150. Unfortunately it is very difficult to prove exactly what the deal was at the time. when you place the order there is no mention of how much you have earned in Sainsburys vouchers. The common answer from BT when you finally get one is like this........
51.From 19.08.14 until 08.09.14 new to BT customers eligible for a £25 Sainsbury's Gift Card when ordering a BT Broadband package, except those ordering the online exclusive Unlimited Broadband £8/mth for 12 months package who are eligible for an £80 Sainsbury's Gift Card (with or without TV).
52.From 19.08.14 until 08.09.14 new to BT customers to eligible for a £80 Sainsbury's Gift Card when ordering a BT Infinity package (with or without TV). Existing BT Broadband customers upgrading to BT Infinity or those adding just BT TV are excluded.
Please refer to the ‘Terms and Conditions’ section at the bottom of the Sainsbury’s offer page for confirmation of this - https://www.vouchers.bt.com/offer/sainsbury
Best wishes,
BT.com Vouchers Team
Now this is all well and good but no one ever mentions the BT TV part of the deal which was £70, and BT seem to have a complete mental block on this. Tracing any info on past deals is virtually impossible but i did find this on the Uswitch website....
BT is also offering £150 vouchers with its TV Entertainment + BT Infinity 1 and its TV Entertainment + Unlimited BT Infinity 2 broadband deals.
With TV Entertainment + BT Infinity 1, subscribers receive up to 38Mb downloads speeds with a 20GB usage allowance.
They can also take advantage of weekend calls and a free YouView set-top box, and 20 extra channels on top of Freeview.
The fibre broadband package is priced at £10 per month plus line rental, rising to £22.45 per month plus line rental after six months.
TV Entertainment + Unlimited BT Infinity 2 offers the same deal on TV and home phone services, but consumers can download at even faster speeds.
Subscribers can download at up to 76Mb and upload at up to 19Mb.
The broadband deal is priced at £25 per month plus line rental for three months, rising to £33.45 per month plus line rental thereafter.
Monday, 1st September 2014
Cough up BT. This is blatent avoidance on your behalf.

As a new fibre to the home customer i am a little annoyed that in my flat there is no option other than bt and the high fees, I signed up online and was told to phone customer services as the bt website does not allow fibre to the home orders to be placed. These are handled by a seperate department with its own call centres etc..
When i ordered by phone i specifically asked do i still get my £125 voucher? I was told yes and asked several times. Knowing what bt can be like i recorded the call on my mobile.
When i finally got round to having my connection go live i went online to request my sainsburys voucher only to be told NO, i didnt order online. this came from somebody abroad who had followed the rules in an absolutestrict interpretation.
Angrily i phoned the fibre to the home easy assist team, asking whats going on, i stated i only ordered as i was told i would get the vouchers, otherwise i have been mis sold the service and wish to cancel failing this i will take you to the samll claims court.
The guy i spoke to went away and said yes, i will get the vouchers but they have to manally order them from the fibre to the home dept. and not the normal call centres or customer services team.
Fibre to the home is a seprate business within bt, most of the staff know nothing about it, are not trained to advise or assist. go straight to the fibre easy assist team and you will get somewhere.
I advise all fibre customers with fibre to the home (not fibre from the green cabinet fibre) (fibre to the home customers will know if you are one) to hold tight go to the easy assistteam when everything is up and running and you will get somewhere. Do not waste your time dealing with the standard call centres in the uk or india they dont have a clue. You wil get the vouchers just hold tight.

Sainsburys voucher / Ignorant customer service

"Hi,
I had my Broadband installed on 11/10/2013, I filled out the forms for my Sainsburys giftcard on 22/11/2013. Therefore it has now been over 70 days since installation and over 50 days since I filled in the forms.
I tried to contact BTCare on Twitter who had me fill in a form with my details and said they would contact me as soon as possible, this was two days ago and I've heard nothing. I've tweeted them again since and I've replied to the email confirming they had recieved my complaint, but still no contact.
I already had a ton of problems prior to installation with BT (cancelling engineer visits hours before they were due, engineers simply not turning up, waiting 45 minutes on the phone to customer services just to be told there was nothing they could do, my installation would have to be delayed by two weeks) so I am getting pretty fed up of being ignored and left in the dark now. The actual services (phone and broadband) are great but your customer service leaves a lot to be desired."
All of the above text is copy and pasted from my post in an existing thread about Sainsburys vouchers. Posted it at 8AM and thus far it has also been ignored.
If anybody reading this is not already a BT customer and is considering signing up for their services, take this as a warning that while their actual products are great, don't expect them to be there if anything should go wrong. It appears they routinely ignore all forms of contact and don't deliver on the promises they made in order to reel you in.

I have still had no response regarding this. I'm getting really fed up of being ignored now.
I've asked again on Twitter who replied "We're working our way towards you in our queue. Sorry to have kept you. We'll be in touch asap." That was 2 days ago and 5 days since I originally asked.
I've replied to the following email twice with absolutely no response-
"Thanks for getting in touch. We just want you to know that we've got your e-mail. Your reference number is 140111-005208
We are experiencing high volume at the moment and will be in contact as soon as possible (from an 0800 number). If you need to get in touch with us again, just reply to this email."
The only reason I got a response on this thread was because I reported my own post as "inappropriate content", surprise surpise I got a reply within minutes. Nice to see moderating your forum is higher in your priorities than actually helping customers.
Can somebody please just tell me if/when I'm going to get this **bleep** giftcard? It's a simple question really, it's not rocket surgery.

Missing Sainsburys Voucher / Topcashback

Afternoon. Like a few others I signed up for BT Infinity/TV/Phone package hoping to take advantage of the offer of £100 of sainsburys vouchers but am yet to recieve anything. Shame - would've been handy for the xmas turkey. I signed up on the 14th September, and the engineer visit was on the 8th Octover (had to do the BT TV myself as the engineerf advised he "wasn't multiskilled'). I''ve registered for the vouchers via the correct link but alas no joy.
I raised the order on line via Topcashback, which should have also entitled me to £110 cashback, but that has been 'declined by BT'. At the time of the order I had no BT products (phone or broadband), therefore couldn't be considered as renewing anything, and should only be considered a new customer. I immediately raised a ticket with Topcashback to investigate, but that's taking an age (request is with BT) so I'd really appreciate it if a moderator could look into this and the missing sainsburys voucher query.
Please let me know what information is required and how best to pass it on.
Many thanks.

Having problems with your Sainsbury's Gift Card??
If you have any difficulties claiming or receiving your gift card you can contact us online or by calling 0800 731 0286 (you'll need to select option 2).
This comes from BT website, number is UK based.
It seems BT have internally altered some orders for unknown reasons, this has meant internally different order numbers have been raised, these then don't match records for QUIDCO, TOPCASHBACK and Sainsburys Giftcards. They need to overide the system!!!!
This has sometimes been doen if the original changeover day has had to be delayed or if phone calls and broadband ended up changing over on different days.
Hope this is of some help.

Where are the vouchers?

I purchased online some Sky Broadband, mainly due to the promise of 100GBP MS vouchers.
After a month of them not arriving, I figured I'd call and was advised to claim them online sky.com/claims
I've done that and have been told by the system that the vouchers "have been successfully sent to *******@***.***"
I have nothing in my email from Sky about vouchers (I do get the regular spam from Sky with no problems, thank you)
1. Why do customers have to manually request vouchers? Is that because <REMOVED>?
2. Where are my vouchers, if you say you've sent them to me?
If I don't receive my vouchers in 2 weeks, I will talk to my lawyer. It's not about the 100GBP, it's about NOT BEING MADE A FOOL by some marketing <REMOVED>.
<REMOVED>
Moderator action - removed unfounded allegations and campaigning/lobbying as per the house rules.

The vouchers are usually sent within 10 days of being claimed and do occasionally get sent into your spam folder(its worth checking just to make sure you haven't missed the email with them attached).
I believe that Sky started to use the "claim" method instead of the auto send out option to stop people signing up and then cancelling(but still receive the vouchers due to the auto send out).
If you have definatley not received the vouchers then you will need to get back in contact with Sky(please bear in mind Sky staff do not offer any assistance via the forum).
Finally you may well find your post edited or removed entirely as the last part of your post is in breach of the forum house rules (rule 7)
7. Don't incite complaints, campaign or lobby.

My next step tomorrow will be OFCOM is this is not...

I would like to start out with, would you pay for somthing that you are not getting/promised when you sign up for BT?
As of the point of composing this post i am sat in a local McDoanlds having to use the FREE WIFI Service to run my business as BT have cut me off and they are not open Sunday!!!!!!!
I would like to first of point out that if this is not resolved by tomorrow that i will be talking this matter to OFCOM regarding the "service" that BT Provide me and the lack of customer support, failed promises and neglet to me as a customer.
When i joined BT (worst mistake switching from Plusnet) for the infinity service in August I signed up online and was told that i will have a £50 Sainsburys vouchers sent to me but it could take upto 90* days for me to recive them. I have called up 34 times to BT and the indian call centre, spoken to 4 managers, the BT Vouchers offline team. (NOTE NOT HAD ONE CALL TO ME) In January i had finally told BT that i had enough of chasing them for these vouchers and DEMANDED that they either send them to me by tomororw or I would stop paying my BT bill...
2 weeks ago BT stopped my intetrnet and phone service which i rely on to run my business, I had to call them and spend 1 hour on hold, repeat my long story for the 32nd time to an Indian call centre where i spoke to a manger who somewhat understood what i was saying
"Would you pay for a service that was promised to you when you sign up to a broadband provider"
No - He said
"So why should i pay for a service where i was promised £50 of vouchers and its been over 90 days, I have called up 34 times to BT and the indian call centre, spoken to 4 managers, the BT Vouchers offline team and still not had my vouchers.
He explained that he would personally deal with me and get the "BT OFFLINE VOUCEHRS TEAM" to contact me within 3 working days, he also explained that he could only reactivate my service if i pay, now as i run a business from home i had to bite a bullet and sink my hard earned £££ into BT's pocket.
3 days have passed and again NOTHING from this BT vouchers team, so i had to spend time on hold (I SHOULD BE WORKING) and again repeat my story ask them to check the notes and so on and so on... they then transfered me to the "BT OFFLINE VOUCHERS TEAM" where i was greeted with some snotty woman who insidted that i had these vouchers, i explained that i had not and asked them why they would not send high value vouchers as Royal Maill Signed for? she ignored me and told me that they would have to look into this and if the vouchers had been claimed for that there was nothing they could do!
So she took some information from me and told me that they would have to make some inveastergations, i have no pro blem with BT looking into the matter, but while they did i asked a simple plain question and wanted her word (Holly) that BT would not disconect me.
"I will put a note here to explain that while we are investergating your accound that your service would not be terminated due to you not paying your bill" and for anyone reading this - I wont pay as i have not had the vouchers.
It is now the 24th of Febuary and i have been cut off, i cant ring BT as they are not open on a Sunday and the number that BT tell me to call is an automated payment line LOL no chance BT.
If my service is not reconeted my BT Bill to this date wiped and a BT customer service have not made contact with me by 5:30pm 25th Febuary I will be cutting the line from BT and will be having OFCOM look into the matter on my behlaf and will be composing a story to the Daily Mail watchdog desk of the Shocking service BT provice. Id like to see if BT do have a shread of customer service left into them. Also these following questions i deman ansewrs to.
Why have i had to resort to the forums to get a answer?
Why have i had to make 34 calls to BT
Why have i not recived my vouchers
Why do BT NOT send hight value vouchers as a Royal Mail signed for?
Why have i had my service cut when i was promised it would not be whille BT look into this matter for me
Why have I had to spend so many hours on hold or waiting to speak to someone and repeat my story again and again to.
I look forward to a reply.
Regards

Been in the same boat, I had to do all the leg work myself and people constantly making excuses up for slow speeds. Turns out I was correct, now talking with the Chairman and CEO Office department to take further action upon my miserable service from BT.
Though Ofcom won't look at your case on a individual scale more of these reports will be appearing in Ofcoms hands and then will decide to step in to assert action whether this is rules and regulations, fines or even both.
Hope you get this fixed, I will also be moving ship once my contract has finished.
If this helped you please click the Star beside my name.
If this answered your question please click "Mark as Accepted Solution" below.

Infinity Shambles.

I've been waiting in my office for a phone call from a BT manager regarding my botched internet since 10:30am this morning after waiting all day yesterday for a call.
I made my original order for BT Infinity on the 14th of April, the same day I request my MAC code from my previous provider. Around about a week later I recieved a call from BT and a voicemail was left regarding my order and an email saying my original appointment had been cancelled, obviously being concerned I thought I'd try contacting BT but was told the team dealing with my call were unreachable but would contact me again in two days.
Two days later i recieved a call and was told there was a mistake made on the BT side, something to do with duplicate orders (no one could tell me the exact cause) and I was told the only way around this was to move over to BT Broadband and make the move over to Fibre (this seemed confusing as I know a few people who have moved from the same provider over to bt infinty) anyways I decided to go with what promised knowing the process would take a little longer.
I was told my broadband would be installed on the 7th of May, a compatible router would be provided to keep me going and I would be contacted on the 8th regarding a fast track Infinty Install (including my online benefits, half price for 3months and £100 of Sainsburys vouchers).
On the 7th my broadband was activated but no Router so I contacted the online support who told me a router had not been added to my order but they'd send one out ASAP for delivery on the 8th, which I was fine with (what's one more day) since I've managed to borrow a friends spare router. I also confimed there was a note on my account about the promised phone call, so I was happy to leave it there.
On the 8th I recieved no call.
After yesterday I decided to contact the online support as they'd been very helpful the day before, lucky for me I also ended up speaking to the same member of staff who knew of my woes. I was promptly called by another department who I presume were the Infinty Sales team who then tried to sell me Infinity again, without the online benefits or knowing the saga. I eventually convinced the memeber of staff to arrange a call back from a Manager, I'm still waiting but I was told it's an 8hr SLA?
While I waited I decided to call the complaints line to express my worries/ frustration and query about cancelling the order if I don't get anywhere, I didnt get an answer regarding the cancelling of my order but was told the manager would discuss these option and the member of staff took an account of what's happened since no one seems to know whats been going on. I was also made aware the router which I still have not recieved is not compatible with the broadband but the Infinity.
Anyone else had similar issues, or can reccommend what to do? I don't want to wait a further 3-4weeks to get connected, I would like the online deal I originally signed up for and I don't want to pay for the usage of the BT Broadband since I'm meant to be on Fibre.
p.s. hope this makes sense

I finally received my phone call and this is the outcome:
1. I can cancel my order/ broadband.
2. I can complete the order over the phone and wait the 3-4 weeks for an engineer but wouldn't receive all the online benefits.
3. I can complete the order online (like I did in April) and get everything I originally signed up for but I'd be subject to a prorata bill for the broadband and the same 3-4 week wait.
4. I can wait for my "call" to be escalated to the complaints department which can take up to 5 working days (Friday 16th at the latest) but I obviously can't speak to them today because they don't accept calls and they'll be finished a 5pm. I don't know what the outcome would be of this, other than adding another 7 days to my wait.
Infinity offered me exactly what I wanted, but this experience has really put me off especially since no one I've spoken to is willing to go out their way to rectify the original issue/ order.

Existing customer wished to start a new contract

Hi,
After coming to the end of the my initial 18 month contract I looked online and saw lots of great deals that BT offer new customers (6 months free, free homehub, Sainsburys vouchers, etc). So armed with this and also prices from Talk Talk I phoned BT in the hope that I could maybe upgrade my current broadband package and make use of these great deals.
I was told that the online deals are for new customers only and as an existing customer I cannot get these. The deal I was offered was more expensive than the new customer deals when you work out the monthly cost !!
I'm baffled by this as everyone knows it's easier for a company to keep a customer than gain a new one. There is less work that BT need to do to start me on a new contract compared to a new customer, I also do not need any new hardware, and yet I'm charged more !
Is this right I was I talking to the wrong people at BT?
Don't want to leave BT really but other companies offer better deals and so far BT are not interested
Steve

Hi,
I am currently on BT's standard broadband package at £13 + line rental. So thought I'd upgrade to BT infinity 1 (up to 40mb) with or without unlimited download usage. They quoted me £21.25 per month for unlimited infinity and £17.65 for the 40gb limit which was more than the current new customer deals at the time of calling.
I phoned twice speaking to different people and the both said the same
I'll try the options team tonight.
What is option3?
Thanks for your advice
Steve

Still no Sainsburys Vouchers

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