Strange email problem

I have a client who has a main BT Internet email account which works OK.
He set up a second user for his wife.
Her laptop is running Windows Vista, and the email software is Windows Mail.
It all appeared to work OK until about 6 weeks ago.
When the email software is started or the send/receive button is pressed the software asks for the username and password for the account, if these details are entered the software just asks for them again, as if they were wrong.
If this is cancelled the software reports the following error message:-
Account: 'mail.btinternet.com', Server: 'mail.btinternet.com', Protocol: POP3, Server Response: '-ERR [AUTH] Error logging in. Please visit http://mail.yahoo.com', Port: 110, Secure(SSL): No, Server Error: 0x800CCC90, Error Number: 0x800CCC92
If though she logs in via http://mail.yahoo.com, then accesses the email software it all appears to work.
I setup a new Windows 7 PC with her account details, and it functioned fully on our company network, but when it was taken to her property it performed in exactly the same way.
Any ideas please help me.
Regards,
Nigel

nigel1705 wrote:
I have a client who has a main BT Internet email account which works OK.
He set up a second user for his wife.
Her laptop is running Windows Vista, and the email software is Windows Mail.
It all appeared to work OK until about 6 weeks ago.
When the email software is started or the send/receive button is pressed the software asks for the username and password for the account, if these details are entered the software just asks for them again, as if they were wrong.
If this is cancelled the software reports the following error message:-
Account: 'mail.btinternet.com', Server: 'mail.btinternet.com', Protocol: POP3, Server Response: '-ERR [AUTH] Error logging in. Please visit http://mail.yahoo.com', Port: 110, Secure(SSL): No, Server Error: 0x800CCC90, Error Number: 0x800CCC92
If though she logs in via http://mail.yahoo.com, then accesses the email software it all appears to work.
I setup a new Windows 7 PC with her account details, and it functioned fully on our company network, but when it was taken to her property it performed in exactly the same way.
Any ideas please help me.
Regards,
Nigel
Hi Nigel.
What ISP is the company network on ? If it's not BTinternet, then sending emails from her account would almost certainly fail.
May I ask how you are connecting the W7 PC to the client's network ?
Can you say what particular anti-virus or other security packages both machines are using, because the error message received typically relates to "email scanning" or similar wording used in thos packages. That feature should really be turned off.
Another item is disconnecting the broadband, waiting for a few minutes and reconnecting (or doing a complete power cycle - removing the power for a few minutes). This should get a new IP address (some can last for weeks if the user's line is very stable). An IP address can go "stale" sometimes, causing strange errors which may manifest as mail failures or sporadic website access failures.
It is strange that it seemed to work elsewhere on another computer.
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ravenlost123 wrote:
Hi! Two times so far that I received a strange email from Skype, in spanish or something!! I'm wondering what this is all about and why the heck spanish? I'm french canadian!
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ravenlost123 wrote:
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Survey of intermittent email problems on edge

I have posted here before about my iphone having intermittent email problems. Usually when I am on the edge network it can sometimes take minutes before my phone downloads email. Sometimes it never downloads them at all. I have my account setup for imap and thought this may be do to the fact I have 100 email sub folders. However these are only for filing with no server side processing to file mail to individual folders. For the most part the issue is limited to edge network access but sometimes does happen when connected to wifi. Of the 8 or so people I have talked to who own iphones only 1 does not seem to have a problem like this. All 8 of us are on different mail servers also.
So I am curious how many others out there are regularly having issues pulling down email on your iphone? And if so is it limited to edge network access or when you are accessing your mail over wifi? Has anyone owned a blackberry and had issues like these?

I don't have a problem since I fixed it. I have 4 email accounts: 2 POP3, One IMAP and one Exchange configured as IMAP. I never have a problem retrieving email via EDGE or WiFi. Your problem description is too general to recommend a single solution, however.
Blackberrys cannot handle rich text email, so all messages are short and download quickly. On the iPhone if you have a message that contains HTML, graphics or MIME attachments they can be quite large - up to several megabytes. Clearly these will take a long time to download. The same email received by a Blackberry will only get the text version of the message, which is a couple of K.
If you are accessing an Exchange server and get "message could not be downloaded" errors, delete the account and recreate it using IMAP rather than Exchange as the server type.
If you are accessing a POP3 account and you have a primary computer somewhere powered on that periodically retrieves email the message will be removed from the server before your iPhone downloads it sometimes. The solution is to either shut down the mail client when away from the computer or change its options to leave messages on the server.
For IMAP you shouldn't see any of these problems, except that if you open a folder it retrieves messages in that folder AFTER the folder is opened; it doesn't sync folders automatically.

Strange email problem

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