Strange issue when synching information from phone...

Hi!
Perhaps this has been asked before, sorry for this.
A customer of ours uses our exchange 2010 services and uses Nokia E7 phones. The version of Symbian is Belle FP2.
Setting up an account is easy and everything seems to work and to synch correctly. However....
Whenever the customer edits an existing calendaritem e.g. additional information.. this will not be synched to exchange. Not visible in both Outlook and webmail. Changes in time, subject and location > no problem.
It's changes in the textbox which will not synch.
Does this sound familiair? Is this a bug? And more important; is there a fix?
Thanks in advance!

Anyone else has / had this problem? Ive seen it on two E7's sofar..
Tips or help will be greatly appreciated.

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