Strange problem with AAM, Alerts, and custom app

Hello
We have a custom app written by an outside vendor. There is a function of the app called merge that basically takes a template in a document library and is supposed to make a copy for editing. The function only works if the Default AAM is the internal server
name http://server1. However the alerts email links show the same thing so they do not work from outside of the network. If the default AAM is changed to the Internet URL http://sharepoint.domain.com the merge fails with error "error is The remote server
returned an error: (401) Unauthorized., url is http://sharepoint.domain.com/prm/Document Library/Templates/Test co.docx." And the alerts are correct. 
Of course the vendor says it is not their issue. Anyone able to give me some ideas? Can the Alert Template be changed to come from other than the default AAM value?
Thanks

the error ("401 unauthorized") is likely due to a LoopbackCheck.
You cannot change the email message, alerts always use default AAM.
Scott Brickey
MCTS, MCPD, MCITP
www.sbrickey.com
Strategic Data Systems - for all your SharePoint needs

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