Strange SMS problem - stumped the Genius bar
My wife and I both have 3GS phones on a family plan. We are able to send and receive text messages freely from each other and anyone else.
I can send SMS (pics and video) to her and anyone else, and she can receive.
She can send SMS to everyone EXCEPT me. At&T said it was an Apple issue after doing some manipulating at their end with no success. The Geniuses has never heard of this problem before, and I was told to reboot and restore. No change.
I upgraded to iOS4, and lo and behold, I can receive pictures and text from my wife.
I then upgraded her phone, and we are back to where we started.
There is no failure of delivery notice; it seems to send okay, but then.. nothing.
Does this scenario sound familiar to anyone?
i have the same problem, i text in arabic to overseas, but when i receive the message it shows symbols and weird letters, i have not had this problem before the ios 4, just started after the ios 4.
i went to apple store and the genius people were confused about this problem, they couldn't address it, or solve it. they end up replacing my iphone 3gs with new one, and i still have the same problem.
i believe apple engineers are not aware of this issue, i hope i can contact them so they can fix this hidden issue. any suggestions ?
thank you
Similar Messages
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My iWeb problem stumped the Genius Bar
Hello all , first post , apologies in advance for its length .
I got a problem thats really frustrating me . The Genius man in the apple shop couldn't help , he'd never seen this problem before so he suggested I try here . Here's the thing .
I've made a site for my photography with my own domain name www.davestrachan.com . Galleries up , blogging away to myself , everything was working fine for months . Until .... one day I added some more blog entries , saved but didn't upload them and switched off the mac . I opened up iWeb the next day and half the pages are either blank or show only the grey background , not just the new pages but older ones also . The welcome page & about me , all the galleries and several of the blog posts are gone .
I'm pretty new to this so I only know the basics , thats why I use iWeb because it's easy . I've tried uploading to a folder on the desktop and get an unknown Publish error . I tried deleting the iWeb preference file & even transferring the Domain.sites2 to another mac to see if it works , sadly no joy there .
Don't shout at me but I only recently learned how to back up iWeb .... yup you guessed it ... after the disaster so that options out . It's also happened a couple of times before to one or two pages in the blog but Iv'e just shrugged and redone them . This time it's obviously more serious .
I guess I'm probably going to have to bite the bullet and redo it all again , learn from my mistakes & back up lots in future , but does anyone know what's going on and how to fix it ?
Thanks .
Dave .Welcome to the Apple Discussions. Paragraph 2.3 of iWeb FAQ site has some tips on how to use some of the files from the published site in rebuilding: http://iwebfaq.org/site/iWebBackupretrieve.html. There have been a couple of posts of similar experiences, closing iWeb and when reopened the pages were empty or partially empty. I don't remember any fix-all for that. The problem sounds a lot like a problem with iPhoto, the library is good but when after shutting down and rebooting the next day it's appears empty. Fortunately there's a way to protect against that. But not with iWeb.
OT -
For the second time (I've been to the Genius Bar already once with this) my Wifi isn't working. They gave me a new iphone last time, but the new one has the same issue as the old one, I'm guessing. I've tried resetting the network but that doesn't work.
I see others have this issue too.
If this is a hardware problem why doesn't Apple fix it? Or do I just have to wait another year for another upgrade?
Currently it's not costing me anything - yet - because I've got the Apple Warranty but this is totally frustating!!! I bought the original phone (which has been replaced in July 2012. The new phone (without working Wifi) is a month old.
Will try Restore via ITunes before (I will invariably) have to return to the Genius Bar for another Iphone 4S unless someone has an ingenius solution here?..?sematson wrote:
If this is a hardware problem why doesn't Apple fix it? Or do I just have to wait another year for another upgrade?
For what reason, other than making yourself look foolish, would you ask questions that we users could not possibly answer as we're NOT Apple?
Basics from the manual are restart, reset, restore from backup, restore as NEW. Nothing more "ingenius" to suggest than these steps that Apple has outlined in the manual. If these steps don't work, then go back to the Apple store. -
I want to transfer pictures from my iphone 4 to a hardrive, but the problem is i dont know how. Can the genius bar help me with that, and can they possibly do this for me if i bring my iphone and hard drive with me there. Also if there is a cost, how much?
iOS: Importing personal photos and videos from iOS devices to your computer
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I am having a strange problem with the awesome bar
The awesome bar/location bar is no longer as awesome as it used to be. When I start typing in an address it seems like it no longer checks through my history and gives a list of possible matches but just gives the stem of an address. For example, if I type in 'goo' it will complete this to 'google.com' if I then append this with an '/a' it will complete this to 'google.com/analytics' but that's as good as it gets, as I say, no list from the history or bookmarks.
I've checked the options and also about:config and all the settings are as they should be, as far as I can tell (and I certainly hadn't changed any of them when it started misbehaving). I've also disabled all extensions and plug-ins.
It's driving my slightly bonkers because I quite often use sites with long addresses and can't remember each of the components of each address. I'd switch to using Chrome but I also use Firebug a fair bit so don't really want to do this.Hi cowtan, <br/>Sorry you are having problems with the awesome bar.
I imagine the new behaviour may be reversed by changing some pref but I have not looked that up.
Regardless of the new behaviour you seem to have some fault as my awesomebar still gives bookmarked items.
As a troubleshooting step try adding an asterisk in the awesomebar (as first character or anywhere) that should then filter the results in the dropdown list to bookmarked only items, does that work ?
* see [[Search your bookmarks, history and tabs with the Awesome Bar#w_changing-results-on-the-fly]]_changing-results-on-the-fly
You possibly have some extension interfering with the awesome bar, try Firefox in safe mode (but do NOT* at this stage try the Reset Firefox option)
<nowiki>*</nowiki>'''edit''' - personal opinion, if a user; such as you; is knowledgeable enough to use ''about.config'' the easy solution of ''FirefoxReset ''is probably not the best route, as it can have unwanted side effects that are avoidable.
* [[Troubleshoot Firefox issues using Safe Mode]]
Do your bookmarked items appear in safe mode ?
<u>Try a new Profile.</u><br/>The best method for troubleshooting this will be to set up a new Firefox profile, you can then: experiment, troubleshoot, alter settings or extensions installed in that profile without changing and potentially damaging your current profile.
* http://kb.mozillazine.org/Profile_Manager#Creating_a_new_profile
I suggest to prevent unexpected problems you
* use a sensible name such as test 2012 for the profile name
* ensure an empty folder is used & do not then rename or delete the new profile (instead add or delete shortcuts to it)
* also see http://kb.mozillazine.org/Using_multiple_profiles_-_Firefox -
What should I do; My Macbook Pro Retina 13" performing worse after a visit to the Genius Bar.
To give a little background; my MacBook is my baby. I keep it as safe and clean as I possibly can. The only damage that has come to it is a tiny dent in the left corner of the screen, when my little sister took it, ran, and dropped it on a wooden floor. It's my pride and joy, and I would never mistreat my computer. I don't loan it to friends, I always know where it is, and I do my best to keep it from dying. The only thing I do which is problematic is not shutting it down often enough; I usually keep it on for days at a time, I don't sleep much and spend a lot of time on my computer, but for such a high price, I was expecting that it could handle it. Onto the problem.
My computer was having minor problems with the trackpad and keyboard and had been since I'd bought it, but I hadn't been noticing it much until recently. I remember my mom pointed it out when I first got it and I told her she was crazy. I suspected a little hardware problem that my AppleCare would cover. When I went in to the Genius Bar, they opened up my computer and told me I had serious water damage. I was shocked as I'd never brought my computer close to water; I don't bring it in the bathroom, so no condensation, I have never spilled on it, I don't usually eat or drink around it, etc. I was given very minimal detail or explanation, simply told over and over that it was water damage, and they told me my AppleCare had been deactivated, which made me even MORE upset. The store told me it would cost almost $1000 to fix, at which point I was about to cry since that's almost the cost of my computer. I was going to wait until I got home to get an opinion from my hometown Apple Store, as they've known me for a long time and I was upset with the unhelpful service at the Genius Bar around my college.
My current problem is that I don't think I can wait until May. My computer has been acting up ever since the Genius Bar visit earlier this month, my screen is shaking and the color is going in and out, sound is acting strangely, and I'm really, really upset since none of these problems existed before my visit. I didn't feel it was a problem until recently, since it was pretty scattered and I felt like if I ignored it until I got home in mid-May, I could get it fixed then. Now, I feel as though something was jostled or screwed with while they were checking my computer and it's causing me a lot of problems, problems that are interfering with my use of this otherwise awesome device. I really love my MacBook, it's the best computer I've had, but I am at my wits end.
AppleCare is insurance, and I don't understand how they could take it away for something that I have no control over. When I bought AppleCare, I was told it would cover any damage that happened to the hardware or software of my computer, which is the whole reason I bought it! I wouldn't have wasted money on it if I knew this was a way to take the responsibility of fixing my computer away from Apple! I am beyond angry with the service I received, the "rules" of AppleCare, and the performance of my computer after the visit. I can barely type this since my screen refuses to stay still or one color! I was having absolutely no screen problems before this visit!!!
This is my last resort; I may return to the Genius Bar sometime next week for a reassessment. I am extremely upset with the service I have received and the new problems arising. This computer is barely seven/eight months old. It should NOT be having these problems. I can't help but think it was a manufacturing error and I was given an incorrect diagnosis. As a final, desperate cry for help, I thought I'd turn to the support forum for advice; is there anything you guys think I should be doing or any way I can possibly fix this problem myself/without Apple since apparently I have no insurance even though I paid $250 for problems like this to be covered?Welcome to Apple Support Communities
Hold the Power button until your Mac turns off, and turn it on again. As you tried to install a firmware update, plug the MacBook to its charger before turning it on.
Note that firmware updates are installed in the next startup, so don't worry about this, as the update hasn't been installed yet.
Respecting to other freezes, it may indicate a hardware problem. Check if the same freezes happen in the future -
Can I get my Macbook Pro just checked out and tuned up at the genius bar?
I'm having a hard time getting my questions answered. Basically I've had my Macbook Pro for four and a half years, but it's still doing mostly fine. It's just showing it's age slightly I think, with more spinning wheels than usual and odd things like the date is usually set to 1999 when I turn the computer on, but it rights itself in a few minutes. Also most the time when I plug it in it says it's not charging and I have to try multiple times. None of this is a huge deal, it's just that I really need the computer to last me preferably at least another year, so I worry about it a bit. I do take good care of it though. I'm about to move out of the country for a year, so I'd like to get it just checked out and perhaps tuned up a bit so that any problems are taken care of and it's in the best shape before I move away. I'd like to make a genius bar appointment, but the closest Apple store is a two hour drive from my home, so I don't want to go into it not having any idea how much it will cost or if they'll even be able to do what I'm hoping in the span of a single workday. I really don't want to have to drive back later to pick it up or have it sent off somewhere to be repaired, although if it does have serious problems I'd be willing to do that. I'd just like to know going in to it what the price range is likely to be like. I don't want to make the drive to the Apple store and have them tell me it's going to be a few hundred dollars just to have my computer looked over. And I don't even know if they offer that service, let alone if they can do it in a single afternoon. I've tried calling the store and conversations with the automated person really are not helpful. He just tells me to go online and make a reservation, and I can't figure out how to get my questions about cost and service answered.
Also, am I being foolish hoping my four and a half year old Macbook will last at least another year or two? I have no idea what the "life expectancy" is for these things. I know nothing really about computers at all, so forgive my ignorance.
Any help and insight is very much appreciated.The genius bar technicians can check your MBP for possible hardware problems and specific software issues that you may have. The diagnosis will be free. Any extensive repairs will not be free.
If you have minor software problems, you essentially will have to deal with them yourself. Examine these two comprehensive documents for possible problem definition and solutions. If you encounter problems that you are unable to cope with, start a new discussion and there will be persons willing to assist you in solving them.
https://discussions.apple.com/docs/DOC-3521
https://discussions.apple.com/docs/DOC-3353
Ciao. -
I have a six months old iPhone 5s that I use and have to use for work purposes, I have for a approximate battery life of seven or eight hours.
I went to the Genius Bar on five occasions and did not receive substantial help. I was told that I would have some applications crashing in the background but was unable to be told which ones they were. The phone is still on the warranty, but it's Apple tells me that it is not the hardware but my usage. I compared it to some of my colleagues and none of them has a battery problem like I do. I feel like I am left with a product that is not stand up to its specifications, and as a customer being totally left alone with a smart phone that does not even last through a workday. Any suggestions how to get through to Apple with this?? I was always very impressed with Apple's customer service and care up until now, obviously. Now Im ready to jump ship...Thought it had worked but soon found out it had not.
after further days of trying finally, solved it for me Yesterday.
turned off notifications when locked, and bingo, wow.
i have not turned off iCloud but location services are also off.
best thing to do I found was keep checking your usage, settings, general, usage, and flip down to bottom, if the standby and usage are similar there is a problem, if there is a big difference then all is ok. Just keep turning things off and on until the difference is very apparent.
something on my phone was keeping the phone alive even when turned off, and I think this was the phone repeatedly trying to update continually.
to me this is definitely down to the iOS, my wife has exactly same phone and iOS but hers doesn't have any problem and the battery lasts for days.
the guy at the Genius Bar told me to restore the phone via iTunes, not iCloud. This is because iCloud remembers the exact info from your phone and simply reinstates it when you restore, and this includes the iOS too.
when I get home from holidays that's what I'll do, or wait for iOS 8 in few weeks. But I'm so pleased I finally made it work, I was beginning to think ditch the phone and buy Samsung.
anyway anyone out there please try my final solution and let me know if it works for you? -
I can not sync my iPhone after restoring it - my computer only gives me the restore (again and again and again) option. I have no music and only a few aps now on my iPhone. Any tips before I go to the genius bar?
If you restored as new, without using a backup, and still only get an option to restore, there is a hardware problem or the phone was previously hacked (jailbroken, downgraded iOS, unauthorized unlock). Your only option is to take it to Apple or whoever provides iPhone service in your country.
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So this disc won't load. I recently bought a new ipod nano, but am unable to put songs on it without the latest version of itunes.
My Macbook Pro is 2008 and has 10.4.11 the guys at the genius bar said to upgrade to snow leopard to upgrade to lion and I shouldn't have a problem. I was told I need 1GB of RAM and I have 2GBs of RAM but the disc spits out every time after about 3 minutes.
This is my computer info, please please please help me install this disc so I can use this ipod I bought from you that I've been super psyched about using.
Hardware Overview:
Model Name: MacBook Pro
Model Identifier: MacBookPro3,1
Processor Name: Intel Core 2 Duo
Processor Speed: 2.4 GHz
Number Of Processors: 1
Total Number Of Cores: 2
L2 Cache (per processor): 4 MB
Memory: 2 GB
Bus Speed: 800 MHz
Boot ROM Version: MBP31.0070.B07
SMC Version: 1.16f11
Serial Number: W8******X92
Sudden Motion Sensor:
State: Enabled
I don't want to be frustrated with apple anymore, please help me so I can be happy with apple again.MAshmen wrote:
disc so I can use this ipod I bought from you that I've been super psyched about using.
I don't want to be frustrated with apple anymore, please help me so I can be happy with apple again.
You didn't buy anything from us.
These forums are user-to-user; no Apple staff are involved other than to moderate.
Meanwhile, I refer to you to X423424X's post. -
The battery life between charges on my iPad has plummeted to about 2 hours. The guy at the genius bar said the charge should last about 10 hours and suggested it might be an app (unfortunately I didn't have the device with me and the nearest Apple Store to me is 2 hours away). Does anyone know of apps that cause heavy drains on power? It also does not charge when it is plugged into my MacBook while I am using the iPad but it does when I am not using the iPad. I mostly use the iPad to read e-mails, play Team Lava games, read books through iBooks or Kobo and the ABC Player. Any thoughts would be greatly appreciated! Thanks!
Restore is about the only option left, short reinstalling the whole thing as new.
Before you restore, go to I tunes and turn off automatic sync. Then plug the machine in. Upload any photos that you have taken with the pad into I photos, or where ever you keep your pictures. Then, in I tunes, transfer any purchases.
If any apps or purchased music get lost in the process, you can download them again for free.
You do not want to make a backup of what you have on the pad now. If you do, when you restore, you will simply recreate the same problem.
What you want to do is restore from a prior backup. Do that.
Then run the system status app and see what the CPU numbers look like. If they are ok, then you can start to re add apps until the problem shows up.
If this does not do it, then the last step is to set the pad up as new. Check the numbers, then add the apps and settings back one by one. While it is likely to be an app, it may be a setting somewhere. -
Photoshop CS5 update doesn't fix artifact problem in the menu bar !
Hi to all,
I've installed the new update (december 7) recommended by Adobe, but that doesn't fix the Artifact problems in the menu bar !!!
More, with my Windows 7 Pro (French language), Photoshop CS5 video pilot create artifacts in the menu bar in several situations.
With Windows classic Theme chosen, theme management disabled:
1. Opening a photo and applying a filter (especially Noise Reduction).
2. Opening a photo and changing some preferences.
3. Opening a photo with Windows 7 File Explorer working cause the pilot to crash with a black screen, ans followed by a message saying that Win 7 has recovered the video pilot.
To suppress most of the problems, I need to Activate "Themes" and choose an Aero theme or the Basic Theme.
I also need to activate some items that slow the PC !
Very strange !
Could someone help, me please ?
Have a Nice Day.
ThierryYes, I've an Asus ENGT220/G/DI/1GD3, tried Windows default pilot, 2009 Asus pilot "nv19045_Win7Vista64.zip", and 2010 latest version "nv25919_Win7Vista64.zip", no change !
More, I've exchanged the video car by a "monster" ENGTX465 with it's driver, NO CHANGE !
So what to do ?!
Help, please ! -
I have an older model MacBook that all of a sudden just stopped working. I originally got the apple logo but it would load no further than that. After reading other posts I tried the Command-Alt-P-R reboot option. It worked a few times and I was able to reboot the computer but now it just loads to an all white screen. I took the computer into the Genius Bar at my local Apple store and the "genius" did not even try to turn on the computer or look at anything. He just suggested I try to sell it on ebay for the parts and purchase a new computer. He said it was pointless to do anything else. I was pretty disappointed by this response especially since he didn't even look at the computer at all. Just hoping someone has a suggestion as to where to go from here!
Thanks for the help.Put your install DVD into the optical drive (CD/DVD drive) and reboot. Be sure to either use the disc that came with your Mac, or, if you installed a later Mac OS X version from disc, use the newer disc. As soon as you hear the boot chime, hold down the "c" key on your keyboard (or the Option Key until the Install Disk shows up) until the apple shows up. That will force your MacBook to boot from the install DVD in the optical drive.
Or if you are running 10.7 Lion, boot from the recovery partition (Command +R on boot) and use Disk Utility to repair your OS 10.7 partition.
When it does start up, you'll see a panel asking you to choose your language. Choose your language and press the Return key on your keyboard once. It will then present you with an Installation window. Completely ignore this window and click on Utilities in the top menu and scroll down to Disk Utility and click it. When it comes up is your Hard Drive in the list on the left?
If it is, then click on the Mac OS partition of your hard drive in the left hand list. Then select the First Aid Tab and run Repair Disk. The Repair Disk button won't be available until you've clicked on the Mac OS partition on your hard drive. If that repairs any problems run it again until the green OK appears and then run Repair Permissions. After repairing use Startup Disk from the same menu to choose your hard drive for restarting from your hard drive.
If your hard drive isn’t recognized in Disk Utility then your hard drive is probably dead. -
Will the Genius Bar install Snow Leopard and Aperture 3 for me...?
I have an iMac 20" Core 2 Duo with Leopard. RAM is maxed at 3GB. All my data is backed up on a external HDD using Time Machine.
I need upgrade to Snow Leopard in order to get Aperture 3 (which I need in order to read RAW photos from my new camera).
Anyway, ever since I upgraded to Leopard I haven't been thrilled with my iMac's performance (I did the quick upgrade instead of the complete rebuild). So I want to wipe it clean this time and start over with a fresh install of Snow Leopard. The iMac is 3 years old now, so I think it's time for a fresh start.
I'm not comfortable doing this myself. Will the Genius Bar do this for me? I'm happy to buy the Snow Leopard and Aperture upgrades. But will the Genius Bar charge me? Or will they do it for free since I paid them already for the software?
Thanks for your help!I do not know if they would do that or not; I believe there is a maximum time limit for a Genius Bar appointment and these kinds of installs may take longer than that. And, it is truly easy to do; your performance problems may not have had anything to do with the OS, but possibly some incompatible third party software or some other corruption. So, I'm not trying to change your mind, but if you want to try it yourself, there are a lot of people here who'd be able to walk you through it.
Now, another idea: did you know that iPhoto supports RAW formats? You can find many help articles like this one by going to Apple support and typing iPhoto RAW into the search field:
http://docs.info.apple.com/article.html?path=iPhoto/6.0/en/hlp331.html -
My iPhone 4s socket for the headphones does not connect with the headphones' plug unless I push it in hard and hold it there. If I take my finger away, the outside world hears my music, but I can't hear it through the headphones. Is this a defect in the socket? Do I have to visit the Genius Bar? (I think I do, which would be pretty disappointing for a phone that's only a week old.)
I am having the same problem. Just got my phone 5 days ago! Just tried headphones tonight after I got Netflix and Pandora apps. I'm pretty peeved... tried 4 different pairs of earbuds and headphones. Going on a work trip in a week and really wanted to be able to use this new toy! Seems like it's a hardware problem. Did you get anywhere, cindyao?
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