Suborder closing issue affecting KPI of Main order

Dear All,
We are facing one issue support service creates one work order after inspection say HVAC malfunction after inspection Now there are two different work centers they do work so two sub orders are creating one for Mechanical & the other for Electrical.
But when we create two suborders in sap
These two people Mech ,elect they take too much time to complete the work orders so that main work order cannot be closed .
It is affecting the KPI for Main work order work center which is having duty of inspection only .
Can we make some control in the system or else any other process we can suggest
please advice
Regards
pratap

Hi,
You can close the main order even if sub-orders are still not yet completed. There is a message issued at technical completion, this can be customized as warning or error. If only a warning then completion of main order will be allowed.
Plant Maintenance and Customer Service - Maintenance and Service Processing - Maintenance and Service Orders - Message Control
Test to get the exact message number.
-Paul

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