Subscription and charge a fee

I have promo subscripsion - "whole the world without restricions", one month for free.I activated subscription on 26 of July.When I am calling to mobile phone (UK, DE) payment is taken for my call from pool "money on account".I don't know why?And I can't connect with support by chat (chat not working) to explain the situation.

Hello.
Your account shows that you are calling cellphones in several countries. Please note that only calls to landlines in those countries are included in the Unlimited World Subscription.
With your Unlimited World Subscription you can:
Call LANDLINES AND CELLPHONES in: Canada, China, Guam, Hong Kong, Puerto Rico, Singapore, Thailand, United States.
Call LANDLINES ONLY in: Andorra, Argentina, Australia, Austria, Belgium, Brazil, Brunei, Bulgaria, Chile, Colombia, Costa Rica, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Guadeloupe, Hungary, Iceland, Indonesia (Jakarta), Ireland, Republic of Ireland, Israel, Italy, Japan, Korea, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Morocco, Netherlands, New Zealand, Norway, Panama, Paraguay, Peru, Poland, Portugal, Romania, Russia, Slovakia, Slovenia, South Africa, Spain, Sweden, Switzerland, Taiwan, Turkey, United Kingdom, Venezuela.

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How on earth do you contact someone to cancel Skype and a subscription. I did manage to cancel the payment for the account I hope. But I can not find where to send an email to cancel my subscription and account. This is the hardest site I have encountered to find information.My account is betty.chappell2 and I have not used any minutes on it at all.

Hello M Luiz,
please don't forget here we are users like you, not Adobe's employees. You have to contact Adobe's customerservice. Here some links about the terms of notice:
Adobe - Subscription Terms and Products One of them I could find only in German language:
https://store2.adobe.com/cfusion/store/html/index.cfm?event=displayProduct&categoryOID=696 9052&store=OLS-DE
and there I found (translated from german website):
After purchasing a subscription for Adobe ® ExportPDF the fee after each month (for a monthly subscription) or year is automatically drawn (for a annual subscription). You can terminate at any time your subscription on the page "My Account" under "Manage Subscriptions". To do this, click the option to terminate the contract in addition to the subscription in question. The subscription is then valid until the next due date for fees. After no more usage charges will be collected. If you want to set the service and your account with immediate effect, please contact the Adobe Customer Support Department.
https://store2.adobe.com/store/de/popup/software/acom/customer_service.html
Hans-Günter

I have subscribed to Adobe Export PDF for one year and paid the fee per my credit card. I just received an sms to inform me of the amount of R230.61 was deducted today by Adobe Systems Software. I did not request to renew for another year.

I have subscribed to Adobe Export PDF for one year and paid the fee per my credit card. I just received an sms to inform me of the amount of R230.61 was deducted today by Adobe Systems Software. If you have charged for another year, please cancel that service and refund me as I did not request renewal for another year. I don't find this service very useful as documents converted to Word is not really usable when trying to do changes and amendments to the document.
Please confirm.
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082-334-6786
Email: [email protected]@

Hi,
I have cancelled your Export PDF subscription for the order no.AD001162465AP..
Your refund no.is 66181102.
You will get the refund in 7 business days.
Regards,
Florence

Cannot change payment method on subscription and C...

I am posting the transcript for the 45 minute chat I just suffered through. I simply needed to change my credit card as the old card had been replaced due to a security breach. Others on forums have complained about this issue but this is a stellar example of Skype's poor business and customer service practices. You are now chatting with 'Laarni M'. Laarni M: Hello! Welcome to Skype Live Support! My name is Laarni. Laarni M: If incase we got disconnected, simply click on the Chat Support Link and you will be reconnected to us in no time. Laarni M: https://support.skype.com/support_selection. Laarni M: With that being said, how may I help you? [Removed for privacy]: I need to update my credit card information because the credit card I have on file is expired. The update payment page does not give me the option to enter a new credit card. I started to delete my old card so I could add a new one, but I got an error message saying I must cancel my subscription before removing my credit card. Laarni M: Oh! [Removed for privacy]: I have a subscription already. [Removed for privacy]: I have had it for years. Laarni M: I am sorry to hear that you are having problems with updating your credit card. Laarni M: I will be glad to help you with this. Laarni M: To start with, can I have your Skype name and your name so that I can address you properly? [Removed for privacy]: I have already entered that information to begin this chat. It is required. Laarni M: I understand. [Removed for privacy]: the Skype name is [Removed for privacy] and my first name is [Removed for privacy] Laarni M: I just need to verify it. Laarni M: Thank you, [Removed for privacy]. Laarni M: Nice to meet you. Laarni M: Let me just pull up your account. Laarni M: Anyway how's your day so far? [Removed for privacy]: OK, I have found it. Apparently I am forced to buy Skype credit in order to change my payment to a new method? This is ridicuous. Laarni M: I am now pulling up your account, [Removed for privacy]. Laarni M: Thank you for waiting. Laarni M: Yes, that is correct. In order to change your payment method you need to either wait for your subscription to expire so you can purchase using the new card or you can buy Skype Credit. [Removed for privacy]: Now that I have bought 10.00 of skype credit and added the new payment information that way, it is appearing in my payment settings and I can delete the old card. But again, this is the only way to add a new payment method, which is very wrong. Laarni M: I am sorry if you feel this way, [Removed for privacy]. [Removed for privacy]: Oh, just lovely. I just tried to delete the old card and I have the same error message that "this card is being used to fund your Unlimited US and Canada 12 months. If you want to delete this card you have to cancel your subscription first." Is this some kind of nasty way of forcing me to lose my unlimited subscription? Laarni M: I see. Laarni M: Because the best way to add a new payment details is for you to let the subscription linked to the credit card expire first. Laarni M: After that, you can reactivate your subscrption using the new credit card. Laarni M: That is the best thing that I can recommend, [Removed for privacy]. [Removed for privacy]: I went into change payment settings and changed the payment method to the new card. The page saved and said it had changed the setting. But then I went back in and it had not. It still defaults to the old card. I still get the "cancel subscription" message when I tried to delete the old card again. Laarni M: Yes, [Removed for privacy]. [Removed for privacy]: I can't let it expire or it won't pay for my subscription in August. Anyway the card will not expire. It was replaced due to a security breach at the issuing bank. Laarni M: Because you really need to let your subscription expire first by cancelling it before you update your card. Laarni M: I see. [Removed for privacy]: Why would I want to do that when I probably won't be able to get the same plan? I have had that unlimited plan for years. [Removed for privacy]: I am certainly not cancelling that plan. Laarni M: I understand, [Removed for privacy]. [Removed for privacy]: This is really insane, you know. One should easily be able to update payment information when a card needs to be changed. [Removed for privacy]: I had this same problem last year, but there was a workaround. If you do not know what the current workaround is then please transfer me to a supervisor who does.l Laarni M: I understand, [Removed for privacy]. [Removed for privacy]: I doubt that you do understand. Since the forums indicate this is an ongoing problem, I am forced to assume this situation is intentional and is a way of forcing people to give up older and less expensive plans, and that you are fully aware of that. Laarni M: I am sorry but as much as I want to help you, we can't do anything but to let the subscription expire first by cancelling it before you update the credit card. [Removed for privacy]: I need to speak to a supervisor, please. Laarni M: I am sorry but as of the moment, my supervisor is engaged to a different activity. [Removed for privacy]: I am sorry but that is not the case. That is just what you have been told to say. I can continue to open new chats and waste representative's time for hours, or you can arrange for me to communicate with a supervisor. Laarni M: I am sorry for the inconvenience caused you. info: Your chat transcript will be sent to [Mod edit: Please do not include personal/private information when making a public post. Thanks!] at the end of your chat. Laarni M: I understand that it is really important for you ad upon further checking, we can try this step that may work for you. Laarni M: Do you have another browser aside from the one that you are using right now? [Removed for privacy]: Yes, I do Laarni M: Great! Laarni M: Internet Explorer would be the best. Laarni M: Can you please open it and go the link that I will provide to you? [Removed for privacy]: It is already open, please send the link Laarni M: Alright. [Removed for privacy]: I still do not have the link. Laarni M: Once you click on the link, and click Skype credit, please do not forget to click the change payment method when you buy Skype credit. [Removed for privacy]: I still do not have the link Laarni M: I am sorry for the delay, I am just having a system error as of the moment. Laarni M: But on your end, you can go to the page where you can buy Skype credit. Laarni M: By the way, there are 2 cards saved on your account. Laarni M: May I know the last 4 digit of the card that you want to use? [Removed for privacy]: 1591. And yes, I already explained to you that I bought Skype credit (which I do not need as I have a subscription!!) just to add the new credit card. Laarni M: I see. Laarni M: I can delete first the old credit card saved on our system. [Removed for privacy]: Please do that, but do NOT delete or cancel my subscription when you do this. Laarni M: Alright, [Removed for privacy]. Laarni M: Thank you for patiently waiting, [Removed for privacy]. [Removed for privacy]: I hope that what you are doing is successful. Laarni M: Please hang on, [Removed for privacy] as we are still doing some workaround for this. Laarni M: We are also getting an error doing this. [Removed for privacy]: That is not confidence-inspiring. Laarni M: I am sorry if you feel this way. [Removed for privacy]: I imagine that anyone would feel that way. Laarni M: Thank you for waiting, [Removed for privacy]. Laarni M: Here's what we can do to help you now, [Removed for privacy]. Laarni M: We really need to cancel your subscription so it will cancel the recurring payment. Laarni M: This does not mean that the subscrition will be cancelled. Laarni M: You can still use your subscription until the end of the billing period. Laarni M: So once we cancel your subscription now, you can try to go to the payment settings and update your credit details. Laarni M: Is everything okay? Haven't heard from you in a while. [Removed for privacy]: I am sure that you realize this is unacceptable. I am very surprised that you would suggest this as a solution. As I stated above, I am well aware that this is a method Skype is using to force people to give up better subscriptions. I will not be forced to accept a suboptimal subscription by this method. I am also aware that a supervisor can correct this problem in the system by hand. Please put me in communication with a supervisor. Also--I have ALREADY updated my credit details as I explained above. You or a supervisor simply need to change the subscription payment method to the new card that is already on file. Laarni M: I understand where you are coming from, [Removed for privacy]. Laarni M: But I am trying to help you with giving the best solution for this. [Removed for privacy]: We are going in circles. I have been on this chat for 45 minutes trying to get a simple payment method change that with any other company, I could do by myself online in two minutes. You are not offering me any kind of solution at all. You are insulting my intelligence by claiming that the payment method cannot be replaced. Laarni M: I am sorry if you feel this way, [Removed for privacy]. [Removed for privacy]: Please stop this. The system is clearly set up to block a payment change. A supervisor can override this and that is what I expect you to arrange. Laarni M: But as of the moment, there is no available supervisor. [Removed for privacy]: Please do not tell me things that are not true. [Removed for privacy]: Please connect me with a supervisor. Laarni M: And If I will transfer you to my supervisor, he will give the same information that I provided to you. Laarni M: This is because it is the only workaround for this, [Removed for privacy]. Laarni M: You do not need to worry, cancelling your subscription is just cancelling the recurring payment or auto renewal. [Removed for privacy]: He may, but if he does, he will also be stating something that is not true. It is always possible for a supervisor or manager to make changes in the system. Laarni M: You can still use your subscription until the end of the billing period. [Removed for privacy]: I'm sorry, but in August when the billing period ends, I will receive notification that my subscription has cancelled due to non-payment and that I must choose a new plan. That is what I do not want. Therefore your solution is unacceptable. I have stated this clearly. Laarni M: I am sorry [Removed for privacy], I really want to help you but this is only the work around or soultion that we can do. [Removed for privacy]: Then apparently after 8 years, I will be searching for new phone service. I am very sorry that this is the case. Laarni M: If the auto renewal will cancel, you can still reactivate your subscrition and that time, the new payment method will be use for that subscription. [Removed for privacy]: Do I have your word that I will be allowed to keep the same plan with no changes to my subscription? Laarni M: Yes, [Removed for privacy]. You can still reactivate the same subscription. Laarni M: You do not need to wory about this. [Removed for privacy]: If that is not the case I will be cancelling. And Skype needs to change its payment method practices. This is very poor customer service. I will be going on every forum I can find and posting a poor review of the service. This is a shame since I have been a loyal Skype customer for more than 8 years. I was a customer when Skype was the only internet phone company in business. info: Your chat transcript will be sent to [Mod edit: Please do not include personal/private information when making a public post. Thanks!] at the end of your chat. Laarni M: I am sorry if you feel this way, [Removed for privacy]. Laarni M: Thnak you for being loyal with Skype.

Well, it happened again. This time I'm done with Skype. A ten-year customer, and they've finally worn me down and worn me out. Yes, after 30 minutes of constant escalation, requesting a supervisor, and finally threatening to walk, they offered another annual contract at 6 cents more a year. But at the cost of making me sign up all over again, and after wasting my time both last year and this year. And I am DONE. I will use my remaining Skype credit for the few online teaching video conferences I have to do, but no more subscriptions. Bye, Skype. I would provide adjectives for how horrible your customer service is, but they would all be profane.
Transcription of today's chat:
Close chat
info: at 18:59:56
Please wait for an agent to respond. You are currently '1' in the queue.
info: at 19:01:56
All agents are currently assisting others. Thank you for your patience. An agent will be with you shortly. You are currently '1' in the queue.
info: at 19:01:58
Privacy Statement
You are now chatting with 'Gian C'.
Gian C: at 19:02:11
Hello! Welcome to Skype Live Support! My name is Gian. If incase we got disconnected, simply click on the Chat Support Link and you will be reconnected to us in no time.https://support.skype.com/support_selection .
Gian C: at 19:02:11
With that being said, how may I help you?
Customer: at 19:02:24
I chatted with an agent 2 days ago re: failure to apply my credit card to my subscription. He said it was taken care of and my online account should show the subscription renewed in 24 hours. it is still not renewed.
Gian C: at 19:02:41
I am sorry to know that
Gian C: at 19:02:47
What is your Skype name?
Customer: at 19:03:49
customer
Gian C: at 19:04:04
Thanks
Gian C: at 19:04:08
Let me check the account
Gian C: at 19:05:50
Thank you for patiently waiting
Gian C: at 19:06:07
Is this for the Unlimited Us and Canada?
Customer: at 19:06:13
yes
Gian C: at 19:07:12
I see
Gian C: at 19:07:23
Can you go to this site right now?
Customer: at 19:07:30
i'm there
Gian C: at 19:07:33
http://www.skype.com/en/
Gian C: at 19:07:39
https://www.skype.com/en/rates/?nu=subs-calling
Gian C: at 19:07:49
Look for Unlimites Us and Canada
Customer: at 19:07:58
why?
Gian C: at 19:08:21
Just want to make sure if repurchasing the subscription would be avaialble
Customer: at 19:08:36
I was told last year that it would be available. And two nights ago.
Gian C: at 19:08:36
That is the best work around to get the subscription back using the new card details
Gian C: at 19:08:45
I understand
Gian C: at 19:08:53
Can you please go and check it first
Customer: at 19:08:59
No, thank you. Please just apply my card. This is what happened last year.
Gian C: at 19:09:02
So I can assure the resolutiong
Customer: at 19:09:34
The subscription shows that it expires today. It is on my account. Simply renew it with the card information that is also on my account.
Gian C: at 19:09:40
Can you help me on this to solve your issue please?
Gian C: at 19:09:53
I understand
Customer: at 19:10:02
You have directed me to your sales site to search for the plan I already have all over again. I have no time for this.
Gian C: at 19:10:06
However the time you change the card did not worked on the system
Gian C: at 19:10:15
That is why the renewal did not push trough
Customer: at 19:10:41
It didn't work last year either because the system is a mess. But a rep fixed it last year. If you cannot do this please pass me to a supervisor.
Gian C: at 19:10:59
ok.
Gian C: at 19:11:19
Before we do that, can you please try to check if the subscription is available first.
Customer: at 19:11:40
I do not understand how you expect ME to check if a subscription is available!
Customer: at 19:12:04
The subscription is ON MY ACCOUNT AND SAYS IT NEEDS TO BE RENEWED.
Gian C: at 19:12:09
Basically it is simple
Gian C: at 19:12:10
Go to this website
Gian C: at 19:12:10
https://www.skype.com/en/rates/?nu=subs-calling
Gian C: at 19:12:10
Click on U.S.
Customer: at 19:12:16
Please pass me to a supervisor.
Gian C: at 19:12:20
Then check if US and Canada is part of the list
Gian C: at 19:12:39
Before I pass you to our supervisor
Gian C: at 19:12:47
Let me give you a heads up on your case
Customer: at 19:12:57
it is there for $2.99 per month. I have a locked in annual charge for that subscription for $29.99. Not $36.00.
Gian C: at 19:13:11
I see
Gian C: at 19:13:28
Thanks for the information
Gian C: at 19:13:38
When did you change your card detail? For this subscription?
Customer: at 19:15:08
Last year. At which time the system refused to remove the earlier invalid card and charge the 2nd (correct) one. This year the system allowed me to remove the old card. The rep 2 days ago told me the card was fine. When I looked at the detail this evening, the expiration date was missing, so I filled it in. The rep said NOTHING about this two days ago. Frankly I think Skype is trying to sabotage my re-order to try to force me off of my annual plan and onto a monthly. I will not do it.
Gian C: at 19:15:13
Thanks
Gian C: at 19:15:48
Just to make sure we will be solving this issue, can you please provide me your call back number
Customer: at 19:15:59
You do not need to call me.
Gian C: at 19:16:07
Just incase this chat got disconnected so our supervisor can call you
Customer: at 19:16:19
(###) ###-#### (REDACTED FOR PRIVACY)
Gian C: at 19:16:25
Let me get you our supervisor as you have requested
Gian C: at 19:16:29
Thank you
Customer: at 19:25:17
?hello
Gian C: at 19:27:42
I will get back to you once the Supervisor is ready to take this chat. For a moment
Gian C: at 19:27:50
Sorry to keep you waiting
Gian C: at 19:28:08
Our Supervisor is still engaged with the call
Gian C: at 19:28:10
Anyway
Gian C: at 19:28:20
Here is what we have found out on the subscription
Gian C: at 19:28:41
The renewal has passed already, so we can't renew it manually other than repurchasing the subscription
Gian C: at 19:28:54
Checking the price of the subscription
Customer: at 19:28:59
It has not passed yet. it expires 5/7. Today is 5/6.
Gian C: at 19:29:12
Let me give you a heads up
Gian C: at 19:29:39
Auto-renewal only happens once. And that is 3 days before the subscription expire
Customer: at 19:30:09
I give up. This is done. No subscription. Of any type. And I have been a Skype customer for over 10 years. Goodbye.
Gian C: at 19:30:23
I am sorry if you feel that way
Gian C: at 19:30:34
I am explaining to you all the things you need to know
Gian C: at 19:31:27
But you refused to listen nor cooperate. As much as I wanted you to get your subscription back. However it is within your call if you want to follow my advised to get this resolved quickly
Gian C: at 19:31:47
The new subscription prices is just 30.50USD for 1 year
Gian C: at 19:32:12
It is just few cents higer compare to the old price $29.99
Gian C: at 19:32:37
I hope that won't be a problem for you to get the 12 months subscription for the Unlimited US and Canada.
Customer: at 19:32:51
This is flatly ridiculous. The rep 2 days ago told me this was taken care of. Now you tell me it is not, keep me on chat for 30 minutes, make me look up subscription prices on your OWN website, and then tell me my subscription has expired when it has not. Yet I am the one being called uncooperative.
Gian C: at 19:33:02
If the auto renewal failed because of card used
Customer: at 19:33:05
That is a problem. I will not resubscribe. I don't care that it is only 6 cents a year more.
Gian C: at 19:33:21
Then Repurchasing the same subscription will be best to get it back
Customer: at 19:33:30
That is not why. If Skype did not have the information required I should have received an early email. I got SEVEN EMAILS IN ONE DAY INSTEAD.
Customer: at 19:33:42
The 7th one said the subscription was cancelled.
Gian C: at 19:34:05
That is the notification sent by Skype to tell you that we are still trying to accept the payment
Customer: at 19:34:30
It makes no sense to notify a customer every two hours on a SINGLE day, but not before.
Gian C: at 19:34:33
6 times the sytem try to renew the subscription
Customer: at 19:34:43
Yes. ON the same day. None on any other day.
Gian C: at 19:35:01
If only there is no problem with your card then the subscription should renew without a problem
Customer: at 19:35:10
You expect people who are at work to sign in from their work PC for personal business and renew within 8 hours. Ridiculous.
Gian C: at 19:35:08
Yes correct
Customer: at 19:35:12
I am done.
Gian C: at 19:35:10
As I said
Gian C: at 19:35:30
3 days before the subscription expire is the only day to renew the subscription automatically
Gian C: at 19:35:32
That is how the system works
Customer: at 19:35:34
As I said, the rep 2 days ago told me the card was fine but would take 24 hours for teh change to apply to the syste.
Gian C: at 19:35:37
It is part of the terms of use
Customer: at 19:35:43
Read what I said.
Gian C: at 19:36:01
Yes I already documented this case and I already escalated those previous representative
Gian C: at 19:36:08
For providing you false information
Customer: at 19:36:12
The terms of use don't say you bombard people with emails every 2 hours on a single day.
Customer: at 19:36:44
And then cut them off at the end of the day. When their subscription has not even expired yet. And then tell them it's their own fault their card didn't work. When they were told it was fine.
Gian C: at 19:36:50
The email notification is our way to make sure customer will be notified that they need to renew the subscription to avoid this kind of issue
Customer: at 19:37:07
Then why not send it once a day for six days instead?
Customer: at 19:37:13
that would make a lot more sense!
Gian C: at 19:37:38
Here is the thing Kim the system works that way for 10 years already
Gian C: at 19:38:12
And only few customers are having this kind of issue, common issue was cause by problem with the card associated to the subscription.
Customer: at 19:38:18
See this? this was last year:
Customer: at 19:38:20
http://community.skype.com/t5/Rates-and-subscriptions/Cannot-change-payment-method-on-subscription-a...
Gian C: at 19:38:26
Ok
Customer: at 19:38:45
You'll get an update on that thread, believe me. Which will make it clear why I'm done with Skype.
info: at 19:38:52

I was not aware of the automatic renewal of subscriptions and was chareged on 4/27 for another year of The Daily. How do I cancel the suscription and get reinbursed? I have recently found how to manage and shut off future renewals. Can i get a refund?

I was not aware of the automatic renewal of subscriptions and was charged on 4/27 for another year of The Daily. How do I cancel the suscription and get reinbursed? I have now shut off automtatic renewals. It would have been nice to know it was there to begin with!

Edge has very clear restrictions, one being that you must have 6 months of clean payment history which you don't. Either wait until April 14, or good luck at Sprint.
I am unsure how it can be determined the payment mix up was the fault of CS, but regardless, the mix up was done. There can be any number of reasons why a payment could be missed without any fault on your part, however you are still the responsible party for the account and must live with the repercussions.

I've made a subscription and I still can't call to...

Hello.
I've made a 60 m subscription to Netherlands, to telephones and mobiles. The payment was confirmed and I received the message on skype that the order was delivered. I can see the subscription on my personal page in the subscriptions but when I try to make a call it don't allows me and show me the message that I need to charge my account or make a subscription to Netherlands. (When I already have).
I need very much to be able to make this calls in the next days. I have paid again a subscription and the same problem continues.
And a few days ago I received a "gift" of 20 m world calls and I can't even use that too.
And the link of the page for contact skype support is not working.
Anybody can help?

Hello and welcome to the Skype Community.
Your account shows that you have already used up your full 60 minutes entitlement for your current billing cycle. Your next cycle starts on May 10th 2015 when your next 60 minutes allocation will be added to your account.
To continue calling until then please Buy Skype credit
TIME ZONE - US EASTERN. LOCATION - PHILADELPHIA, PA, USA.
I recommend that you always run the latest Skype version: Windows & Mac
If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

Subscriptions and payment information would not ca...

I kept getting an error when trying to cancel my subscriptions and remove my payment information. I was finally able to today after several payment attempts (kept getting the error screen). Also, my card was charged again even though I did a one time payment last time (somehow it was not on recurring, but it was still charged). How do I get this fixed?

This just happened again, and I had cancelled the subscriptions last week. Someone please help!

Vendors Charged Bank Fee

Hi Everyone,
We have employees set up as vendors and there is one company code that when we pay the vendor they are also are being hit with a bank fee.
There is supposed to be an area somewhere in the config that I should be able to check a box that will say we will take all the charges for the payment run so the vendor does not get charged.
If anyone knows where this config lives it would be much appreciated.
Many Thanks to All!
Gerardo

Hello,
This very much depends on the country in which you're conducting business. Within the EU, as long as you're paying from an EU bank account to an EU bank account and provide IBAN and SWIFT, no additional fee should be incurred. In the US, we solved this by moving to paying our vendors through ACH. In international wires, there is usually a payment instruction to set the cost allocation as either "BEN" (Beneficiary), "SHA" (Shared), and "OUR" (Our cost). However, I have experience that US banks will still charge a fee to the recipient, even if the cost allocation instruction is set as "OUR". There, it often depends on the type of account a customer has with their bank.
Hope this helps,
Jacco

Deploy multiple websites under basic or standard account and charge individually as per site usage.

Hello Everyone,
I want to host multiple website under one basic/standard account and charge the individual clients as per their site usage, so my question are:
Can I host multiple websites under one basic/standard account?
How can I see billing for each client website or is there any way to check billing per website?
Can I create co-administrator on the basis of websites so that he can manage only his website?
Thanks, Dilip

Hi Dilip,
Thanks for your posting!
I am not sure that I totally understand your question. From my understanding, I think you may want to charge the every websites separately by their usage. And the meaning of "host multiple websites under one basic/standard account" is that you
want to host your multiple website on one basic/standard pricing tier.
>>Can I host multiple websites under one basic/standard account?
The answer is yes. Firstly, I recommend you refer to the pricing details (http://azure.microsoft.com/en-us/pricing/details/websites/). For each pricing tier, all of them have the
description about the limit of website number. For basic and standard tier, they are no limit of website number.
>>How can I see billing for each client website or is there any way to check billing per website?
Currently, Azure don't support this feature about check every website billing on one pricing tier. But Azure can show every websites usage about every metrics and the consuming information . You could check the usage on the new preview portal. And Azure
billing item details, I suggest you can see this documents(http://azure.microsoft.com/en-us/support/understand-your-bill/). The billing item don't include every websites
billing.
>>Can I create co-administrator on the basis of websites so that he can manage only his website?
Co-Administrator is users for your Azure subscription. They have the permission for all of your services and included websites service. If you want the user only can manage his website on Azure portal, the one approach is that you can create the new
subscriptions for each users. They can use their subscription to manage their service. The other approach is that you can use the Azure VM . And you can add the permission for users. And your users can login on VM using RDP.
Regards,
Will
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BT's misleading marketing & and charging systems

I have been a BT customer for 9 years, upgraded to package 3 of BT Broadband three to four years ago - I was recently made redundant therefore am now self-employed working from home. Last year I was having significant problems with my BT Hub phone, and despite signing up for a new contract the BT Help desk were unwilling to provide a working BT Hub phone until I finally contacted the CEO's office and media team, which finally resolved the matter.
My quarterly bill has gone from around £100, to £163, to £357, to £439, to the last one of £560, and according to BT I have only myself to blame - most of the calls are to landlines in the UK (again as I'm now working from home) and while there is a package available for £5 a month to have unlimited UK phone calls, at no point in any communication from BT has there been a suggestion to change plans, even when I signed up for a new contract. As my billls have escalated dramatically, especially the last two, I have reviewed in detail and fixed MY mistake which has cost me HUNDREDS of pounds (how is it BT's pricing allows longterm customers to continue on a package obviously not correct for their usage?) - MORE IMPORTANTLY, in reviewing my bill I also learned:
- BT CHARGE CUSTOMERS 9.3 CENTS PER CALL SET UP FEE, A CHARGE WHICH CAN ONLY BE FOUND IN SMALL PRINT IN TERMS/CONDITIONS, AND NO WHERE IN ALL THE WEB, PRINT, EMAIL, AND OTHER PROMOTION BT SEND OUT WHICH CLEARLY STATE 5.4 CENTS PER MINUTE TO LANDLINE, AND 12.5 CENTS PER MINUTE TO MOBILE
- THIS SET-UP FEE WENT UP TWICE IN 2009 (A 34% INCREASE IN ONLY ONE YEAR) WITH NO COMMUNICATION OF ANY KIND TO CUSTOMERS
- BT ALSO 'ROUND-UP' ALL CALL TIMES AND CHARGES - IF YOU MAKE A CALL OF 1 MINUTE, AND ONE SECOND, YOU ARE CHARGED FOR A TWO MINUTE CALL - IF YOUR CALL COSTS 21.1 CENTS, BT CHARGE YOU 22 CENTS - IT MAY NOT SOUND LIKE A LOT, BUT IF YOU MAKE A LOT OF CALL, IT IS SIGNIFICANT, AND IN MY LAST TWO BILLS ACCOUNTS FOR 20-25% OVERCHARGE COMPARED TO QUOTED RATES, NOT EVEN COUNTING THE WELL HIDDEN SET UP FEE
I've now changed my account to Anytime (£5 per month unlimited UK calls) so hopefully this will no longer be an issue, however I feel RIPPED OFF by BT's EXTREMELY MISLEADING MARKETING, which does not state the VERY HIGH SET UP FEE FOR EACH CALL, and over and above this SYSTEMATICALLY RIP CUSTOMERS OFF BY AGGRESSIVELY ROUNDING UP MINUTES AND RATES leading to significantly higher REAL rates. TALKTALK offers unlimited calls and broadband for £20 per month - BT is such a rip-off, and really should refund a large proportion of the rates they've charged me - I will be looking into alternatives, and posting details of their misleading marketing and charging with the ASA and other relevant bodies. It is blatantly misleading, and BT should not be allowed to get away with this.

Hi MichaelT I 100% agree with you, I made a local call to my doctors last week 30second which cost me 15p this is more expensive than a mobile call, I have now also signed up to the unlimited uk call package, this is a ploy by BT to corral all thier customers into having this package, looks like its working.

Is there no way to hold the customer service department accountable when give wrong information and charged for it?

We have been loyal Verizon customers for almost a decade and have had nothing but great things to say about our service...until about 2 months ago. Two months ago my daughter moved out of state and decided to remove herself from our family plan, Before doing so, she call Verizon's customer service department to see when her contract was up. She wanted to keep her Verizon service until the end of her contract to avoid the termination fee. The service department assured her that her contract was already up and no termination fee would be charged. You can imagine my surprise when we were charged a $138 termination fee for her line on our next bill. I called customer service again and spoke with another representative (whose name I will not disclose) and was assured that the termination fee was a mistake and that I should simply not pay that portion of the bill and the charge would disappear on the next billing cycle. I did as she said and was shocked a few weeks later when I received a less than civil call from Verizon threatening to terminate my service the next day if I did not immediately pay the $138. My wife received a similar nasty message on her phone. I explained the situation to the rep on the phone, was told that the information my daughter and I received from 2 previous representatives was incorrect, and was told to pay immediately. My daughter and I went through all the proper channels to ensure no charges from termination fees, and both of us were given misinformation on 2 separate occasions. Is there any way to hold this company accountable for its mistake? I have been in sales all my life, and if an incorrect price is quoted, I have to honor the incorrect price,even if it costs me money. This is the worst customer experience I have ever had with any company, and I'm afraid that it will eventually cost Verizon not one but five long-time customers.

I shouldn't have to "chalk it up". This company, like other companies, should be held accountable for wrong information. We went through all the proper channels to ensure this wouldn't happen. I know this fee gets waived on a regular basis for a multitude of reasons. Moving nonwithstanding, I was told by two different people who had no knowledge that my daughter was moving that she owed nothing. If two different company employees tell me there will be no ETF, I will take them at their word. This should be good enough. What's the point of getting it reactivated if she can't use it where she lives now?

Subscriptions and Online Number

I have a 1 month subscription and want to get an online number (3-month subscription) ...my question is - If I purchase the 3-month subscription does that mean that my 1-month unlimited subscription is extended for the next months as part of the online number subscription (unlimited cals, texts, etc.)?

Hello,
Subscriptions are not linked to Online Numbers. Your subscription will be extended every month even if you don't purchase an Online Number, until you cancel recurring payments.
You will be charged separately for the calling subscription and Online Number, but keep in mind that Online Numbers are not extended automatically like subscriptions.
If your Online Number expires then you have to manually extend it.
If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance!

Subscription and charge a fee

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