Subscription cancelled, updated credit card but st...

My credit card on file will expire prior to next subscription update. I went into the settings and updated the card. I received notification of the 1.00US test of the card but my account status still says cancelled. I attempted to obtain a new subscription but I get the message that I already have one. Which is correct and why does the account not reflect the updates?

you can visit the link below for instructions on how to check the status of your current order;
https://support.skype.com/en/faq/FA288/what-is-the-status-of-my-order
if you need further assistance, you can also try to contact customer service. Just open the link pasted below to see the instructions on how to get in touch with customer service -
https://support.skype.com/en/faq/FA1170/how-can-i-contact-skype-customer-service
IF YOU FOUND OUR POST USEFUL THEN PLEASE GIVE "KUDOS". IF IT HELPED TO FIX YOUR ISSUE PLEASE MARK IT AS A "SOLUTION" TO HELP OTHERS. THANKS!
ALTERNATIVE SKYPE DOWNLOAD LINKS | HOW TO RECORD SKYPE VIDEO CALLS | HOW TO HANDLE SUSPICIOS CALLS AND MESSAGES

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HT201209 Want to set up my children's IPad's with their own Apple ID. Trying to set up yahoo accounts and it will not allow me to do this. I wan them only to be able to purchase from rdeemed gift cards but it keeps asking me to update credit card info

Want to create Apple ID for both my children's IPad's. Tried creating new email account for my son and it will not let me. I want them to be only able to purchase from redeemed gift cards and everytime it asks me to update credit card info on their Ipad.

Look, I understand I still need a card attached to the account. The problem is, it won't accept my card because I only have 87 cents in my bank account right now.
If I had known there would be so much trouble with the iTunes card, I would have just put the cash in my bank account in the morning instead of buying an iTunes card (I didn't expect the banks to be open on Thanksgiving of course).
Apple will only accept cards that have a balance. The balance is so small in my account that it won't accept it as a valid card.
I'm going to have to contact Apple anyway to reset the security questions. That's obvious. Your answers were not exactly helpful. You didn't tell me anything I don't already know, but thanks for trying to be helpful.

Becouse of expire of credit card I updated billing information by providing data of new credit card but system just says "We're sorry, the billing information on file could not be used for this payment. Please update your information.". What exactly is wr

Becouse of expire of credit card I updated billing information by providing data of new credit card but system just says "We're sorry, the billing information on file could not be used for this payment. Please update your information.". What exactly is wrong?

Are you 100% sure that every detail of your information is the same in each place?
Make sure that EVERY DETAIL is the same in every place you enter your information
-right down to how you spell and punctuate the parts of your name and address
Change/Verify Account https://forums.adobe.com/thread/1465499 may help
-Credit card https://helpx.adobe.com/utilities/credit-card.html

I update my credit card but the paymaent has not been debiteded yet

I update my credit card but the paymaent has not been debiteded yet, what do I need to do?

This is an open forum with a mix of program users and Adobe staff, not Adobe support... you need Adobe support
Adobe contact information - http://helpx.adobe.com/contact.html may help
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"

HT1918 Updated credit card info but still declined??

Need to update credit card info but it won't work

If you have problems with a specific program, you will likely receive help in the forum for that program
Start at the Forums Index https://forums.adobe.com/welcome
You will be able to select a forum for the specific Adobe product(s) you use
Click the "down arrow" symbol on the right (where it says All communities) to open the drop down list and scroll

Trying to update credit card info-can't get manage account icon because my subscription is not active

I am trying to update credit card info-can't get "edit account" icon because my subscription is not active

Credit card https://helpx.adobe.com/utilities/credit-card.html may help
Change Account https://forums.adobe.com/thread/1465499 may help
-ID support http://helpx.adobe.com/x-productkb/global/service-c1.html

HT1918 Hi out there ! I've updated my account settings with a new credit card but it will not accept it why I don't know as it is a valid credit card !

Hi out there ! I've updated my account settings with a new credit card but it will not accept it why I don't know as it is a valid credit card !

Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact

TRYING TO UPDATE CREDIT CARD USED FOR SKYPE OUT NU...

I have been a Skype user forever and have had a 'Skype Out' number for several years now. My card is due to be charged for my 'Skype Out' number but I have to update the expiration date etc. Now I am not talking about my subscription only the 'Skype Out' number. I have had no success in this new and grossly unimproved website and trying to find the support chat proved another dead end. I can't even enter the c/c info as a new card. Can someone that really knows how to do this please explain it to me. Thank you.

Thx! Been paying $25/month for a data plan since my first iPad. Bought this one and gave other one away. But I didn't know I didn't need the plan for this version. Cancelled the credit card and got message fr/AT&T to change card so I thought that meant I no longer has Internet access. That's why I started researching how to get to that option to change cc info.
Do I need to pay for a plan?
I am not tech savvy

I have recently purchased an iTunes gift card to make purchases in my favorite game but for some reason I can't make in app purchases. Someone said that I have to have a credit card but I don't want one of those. Can someone help?

I bought an iTunes gift card to purchase certain things in my favorite app. Well when I try to buy things inside the game it does not give me the option to approve the purchase and it never shows up. I have reset the app, I have deleted the app and downloaded again, I have turned my ipod off and on, I have made sure all updates are up to date and nothing has changed. I saw a similar question like mine and the answer was that you have to have a credit card linked to your iTunes account to make in app purchases and I was thinking they were right until I talked to a few friends who cancelled their credit cards and took them off of the account and can still make in app purchases so that can't be the issues. Can someone please help me this is driving me crazy I have talked to iTunes support but they weren't much support.

Not clear what you mean by iTunes help. You can contact iTunes support by:
Apple - Support - iTunes - Contact Us

Can Not Update Credit Card Info

Skype, get with it! There have been several threads pointing out there is no way to update credit card expiration date. We keep getting these warning emails that account (along with accumulated credit) is about to expire due to expired credit card info. But having chased every blind alley in "My Account" and elsewhere, there is absoluetly no way to do this. The so called "solutions" from prior forum posts refer to an interface that does not exist - at least for some users. Specifically, it describes a path that starts with click "subscriptions" but this option does not always exist.
Very unhappy with web services that waste time due to lousy coordination within the organization that does not keep instructions in synch with actual product evolution.
Fix this, please!
Unhappy user.

Hello,
I have exactly the same experience as the Unhappy user here quoted.
Cannot update my current card.
Cannot delete my expired card.
Was compelled to add another bankcard just to keep the account current.
Support pages reference menus which do not appear under any menu sequence.
Using Mac OSX 10.6.8 with Firefox browser.
Lorob1 wrote:
Skype, get with it! There have been several threads pointing out there is no way to update credit card expiration date. We keep getting these warning emails that account (along with accumulated credit) is about to expire due to expired credit card info. But having chased every blind alley in "My Account" and elsewhere, there is absoluetly no way to do this. The so called "solutions" from prior forum posts refer to an interface that does not exist - at least for some users. Specifically, it describes a path that starts with click "subscriptions" but this option does not always exist.
Very unhappy with web services that waste time due to lousy coordination within the organization that does not keep instructions in synch with actual product evolution.
Fix this, please!
Unhappy user.

Cant update credit card details even using chrome

Hi,
I cant update my credit card info, I have tried lots of time and with chrome and I always get this message below, its very frustarting and wasting a lot of my time.
Please advise,
Thanks,
Ben
'We're sorry, something seems to be wrong on our end. Please try again later.'

Yes I'm facing the same VERY FRUSTRATING PROBLEMS.
Thanks Romsinha for you kind words and I know that it's not your fault, but it's not enough to try to fix this issue over the
chat or phone. It needs to be escalated to whoever at ADOBE manages Creative Cloud Bugs.
I just logged the following under the "Creative Suite" Bug reports, since I can not find anything CC related:
******BUG******
THIS IS A CREATIVE CLOUD BUG FOR
WHICH I COULD NOT FIND ANY REPORTING OPTION IN THE DROPDOWN BOX
Concise problem statement:
Extremly frustrating issue with updating credit card details
Steps to reproduce bug:
1. Log in to my Adobe Account
2. Go To 'My Products and Services'
3. Find that my Creative Cloud Subscription needs credit card details updated
4. Click on update and then edit credit card info
5. See that the credit card info has updated
6. Wait for Adobe to deduct payment from my account.
7. On next day get notification that I'm one day closer to my membership running out (due to me not having updated my credit card details - apparently)
8. Get in touch with Support over 24/7 Chat
9. Actions that are suggested to me, are steps 1-6 which I (being very frustrated) execute AGAIN.
10. Wait for steps 7-8 to repeat
11. Contact Adobe Phone "Support"
12. Have Adobe suggest me to repeat steps 1-6.
13. Me being very very frustrated doing the same f****ing thing again, using two different credit cards, both which work perfect with any other, offline (in supermarket) and online - transaction.
14. Have steps 7-8 repeat again.
15. Trying to find other ways to bring it to ADOBES ATTENTION THAT THERE IS A PROBLEM, AND THERE ARE EVEN FORUM POSTS WITH OTHER PEOPLE REPORTING THE SAME ISSUE.
16. Me not finding an option to report bugs for Creative Cloud and Hence deciding to log the request under Creative Suite (hoping that one of you guys will take on the responsibility & courage to forward this to the Creative Cloud Department
17. Thanking you for having taken the time to read this and hoping that I can get this issue resolved - since I require CC for my daily work.
Results: NONE SO FAR
Expected results: That my credit card is used for the continuation of my CC membership.

Updating Credit Card information problem:

For the past 26 days (4 days of CC remaining) I've tried updating my credit card information as I've received a new card from my bank. Now this shouldn't be a problem but every time I've followed the steps on the creative cloud website, I end up waiting 24 hours just to find out that the process has not worked. Through various phone calls and contact support chats I was told to phone my bank and see whether the problem is because I have blocks preventing me making payments to certain places. However, they then told me my card is fine, and has nothing that may stop making a payment, (the same as my first card which worked fine for 3 months).
I then go through the very tedious process of updating my card information and waiting in the contact support chat system for someone to tell me the same thing, every single time. I really do not know what to do. I need CC for my current course at university, and with only 4 days left I don't want to be told to wait another 24 hours to see whether my payment has been accepted.
The only thing I can think is different or odd is the fact that every time I update my information I am not asked to verify via password. Although on the walkthrough for updating credit card information it says this is the last step.
If anyone can help me I would greatly appreciate it, this is truely my last option.
- Jamie Robinson

No, its the right one: (email address used on the forums). I didn't see it in my account either, but support said it did:
Hi Rich,
Thank you for contacting Adobe Customer Service.
I am sorry about the inconveniences. The reder will take 24 hours to get processed. After 24 hours you will be able to download th
e subscription.
Please feel free to connect back on chat if you have any questions or concerns.
Thank you.
She posted the order number in the chat, but I closed it before I got a chance to save it. The chat was CH93893782 if you happen to be able to get to it.

My ipod wont let me buy any apps because it says i have an invalid security code for my moms credit card but its the right one. and it also says i owe money for upgrading an app does anyone know how to remove my moms credit card cause i cant figure itout

my ipod wont let me buy any appps because it says i have an invalid security code for my moms credit card but its the right one. and it also says i owe money for upgrading an app does anyone know how to remove my moms credit card cause i cant figure itout

To change asccount information see:
Changing Account Information
For the code issue this may help.
iTunes Store: My credit card's security code or zip code does not match my bank's records
For a standard iTunes account you need a valid payment method even for free apps and app updates.
What is making it think that you own money for an app upgrade?

How do I update credit card info for my iCloud Apple ID only (I have a different iTune Apple ID)?

How do I update credit card info for my iCloud Apple ID only (I have a different iTune Apple ID)?

I hope by now you found it already, but if not ...
iTunes Store: Changing account information - Apple - Support
it is the same as itunes account.

How do i cancel my credit card from my apple ID?

My iPhone got stolen, i reported the IMEI number and all, but they told me is still usable like an iPod.
I want to cancel my credit card from my apple ID.
how do i do that?

Changing Account Information
http://support.apple.com/kb/HT1918
If Necessary...
Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact

Subscription cancelled, updated credit card but st...

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